12,000,000 Cars Sold to Happy Drivers

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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Ford Union City

I purchased a 2019 Nissan Rogue on June 6th and it has been a nightmare since. Granted the vehicle was used however, it was listed as having 30,000 miles but actually had 33,000 miles when it arrived from the Marietta location.This is my 1st problem. 2nd problem, the roof had some type of beverage waste so i had to return the vehicle to get it detailed. 3rd and biggest problem, 2 days after the purchase, the check engine light came on! I was told to take the car to Nissan since they are the manufacturers of the car and it was still under factory warranty. I told them it wasn't my responsibility to do so since i had just purchased the vehicle. They asked me to bring the vehicle in and they would take it to Nissan but gave me a hard time about a loaner. The manager went as far as saying a check engine light is not a big deal because his daughter drove her car to college for 4 years with all her dashboard lights on to which i responded "I AM NOT YOUR DAUGHTER." I dropped off my vehicle June 12th and picked it back up on June 16th only to find out that the check engine light was still on. I approached the manager who provided a copy of a receipt from Nissan of Union city that 2 spark plugs had been changed. He explained that maybe they forget to turn off the engine light. He then proceeded to do something to turn the light off and encouraged me to drive the car around for a few days to see if the light comes back on. The very next day, the check engine light did come back on. I called and made an appointment with Nissan of Morrow but the earliest available time was June 22nd. Here it is today is June 25th, and my vehicle is still @ Nissan with the verdict that I may need a new engine. I contacted Autonation about a loaner and was told I needed to get one from Nissan because they Autonation didn't transport my vehicle to Nissan so therefore they are not obligated to give me one per their policy. Nissan is telling me I can't not get a loaner until warranty signs off on the engine per their policy. So until this happens, I am without a vehicle and have been without one since June 22nd. I've been calling Autonation to speak with a manager but have yet to receive a call back. This has ruined the car buying process for me. So, i say all this to advise everyone to take your business elsewhere!!!!

Grace Knox Jun 25, 2020

This is a long review, but definitely worth the read! I would definitely NOT recommend this place or the dealership across the street to my worst enemy! My car was an insurance claim repair. The car was towed to their dealership directly across the street by accident. When the tow truck driver came in and left the keys, my name, and contact number for them to contact me, the young man never told him you got to take the car across the street to the collision center instead of the service center. Oh no, instead they called me which was fine, I called roadside assistance again and they went again to tow the car directly across the street. I called the employee many times unaware that he worked for the service center, thinking he worked for collision center since he didn’t identify himself as to where he worked. I called this man for two weeks straight and he never called back. I finally got frustrated and went off on his voicemail which he called me immediately back and informed me my car was never moved. I asked him several times why knowing my name and number and what car was mine why didn’t he call me back the next day to have the car moved knowing how I jumped to have the car moved the very first time he called. Talked to his boss and he admitted he definitely dropped the ball and should’ve called me instead of letting it sit in their way for two weeks. That same day I got it towed to the correct part of their business. Thought that at least now it wouldn’t be horribly that much longer since 2 weeks was already wasted and the rental car the insurance was paying for was ticking. Oh no the collision center took their sweet time as well. And our service representative was very nice he obviously didn’t have control of the people actually doing the work or cared. Finally got my car back after two months! Paid for rental outta my pocket because I had no other choice. They didn’t care. Called the service center to see if they would at least give half of the rental for a month since they had my car sitting for two weeks for no reason and of course the manager ignored my calls and would dodge them. I was willing to let all this go because I finally got my car back and it appeared to be back like it was before. Well guess what 3 months later riding down the interstate and it being a high performance mustang the new bumper they supposedly fixed, a piece broke off and flew off the car! As we take it to get it replaced we find that instead of 16 screws and other pins to hold the bumper in place it only had 4 holding it on our car!! FOUR! The radiator which was replaced as well, was also just exposed! As long as these people had my car you would think the few things that was wrong would be perfect, naw they pieced my car back together and made it look good and thought because I was handling it as a woman I would never know. It’s my husband’s car and yes it looked wonderful again after being stolen and joy riden and all messed up, they didn’t do anything correct. And they were fully compensated! And not to mention they didn’t fix my muffler correctly either or at all! This place is horrible and whatever they did with all the money the insurance gave them DIDNT go to my car!!!! Thanks for nothing!!! Don’t waste your time or money!!

Elizabeth Davis May 3, 2020

August 7th at approximately 10:00 a.m.my family and I were loaded up and headed for a short but much needed vacation. After breakfast at McDonald's our car, 2014 Taurus, would not crank. I popped the hood and found the positive battery terminal covered in corrosion. The terminal is covered by a plastic cover so it went unnoticed, besides the battery is less than a year old. After cleaning off the corrosion I saw the battery terminal was broke. If you google this problem you will find this apparently is a known problem. The terminal is part of a plastic assembly with other plugs and wires so it isn't a simple fix. I called several parts stores and they all said you gotta go to Ford. AutoNation Ford of Union City was on our way so we called them. The parts guy verified they have the part. $350! OK Ford you got us. We are in dire need and I guess we have to pay it. We jump the car off and head to AutoNation where they will save the day. Not so fast. We turned the car over to the service department and explained our situation, luggage, kids, beach... More than an hour later my wife asked about the status. She was told that they cant get to it until late that afternoon, 3-4p.m. and was presented with a quote. $1000. That is correct one thousand dollars! We were told the battery needed replacing, the part, labor and then the reprogramming of the computer because the battery was dead. A $1000 for a battery terminal. I kindly refused and asked for the car back. They said it wont start and we needed to call a tow truck. I told them I was able to jump it off and one of the employees said "well may be you know something our mechanics dont!" I did not appreciate the comment. So I walked to the car with a "mechanic" who placed the jumper cables on the battery terminal. I quickly moved it from the battery terminal to the starter wire. The terminal WAS BROKE! of course the car wouldn't start. I cranked it up and drove back home. I went to Amazon and purchased the part for $28. Too bad it wasn't prime 2 day shipping so I had to wait for the part. I received it yesterday. It took less than 30 minutes to replace and that includes having to search for my 10mm socket. It cranked right up. No new battery, no "reprogramming" of the computer. $1000 - $28= $972 in savings. The real value is in knowing where to take your car in an emergency or better where not to take it. I wished I could give a negative star. An opportunity to help someone in a tough situation, I feel, turned into an chance to take advantage.

Greg Smith Aug 16, 2019

My 2014 Ford Focus was brought in because it was recalled. I made an appointment and brought the car in at 8:00 a.m. The problem I had was after the checkup or repairs. I discovered that my clock, lights, radio and other related devises had been changed or and were not put back to their original positions. These were settings that always remained on since I had the car (2014). When I discovered that these necessities had been turned off or changed, I called the service department and they instructed me to come back to Union City. I am a Senior Citizen and I live in East Point, GA. This meant that I had to drive back there to get these devises back on or adjustments made. If the mechanics turned these devises off and changed the settings. They should have be turned back on and adjusted when they completed the service on the vehicle. I went to Good Year and personnel there readjusted my clock and got it back on. Then I discovered I had no lights for night driving,the lights would not stay on. The shop personnel had turned the adjustments OFF for my lights that stayed on day and night. My neighbor came over and turned those back to where they were originally. When the mechanics work on cars and complete the work assignment, they should readjust and put all changes made to their original place (back to where they were when the vehicle was brought in for service). Management there was of little concern or help. All they could say is "bring the car in". NO, I was not driving back to Union City after a five or six hour wait for something that the mechanics did not put back to the original place, which is negligent. I am a senior citizen and this was a very bad experience for me. Those changes made by the mechanic or whom ever did the repairs or whatever, they should have readjusted devices in my vehicle to the original position for which they were after they serviced the car. I had no lights for night driving and my clock and radio were out and did not function. Is this how you treat all of your customers? I have owned three or four new Fords in my life time and have always received great service, but this one trip was a very bad experience for me. You service a clients vehicle, change the devises or turn them off when servicing it and upon completion and not put the devises back to the original positions for which they were when the customer brought in car in for service. The service received was the result of a recall on the 2014 Focus purchased in 2014. Artvetta Y. Jones

A. Y. Jones Jan 24, 2019

I dropped my Ford F150 off at the service department on Monday OAB 1100 hrs for repair of 2 recalls and to examine the right front brakes to determine if the rotors from 2 earlier repairs had failed again. I was given the impression that I could wait on the repairs or be provided shuttle service to my home. I elected to return to pick up my vehicle and did not require shuttle service. OAB 1700 hrs I tried calling the tech service rep on the line I was given as it was her direct line. After 2 tries, I called the main service # and the operator connected me to my service tech whom I could not contact on her direct line. Her reason, "I was with the boss, you know how that goes." I was advised that my vehicle required parts which had to be ordered and it would be ready the next day. No follow up calls from the tech to advise of the repair process. OAB 1845 hrs, I again tried the direct numbers but again had to go through the service operator and was connected to my service tech. Svc tech: "The parts are in and it should be finished in the morning. I'll give you a call. The front rotors need to be adjusted and I recommend that the back brakes be redone." I opted not to have the back brakes serviced since I had had no indication that they were out of adjustment. OAB 1130 hrs on Wednesday, I again called the tech who commented, "You must have read my mind, I was just about to call you. Your vehicle is in wash. Give me about an hour and you can pick it up." OAB 1300 hrs I arrived @ the service department and was told to proceed to the cashier. The cashier did not have my paperwork and advised the tech of the same. The tech came to the cashier's office and to her surprise and she could not understand why, the paperwork was not there. I finally completed the paperwork and paid for the service OAB 1330 hrs. I was able to see the dealership's service manager and outlined to him my experience with his service tech and that I felt that this was by far the worst service experience I had ever experienced.After the service manager indicated that he would address my concerns with his staff, I assured him that I would afford the dealership another chance to service my vehicle but only with another tech that he assigned.

Mark Hill Nov 1, 2018

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12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from AutoNation Ford Union City

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