Excellent service department. Mr. James is the best!

What a great car buying experience. I told Mr. Grandon exactly what I was looking for. Got it!! Joe the finance man was great. The GM was great also. We will be back. Thank you Mr Grandon for setting the tone for an amazing car buying experience. Tahoe life!!!!!ALL SMILES

Terrible service and incompetent staff. And this was repeatedly the case after several attempts at service. Shop at your own risk.

Thank you so much for such a pleasant and positive work experience with Mr. Dodd. Mr. Dodd kept me updated on the work that was being done and followed up to ensure that I was 100 percent satisfied. Thank you

Continue to pare down the selection process. Is a test drive important? Once you select which vehicle you want, it should be no more than 90 minutes to prep the vehicle and print the paperwork. Then out the door.

No one wants to have to go get their car unexpectedly serviced, but when you do a great advisor is important (at least for me). Joe Dodd always provides exceptional service. Each time I have had to go for services he goes the extra mile to ensure that my vehicle is taken care of and that I am satisfied with the service. At this point he is the only advisor I want handling my service visits.

My Service Advisor is James Briggs and he is awesome! Always making sure that I know what is happening with my Edge whether its in for a oil change or something more serious.

Took my car in for a service. They returned with missing lug nut, damaged rim, and rip in seat. Been trying to get fixed for a month now..Unioncity location

Once again Obi Wan Joe Kenobi (Mr.Joe) (Star wars Jedi) saved us from the forces of car failure. Which was lurking down upon us. He pulled out his light saber of Ford Warranty and saved the Mitchell Empire. Thanks Joe may the force be with Ford!

Top notch customer service from entire staff. Kudos on a great experience.

I worked with Rick from the beginning and he was always so attentive and Knowledgeable. He always called back and kept me up to date with my order. Great Guy. The finance guy was also so easy to work with. He was thorough and a joy to work with. Cheers to the team. I love my bronco

I had an appointment with James for a battery replacement and oil change. He said it would take 2 1/2 hours. There is Wi-Fi available so I was able to work while I waited. It took 2 hours to complete the service which was great and I was able to move on with my day.

I took my 08 Ford Escape to Auto Nation for an issue with the steering wheel. The check process was easy and fairly quick. Mr. Briggs was my assigned service advisor and he was very professional and personable. They provided the diagnosis and gave me an estimate on when the repairs would be completed. In addition, they informed of an open recall item and took care of that item as well at no cost to me! Yay! Also, the repairs came with a 2 year warranty. Now, that can't be beat! Overall, it was a great experience and I definitely recommend them for any mechanical issues.

Excellent customer service. Mr James Service technician.

All always have a great experience going here. Very informational about the truck and what needs to be done. My truck is in the best hands here. Has never been taken to anyone else. Thank you for the great service. ****Thank you James***

Waiting room NICE! Service too long.

Great customer service. Grandon was great to work with. Answered all my questions clearly and with documentation and made sure we were on the same page.

Great customer service. Not a long wait at all.

JOE provided me excellent service

Sales & Finance personnel were extremely courteous, professional and very helpful in every way possible. They all made the car buying process a great experience for my wife and I. After having her car wrecked & totalled recently, we needed, to find a new vehicle for my wife in a hurry due to a number of reasons. All the folks at AutoNation, were very accommodating as long distance car buying tend to be. No stone was unturned, no problem too large as the team there worked extremely hard to get us in the vehicle of choice. The car we chose is excellent, very clean and my wife is very satisfied with her set of wheels. And that's all that matters. Thanks AutoNation.

Great customer service and selection of vehicles.

Love my new Ford Explorer. Experience at AutoNation was great also. Thank you!

Great service, fixed the problem and communicated well…

A+ sales & service department

I bought a used vehicle on Friday and was told it was detailed and ready, I got in and opened the console and it was nasty with coins all in the top and bottom sections so the salesman sent it back to detail. I got in to leave and check engine light was on and had to take it back for repair. It took 2 weeks to get 02 sensor fixed. I went back to pick it up and it was ready but the $40 in gas I had put in it was gone and 140 miles on the odometer not matching the receipt that I got for the n/c repair which has odometer reading the same mileage as when brought back. They filled the tank after I brought to their attention with no explanation missing gas or additional mileage on the odometer.

Very friendly staff and great customer service

Great Service and James is always Helpful

Joe Dobbs is amazing. He truly cares about his clients. When my vehicle needs servicing, I know Joe will take good care of it. Thank you, Joe!

I totaled my BMW in March and decided to get a mom friendly car from a local dealership. The car was disgusting. It had a horrible odor. I had to get my own emissions. They detailed it twice and I still had to pay to get it detailed myself. There were toys, socks, chocolate, stains and marks all over. They didn’t return my phone calls about returning the vehicle until after 5 days. When they did they brought a loaner and kept my car for 2 weeks. They said they would drop it off on Friday after I called and inquired, let’s just say no one contacted me or brought my car until the next week. Now corporate is involved. Involved parties: Cynthia Ricky Aaron Jon Tyeshia

I totaled my BMW in March and decided to get a mom friendly car from a local dealership. The car was disgusting. It had a horrible odor. I had to get my own emissions. They detailed it twice and I still had to pay to get it detailed myself. There were toys, socks, chocolate, stains and marks all over. They didn’t return my phone calls about returning the vehicle until after 5 days. When they did they brought a loaner and kept my car for 2 weeks. They said they would drop it off on Friday after I called and inquired, let’s just say no one contacted me or brought my car until the next week. Now corporate is involved. Involved parties: Cynthia Ricky Aaron Jon Tyeshia

I totaled my BMW in March and decided to get a mom friendly car from a local dealership. The car was disgusting. It had a horrible odor. I had to get my own emissions. They detailed it twice and I still had to pay to get it detailed myself. There were toys, socks, chocolate, stains and marks all over. They didn’t return my phone calls about returning the vehicle until after 5 days. When they did they brought a loaner and kept my car for 2 weeks. They said they would drop it off on Friday after I called and inquired, let’s just say no one contacted me or brought my car until the next week. Now corporate is involved. Involved parties: Cynthia Ricky Aaron Jon Tyeshia

The salesman Charlie Eddie has great customer service. He had to have a few things done to my vehicle. He made sure he called me daily and let me know every detail about my vehicle. Way to go Charlie

Had an appointment for a scheduled oil change. It took three hours!

Just go elsewhere. An explanation isn’t worth my energy.

Had my car service on April 27 and Chris Harder was very good in getting me in and out. I always use Chris Harder as my service advisor. I did notice that my tire lug nuts was stripped . I returned and informed Chris and he told me that the person who worked on my car told him - but he forgot to tell me. I’m waiting for Chris to let me know when the lug nuts will be ready to put back on my car.

My son whisked off to Job Corps leaving his Ford Fusion at home for me to maintain, and honestly, I did not think that this service trip would go too well right as society and the economy is opening up from the pandemic shutdown at large. They proved me wrong. I took my laptop and my service rep directed me to the Business Center which was completely empty and very quiet allowing me to laser focus. I got a lot of work done, everyone was safe, and they completed the repairs within the timeframe quoted when I arrived. Car is back to showroom floor condition. Thanks AutoNation and James Briggs III!

Had a great experience buying my bronco! My salesman was Charlie, highly recommend!

I had took my vehicle to AutoNation Ford Union City and was greeted by my assigned by Joe Dodd Assistant Service Manager. The service was done in a very reasonable time and I was able to work in the business area while I waited. Overall service was great and I will be returning.

Long wait times and I was overcharged for diagnosis and service. Took two weeks to diagnose a simple engine code and replace an electronic module.

I bought a brand new car here thanksgiving 2021. Bought their service package (maintenance). Had to take it back for service two times already where each appointment takes 3 weeks each minimum for them to hold onto my new car. And still can’t reproduce the issue I’ve been having (they are provided with a video proof). Not being able to reproduce is understandable, but the communication is terrible. I have to keep calling them for status. I have to ask if I can pick up the car. Why make a service appointment if they can’t even look at the car for a week? I hope they will make some effort to make this right.

Service is great but the wait is long to get done

I had a very positive experience. This is the second time I sold a car here. The staff makes you feel comfortable and welcome. I would highly recommend to anyone. I will look here when I'm buying my son a car in the future

Excellent customer service. Joe in the service dept is an absolute gem! He always takes such good care of me and my vehicle. I can't recommend him highly enough.

When can I see a maverick???

The sales person Eddie A was a great help and he listened to my needs

J a y, the representative made our transaction easy and stress free. Jay, was clear with everything from start to finish. I've already told several people about my experience. Definitely will return to either purchase or sell all future vehicles.

They are a good place to go for your car needs and service techs are excellent.

Been going here for years Mike made sure my service was complete, great job guys/gals.

Worst experience ever! It started good, was able to test drive car and purchase a bmw 650i gran coupe on March 30th. Once everything was done i got in the car to head home. 2 exits up the road the car engine light came on, car started shaking and it shut off. I called and the sales manager was friendly sent a tow truck to get me and the car. When I got back I was leaning towards canceling (you have 5 days to return car). Sales manager told me he would get the car taking care if and pause the 5 day return period until I took delivery of the car. One week went by Noone called me I called dealer to speak with a sales manager Noone returned my call. I had to call my salesman to get information. 2 weeks past I call again (Noone is reaching out to me nore answering at the dealer) once again I have to call my salesman for information. Now April 15th I receive a tag in the mail. Still no car or time frame of win it will be ready. At this point my return period is completely done because they turned in sales paperwork and the loan is active on my capital one. So 3 week later no car, no time frame on when tue car will he ready and all the paperwork has been turned in so I would he able to cancel if I wanted too. I was lied too and still haven't been giving a straight answer from anyone at the dealer besides my sale person.

Just recently purchased a F150 King Ranch and Rich Little, my sales persons was very helpful. He helped make the deal in getting the price where it needed to be. After the deal was made, he spent time going over the features of the truck, as well as, working the schedule for follow on work.

4/12/2022 - THIS PLACE ACTUALLY SHOULD GET 0 STARS My husband traded in and bought a used truck from here on a Tuesday night and by Saturday morning the check engine light was on. This was upsetting seeing as to how we had never had any issue with his previous truck. Since he had only had this truck 4days he called and asked them could he return the truck and get his old truck back. He was told he was 90miles over the 250mile/5day return policy so the most they could do would be for him to schedule an appointment for him to bring the truck to run a diagnostic test to see why the check engine light was on, or he could take it to his local Dodge dealership. He scheduled the appointment thinking that they would fix whatever was wrong with the truck after running the test for the following Tuesday only for the service department to contact him about an hour after the appointment was made to tell they would not repair the problem only tell him why the light was on. "They do not work on anything other than fords". As you can image this infuriates us more that now we have a just bought truck with the check engine light on and the place wont even fix the issue!!!! Their way of fixing the problem was to offer to pay my husband back about $25 for the new gas cap. This does not made the situation better, it still is very upsetting and I would not recommend this pace to anyone. 90 miles over their policy with 1 day left in they return policy THEY COULD HAVE LET MY HUSBAND HAVE HIS FORMER TRUCK BACK AND OUT OF HIS CONTRACT. Update 4/14/2022: I have all and left 3 messages on 4/13 & 4/14 tryin to get the GM on the phone to discuss this issue and I still have not received a call back!! Horrible customer service!!!

The salesmen were pleasant and knowledgable but the sales manager wanted to low ball me on my trade in. He did negotiate a fairly good deal. The biggest problem I had is that I was not told that there were only one key until I started to leave with the vehicle. I was told that I would have to pay $180 for a second key. Also there were not any back floormats. I would be hesitant to reccomend this dealership.

Great Service Department and Staff are the best

I came in about 2 weeks ago and viewed a BMW that I absolutely loved, but it had some minor repairs that were needed. Management assured me that everything would be taken care of at no additional cost to myself, and it would be ready in a week, and it was ready! I also want to thank Demond for sending me pictures before the car was even ready, and I also want to thank Mike for taking care of me when Demond wasn’t there. Overall I had a good experience and would recommend my family and friends to go if they were in the market for a vehicle.

The service tech James Briggs was able to check my automobiles service record and recommended items that I needed to have checked. He was not overbearing as some techs are. He was considerate in his recommendations. James demonstrated a positive personality and professionalism.

I brought my truck in for a simple oil change. When I got it back, The settings in MYKEY had been changed. The radio volume control was set to less than half volume and my speed control was set to max 80 MPH. When I asked if they would change it back to the original setting, I was told they couldn’t change it without the Second Key Fob. YOU CHANGED IT WITHOUT THE SECOND KEY FOB DURING MY OIL CHANGE. During my conversation with the service provider, he spoke and looked at me like he didn’t care about me or my issues. I have been a FORD man all my life and for the past 25 years have bought ALL my vehicles from this dealership. I’ll be honest, Chevy is starting to look pretty good about now. This dealership has been going down hill for the past several years but today, for me, IT JUST HIT ROCK BOTTOM. LIKE A ROCK, HERE I COME.

Grandon Gmoney was on point. I came in,I told him exactly what I wanted, Gmoney show me what they had and what he could get. It was easy and fast.

It was a pleasure buying a Ford Fiesta from your dealership. The sales team did a great job. The only problem that came up is that we were given only one key. To get the second key would cost $200. We were not told before hand that we would only receive one key. My grand daughter was very upset that she would have to purchase this second key.

James is my Service contact at Ford Union City. Always a,great experience always takes care of my vehicle needs,in a timely manor. All in all great experience. Thank you Union City Ford

My husband and I had some bad experiences at the AutoNation in Union City, GA. However, thanks to Charlie Filkins, Service Manager and Joe Dodd, Assistant Service Manager I can honestly say this visit was excellent. Now being a widow I needed somewhere and somebody that I felt safe and taken care of without the feeling of "oh she is a woman she doesn't know any better". Not these guys, the entire service department was great!!!

Loved Chris and team. I had a great experience here. To be honest I don’t offer up 5 stars easily and walked in with low expectations. We’ve all been there when taking the car to the dealership is like looking forward to a visit to the dentist. Made the appointment for the same day, showed up early, warranty work. They didn’t upswell me needlessly. Said they were backed up and this work often takes days. They didn’t have a courtesy van. None the less he found someone to drop me at work. I left sometime in the car and they quickly located it and held it for when the car was ready. They finished early and picked me up early for the return. Met me at the door with keys and paperwork in hand. Amazing to get that sort of attention these days. I will be back. I so appreciate this team.

This was a routine maintenance call, oil and filter change. In and out efficiently and effectively. Couldn't ask for more.

Our family has purchased 3 cars and have regularly had our vehicles serviced here. Due to staffing or some other issue I’m not aware of this experience has left me a bit dissatisfied. One of the important items I asked to have serviced was not addressed (side rear view mirror control) Also, I made an appointment and still did not receive service updates while they had my vehicle for 3 full days before calling me to pick up my vehicle. I plan to return but I hope these issues are addressed before my next service visit.

Considering I didn’t have an appointment, my time was approximately 21/2 hours for routine maintenance. Customer service was really great. Everything was explained to me where I could understand. The atmosphere was warming as well!!

No problems. Everything ran smoothly. Frederick took care of any issues I had.

I like to thank David G. in parts. Great to work with and friendly service!

These guys here are a great time. Honest, fair, and friendly. Went up there and told them the car that I was interested in, took it for a drive, and then made a deal all in about a couple hours. You can tell that these guys enjoy selling cars. No issues with the finance managers either. That's normally where you'd have some hairy situations, but those guys are just as much of a pleasure to work with as everyone else. I'm definitely interested in giving them my business in the future. My only gripe is that the detail guy didn't seem too interested in doing a good job on the interior of the car. Hopefully he was just having an off day.

Joe Dodd is the BEST service advisor for your Ford vehicle. Ask for Joe.

Had a great experience!!! Charles Eddie did a great job in assisting me in purchasing my truck!!! Highly recommended!!!

Great experience with the order of my Bronco!

You know... Every time I see a piece of mail or email from AutoNation Ford Union City saying they care about my car health and service reminder. I feel disrespected and it literally ruins my day and makes me wish I could go back in time to make sure I have never done business with them. I bought a 2020 Honda Civic from them with an extended warranty in June 2021 at 30k miles. By December 2021, I had issues with the vehicle where the transmission, clutch, and driver side axle boot needed to be replaced. I took it back to them and they said since it is a Honda car I had to take it to Honda. I take it to Honda, and they said the car was modified, and since it was modified it voids the Manufacturer's Warranty and they are quoting the cost of repairs to be over $10k. The Extended Warranty says I can't use them until the manufacturer's warranty has expired which will happen at 60k miles or 5 years whichever comes first. I go back to AutoNation Ford Union City and they tell me in many words that they are not going to do anything because Honda needs to prove that the modifications are what caused the issue and that is only after the Service Manager said "The car was working fine when it was in our possession" as if he was blaming me for adding any modifications to the car myself. It has now been over 3 months of me not having a car and yet this car note and insurance still have to be paid. I can't begin to explain how much not having a vehicle has affected me and the amount of money spent for Uber/Lyfts I have to take regularly while still paying for my car. Feels good to pay for a warranty that I can't even use.... Fair warning to anyone going there to do business.

Great customer service, friendly representatives, and easy purchase. Will definitely consider them for future car purchases.

They took care of my vehicle but gave me my car back without washing it. They never responded with the time it was going to take and kept it for 4 days but don't offer loaner car like I was told when I got the enhanced protection plan.

Fantastic parts department, easy to deal with and usually have everything I need in stock.

Very good did everything online with the credit app and only spent about 3 hours there to get my paperwork and drove away with my car

I got a bad feeling the moment I walked in the door. Gave them the benefit of the doubt, but the sales guy quickly messed that up. One comment and my mind was made up. Carmax got a sale today because of these guys.

Not good,I will let you know when I get my truck back. yesterday was a bad day at AutoNation.

James is very knowledgeable and courteous. My husband and I just moved here from New Mexico. Here's very pleased with the service here. We will recommend this company to our family and friends.

Every time I make an appointment just for minor service it’s always drop off . I had scheduled an oil change appointment once no technicians but I had an appointment . Service guy unfriendly . Went there today drop off he’ll I just needed a tune up.

Purchased a used car, 3 weeks later check engine light comes on. I took it to the dealership to have them check it out. They then said they had to keep the car 3 days just to check an engine light. No one ever communicated with me and no one ever answered any phone calls until the 7th day. By now I am out of almost $500 for a rental car, keep in mind I hadn't paid the first car note yet. On day 7 when someone finally answers, they tell me they can't figure out why the check is engine light is on and I can come pick the car up. I picked the car up after work one evening and only drove it about 30 minutes. Everything seemed the same as I took it in, including the check engine light still on. The following day on the way to work the car starts smoking a lot under the hood. It was not doing anything when I took it to the dealership. I just simply wanted to make sure. I pulled over checked under the hood and had oil everywhere! The techs at the shop stupidly left my oil cap off and oil was bubbling out everywhere! Of course as usual no one answered any phone calls. I had to replace the oil cap and have the engine light checked myself. It was a simple code and a simple fix. The techs had the car a total of 9 days and couldn't tell me what the code reader said?! So in the end I spent my money on a rental and I was the one who got the check engine light off. They are the worst people i have ever had to do business with. No matter what they say they do not care about the customer and only want to make a sale. I called customer service 3 times and no one ever reached out to just simply apologize. I will never step foot in Autonation Union City again. They are unconcerned and rude.

Great Job! Thank you James for your help.

Not worthy of One star. This place....SMH. I made the drive to see a vehicle. Had an appointment. They said that the car was in service. No biggie. They pull it out and it sounds like the engine is blown. This car was the biggest pile of junk. I can not believe that an AutoNation Ford dealer could be this bad. What a complete waste of time. Sad. Pathetic.

Excellent customer service. was informed of time frame for oil change and tire rotation with appointment. Escape was recommended for front brakes and that was serviced as well. Drake was very professional and gave updates and called to confirm service needed and when job completed.

AutoNation Ford of Union City is always my go-to for any repairs on my Ford Explorer. One-and-done. Excellent customer service and I'd like to give a shout out to mr. James Briggs. Mr Bri goes above and beyond what I'm expecting and as far as I'm concerned he's the best thank you aalto Nation at Union City

Grandon a.k.a G$$Money and Joe-Joe are so funny not only was I provided Awesome service they kept my wife and myself laughing at they're jokes Cool deals and Cool people go check them out!!!!

We took our F350 in last week for service on recalls. It took several calls to get any help from their service department. Finally after severl calls We were given an appointment for 4 actions: POWERTRAIN CONTROL MODULE REPROGRAMMING POWER DOOR LOCK ACTUATOR FAILURE RECALL STEERING LINKAGE DAMPER EXTENDED COVERAGE DOOR LATCH FREEZING CONCERNS After dropping our truck off they told us 2-3 WEEKS for these actions. We were called on the third day to come get our truck. The only thing they did was reprogram the POWERTRAIN Control Module. WHAT??? What about the recalls? No one would answer our questions! We have an issue with The Death Wobble and couldn't even ask about that! No one wanted to discuss our truck with us at all. We pull a 5th wheel and the service of our vehicle is very important to us as we travel all over the US and saftey is our main concern. We are very disappointed with Auto Nation and their service.

The service was great and my service made sure he kept me update on the work being performed with a fair price of the services I received.

Highly recommend this dealer, very nice used car I got there in my budget. Thank you Autonation Ford Union City

Great service. My car was ready ahead of scheduled time given. Waiting area was clean. It was also important to me that everyone in the waiting area wore mask.

The only place I go for service. James always provide excellent service

My wife and I took her car in almost 2 weeks ago for her heat not working and then her car started to over heat they replaced the water pump to fix the overheating but not the actual heating issue as in it's cold and my wife has not heat in her car ..I know it's busy but I've been trying to call the service department for over an hour and finally had to leave a voice mail..when u have to pay close to 1k to have ur car fixed u expect it all to be fixed...finally got ahold of them and they said yes we see where that was an issue when u dropped it off we don't know why that wasn't addressed best we can do is get u in Monday and try to get in the shop ASAP...FOR MORE MONEY..not only did this place lose us as service customer but we were talking about trading said car in ..I won't be doing that now I'll take it to Chevy GMC or hell Toyota instead before we bring it back there

Customers Beware///this dealership will over charge you,, double what other dealership will charge..I caught them red handed..they will lie to you in your face,they do not give quality repairs on your vehicle...IF YOU WANT TO WASTE YOUR MONEY///// GO TO UNION CITY FORD..

New Vehicle

The experience was great. James really looked out for me

Being a customer at this location since 2015 and having the honor to be served by Service Advisor, Chris Harder, yet again, to have my 2011 Ford Fiesta serviced; he not only ensured that I got an appointment on the date that I needed but also that at a great price. He always listens to my request and adheres to it. I feel lost when he is not there and will do a right about turn. I return when I find out he is there. It is always a joy to go to the Service Department of AutoNation Ford Lincoln Union City and see his face, as I know I can be guaranteed of the best service ever also enjoy a hot cup of coffee while waiting! Thank you, Chris, for your amazing service not to mention honesty and personality! I also want to thank the entire staff of the Service Department that work tirelessly, rain or shine, and who are always there to take care of customer needs. You all rock!! I would definitely recommend this place for service needs. God bless you all!

Helpful, knowledgeable and patient. Thank you.

My Service Tech Gary was awesome!! Thanks very much!! My service advisor J D…(using initials ) was just great! Helpful and friendly

We wanted to share our great experience at AutoNation Union City. Our salesman Andrew Graham is a true gentleman. He located the car we had been looking for and we couldn't be more thankful for his dedication to help us. Joe and John were also very helpful & knowledgeable this has been the best personal customer service we have ever experienced! This was our second purchase.

I ordered a Bronco when they were first released. It took along time for my Bronco to be built. ( no fault of autonations). Jon Couch kept me informed all the way throuh the process. 552 days later i took delivery and could not be happier.Thanks for such an easy transaction.

I purchased a car from this dealership and in about a two year span it broke down completely. I took it to the mechanic and they said that any mechanic would have known not to sell anyone this car and that they did what they did on purpose and I took it to several mechanics that said the same thing.. I have tried to call to discuss the lemon with them and they refuse to accept my calls, return my calls or talk to me at all. I am a single mom of three and one of my children is chronically ill I can no longer get her to her appointments and I am still paying a note on this car I’m very disappointed And I am at a loss as of what to do and this dealership does not even care they just want their money they don’t care what kind of vehicle they put you in just as long as they are paid!! I also regularly kept it up with oil changes and the things that I was supposed to do and it still broke down.. I don’t recommend purchasing a vehicle from them at all!!

My experience at AutoNation was not good. I took my truck in for a variety of repairs on November 11, 2021. After my vehicle was there over a month, I attempted to call the service department although no one ever answered the phone. The phone is answered by “sales” however when sales transfer calls you get voicemail. After making a trip to Auto Nation, the service representative gave me his number but didn’t return calls. I made another trip to Auto Nation which resulted in me speaking to the manager due to non communication. After speaking to the manager he checked on the status of my vehicle. When he returned, I discovered nothing had been done to my vehicle after being there over a month. Then the manager asked me to put down a $1200 deposit to order the parts. He said some people change their mind after ordering parts; I guess I’m one of those people. To sum this up, my vehicle was not returned until January 12, 2022. Lastly, they returned my vehicle unwashed and other work I asked to be done wasn’t. Needless to say, I won’t return to Auto Nation.

On November 15, 2021 we purchased a 2006 red Ford Ranger for our grandson. We had five days to decide if we wanted to keep it or not. We had it inspected by a reputable car repair person. They found out that the battery was dead so we had to replace the battery first thing. There were a few other minor things wrong thematic Auto Nation should have taken care of that ended up costing us around $400. We did not go back to the dealer to deal with this. I’m hindsight we should have done this. We just thought we would just let it alone. We realized that the vehicle had over 206,000 miles on it, but we thought that it was in good condition since we had our auto mechanic look it over and Auto Nation was supposed to have given it a good inspection. I have to say that our mechanic did not find anything wrong. Just 2 1/2 months later, my grandson was driving the truck to school on Rt. 54 which is a very busy highway in Peachtree City. The truck slowed down, made a loud noise & stopped in the left lane during rush hour traffic. Our Grandson had only been driving since the end of September, but he handled it really well. He stayed in the car and put his flashers on. Someone called the police and by the time I got there, the tow truck was there to tow the truck to our auto mechanic. It turns out that the engine went and we have to put in a whole new engine for $6500. We had originally paid around $7000 for this truck, so between the $7,000 that we paid, the $800 we had to pay in repairs to get it in driving condition and the $6500 for the new engine(which the dealer is getting from Auto Nation Ford) we will have paid $14,300 for this truck. After leaving a couple phone calls to the service manager and leaving a Google negative review, I finally got a phone call early this morning. After going around with the service manager who wanted to debate over everything I said and him calling our repair service person to see exactly what happened, they have decided not to do anything to help with his problem. He said that we bought a truck with over 206,000 miles on it & that we should have known that things could go wrong with it. Of course we knew that, but we did not plan on the engine going! I asked the service manager four times what how he how he would feel if he had purchased a truck and the engine went in 2 1/2 months. Of course, he did not give me an answer. If you are buying a used vehicle from this place, please beware. Of course we did that and we still ended up having to spend twice as much on the truck. But we have no choice. We do not want to start all over again to purchase another used vehicle . I feel that they could have offered to at least charge us cost for the engine. But they chose not to help at all. I would not recommend Auto Nation Ford for buy used cars.

James was very helpful and attentive.

The salesman Ethan was very helpful and knowledgeable I highly recommend him

This dealership is very disgusting I’ve been coming to the dealership since March 2021 for transmission problems and they have yet to fix my vehicle it’s been amost a year now. they have sabotaged my vehicle so I had to pay out-of-pocket cost and told me they wouldn’t fix my transmission until I payed to fix my out-of-pocket cost as of January 2022 there now denying me service for no reason their response to the reason was because it’s me they are very unprofessional, Their thieves they are liars and i strong believe they’re racist .both GM AND service. If you’re thinking about purchasing a vehicle from them do not.

Bad service

Auto Nation was the best experience I ever had with purchasing a new auto, and I have been driving for over 40 years. Sales team was great, especially my salesman. I thought I was not really ready to buy a new truck, however my salesman was not pushy at all, but answering all my questions honestly. I will definitely go back next time.

These guys do some the best work and always so friendly.

Always pleased with the service at AutoNation Ford Lincoln Union City. Thanks to James for his experience and expertise in handling the service on our three Fords.

DON'T GO HERE. The guys lied to me about having a certain car, telling me to come in and test drive it. When I got there they had excuses and tried to sell me something different.

G$$$ was the man!!! This was my first experience going through a dealership for my vehicle, and Grandon was super professional and helpful throughout the entire process! I can’t recommend him enough, and I love my new Malibu!

Contacted AutoNation Ford of Union City to schedule an appointment to get my auto start repaired and they were able to book me for the very next day. Got there and spoke to Sam who was able to tell us day 1 what needed to happen in order to get this fixed. The dealership we bought the truck from couldn't tell us that in a week and a half. He was a pleasure to speak with in person, was very responsive via phone and text. Overall a great experience and very knowledgeable.

The car is in excellent condition and for you to low ball me shows that there is no honesty in your business.

My visit was unscheduled. My Ford F-150 just refused to start. I jumped the battery and drove straight to AutoNation Ford Union City. I have used this service center for the last 9 years and have not been disappointed. The service representative was friendly and knowledgeable. The check in time was reasonable. They did end up keeping my vehicle overnight; however, I was contacted as soon as they were complete with the service. I would highly recommend this service center.

I bought a car from Autonation Ford on. Nov 6 not realizing that they did not have a clear title. I have contracted them numerous times to get the title for me so I can get my tag

Whatever you do, do not take your car to this dealership. We took our new 2016 F150 for its first oil change and they crushed the top of the truck on the lift. We were forced to purchase a new 2017 F150 after this happened. We had our own financing and when we closed the deal their finance team sold us an AutoNation warranty when we specifically asked for the FORD branded warranty. We discovered this when we had to use it. When using the AutoNation warranty, you will never be able to get a rental even if they have your car for over 3 or more days. That warranty is not worth the paper it is written on. They are not trustworthy, and their work is sub-standard. On our last visit to this dealership, we had our oil changed and they never reset the codes. They have never been able to fix an electrical problem with our door. And never call for an appointment, you will never get anyone to answer the phone. Same is true if you are trying to get a status on your vehicle that is being serviced no one will answer. They have extremely poor in customer service.

Had 2 different vehicles serviced.Made appt. for both but it still took an unusual amt .of time to complete.

I had a great experience with Rickie and Grandon, the best salesmen to go to if you come to buy a car here. Jason Gusik did his best accommodate my needs and I appreciate them all for helping me get the vehicle I wanted. 😁The new manager Mr. Couch is doing a good job and can't forget about Starr in financing! Thank you 💖

Wonderful experience all around with the purchase of my vehicle. The salesman, Fredrick, finance manager, Gabe and the sales manager, Jason were all amazing and made my experience a smooth, stress free process. We will be referring our friends and family.

Great customer service from Grandon Varist and Josephus! Made our car purchase process sweat less.

I received awesome service from Grandon and Joesephus. They made buying my first car so effortless. Grandon made sure I had plenty of options to choose from and helped me pick the best car for my lifestyle. The manager is also very informative on the ins and outs of many cars in multiple locations. You can’t go wrong.

Thank u sooo much! You’re the number 1 car sales man. My husband always comes to you for a vehicle and now I will be coming. Thanks G$ Money.

G$$$ is the man you need to see at this dealership. He helped me find the car I wanted to get for my wife a 2016 Maxima. This is the third car I’ve bought from him . Ask for Grandon Varist Aka G$$$$ he’s the best.

2.5 hour wait for oil change, with appointment!

I couldn’t be happier with my new truck or the buying experience Grandon was a pleasure to work with. I would definitely do business with him again. Jason the sales manger was great and Gabriel in the finance department was quick and efficient. Everyone at AutoNation Ford did exactly what they promised.

Joe Dodd did an excellent job handling the recall with my car. Even with issues with labor today, he got my car in quickly and fixed after one day. He also arranged a ride home for me so I didn’t need a taxi. Very satisfied.

It took 5 weeks to get my vehicle fixed. The first service writer was unreachable. When I took the vehicle in for service I advised him that some of the error codes pointed to a harness failure. Nonetheless he told me that the problem was the water pump. After two weeks of trying to talk to a human, including a manager I went to the shop. The only reason that I did not remove the vehicle was Mr. Joe Dodd. He took ownership of the problem and in no time had the problems fixed. It appears that the first service writer left the service department and no one in AutoNation's management could be bothered to ensure that his customers were transferred to another service writer. I think that Mr Dodd should be recognized for his excellent customer service.

Great guys, great service, great place.

I am a repeat customer at this location and everyone has always been professional and helpful.

I went to purchase my leased vehicle. I had a 9:30 appointment. I asked if there was anything we could do ahead of time to speed up the process. It has been 3 1/2 hours and I am still here. It makes no sense.

Took a friend to drop off her car 🚗

AutoNation provided me with amazing customer service and were very professional. In addition they were very personable. At no point did i feel pressure into making my purchase. Julian as well as the rest of the team did an excellent job and I am extremely satisfied. I would recommend Autonation to all future inquiries.

My experience was great. Brandon was my representative. He amazing. And he really want to see people happy with they vehicle. He explain excellent information. He is a great asset for auto nation. He is rare GEM. Thanks Brandon and. Auto nation. Happy Holidays. Marion

Absolutely the worse dealership I have ever dealt with in my 70+years..I purchased a car from AUTONATION on Nov 6th. After I waited 6 weeks for my title in order to get my handicapped tag for my disabled husband I called yesterday and questioned them about it. I find they didn't have a clear title on the car when they sold it to me because of their negligence.After talking to "John" the manager this morning ..he was rude and accepted no responsibility for the title not being clear when they sold the car.Steer clear of this dealership!!!!!

Dec 14 I purchased a car on Nov 6 from AUTONATION Ford in Union City. After 6 weeks I had not receive a title to get out handicapped tag, when I called on Dec 13 to question why I haven't got my title, I found out that they had not got a clear title on the car because they still owe on the payoff at the bank. A dealership that sold a car w/o a clear title

Came in to see if we could buy a truck. We wanted a fair deal and we got it so we bought a truck. Great service and nice staff.

Service was profrssional.. Would recommend.

They’re very concerned about your needs and they’re very friendly

I came here to sell a car based off of a conversation I had with the AutoNation corporate office. They offered me 11k - 11.5k for my car pending inspection. I took the offer and had an appointment made. After the staff at the office test drove my car they said there was nothing wrong with it and they could only offer me $9500. This was where things turned south and then turned into a 5 HOUR wait at the dealership. An appointment that was only supposed to be an hour to an hour and a half. I had to speak to several managers and the regional director of the store. Finally after 5 long hours of waiting I walked away with a check for $11,500. If I had to do it over again I would have made the appointment, called the store and told them the situation so that everyone was on the same page before wasting a bunch of waiting time. The process of buying cars seems new to AutoNation because of the used car shortage and that led to a major disconnect between the corporate office and the store.

Called parts department for about an hour they never answered the call.

Awesome customer service!

Mediocre customer service. Mediocre car service. If my car was serviced yesterday, why is my oil life at 46%? Maybe they forgot to reset it, okay. But why is the PSI on my back tires only 28? Extremely disappointed.

Is it common to beg for someone to greet you at this place? I don’t mind waiting, but it’s a common courtesy to acknowledge customers. My car was serviced yesterday and I’m not confident in the job completed. I reset the oil life myself (assuming my oil was actually changed), and the air in my tires is still not where it should be. Disappointed to say the least.

My family was beyond pleased with the service we received at AutoNation Ford Union City. A huge thank you to Grandon for his personable service and pleasant disposition. We were treated like family. We're so happy with our purchase and will be back! Thank you to the rest of the staff including Starr, who helped to finalize the financials. We left feeling like we'd received the deal of the century. Thank you again for a first-class experience.

Joe went above and beyond to ensure my car was taken care of and completed before closing. All of the service reps tend to be courteous and helpful but Joe will be my go-to whenever I have to have my car serviced.

Went to this place and Grandon Varist was amazing very quick and I must say knowledgeable about getting me into a car even stayed past closing time to see that I got into my vehicle.Thank Gmoney I appreciate all your work and will be referring others to you.

Customer service are always willing to help !! Joe did very thing to help me and I really appreciate it!!

I was looking for a car last minute and G money Came through and had my best interest. He was very patient and informative about all the questions I had, and helped me get my car in no time! I would definitely recommended Going to them and working with G money. The other staff were great too 🙌🏽

G Money is a awesome car salesman no matter we’re he is, he sold me my Mercedes 3 years ago and sold my daughter a Car also 2 years ago, he is professional, understanding to your needs and dose all he can to make it happen, as you can see😊 please go give him your business you will live happy and with what you what, and please only ask for G money. Thank you so much G Money for everything.

I went twice to Auto Nation Ford and had met a great man named G Money. He made sure I had all I needed and made sure I was comfortable and by the close of business Tuesday Nov 16, 21 I left with a 2017 Ford Explorer XLT with the tow package. Great care and a great place.

Grandon (G Money) is the truth. This is my second time dealing with him at 2 different locations and when other dealers turned me down Grandon said to come on in and trust the process. He was patient honest and he fought and got me in a great vehicle. Thanks Again GMoney

G Money is an exceptional car salesman he sold me my red benz about 2 years ago he recently sold my son a Mercedes as well as he sold my brother a truck and my guy friend a mustang his customer service is immaculate you tell him your budget he'll get you what you're looking for with a great down payment and reasonable car notes please go visit him only ask for g money.

I was fortunate to have Fredrick answer the phone 5 minutes before closing on a Thursday night. He answered every question I had about the car that just hit the market earlier that day. He also emailed me everything that they had on the car. I showed up first thing Friday morning and purchased the vehicle. The tire sensor light stayed on inwhich Fredrick advised was reset and light should go off after driving awhile. Since I had 5 days or 250 miles to complete my due diligence I was able to take car to my mechanic who determined that everything that this dealer stated was completed on car fax was infact correct and car was in great shape except for tire sensor light. I called Fredrick on day 5 which was his day off and advised light was still on. He advised to bring it to the dealership and they will take care of me. Once at dealership I meet Mr Charles who remembered me from my original purchase day. He advised that James and Chris would take care of me. Chris set my appointment up for today which was actually 14 days after the original purchase day and everything was fixed and tire sensor light is officially off. Chris explained everything that was done and what to possibly look out for in the future. I was extremely pleased with everyone that I encountered from the original purchase to completion of problem. Extremely happy customer who would highly recommend this dealership to all.

They took wonderful care of my car and a safety recall repair.

It took much longer than I anticipated, but I must admit that I took my vehicle in without an appointment. It was there for over a month, but I was kept informed of the process and the difficulty of getting some parts. Mr. Dodds, my service advisor made all the difference. Sometimes patience is the key.

the service is terrible! I took my truck in for an oil change it took 4 hours! it's impossible to talk customer service!

Definitely a great place for purchase and repair for your vehicle. Highly recommended!

I took my vehicle down for a recall is set down there for at least 5 hours I called back they told me that the recall was not updated yet when I went to get my vehicle I've noticed someone has went through the inside of my truck remove my phone holder it was in the seat went through the inside of my center console removing items not sure what was taken but the recall was for the power trans had nothing to do with the inside of the truck I am very disappointed in my visit obviously they have people there that are up to no good and I addressed that with my Auto representative they must have to do a better job people don't want their cars vandalized while it's down there or going through like they're looking for things !!!!!

Service was outstanding. My Service writer was very friendly and helpful. I would recommend this dealership anytime, to get service work done or purchase a vehicle.

Excellent customer service

Great communication from Service Advisor James and professional service from the mechanic team!

AutoNation Ford was quick, efficient, easy to work with, and fair. I have sold two cars to them and I will continue to do business with them whether I am buying, selling, or trading.

I hope they can get my 2018 GMC running smooth again

Good reps as is James Briggs. He gives me everything that is to happen whenever I am there.

AutoNation emailed me to complete a review. I made an appointment 1 week in advance for an oil change at 8am. At 10:15 AM I looked at Google and saw several bad reviews for just this thing. I attempted to find the GM as is asked by Ford, they were not on site. They directed me to their Service Dir, who apologized and said they were busy. I asked to have my truck returned since I had been on-site for 2.5 hours already. I left and went to AutoQuick in Newnan and was in and out in less than 20 minutes. Pay attention to your labor, if you don’t have people on the clock to do the work be honest with the customer and tell them to go elsewhere. Everyone is challenged these days, people will understand. Don’t let them sit for 2+ Hours and provide zero feedback when you’re unable to do the work.

This place sold my sister a car with multiple problems and refused to fix it or even try to make it right. From the manager who is a bold face liar, to the scummy sales team with every excuse in the book. Would not recommend these crooks to anyone.

The service guy was so polite and honest. Mr. Howard had me out of there quick,! Thanks David for being so nice and friendly Paula Carthon

I felt rushed and underappreciated!

Ive been coming to this location for sometime now for my routine maintenance on my Ford Fusion. I had an appointment yesterday for 1 o’clock. I arrived to be told it will take 4-5hours for a oil change. The associate told me to come back tomorrow morning at 6:30am and they will quickly get me in. Here it’s today and I came in on time to wait 4hrs. I went to check on the car and still no one has started to service it! Other clients came in later than me for the same service and was out in 30mins. The disrespect of my time was greatly unappreciated. I work 6days a week and this was my day off, in which I wasted 4 hours of it. So I just left. I’m a strong believer in respecting people time and setting the customer’s expectation! Today, this location has failed me in doing so.

Mr.Wiggins is the man to see

Thinking about which dealership to buy from?? Man I had a great experience at this Ford dealership. No games! Every step in the buying process was thoroughly handled. Les the Saleman was not pushy.. Sales managers introduced themselves. Ms Potts the Finance manager landed the deal smoothly. I've bought a lot of vehicles.. this by far was the best experience

Purchased a 2017 Ford F 150 June 16, 2021. Drove for a week and started noticing a shimmering/vibration. Took it back to dealership to get a diagnosis and the truck has been sitting at the dealer for the past few weeks. Got one update about the problem and nothing else. Called and left a few messages for Charlie and James still no call back. Making payments on something I haven’t been able to enjoy is not what I’m going to settle for. Still waiting…….If I don’t call to check status I don’t get any answers. It’s now October I’m just now getting the truck back..

I appreciated getting my truck repaired. Service was good.

Received parts ordered! Yaay

Mr. Briggs as always makes my service visits on point and he keeps me informed. Consistency is key I've purchased 4 Mustangs from Autonation and I keep coming back. KDHall US Army Retired

There was a recall on my 2009 Ford Fusion’s brakes and driver‘s side airbag. James Briggs was the service advisor. He kept me informed as my car moved through the repairs. My car was returned to me as promised. Mr. Briggs followed up days later to ensure all is well with the vehicle. Great customer service!

I received great service from Chris and James. That kept me informed of all details associated with my car repairs. They are truly amazing.

Great customer service!

Had a wonderful experience. Charles Eddie was our salesman. He made it a very easy and simple experience to purchase my vehicle.

Great services and professional attitude towards customers.

I was meet with a friendly smile, and fist bump. I explained my problem and was then told there was a 2-3 day backlog before they could even do the diagnosis. I didnt have that kind of time, so I went else where. The other place could give me the diagnosis, but couldnt fix the problem, and suggested I take it to the dealer. So I came back to the dealer, and was able to get back in my spot from before. Yes it took longer, but the did a great job, and I have a 2 yr warranty on that part. Great Job James and his team!!

I love joe every time I come he’s helping me found a bubble on my tire that I didn’t even know about thank god he did excellent customer service now the wait with an appointment is absolutely ridiculous got there with an appointment at 10:20 didn’t leave until 230 for an oil change if it wasn’t for the customer service team I wouldn’t even come back

Personable staff, prompt and friendly service.

My service advisor James Briggs is are very professional and courteous. Even though must of the time he is extremely busy and overwhelmed with customers, he always takes the time out to make my service needs a priority. Also he works diligently to get my vehicle done in a timely fashion.

They are just putting people in cars. I got my car from them and they didn't tell me it needed an alignment and other problems. I brought it at the end of July and the made me an appointment for Sept. Now I'm stuck with this car and I'm not satisfied at all.

Sold my 2015 VW Passat to AutoNation Ford not only did l get the highest quote. The process was quick, professional & easy. Thank you guys!

A/N serviced my 2019 F-150 expeditiously despite COVID-19 concerns. Joseph Dodd my service advisor was very helpful in getting my problem resolved in a timely manner. Highly recommended!!

My husband and and I really didn't know what to expect. We have not had good experiences with other car dealerships. We worked with Mavis. We told her how much we wanted to pay a month and she got us the payment we wanted in a newer car. Thank you Mavis and AutoNation Ford for a great experience.

As a small business owner I am always looking for new suppliers to provide the parts I need so when I received a mailer from Auto Nation wanting us to purchase parts from them at wholesale prices I jumped at the chance. Well!!!!! I made no less than 7 phone calls to AutoNation Ford in Union City Ga today and each time I selected the wholesale parts department someone would pick up the phone and immediately place me on hold again. every third time they did this the system would send me back to a menu that was a dead end. I DID THIS 7 TIMES THROUGHT THE DAY WITH THE SAME RESULTS. not once did I get a chance to order my parts!!!!! Not a good way to grow a business but what do I know, I am just a small business owner trying to make a living THANKS FOR WASTING MY TIME AUTONATION Jeff W Affordable Motors Lanett AL

Customer service is really good and I’m satisfied.

I've been going to Automation since I purchased my car and always had a good experience with every visit thanks to Mr. James Briggs who have always been professional, nice, and very helpful in making sure I get the right services for my car. So thanks Mr. Briggs for always being there for me.

I have always gotten excellent service at the dealership.

Courteous personal. Good communication on the status of my repair. Completed my repair ahead of schedule.

Excellent customer service from Andrew the salesman and Starr the finance manager. I highly recommend them. They were extremely easy to work with.

Horrible experience with very unprofessional staff in the service department. I took my truck in to have the AC worked on, paid the $395.00 after they had my truck for two days and stating it was working correctly now. A week later, same problem. Took my truck back for them to work on the AC again, another 2 days without my truck and then they called and said it was fixed no payment needed, as I shouldn't have been charged in the first place for a problem after a week of them servicing it. I bet you can guess what happened next, a week later same problem, back to the shop and another 2 days without my vehicle. Picked up my truck today after speaking to a manager, who had a flippant attitude about my situation and acted as if he could really care less about my inconvenience, money or time. And the real kicker is, I wonder how long I would've had to wait for my vehicle if I hadn't shown up at the shop to ask about it. Because once I did it was ready and the paperwork was being completed. I did not receive a phone call telling me it was ready. I'm really not the type to complain or ask to speak to the manager, but beware if you bring your vehicle here and expect any type of professionalism from ANY of the staff in the service department, from the management on down. Because obviously the Tech's that work on your vehicle aren't the sharpest if you have to bring it back over and over again. Smh

Took my truck in for servicing and recall orders. Customer service was top notch all around. Joe took care of me from the time of check in to check out everything was explained and gone over in detail. Highly recommended!!

The customer service rep was awesome friendly helpful

Bought a used 2020 F-150 XLT for cash, process took longer than it should have, almost 3 hours. Car came with only 1 Key FOB and without the Key code to open and lock the vehicle. The general manager stepped in after I complained and quickly made it right by providing a 2nd Key and a new code on the next workday. I am now a happy customer.

My oil change was fine. My Service Tech was knowledgeable

my service appointment was great. Thank you !!!

Had my 2021 f150 for over a week for a windshield recall , got it back and first rain it leaked on the driver side under the dashboard. Took it back 3 service men couldn?t find the leak the first day. Next day I was told they ordered another windshield, so another 3 days to get it, and that is where I am. This truck has been extremely disappointing look up my VIN# and see all the trouble I have had

great, professional, I will take my vehicle again for service

I have not yet had my tires rotated. A service that I was supposed to receive when I purchased the car. This time I was told they could not find the wheel lock key. It was right where it was supposed to be. 2 visits no tire rotation.

Rick was awesome! He was one of the only salesmen on the floor but handled everything well and made us as comfortable as possible! He got us exactly what we wanted close to the price we wanted!

Saved me time to get a good deal and out the door

Kept me informed the whole time a had to work hard with my aftermarket warranty to get repairs done for no cost. They tell you everything is covered and when it's needed it's suddenly not covered. Nothin to do with a Ford warranty which I will get next.

The communication between the warranty company and the Dealership seemed to be misleading as far as the car rental company and the owner. Maybe a loaner car be an alternative if you have to be without transportation that long.

Salespersons were determined to help me get a satisfactory outcome. The staff answered my questions so I could understand the car buying process. Very friendly personnel. The process took time. But no one should rush into purchasing a large and expensive item.

Very good and quick, loved it

I did an online application on Sunday May 23,2021,I changed my mind on Monday May 24,2021. My son called them and told them not run my credit and I also text the lady I had been spoke to and told her not to run it. On Wednesday 5/26/21 my credit was ran through 5 banks!! My score dropped 8 points!!

Quick easy and very helpful I was in and I was out came in with a old car left with a new car

No hassle, great environment. This is my second purchase at this location and both experiences were amazing.

AVOID AT ALL COSTS!!! GO ANYWHERE ELSE. DAMAGED MY CAR. Recently we took our 2009 Ford Edge to be serviced and looked at due to a recall. We made an appointment online for 8:30am on a Thursday. Took the car in to have the recall done and brakes looked at. After not hearing from anyone, and reaching out multiple times, we got in contact with someone Thursday night who told us it would be weeks before the recall part was in and that they would not be able to look at the brakes until Friday. Friday came and went. The car was ready to be picked up SATURDAY at 2PM. So a brake/rotors appointment took almost three days. Saturday we picked up the car and it has visible damage to the left rear fender/tire well. I am almost positive when someone was putting the tire back on they nailed the body just above the wheel well. I know the damage on my car and this was not there - plus, it's obviously rubber and new. When I pointed this out to the service agent we were working with he told us there were no managers on duty and to call back Monday. He took a picture of the damage and said he would let the manager know. I called Monday, left a voicemail, and nothing. It's now Wednesday and still no word from either of them. Disappointed in the lack of service and even response at this point. Will not be returning and caution others to go anywhere else.

My service advisor Joe was great. Went over and above to ensure my Ford Edge and I were taken care of. Having been a customer at this dealership since the late 1970's I've always experienced good service. Thanks Joe and the service team!

Overall my experience at autonation was good,James Briggs Was my service advisor

The staff listened, review your problems or requests, give you their professional opinion, and allow the customer to make the choice.

The timeliness on initial service visit exceeded my expectations; however, the “repair” did nothing to correct the problem. Furthermore, a critical part required to finally fix the problem (after a second “diagnostic”) is indefinitely unavailable from the company’s vendor. So, my truck sits in their service parking lot. The service manager suggested that I drive the truck until the part is available. As a longtime auto restoration hobbyist, that advice, if taken, opens the likelihood of further damage. Not sure why it was suggested.

After an entirely negative experience and lack of caring at another local Ford dealer AutoNation Ford stepped up to the plate and stood behind prior service work and exhibited the kind customer service you expect as a longtime Ford buyer. Chris, our service representative was the best!

Chris Harder was excellent. He explained exactly what was needed in my car. My car was service in a timely manner.

I made an appointment and upon arrival, the agent was waiting for me. Agent keep me abreast of the progress of the repair. Service was excellent.

Routine service appointment. Prompt, professional, courteous.

My service advisor Joe was fantastic. Joe handled all my truck needs and my concerns.His recommendations was on point.Thanks dude you the man.

Return for the same issue And was charged again

I purchased a CERTIFIED! vehicle from fordautonation in union city "found out it needs a transmission took it back to honor the we owe warranty on the 14th of April getting the run around about fixing it not to mention my 90 day warranty from ford went there several times runaround!!on one visit they told me they couldn't emal the ok to fix my vehicle ridiculous! This is so stressful!!! Today it'll be 12 days since i dropped of my truck have not heard any progress in repairing it.

This was the closest dealer to Columbus that I could even locate a Bronco Sport. They were nice, and no nonsense!

The service is good as far as quality of work but the wait time is still horrendous. What?s the use of scheduling an appointment if you still have to wait 2.5-3 hrs. I do that without an appointment.

What kind of dealer offers only selective maintenance? You sell a car and then you tell the customer that you are not able to provide complete maintenance? This is pathetic!

They shows excellent customer service understanding and care

Once again Obi Wan Joe Kenobi (Mr.Joe) (Star wars Jedi) saved us from the forces of car failure. Which was lurking down upon us. He pulled out his light saber of Ford Warranty and saved the Mitchell Empire. Thanks Joe may the force be with Ford!

AutoNation Ford Union City provided great customer service beginning with scheduling the appointment, to excellent interaction with customer service rep Gary Roberts, to reasonable wait time, to quality repair work, and customer focused close out of the ticket. Keep up the great work!

My salesmen Julian was awesome and he made sure I got the care I wanted.

all of their service and staff be were just great

Drake Lawrence took excellent care of me from the time I walked in to the service garage. He is courteous, caring and very professional. He came and got me as soon as my car was ready. It was just a very enjoyable experience with this young man. I highly recommend him to anyone needing a service advisor!

I purchased a 2017 Ford Edge Titanium that was listed on their website and traded my car in. The transaction went very smoothly which was very good in my opinion.

Overall pleased with the repair. However, parts had to be ordered and it took much longer than anticipated to get the job completed

The service advisor Drake Lawrence was excellent!!! ***** stars he made sure that I understood how the diagnostic worked and when it was complete. he took the time to explain what need to be addressed to correct the problems they found. Explained to me that my vehicle was not safe to drive. Drake is a defiantly an ascent to your dealership. when I return for future services for my vehicle I will ask ONLY for Drake to assist me; even if I have to wait I will wait for him. I will tell family and friends to ask for Drake Lawrence Service Advisor

I wouldn’t buy anything from these crooks!!! Made a deal for a car to come back the next day and was told that the car failed inspection and they would not sell it to me. Next day I see the same car on the site for a 1000.00 more. Called them and was told the transmission was bad. But yet the still have it for sale with a higher price now. Very crooked dealership

Recently took my car in for a 3rd Recall. It was left there for 3 days. Quick customer service

I was very pleased with the service I received when I brought my car to Auto Nation. The service representative was professional. The work was done within the time frame he stated. He listened to the client (me) to make sure the best plan to service my car was implemented. He was able to establish a bond of trust between client and representative which is necessary.

Mr Joe Dodd was a very good Service Manager and very respectful and courteous and if my vehicle needs service i would not hesitate to bring it to Auto Nation Ford.

I?m very happy with the service the staff provided to us

My service guy Joe is always welcoming! Ginuwinly attentive to what my truck needs.He believes it's supposed to be right when it leaves,and it is.Thanks Joe.

I was very pleased with the customer service and patience with my questions provide by Mr. James Briggs on my most recent visit to AutoNation Ford, Union City, GA.

Had a recall on my car and was expecting it to be a long process, plus had my check engine light on so I was going to have that looked at as well. James in service was my guy and he did a good job. Wanted to give him credit on this one because he kept in constant contact with me via phone and text. Though the price was a bit high for the check engine light job that I needed, he we real professional about it and didn’t bagger me about getting the work done like I’ve experienced at some other dealerships.

Great Customer Service, friendly sales staff, timely service. The waiting area was clean, and it was easy to relax with HGTV on while you wait!

Agent was rude and was dishonest regarding compensation for rental car.

Fast, efficient, top quality. Integrity is #1. Ask for Joe in service, I always work with him. One of the best I?ve worked with over the years. Will be completely satisfied every time.

I had gone there specifically to look at two used trucks I had seen online. The salesman was really friendly and helpful and I ended up picking one of the trucks. I?d definitely shop there again.

MR.JOE NEEDS A RAISE! 1 WEEK VACATION WITH PAY! AND A AWARD! Mr. Joe went over and beyond with customer service. I had a issue when I first bought my Ford Fusion 2019. We had to order a part for it. He kept me updated throughout the whole entire process. His communication skills are on point! I usually hate going to get service done. Having a issue with a car is already bad enough. But he made it all better. Need your car fixed? Go to Mr. Joe. He got you covered! FORD DO YOU HEAR ME?! GIVE HIM A RAISE! Thanks Mr. Joe! -The Mitchell Family

Everyone went above and Beyond the team did a great job..

James Briggs is my go to person! He provides excellent customer service while listening to your needs. I appreciate his approach to handling each person he comes in contact with to help. He's the reason why I continue to have my car serviced at that particular location. I would also like to see someone at the dealership handle rewards advantage points. When Sherry sat at the desk, she was on top of it. It is a big inconvenience to go online after spending a lot of money to attain points for your next visit! Make it easy and simple.

Waited way too long for my sale to be completed, due too lack of communication between employees.

Auto nation My experience was beyond awful . Awful wouldn’t even been to describe my experience. My experience was just unbelievable dreadful, it was just horrendous. The being of the experience started off great I had a great Sale man (Andrew) who help me find the perfect truck . Before I came Into the dealership I took the time out to pre-qualify through capital one and print all my needed documents for the finance process. I had a appointment for the dealership At 3pm . Within the first 30’mins we find the perfect truck . When it came to the finance process it took the 6 HOURS to just look at my application. I sat in that office patiently for 6 hours . I had my husband and my 2 year son with me who started to though a temper tantrum because we had been there all day and he was sleepy . The whole time I was waiting nobody talked to me or checked on me or nothing . I watched them take care of every other person In the middle which happen to be white people . Finally at 9:30 after the closed they told me I would have to wait and they would send in my paper work . After I sat there and waited 6 and a half hour and I had already been approved. So I calmly left as the store was closing . The next morning I arrived At the store bright and early 9 am SHARP. As the door was opening for the day . I sat there untill 10:30 before someone even said something . Again I was told that my paper worked need to be sent in it would take about 2 hours . Which my paper work should have been sent in yesterday when I was there for 6.5 hours . So i said okay . I was asked to leave and someone would call me with in An hour and update me . I left and nobody called me for the whole two hours I waited . I return to the store At 12:30 once I seen on my credit I was approved. Upon arriving to the dealership the explained the lost All my paperwork And had me feeling out paper work for 2 hours of pointless questions I had already previously answer . At about 4:30 I started cutting up cause at this point I had been almost 8 hours not counting the 6 hours the day before . The lady from finical seen I was sitting upset and came out and took care of us .Once I finally got into the financial office which the lady did a great job . The lady explained to me that my deal (approval) was ready before 1pm and I had been just sitting due to the bad customer service. After signing my deal and completing my paper work it still took an hour to find the keys and put a temp tag on the truck . If your a person of color I wouldn’t recommend the dealership. They treat people of color with no respect and they act like our time Is less valuable then theirs . I was there the first day 3:00 pm - 9:30pm and there the second day 9:00 am - 6:15 pm . I was there an total of 15 hours for something that should have token 2 hours . This experience was horrendous. No one care to even try to fix the problem or apologize for having me wait so long. This dealership is horrific and terrible when it comes to dealing with people of color .

Buyer beware. Please read the review I posted on Google and learn from my experience. You may want to consider other options before making a decision

I was suppose to have went to one closer to my address I left work early just to make it to my appointment only for them to tell me to reschedule about 10 minutes before but I called AutoNation Ford in Union City and they seen me the same day I was so glad I really appreciate them and I will be going to them again

Joe was great as usual. I have had my car for 3 years and he had always been my service contact. He has always taken care of. Me and my car.

James was very attentive even though it was obvious that he was very busy, he still took the time to explain everything and to make sure I was taken care of even during the social distancing due to the pandemic.

AutoNation made our experience comfortable, personable and overall respected the time we took with our purchase. Charlie was an incredible employee who knew his facts on the suv we were looking at. He had an answer to every question we asked and his positive, authentic personally remained the same from the time we asked to look at the vehicle until the time we left. Overall you can tell that the staff at AutoNation respect and work well with each other as well as value their costumers. We interacted with multiple employees throughout our process and all of them were friendly and personal. If you are in the market for a new car be sure to ask for Charlie!

Most of the employees especially mr. Joe Dodd was approachable, polite and updates u what’s going on w/ your car. I’m giving him excellent performance.

Mr. Joe Dobbs always provides me with exceptional customer service every time I have had my truck serviced there. I give him 5 stars!

Great Service, and knowledgeable. Keeps me up to date of my service Appointments

I loved how easy it was to make an appointment with the service department, and then when I got there for my appointment I was met by Joe. He was so nice and covered everything I needed for my service. Very timely, very clean. And when I picked up the car after they called me, everything was excellent. I would highly recommend Auto Nation for your car needs. Best car experience I’ve ever had. This was my first time in service after buying my 2019 flex from them last July. Thank you Auto Nation.

Joe did a great job of getting my car service completed right before the New Year, getting it back to me on the same day even though they were very busy and limited on technical support.

Poor customer service!!! I have been leaving messages for a finance manager for 1 month. No one will return my call!

James my agent at Ford in Union City is wonderful. He is always helpful, caring, respectful, honest and on time. I always come there for service on my suv and see him. If he is not there then I will come when he is there. Charlie is the best hands down! They both take care of me and have been for years. I appreciate you both. I come to this place and only this place for service on my car. I brought my car here and get service here. Thank you all! Happy New Year. Be Safe. #2021 God Bless You All

Very amazing people. Mr James Briggs got me back on the road in two days for something I thought would take a week or more to fix.

I came in for a routine oil change and they found some items wrong with my rear braking system and took care of it while keeping me informed throughout the process. I was able pick up my vehicle the next day after the work was completed. I am happy with the service I received even though I didn't know I had all those problems wrong with my vehicle.

I was interested in a vehicle I had seen in passing and was in need of one right away. As I looked over the vehicle I pointed out a few safety issues that needed attention (cracked windshield, tire wear, adjustable seat control. I was told that it had just been traded in and that they hadn?t really looked it over in detail. I totally understood and the manager said they would take care of these issues immediately. I felt confident that he would keep his word, and after deciding to buy it the salesman said it would be ready in about two days. After receiving a message that it would be ready by 4pm two days later, I made arrangements to retrieve the vehicle. Not only was it not ready, but after waiting 3 more hours it was brought out without any of the things done to it and the trash that was in it the day I first was it was placed in the middle compartment! I was pressed for time at this point so I said I would bring it back the next day. I filled up the tank (it was nearly on empty) and upon arriving home I could smell fuel. There was an obvious leak somewhere since I had a fuel stain on my driveway, so I took it back to them. One of the managers told me that they spent roughly $1,600 in fixing issues (battery replacement, oil fill, etc.), however it was obvious that none of it was true. The old oil sticker was still in the window and past due, the old battery was still in there, crack still in the window, and so on. My biggest and most immediate concern was the fuel leak issue. After speaking with the one of the service attendants he originally said that it would be a week before they could look at it, but I pressed for someone to look at it since every around could smell it. They pulled it into the garage and about 30 minutes later they said there was no leak and the smell was gone (they basically just cleaned it up instead). It was clear to me at that point that they were not interested in my safety or satisfaction, nor the condition in which they sold a vehicle to someone. Although the salesperson and manager were initially pleasant, I?m still fearful that this is not the first time someone has experienced this type of treatment. As much as I was excited to think I had found a great dealership, that excitement has faded into anger and concern that I allowed them to take advantage of my excitement.

Good sales experience buying my new 2020 F150 and have been pleased with the service department

Made appointment to have new truck with 3800 miles checked under warranty. Upon arriving was told I would need to leave it for weeks to be checked. I left and made a call to service manager and he asked for us to bring it back and give him a couple of days. They checked the truck and called back two days later. They even did a complimentary sanitation on my truck. Great service manager. Great 2nd service advisor.

The service dpept employees are courteous and business oriented

que dan buen servicio al cliente'

Always very good and friendley and knows a lot I will be back

My server manager is great takes care of my car, I?m inn and out reasonable time

I have been going to Auto Nation Ford since they switched to the AutoNation team. It can be hit or miss. Sometimes things go smoothly and other times we have to go back and forth to get good customer service and truth. They have a fairly new manager who is trying to keep his ratings up, so he seems to make an effort. I am more concerned with getting my car repaired in a timely manner and professionalism. I took my car in twice in a span of a week and was told two totally different things about my car. I am so glad they put it in writing so I could show the inconsistency. Inconsistent would be the perfect word. Sometimes it can be good and sometimes be prepared for poor service. I have sat and listened to others complain and one commonality I find is poor time of repairs and communication. That hasn’t changed since I started going there. Unfortunately, due to my car overheating I needed to take it to the closest location and this was it.

I’m not satisfied with service repairs, can’t get anyone on the phone, leave a message, No one return my call for more than a week. I had to go to the service center just to make a appointment. ABS light was on replaced right sensor had to brake system reprogrammed but light still comes on light before. $90 to check vehicle $100 for sensor another $95 for reprogramming sense I installed the sensor myself I saved roughly $70 but I’m sure when I go back next week there will be a problem not covered. $300 and back and forth trip I still have the same problem

Thank you General Manager Jon Crouch. You have displayed true leadership and exceptional customer service. I love my Ford Expedition!

My car was repaired in a shorter time than quoted and it was during Thanksgiving week.

My Experience for my service was wonderful. Mr. James Biggs took care of what i wanted and needed to have done. No pressure he listened to me. Very professional service.

Extremely Poor Customer Service Received From Auto Nation Ford On Or About 30Nov 2020, (Monday at 4:30pm) I had a scheduled appointment for a recall for my 2018 F-150 Ford Truck. I decided to drop the Truck off that evening. Gary Roberts (Service Advisor) was waiting on a female customer and was doing more socializing than business. I waited about a half hour. He asked what needs to be done. I stated “Are you through socializing “? He gets an attitude and states, “If, you feel that way get someone else to wait on you”. He refused service which he was hired for. Three times he refuse services. I ask to see the Service Manager which was out at the time. The Service Parts Manager directed me to the General Manager. WE talked and Jon (GM) was supposed to find out what happen. How can a Service Advisor, refuse service to a customer and refuse to perform their job duties? Gary Roberts was rude and unprofessional Service Advisor. Yes, the under trained worker look like me. They got another person to wait on me. I returned Wednesday to pick up the truck and Gary Roberts is still working there after refusing service to a customer. No one is answering their phone or returning any calls. I called Ford Customer Service in Deering, Michigan and they do not get involved into Dealership customer service complaints but will write it up and refer it back to them. In addition, prior to this service visit, I had to wait three hours for an oil change with a schedule appointment. I have the extended warrant but will not recommend them for Sales, Parts, or Service. I was going to upgrade my truck for a 2021 Truck but not there at Auto Nation Ford, Union City, 4355 Jonesboro Road (770-473-3100). Can someone described the type of customer service was received from this place? They have lost a sale, parts, and future service opportunities. Gary Roberts acted like there would be no repercussions for refusing service to a customer which to this day did not occur. The leadership does not exist at this place. No one has attempted to contact me. I will rate them a negative five star for service. If, this is their good service then what does their bad service feels like? I am wondering how their bottom line (profit margins) in the service department is.

Do not purchase a car from them. Especially since your deal will have to go through the manager Terrance Sims. He uses unethical practices to secure the sale. Will tell you anything to get the sale but doesn't actually expect to have to follow through. He kept my car in service for over two months because he did not want to honor the we owe. I expressed that I did not want after market parts to the service manager yet Sims went behind my back and told them to install anyway. These people only care about getting your money and will take advantage of your trust.

Timely Service and knowledgeable Service Agents!

Mr Joe Dodd was pleasant,approachable and always update his clients.He was an asset to your company as a service advisor.

Had vehicle serviced for tune-up and heater hose repair. Good customer service.

Three time I to have 2014 Ford work on I told hem my car was skipping I drove out it Appeared to work OK and it did for a while partially my fault because I did not read the work order bought a car from you in my car service with you no more lost a client

Every time I bring my car in no one ever acknowledged I was standing there. It’s like a game of tag you’re it. I thought it was my imagination but my husband brought my car in Saturday. Same thing happened to him. He stood there and someone eventually said I’ll be with you in a minute. I understand everyone is very busy but it only takes one second when a person walks up to say hi sir or ma’am someone will be with you momentarily. I have given this place enough opportunities and I am not going to spend my money where I’m not treated in the correct manner

my service was very good, but i must give credit to my tech james briggs who walked me thru the whole process dealing with other issues that we found his customer service skills are above anything that i have dealt with in the past you have a gem representing your company

Service team is always nice and friendly!! Service techs always do a great job.

have appointment and you get out on time that the service management is given James was very helpful

Iit was overall great. I got exactly the car I wanted at a great price. My car note is very low for a BMW. The manager and finance guy were awesome and worked hard to get me in my car

I had one of the best car buying experiences. Jerry was beyond amazing and made it so easy and painless. He found the car I wanted in like 3 min. Thank you Jerry!

The Customer Service is exceptional from sales to services.

My truck was the second vehicle we purchased from Autonation Union City. The entire process was very easy and relaxing from start to finish! If they do not have what you are looking for on their sales lot, they will be more than happy to search the entire country at other AutoNation locations to bring your desire vehicle to you. I will be purchasing all of our future vehicles from them!

The service was great I got the service I needed my need was taken care of

My visit was friendly. Mr. Davis has a nice personality!

Very Good Service. Advisor was very helpful and receptive to my wants.

Excellent as always. Good service with very polite and helpful employees. Wouldn't take my car anywhere else!

When a customer is standing in line and 4 customer service agents don’t acknowledge for 5mins that would help to start. I was waiting behind one lady and after she was taken care of I thought the agent was going to ask me to come forward. He continued on looking at some paperwork then consulted another agent and passed that paperwork on to him. I thought I was next but he then jumped on his phone and spoke with someone then went right back to his paperwork. He then looked up and ask me if i needed help after 5 mins. The other agents were also looking at paperwork and looking up stuff on the internet. I stood there just to see how long it would take for someone to acknowledge me and it took a total of 5 mins when I was originally next in line.

Waiting area was pleasant and comfortable. Chairs were separated. Service rep was attentive and helpful.

I can always depend on my service rep to communicate what I need to know,

It was an Absolutely Awesome experience. Cynthia was a great sales agent. Jay the manager was Awesome. They were a great team and did everything they could to make my deal easy and quick. I would HIGHLY recommend them!!!

Did not have to wait long. Staff was friendly and attentive and helpful. Waiting room where clean.

Great experience from start to finish! Cynthia Lutalo was great, very knowledgeable, she has a lot of integrity and I appreciated that. A lot of salespeople will tell you anything to get you on the lot. Cynthia knew what I wanted and she delivered. This is my third time buying a vehicle from you guys and I have never been disappointed! Thanks and God bless!

We just had brake work, recall work and regular maintenance performed. it was on time and the communication was great from Joe Dodd.

The service rep helped me expeditiously. I was able to get my vehicle in to service my battery and AutoNation replaced my battery (free) and got me back on my way. I appreciate the service and I’ll be back again. 👍🏽

The service was outstanding from the service writer Charlie Filkins all the way to picking up my truck after the service was complete. The whole staff was very courteous and respectful of both me and my vehicle.

I had amazing experience recently at AutoNation Ford Union City having my truck serviced. The service representative was very professional and called me immediately when my F250 was ready to go. Because of such pleasant experience, I recommend them highly ! Roy

At the end of a three year lease I bought the vehicle on August 18th. As of today, October 16, I still don’t have the title. I tendered the money to Autonation and they kept my money and didn’t pay Ford until I questioned the the delay. They were going to use my money until I said something. John Couch, the general manager never returned the three calls I made to him. This is a dishonest organization and cannot be trusted.

Well they did my alignment and put me on a set of tires in less then 2 hours and got me on the road for my trip before 10:00 Am 10/14/2020. And it was a decent price because I had shopped around. So yes. I’m happy with that.

The service Representative’s ability to recommend the most important services needed to reduce cost during this epidemic. This I greatly appreciated

Terrible Service! Poor Communication! Had my car for over one month. Two weeks before any diagnostics. 3 more weeks before a repair. This is the second time this has happen. NO MORE!!!

The service was great. The professionalism of all the employees that i came in contact with was great.

We drove 3 hours to AutoNation to buy our 2020 Lead Foot Raptor because they had the best deal around! David Miller was our sales associate and couldn’t have been nicer! All of the salesman we spoke to there where so nice and made it so easy and even stayed late for us as we arrived not far from closing time. We bought in May and still are loving every minute of riding in our Raptor!

I bought my car here, and I bring it here to get it serviced every time. They are all great, but a few days ago, Joe Dodd helped me with the service of my Ford Fiesta. He was very professional, patient, and helped me with everything. I will definitely be requesting him from now on!

Serviceis very good and fast...

James was very professional and courteous. I had a good experience.

I ALWAYS HAVE A GREAT EXPERIENCE AT AutoNation IN UNION CITY. Mr. James Briggs is the best.

Stolen purse with keys brought me in for an unexpected visit. My service representative was highly professional and he helped to calm my nerves. Technical personnel reprogrammed the spare key to match the new one. And service representatives took the time to set up my new phone with the car. As a senior I really appreciated his concern and help!

on time service in and out in time expected and would refer a friend or family to this dealership.

James Briggs is GREAT!.....I brought my car in because my air wasn't working. James stayed in touch with me every steo of the way. I have a 2006 Mercury Grand Marquis. It rides GREAT and my ac blows like a champ!!!!! Thanks James!

Cynthia and David did a great job at placing my large family into a 2020 Ford Expedition Max. we absolutely love the vehicle and the friendly members of the AutoNation. thank you we are absolutely happy with all that you did for my family and I.

Alan Davis was my service professional. He took good care of me. He was very sympathetic and helpful.

Great service. The nicest, friendly people are employed there.

Joe in the Service Department was very professional and helpful. He advised me about the services my car needed. The waiting room was very clean and comfortable.

James Briggs is extremely helpful. He keeps me informed and is very kind and welcoming.

Brought my car in for a recall and i was given a rental until the work was completed. I was very please with my service.

Brought my car for a recall and i was given a rental until the work was completed. I was very please with my service.

On time service, comparable prices, good customer service, explanation of work performed and detail information about future service needs.

The application process was very lengthy. As far as the personnel, everyone was very friendly. I think the salesperson should have been better informed about the car I was looking at.

Customer Service was awful. I hope to never take my vehicle there again

Had a great visit Very professional , clean In and out

AutoNation Ford Lincoln Union City is a great place for car servicing. Christopher was professional, courteous, and was very helpful to resolve my service contract issues. Drove off my car after servicing and was satisfied with the work done. Will definitely recommend this service center for me they rock.

Very good service. The technician was very thorough when recommending the services my vehicle needed.

Service is terrible 👎🏻 Watch out on the extended warranty. They don’t tell you it’s an auto nation warranty & not a ford warranty. That way you have to go there! Never again will I purchase a car here!!

Very good service. Mr. Dodd was so helpful about what my car needed and I was in and out in no time at all.

James is the man! Ask for him -will make sure your car gets done right. I was very impressed with his integrity.

I was able to easily book an appointment for estimate and repair online. They maintained good communication with me and fixed my vehicle. Highly recommend.

I received an oil change for my 2018 Raptor. Service was prompt and only had a wait time of 1 hour. He service technician at the second desk was very courteous and professional.

I take my F250 Super Duty to Auto Nation Ford Union City for regular maintenance and earlier this year (during the onset of COVID-19) had major extended warranty work done to repair the instrument cluster in particular. More recently, I bought tires from a regional tire retailer who to my surprise told me they could not mount the tires as my truck was too heavy for their lift. I then called AN UC and made an appointment to have the alignment and tire mounting / balancing work done there. Per usual, my service advisor and the service team there took care of business. They have a small business center which provides a quiet and connected means for me to do my work while I wait for the service team to complete theirs. AN UC will service my F250 for as long as I own it and live in the area.

Because of my last experience with the service department I went to Toyota of Newnan traded my car in for a Toyota. Now I do not have to worry about AutoNation no more. Problem solved

Great customer service. Got me in and out as promised.

I’ve been going to AutoNation Ford for over 5 years. Great customer service. They give you accurate details on your repair and let you know how long it takes. I highly recommend them. I have 2012 F-150 w/162k milestones. They keep my truck running like new.

This is by far the best service I have ever had. I completed the online request and minutes later i had a qualified sales person on the phone. She communicated effectively and listened to gain my need. My different circumstances were resolved to meet my need. Out of the ordinary, she agreed to come to my home and do the documents. She was on time with a driver and all about business. Very respectful and attentive to assisting me. Very easy process. I received constant feedback all the way to payment. Job well done all.

My service advisor at AutoNation Union City was James Briggs and he was very professional and efficient in getting me in and out in record time. He offered me car maintenance tips and made sure I was aware of what my car needed at that time and offered suggestions. AutoNation staff and customers practiced social distancing and public health guidelines.

This is by far the best service I have ever had. I completed the online request and minutes later i had a qualified sales person on the phone. She communicated effectively and listened to gain my need. My different circumstances were resolved to meet my need. Out of the ordinary, she agreed to come to my home and do the documents. She was on time with a driver and all about business. Very respectful and attentive to assisting me. Very easy process. I received constant feedback all the way to payment. Job well done all.

Great place! James was very helpful Professional Knowledgeable

The Service Advisor Joseph Dodd was very friendly and helpful. He had a very possitive attitude and showed concerns for my need. Excellent Customer service. Please let him know that I said so. Thanks Dorothy Davis

Great service and also great customer service. Thank you guys for all that you?re doing during these rough and uncertain times !

Joe my service advisor was so professional and knowledgeable. great customer service as usual.

This location does a great job in communicating any issues you may have with your vehicle, and provides great quality service. They also provide coupons and in some cases discounts.

My auto runs good. AN helps me stay on schedule with my maintenance.

Charlie Filkins the service manager is great to work with at AutoNation. I always get great service that?s why I continue to go back.

Overall good experience. Blake was very nice and accommodating. I can in from out of town to view and buy the car and Blake was patient and helpful. There was an alignment needed that they reimbursed me for and Blake also sent the car back to detailing for me to get some of the dirt cleaned off. I've had the car for nearly 2 weeks and am pleased.

Excellent service was having issues with my f-150 and took it in and mike Eaton helped write me up and get everything going and made sure my vehicle was taken care of got my truck back and absolutely happy with the turn out and customer service definitely a 5 star rating

Service department is one of the best in the automotive business.

Joe Dodd was a great help. I appreciate the clear communication of my vehicle's status. I definitely will be using this location for any servicing issues that I couldn't do myself.

The service was prompt, professional and the duration of the service was under the stated time. I was extremely satisfied and I would highly recommend AutoNation Ford of Union City.

I’m extremely happy with service provided last Friday, I was in and out in less than an hour. The service staff Charlie and James were exceptional in their customer service!!! Thumbs up!!!!

Give the correct information on prices

AutoNation is one of the largest dealerships in the country, with multiple locations. Yet they scammed the government out of millions of dollars during the COVID-19 Pandemic. I hope no one ever buys a vehicle from this company!

Customer-oriented service

They fixed my air conditioner in a timely manner and did not make me wait a long time getting me a rental having just working a 24 hour shift and no sleep they worked to get me on my way home in a timely manner

Jeff the service manager worked over and above to get my car repaired along with a great personality .

My experience with Auto Nation Union City could not have been better. My sales associate was Pam and she made me feel right at home. Her professionalism and knowledge provide a smooth transition from my old vehicle to the new vehicle.

I just came in for an oil change. I was told it would be a two and a half hour wait but they got it done in two.

My experience with Auto Nation Union City could not have been better. My sales associate was Pam and she made me feel right at home. Her professionalism and knowledge provide a smooth transition from my old vehicle to the new vehicle.

Joe the service person who was assisting me did a great job helping me truly great if you go there try to get him great service.

I had a fast and excellent buying process! The staff was very nice!

From the person I met in the service area to take care of my car to the end were pleasant to talk with and answered all my questions.

Always get great service. James takes care of me every trip.

Joe Dodd was fantastic! Clear information and got my repair done quickly.

Great customer service e by James Briggs. He is very knowledgeable.

I bought my SUV in September 2019. In October I took the SUV back to the AutoNation and reported that my roof rack was loose and I was missing a cover from the hinge of the seat in the back. I was back there in December and they finally looked at my truck and said they would order the pieces. Ok fast forward I have spoke to a manager because I never got a follow up call or anything this was in January 2020. I have been calling and leaving several messages and NO ONE has called me back. Today March 10 I called and spoke with the other manager and he said he needed to check and he would call me back In 15 to 20 minutes this was at 4:42pm it is now 10:47pm and I’m still waiting. There Service Department SUCKS! Managers and all!!! I am calling my lawyer.

Came for recall repair. They got me a rental car and completed repair very quickly. Great experience overall.

Easy process. Took about 4hrs start to finish. Salesman Blake was AWESOME. Professional and pleasant. Was able to test drive vehicle I was interested in. Aware that it's a used car. I had to get a repair a few days after purchasing. Extended warranty was offered(added in the price) and that repair was not covered. Not happy about that. The car drives great.

Great customer service by James Briggs, Auto Nation at union City,GA. Made an appt online at first and went in and they were too busy to see me the first time. My second visit went a lot smoother. The on line process needs to be fixed where you are guarunteed to be seen. Just some constructive criticism.

Jeff is Amazing and has a great magic show for the kids!! Thanks again!

Would never take my car anyplace else. Great customer service and very helpful employees.

The service department did a very good i will be back

Service guys always polite and courteous Time performance great

Probably the best diesel tech in the south. Was able to diagnose a problem in minutes that others could not at all!

What would you say? I arrived for an oil change and tire rotation at 9:00am and left at 2:00pm. Change windshield WIper blades and change the battery in the key pad. THAT'S ALL

Purchased my pickup truck from dealer in 2013. This dealership is only one used to service our vehicles. We have dealt with Mr. Hicks and Mr. Eaton for a good number of years. Always going out of their way to help us

Excellent service I was in and out and was offered a curtesy ride home

Mr. Eddie was spectacular and made sure I was taken care of!

I just want to thank and commend Service Advisor Joe Dodd for his professionalism and excellent customer service. Joe took great care of my Focus RS on a recent service visit and strove to ensure my car was serviced properly and I was happy with the work done. I want to commend Joe and AutoNation Ford in Union City for the consistently good service they provide. Thanks!

Service was performed on time and everyone was professional .

Got a quote online to buy my Jeep! Great price fast deal in and out! Couldn't be happier!

Everyone that worked with me was awesome. Thank you so much. I love my F150.

I used Cynthia Lutalo, With AutoNation. I have purchased Vehicles from her for my employer. I turn to her to help with my purchase, she had to work to fine a truck that I wanted and to do it before the end of the year( for tax ). She did a great job like all ways. I would recommend her to anyone

My experience was excellent from Mr Arnold my seller knew his job and was very helpful

Excellent: Courteous, Timely, Clean, Reasonable Charges

Biggest crooks ever! This location preys on young, inexperienced eager buyers by manipulating them into signing paperwork by telling them it’s the only way they can bring down a car that they do not have on the lot. Then once it arrives and it’s not what they thought, too bad they are stuck with it because of their shady business practices. Worst dealership on the Southside of Atlanta.....best thing it could do in 2020 is go out of business.

Great customer service and repairs. Joe is great advisor and I would recommend him to everyone.

They offer to give me a ride home instead of waiting there because I was having a lot done to my car

Excellent customer service confirmation of both arrival and return was provided by our service agent. He was very pleasant

Mr James at the service department and David Toor got me covered when my car was heating up. James fixed my car at a lower price than the first estimated price. Very reliable sources and cool people

Friendly on time repair and delivery. Very professional and quality driven. Very pleased with experience .

Service was quick and thorough. I would recommend this dealership to other folks looking for service or purchase.

My service was 5 stars and Donte always takes great care of me. Since I've been going there, it's always been a breeze, no hassles & no long waiting periods. I love the constant updates Donte provides whenever I'm waiting in the waiting area. Great service, great job, great customer satisfaction! I recommend you take your vehicle here anytime it needs servicing!

i am not happy at the present time because some of the things i was told was done was not. i have tried to reach the sales person today with no responce yet. i am regreting trading, i am hoping things will change soon.

Very pleased with the service and the associate. They were very thorough and efficient. Every thing was explained to me so I knew exactly what to expect.

My service guy Joe was excellent and helped me as well the next day when I had to come back there after I had a oil change and all of a sudden my truck is not working right! Of course, they will always find something else to blame it on besides the mechanic who did the work. And then they think I would let them even touch my truck again‼️😳. Wrong Answer. I have been going to this Ford location for over 30 years and I can tell you if Gene Evans still owned it I would never have this problem‼️ My daddy has worked for Ford for over 30 years and my mother worked at this location for years when Gene Evans owned it. So, I am having my truck towed to my personal mechanic who does all maintenance and work on my truck for him to check it out and see what’s really going on! I am still a Ford girl but I will never bring my truck back to this dealership. If you can’t even do an oil change without messing up my truck you sure won’t ever touch it again!!! Again, thank you Joe for all your help and for your great service and keeping me in the loop!!! Carley Boynton

Mr. Briggs is a great customer service rep. Always courteous and will ensure his customers are completely satisfied. James Briggs gets 6 stars in my book. !!!!!!

Customer service sucks! Reps are liars and unattentive will tell you anything to make you feel like the job is getting done. Try to upsell you and find other problem with your vehicle. They do not have the works package and so what was once $30 is now $75. No good just stay away!

Great experience with service appointment scheduler and Gary, our service representative.

We had the best experience we have ever had in a car transaction. No pressure at all!

James was my Service Advisor and he was great. He took the time to go over my car issues and showed me my cars history on his screen because I was in question about my tires. In addition, because I didn’t have an appointment and they were busy, he said it would probably take approximately 2 1/2 hours. He got me out of there in under 2 hours and I was glad.

Service Advisor James Briggs was very understanding and helpfull from the beginning to the end. Thank you

Great experience!!! Jeff was very friendly and a nice person to talk to, he was able to answer any questions I had and provided me with the information I needed for my van.

Great experience! Went in to have the 12 volt battery in my Ford C Max replaced and the service dept. especially James, went out of the way for my satisfaction. Requested the lifetime warranty battery as a upgrade, when the requested battery wasn?t available, they provided an OEM battery with a lifetime warranty instead and installed at $170 (a $80 savings).

The initial impression and experience with purchasing the car was great a 5out 5. However, I decided to have my seats recovered though the dealership. The cost was an estimated 1700.00 plus 101 miles was driven on my car to have the work done. Didn't quite understand why they had to drive the customer BRAND new vehicle. Following I spoke with a manger with not much satisfaction on my behalf. Unfortunately,the seat belt strap broke on the driver side reluctantly I had to drop my vehicle off again, however my impression and how the staff informed me I believe the repair will be done at the dealership. Well no, another 102 miles was driven on my brand new car. Spoke with a manger immediately before leaving the car lot and really didn't get a satisfactory response. Highly disappointed that the dealership believes it's okay to drive these many miles on a customer vehicle.

drove 7 hours to pickup a 2014 srt8 challenger, could not have been more impressed and satisfied with the service and professionalism from the first call to the last handshake these guys presented, Andrew Eddie is definitely a great salesman and I would strongly recommend him and furthermore the staff and team of autonation to anyone seeking a vehicle!

My experience was pleasant and the customer service was great!

Very good experience purchase process went very smoothly and orientation on car as well

Walked in, was assisted immediately, provided information on regards on what needed to be done. They gave me a waiting time, it was earlier than expected. Went about my business. Very friendly establishment as well!!!

Makes commitment but does not follow through unless the customer complains.

My visit with auto nation was excellent. The auto team checked my car out in a timely manner and the service was excellent.

I would like to thank Joe for being very helpful. He assisted with checking to see if my repairs would be covered under warranty and getting a rental car. The experience was very smooth.

Perry was outstanding! He helped me every step of the way through the process, start to finish and was very patient and committed to helping me with my big decision. The management was also very helpful, courteous and supportive. Best car buying experience I?ve had, and I highly recommend.

James was awesome and very accommodating. Thank you so much!

The service was great and I highly recommend it to others Ford and Lincoln owners

very professional. Give good and helpful information on the many questions you have. Able to fix your problem

Technician did not put oil fill cap back on manifold. Had smell of oil all the way home, then cleanup and purchase of new cap. Must be an Autonation thing, lack of quality control that is.

Lavail was awesome no preasure and found exactly, exactly, what we were looking for

Great experience! My Mustang experienced engine trouble on I-85 as I was leaving Atlanta, 100 miles from home. It was 6:50pm on a Thursday evening. I called AutoNation Ford Union City and they said bring it in even though their shop was closing in 10 minutes. They diagnosed the problem, had the part, and stayed late to fix it. I was back on the road in less than an hour. Much appreciation to the service manager Mike Eaton and his team. Nice and friendly folks!

Great experience! My Mustang experienced engine trouble on I-85 as I was leaving Atlanta, 100 miles from home. It was 6:50pm on a Thursday evening. I called AutoNation Ford Union City and they said bring it in even though their shop was closing in 10 minutes. They diagnosed the problem, had the part, and stayed late to fix it. I was back on the road in less than an hour. Much appreciation to the service manager Mike Eaton and his team. Nice and friendly folks!

First of all clear out to check in bay, six employees hanging out. Pulled in with my truck that I bought there, waited ten minutes for someone to greet me which never happened finally went up to one off the advisors, which he told me Dante was my advisor WTF. Can’t anyone check me in for a oil change as approached Dante he picked up the phone so I waited another ten minutes for him to get off the phone while the other six guys did nothing. Finally checked my truck in for an oil change he told me it would be an hour and a half. I scheduled a twelve o’clock appointment two weeks ago, went to subway came. BAck an hour later and low and behold my truck was in the same spot it was when I left for lunch. At this time I got my keys and left not getting an oil change at this time. I will never ever go to this sorry service department again. I’ve been in the market for a new F350 Platinum, in which I’m heading to Pioneer Ford in Bremen to purchase. Thanks

There is no review to write, 1.5 hours waiting for an oil change. Never even put my truck in to start oil change. Got my keys and left never to return again. Going to Pioneer Ford to purchase a new F350.

Autonation in Union City took care of my brake issue, Mike Easton the manager over the service department kept me updated on the repairs. Mike explained what was wrong and what needed to be done. I feel safe and secure when I take my car in for any type of work, and now my daughter also takes her car to Autonation for repairs Team Easton.

The service technician provided exceptional services and his personality was rewarding when having to negotiate the cost of my repairs.

I love the Auto Nation Service Center because they always do a great job on my Car. I?m never waiting for a long time in the waiting room. They have plenty of fresh coffee and snacks in the vending machine to purchase. The Service Advisor James Briggs is one of the best advisors I?ve ever met. He recommends what present work I should have done and future work as well. He?s kind and always communicates the timeframe when my Car will be done being serviced.

OVERALL VERY GOOD. WOULD SAY THAT I HAD TO EXPLAIN WHY I WAS THERE TO THREE DIFFERENT PEOPLE. I NOW THE DRIVE UP SERVICE SEEMS TO WORK . BUT I THINK HAVING A WALK UP SERVICE DESK WOULD WORK BETTER AS TO CUT DOWN ON NOISE AND THAT WAY THE ADVISOR CAN LISTEN MORE CAREFULLY TO THE CUSTOMERS CONCERNS.

Great service in a timely way. Everyone is always friendly and helpful. I trust them with my vehicle.

My salesperson Cynthia was great would purchase a car from her again

I received 5 star service from your dealership. Donte C. was my sales representative, and was outstanding and extremely professional. I am very pleased with the service. Thank you for being interested in my experience with Ford.

My service agent Joe was awesome. I was updated on everything that was going on with my truck.

My husband owns a 2013 Ford Focus Electric with an extended warranty, bought at the time he purchased this from Auto Nation Ford in Union City. It has been at Auto Nation Ford on Cobb Pkwy since Oct. 4 for repairs (28 DAYS AS OF TODAY!!) because the car had no power & was towed to their shop. Mr. Kiker, service advisor assigned to this repair, has given us MISINFORMATION and POOR SERVICE since the car’s arrival. We were given a rental car and told it would be covered once the car was diagnosed and during the repair. However, we have since been told that FORD WOULD NOT COVER THE RENTAL CAR, EVEN FOR THE 10 DAYS AS WAS GRANTED WITHIN THE EXTENDED WARRANTY!! WE NOW OWE $$$$ FOR 28 DAYS OF CAR RENTAL and still have NO IDEA of when we can expect the car to be repaired, as our phone calls and requests for information go unanswered!!!! The mechanics have tried multiple repairs to no avail and on Wed., Oct. 23rd determined that the battery must be replaced, however they said that FORD MOTOR must approve the replacement. As of today, we still have no idea WHEN or IF this will be done!! Ford Motors also has been ineffective in moving this repair to completion. WE HAVE NO CAR AND MUST PAY FOR A CAR RENTAL WITHOUT ANY IDEA OF WHEN THE CAR WILL BE RETURNED IN WORKING CONDITION!!!! Additionally, we were given incorrect information multiple times throughout October concerning what was/was not covered on our extended warranty (this dealership could not even FIND our warranty through the Auto Nation company records!! – My husband researched their website, found the warranty, and proved we had this coverage!!) This is tedious, expensive, and frustrating!! BUYER BEWARE OF FORD & AUTO NATION AND THEIR EXTENDED WARRANTIES, AS IT IS NOT HONORED!!!

Got an oil change and tires rotated on my 2013 truck. In and out in hour half. Only reason i didnt give 5 star on repair was when i got home the next day I had an oil stain on the driveway which leads me to believe they didnt clean the oil runoff from the filter change. This happened before at another dealership also.

I bought a car from AutoNation this weekend and had the best experience! Jade was very helpful and made sure he understood our needs, wants, and budget before he even showed us cars. We walked out with my dream car AND it was under my budget! I did not feel pressured at all and they were okay with letting us walk away to think about. We had several other dealerships we wanted to visit before purchasing but opted to not visit any of them and returned that night to buy the car! We never felt pressured or any of those negative things that sometimes come with buying a car. I highly recommend this place and will use it for all of my car needs!

Staff Devinte was very helpful! He took his time to explain everything! The wait wasn?t long at all!!

This has been the absolute worst experience I’ve ever had with any dealership or repair shop anywhere. I have personally bought 7 NEW vehicle from this dealership because of ONE sales guy I trust. But the service department is an absolute joke. They have had my service van for 3 months total and still have not fixed it. Every time I call they leave me on hold until it times out and then won’t answer after. This is all WARRANTY work so they are in no hurry while we are footing the bill for a rental vehicle. What will it take to get a response? My service writer gives me the run around when I show to get answers and then never calls me back. I’ve left several messages with the supervisor without a single call back. 3 months Ford? For a transmission issue and an issue caused by your tech not putting my vehicle back correctly. What will it take?

My 1st time and my visit was very pleasant. I didnt feel pressured to get additional services. He took his time when I didnt understand something. The waiting area was clean and spacious.

Excellent care and customer service! I brought my vehicle in for the first time to this location and was thoroughly impressed with professionalism of the technician that I met with and how efficiently service was. I was looking for a new home for vehicle maintenance and I’m sure that I found it here.

Jade Battiest was wonderful. Finance had to call back for corrected paperwork but owned their mistakes. Anyone may stumble, but the whole team was focused on my satisfaction.

The BEST EXPERIENCE I’ve had at at dealership GARY kept me informed and made sure everything was fixed

Jeff did an outstanding job, quick and professional

Donte wad VERY friendly and professional

Very helpful staff. My car was seen to immediately, and repairs were completed in a timely manner.

Troy did a great job getting my truck services check all parts that needed replacing didn’t take long to get every thing done thanks for a great day knowing my truck was service fast and correct

If you have service needs please see Donte! He is absolutely AMAZING! He genuinely cares about his clients!

Excellent service from James Jhhdjndnndnkdodkenxbeb

Great Experience. David Miller our salesman was great

I found thre truck i was looking for at your dealership. I worked with cynthia and lenny. It was a good experience and i recommend them for working with.

Quick and easy waiting room needs a little updating

I had a great salesman (perry he went above and beyond to make sure I got what I wanted and I test drove my eco sport and perry explained everything to me about the vehicle I was very impressed the way he showed me how everything worked on the vehicle I have bought several different vehicles over the years and perry was the best salesman out of all the car lots I have ever been to he is #1 in customer service

I want to thank and compliment Service Advisor Donte Collins for providing a great service experience. Donte has a great attitude and knows how to treat customers really well. Despite it being a busy Saturday, Donte managed to get my car serviced (oil change) in about an hour .Thank you, Donte and AutoNation Ford for taking good care of me and my Focus RS.

Troy was great to deal with. Towed in with two blown tires (pothole) and 500 miles to go to get home. Troy was able to get the tires and install that day and get me back on the road. Thanks again to the autonation team.

I have been using this dealership for years, don't plan to change!

I came in with a car that was giving me problems. My salesman, Levial, helped me get a great deal on my trade in and find my dream car! I couldnt believe it. I could afford my dream car. I am so excited. Thank you Autonation! <3

I loved the personal customer service. They are very welcoming and work within your budget.

Had a wonderful experience purchasing a new Ford Escape from my amazing sales man, Levial Arnold! He was extremely knowledgeable and efficient in the buying process. He was able to value my trade, get me approved and have the exact car I wanted delivered to the store before I ever arrived. Best car buying experience ever! Highly recommended.