Your folks in service are always helpful and courteous in person and on the phone. My only recommendation is to work on dropped calls or calls left on hold. I was dropped after being on hold for 5 minutes. When I called back, was picked up and hung up on again. 3rd try was a charm!

The manager Micheal is the best. I took my car in for a safety recall, but it took longer than expected. Micheal sent a courtesy driver to pick me up and gave me a rental to get around for the day!!!! Which was a great help. My car runs like new 😊

The professionalism as this dealership is horrible. I sent my wife up there to get a battery for my vehicle and the customer advisor is to busy trying to get her phone number even after she told him she was married. I did not send my wife up there to be harassed by the employees.

I use service advisor Sheri Wigelsworth who does an awesome job. Always ask for her.

They took great care of my pick-up

Service was completed quickly and on time.

Great customer service. The service writer James Briggs made sure to take great care of us and the technicians did a wonderful job. Will continue to recommend this service department.

Amazing sales staff, great building

Clean

It was It was supposed to be a 2-hour thing for them to service the car it was four and a half

JERRY SINGER is our go to sales manager at this Ford dealership. We’ve bought a number of cars from him over the years, including way before the dealership became an Autonation location. He asks about our lifestyle, driving tendencies, and recommends a car. Last week it was an immaculate used Cmax for my mother, and demo model Expedition for me. He’s kind, open, sincere and dedicated to providing excellent service. Highly recommended.

Great knowledge of Ford products. Paul McCaughey was my sales guy and he is phenomenal.

Spent 1800 to have an issue NOT fixed but made WORSE. Im now am forced to drive back to Texas with a car that has a death wobble exacerbated by their mechanics.

Mr. Joe Dunn took good care of my vehicle. I would highly recommend that Autonation Ford

Mr. Dunn took good care of my vehicle. Very honest about service expectation time. Very knowledgable on service prices.

Worst experience ever here service Department issue horrible. Long story short i took my car for issues 3 times under warranty they lied and lied and sent me bk home with a car in worst condition from the original issue.Until the warranty expired and my transmission goes out they know all of a sudden what the issues is. These people had my car 4 months for a transmission issue didn't even provide me a rental until the last month and i get my car back they didn't even bother to clean it as a courtesy and replaced my floor mat with another random one that doesn't fit.i just got my car back on 1/30/19 and still have issues these people are a joke worse business ever.

I was glad they gave me a nice rental while I was getting my recall repaired. However they gave me a ridiculous quote to fix my front and back brake pads! Like triple the price it should be. Took my car back as soon as I could and now I’m getting my brakes fixed somewhere else for the right price. Scam smh

My 2014 Ford Focus was recalled by Ford Corporation and I made an appointment, carried my car for the recall and the mechanical corrections to be made. I made an appointment in and the repairs, I assume were made. I waited for the repairs or adjustments to be made, but driving the car and there seems to be a difference in the way the car is running especially when it running or the engine on on. It runs differently now.

When we decided to replace the engine and transmission in our 2004 F150 rather than buy a new vehicle, we checked around many different Ford service centers and this one has the best reputation hands down. Bill and Mike knew that this truck being down really put our family in a bind and the work was done so quick that we thought they did us a favor and "squeezed us in" to get us back on the road. Then we found out that is just how quick and professional this place is. The techs are knowledgeable and like their jobs so things move fast and efficient. Now the truck we love runs like new again and we have Bill, Mike and the rest of the team to thank for it. We have definitely found our new service center for all of our needs. Thanks Autonation!

The total time for the repair took longer than I would have liked and than I anticipated, however, some of the delay had to do with factors outside the dealership's control, e.g., closure of manufacturer over holidays. I dealt with Jeff Hicks as a service advisor and he was great. Kept me informed along the process, apologized for the delay and explained the cause. I highly recommend Jeff as an advisor.

Great Service at AutoNation!!

Great Customer Service

I had two bad experience with them last year. First time was for a Lincoln recall and it took 23 days to get the car back in August. Second time in December, we drove in for Engin light on and car cut off while idling. Three days later I received a call from service advisor telling me I have torque problem could lead to transmission issue. Sound like I go to surgery for knee and doctor removed kidney. I explained to Christopher Harder service advisor what was issue. He assured me it will be taken care of. 17 days later on car service status did not change. When I could not get job done, I ask them to release the car so I can take the car to different place. They pull up the car in front with dashboard signs on along with Engin sign. The car can not be driven now and service advisor and Service manager said they did not do anything to the car. My car was definitely sabotaged because I did not want them to work on it anymore. Will not recommend my worse enemy to go there for service.

Went in for an oil change on my truck but I didn’t make an appointment cause I called earlier that day & they told me just come in cause they were moving pretty fast. Got to the service lane and it didn’t take long once I got my information in the system. Comfortable waiting room & refreshments. In and out and updated every step in between. Will definitely be back for a repeat of the awesome service. Thanks guys keep up the good work.

James is good service writer and showed me vehicle recommendations.

My 2014 Ford Focus was brought in because it was recalled. I made an appointment and brought the car in at 8:00 a.m. The problem I had was after the checkup or repairs. I discovered that my clock, lights, radio and other related devises had been changed or and were not put back to their original positions. These were settings that always remained on since I had the car (2014). When I discovered that these necessities had been turned off or changed, I called the service department and they instructed me to come back to Union City. I am a Senior Citizen and I live in East Point, GA. This meant that I had to drive back there to get these devises back on or adjustments made. If the mechanics turned these devises off and changed the settings. They should have be turned back on and adjusted when they completed the service on the vehicle. I went to Good Year and personnel there readjusted my clock and got it back on. Then I discovered I had no lights for night driving,the lights would not stay on. The shop personnel had turned the adjustments OFF for my lights that stayed on day and night. My neighbor came over and turned those back to where they were originally. When the mechanics work on cars and complete the work assignment, they should readjust and put all changes made to their original place (back to where they were when the vehicle was brought in for service). Management there was of little concern or help. All they could say is "bring the car in". NO, I was not driving back to Union City after a five or six hour wait for something that the mechanics did not put back to the original place, which is negligent. I am a senior citizen and this was a very bad experience for me. Those changes made by the mechanic or whom ever did the repairs or whatever, they should have readjusted devices in my vehicle to the original position for which they were after they serviced the car. I had no lights for night driving and my clock and radio were out and did not function. Is this how you treat all of your customers? I have owned three or four new Fords in my life time and have always received great service, but this one trip was a very bad experience for me. You service a clients vehicle, change the devises or turn them off when servicing it and upon completion and not put the devises back to the original positions for which they were when the customer brought in car in for service. The service received was the result of a recall on the 2014 Focus purchased in 2014. Artvetta Y. Jones

As always I received first class service

Isadore “Izzy” Dixon was awesome from start to finish. Responded to emails and returned calls immediately. I felt very comfortable about making my purchase. He was very professional at all times, polite and courteous. That meant a lot to me. Leonard Guarneri was also very professional answered my questions and was very helpful in getting the car/color. Ted was very professional in making sure I understood my contract, he explained everything in great detail. Thank you to everyone it was an awesome experience, know waiting everything was simple and fast. Not what I remember from back in the day car buying ☺️☺️!!

The service dept was great I would give them a 5 star but when I got in my truck to leave the back seat area was a mess, my mats and a few other things I had back there were all in a pile and nothing was put back and I specifically cleaned and straightened everything before I dropped it off.

BEWARE Liars on 3rd party warranty. They will present as if they are offering you a Ford warranty but it is a 3rd party warranty. Very dishonest and disgusting. I'm sending letters to corporate and my lawyers.

Bill Miller and his team are the best!

I dropped my vehicle off for 3 manufacturers recalls. I made an appointment to leave it on Monday with the promise that it would be ready in a day, no longer than a day and a half. I asked them if they provided loaners or paid for rentals and they said no. Really? I spoke with the service manager and he confirmed that they didn’t, but provided me with the Ford Customer Service 1800 number. I called Tuesday afternoon and had a hard time reaching anyone, which had never happened before. I was told the truck still wasn’t ready, I explained that I’m paying out of pocket for the rental and that this is unacceptable. They agreed to pay for the rental any days over 2. Still unacceptable. I went there the next morning to retrieve some items from my truck only to realized that they had not started working on it, stating that they ordered some parts that hadn’t come in yet. Again, they had 3 jobs to complete on my truck, I doubt all jobs needed parts. Needless to say I lost it. I’m paying $44/day for a rental and they hadn’t touched the truck, with another explanation that they had been backlogged. I honestly didn’t care what the reason was, I was furious. At that point they agreed to pay for 2 if the 3 days rental. Still unacceptable. Well, before I left they informed me that my truck was now in the shop and should be ready by the close of business. They called at 5:04 p.m. stating that it was ready for pickup. Imagine that, now that they are paying for the rental. They did pay all of the rental and I was pleased with the work the performed on my truck.

Excellent service Sherry what

Sheri was very helpful and keep me informed about my truck. I would recommend her to any of my friends or family. And will tell people about her help

Nice experience in buying a new vehicle, was not a long wait time, I advise anyone who is in the market for a new Ford vehicle, stop in and talk to Mr. Perry Hughes, think you autonation.

I received good fast and courteous service. Thanks

Today we went and met with Issi Dixon He is totally awesome!! We just stopped by this dealership just looking and found the vehicle we had been looking for but didn’t even know. We didn’t know the vehicle even came with so many accessories or that we would get to meet the previous owner. We will definitely return to bring more business to Issi he is the kind of salesperson everyone wants to deal with This dealership is the place to go for a fair and honest sale which is hard to find now a days and to know that a dealership promotes from inside Issi came up from service to being a sales person and he is doing a terrific job

Great service at parts department and prices

AN Ford Union City Ga is the best FORD dealership in Ga. They always try to the right thing for the customers. Love this store.

The service team is excellent..knowledgeable and friendly.

I've bought a car here and now service my mustang here. Chris the service manager is the only one I look for and he has always been great. He left for a second and came back and I was thrilled. Thank you for your great service and taking care of my car now for 6 years.

Iv had my car since 2014, I have never taken it any where else. This time while i stood there no one acknowledge me I had to walk up to one of the worker and say excuse me, then they did the oil change didnt put the return ticker in the car. I asked them to check one of the lights was out they didnt. This crew that was thete today I wasnt happy with Oh and at the end they couldn't find my car.

super super customer service... gave me what I wanted and handled with care! I will refer everyone here! Thank you!

Jerry Singer was excellent. He listened to my needs and had the car I wanted on the lot to test drive. He was knowledgeable about the vehicles and was very patient. Bought the car the same day, and got a great deal! He gave me excellent customer service.

I recommend autonation highly. Very experienced staff. Friendly customer service. Worked hard to get me a great deal. Love my new escape

As Always i was completely pleased with the service I received from AutoNation Ford, especially Service Manager Mike Eaton, he was great in his assistance coordinating the parts arrival and scheduling the installation of them in a timely manner.

Brought in my car for a new key and immediately received extra care from Clayton when he covered my open sun roof with shrink wrap as I was still getting my title and liscense information logged. Jeff Hicks made everything so easy and fast as well.

My husband and I had an extremely pleasant experience purchasing a new F250. Chris Barnes was knowledgeable and friendly and answered all our questions.

Excellent experience buying a new vehicle. Friendly and professional service.

Fast easy painless. Great customer service

Great service from entire service department. Will recommend to anyone.

Sherri Wigelsworth was the service manager who helped me when I dropped in without an appointment. I needed to get immediate service because my battery was near death. Sheri wrote up my car within 2 minutes of my arrival, and 2 1/2 hours later I was driving out with a new battery…all under the 36-month warranty. Both my buying experience from David Miller and my service experience from Sheri Wigelsworth were excellent. I highly recommend AutoNation Ford in Union City.

Best deal around

Great dealership! Purchase was a breeze! Everyone was friendly and they have a great selection.

Perry H treated us like family, was honest, problem-solved with us to field variables, and we left with what our family needed. Bill Miller met us, chatted a bit, and made sure we felt comfortable. Thanks much! Follow-up... After 2 phone calls, an appointment was made for this morning for "we owe" (minor things). 2 more calls to make-sure replacement rear tires would be taken care of, as my truck was sold to me with tread barely at 5/32", I was assured all would be done today and tires were in stock. Am omw home. Buyer beware/be aware. Time on a 7a.m. Saturday morning wasted. Hoping they will reimburse same tires at my local Discount Tire store, but doubtful. :/ More time an annoyance predicted. Stood by their word. All taken care of.

Excellent service in a timely manner. Everyone is friendly and Sheri, my service writer, kept me posted on my car's progress. Above and beyond!

Jeff Hicks went out of his way to make my visit easier and the repairs were done in good time.

From purchase to service has been nothing short of great. Everyone has been professional and friendly.

Donte Collins was the best person i could’ve picked to help me.

Completely dishonest service here... I took my car in because the check engine light was on. After diagnostics, the service agent said a catalytic converter replacement would be $1726. After doing some research online, I found the average replacement of this type is closer to $600. When I picked up the car, I asked for a breakdown of the diagnostics and costs. The breakdown they provided was only $1380 dollars, and the agent said that said that the rest was taxes. I am still trying to figure out where they came up with 25-30% tax rate. Needless to say, we paid for the diagnostic and got out of that place. Please go to some place that cares for you as a customer, not a place that is going to try to price gouge you.

I have been a customer at this location since 2015 and for the majority of this time frame have had the pleasure of Service Advisor (Christopher Harder) taking care of all my late husband's and my concerns with our 2011 and 2013 Ford Fiesta's. I dearly missed Chris when he transferred out somewhere for a bit, but was so extremely glad when he was brought back. I cannot explain the joy that ran through me when I saw him back again at this location and not only did he recognize me, but as always, was able to remember and pronounce my last name (Rajasekara); which is difficult, as effortlessly as possible. The customer service I receive at this place, especially when Chris is around is outstanding to say the least. Whenever I have an issue, all I do is call Ford and ask for Chris. If he is not available to answer the call, I just leave him a voicemail and he is so very prompt to return the call. He would always advise the best course of action to take and deliver the best services. AutoNation Ford Lincoln Union City should be honored to have such a great employee on their team as I am certain he attends to all of his customers with the same dedication and commitment. Kudos to you Chris! The next time you do a disappearing act - I would like to know where you are so I can come to your location. God Bless you in your career and life! I must add that there are several other employees in the Service Department at this location as well who make me feel like I am at home and are so very helpful and courteous. I do appreciate them all for their tireless work and dedication to customers! I would definitely recommend this place for service needs.

Cynthia Lutalo did a great job for us. Would definitely use her and this dealership again.

So glad Jeff is back. He is wonderful in caring for customers!

Purchased a used car from AutoNation, Union City, Ga. They tout that they do a "rigorous inspection" on their vehicles before offering them for sale. If that's the case, then why was one tire found to be installed wrong (directional tire and the "inside" marking was facing out). Two tires were way overinflated to 54 psi, one tire was underinflated at 24 psi and only one was pretty close, at 34 psi. When I checked the oil at home, I found the car over a quart low on oil. Had to make a Wal-Mart run to pick up a couple quarts of Mobil 1. I'm not sure what they deem "rigorous", but if they don't even check tire pressures and fluid levels, well...…….

I know this dealership is busy but no reason for employees to stand at each other’s desk, talking and ignoring the 5 customers you have in line. That was until James came back from lunch and took care of everyone. I do rate Mr. Briggs 5 stars.

Eduardo in parts is on his game!! Very friendly, kept me.informed on a special order part . He exceeded expectations. I would recommend him for any parts you may need. Thank you sir!!

Love it

Usually I'm not one to complain but this one kinda bothered me. I explained when my car was put in the shop that the issue had to be my alternator or something else as before my battery fully died I was still able to turn the lights on, listen to the radio, etc etc it just wouldn't turn over fully. When I was told it was the battery that was having issues I was surprised but hopeful that would be it. First it took almost a week for my car to get even looked at. And then after it was looked at it took another week to get fixed. I was hoping after almost 3 weeks without my car everything would be fine. I was wrong. I spent 1500 just to have my car give out on me in the middle of I-75 where I honestly could have been injured if I didnt act quickly as I was in the center land and rapidly losing speed. When I finally get to the side of the road it was the same issue as last time. Radio, lights, everything was turning on except my car. I literally just spent 1500 to have a car work for barely 36 hours and I'm highly upset with the service that was offered to me and I will not be returning to this or any other autonation

Hands down the best dealership I have ever been to! They were so accommodating to my car needs and wants, price, and payments! I have been in the market for a new car and have been to multiple dealerships. I was so disappointed with the impersonal treatment, dishonesty, and some disrespectful assumptions from other dealerships that I was getting. Then a friend highly recommended I try AutoNation in Union City. As she and her entire family get all their vehicles from there and have for years. I was a little hesitant due to location, as I live in the North Atlanta area. But it’s just a 30 min drive. I couldn’t be more pleased with what I drove away with. Bill and David went above and beyond the call of duty to help me come to the right choice with no hidden fees or lies about what my credit score would allow. Being a single woman, it can be tough to trust the information given. They took their time and showed me exactly what my financial situation could afford and why. I love my brand new Ford Focus and will be purchasing all future vehicles from them and so should you!

Dante's customer service was like winning the lottery for me!

Service was great. Paul had me in and out buying a brand new truck in under 40 minutes!!!! That doesn’t happen. They actually listen and apply what they hear. Very good experience as I usually dread going into a car dealer

I am glad the CPO car I wanted was there! Thx to a great Salesperson J Taylor, the experience was friendly, professional and quick once I made up my mind. Thx to T Warburton for the ease of the paperwork! The receptionist was a great addition. Her warm smile turned the frowns upside down!!!

James was very professional and had excellent customer service

Awesome customer service, they want your business and will work for it. James in service is the best, follows through and keeps me informed. No surprises on cost or time to get the job done. Ken Bailey is the best diesel tech in the metro area. We diesel truck owners don't want "just anybody" working on our trucks and don't want to get ripped off. Ken is honest and does excellent work. I am pleased with the service I get here. and recommend them.

awesome ppl

Fast service. Great people.

The service was exceptional. A problem that existed for two years has been resolved. Words cannot express my gratitude. Thank all of you.

Dishonest

I bought a 2013 F-150 from another dealership, 3 days later the check engine light came on. The original dealership sent me to AutoNation to have it looked at. After running the code, they found that the catalytic converter had gone bad. Chris, the service rep, did some checking and found that it was covered by the factory emissions warranty. They scheduled an appointment, I brought the truck in, and they provided me with a courtesy shuttle to my dealership to get a loaner vehicle! They fixed my truck in 24 hrs and I was back on the road. Overall there staff was highly professional, courteous, and knowledgeable! Would highly recommend using this service department for any issues you may have. I will be going back there if needed!

Great service. Worked with advisor James Briggs. Had my airbag recall done, engine oil, filter, transmission fluid, and filter replaced.Truck runs much better. Thanks everyone at AutoNation Ford Union City, great job!

Vehicle came in on Friday to get 1 new tire. After repeated calls I finally get the confirmation that it is complete Wednesday morning. I get dropped off there to pick up my vehicle Wednesday afternoon and wait 20 minutes for my car to come around they tell me it hasn't been done and it will be another 40 minutes to complete what the car was brought here on Friday for... completely unprofessional. Especially to tell me that it was completed when it wasn't and not to mention the time frame to complete putting on 1 new tire... I could go more in depth, but when it was finally fixed the wait time was over 2 hours.

Our salesman was great. He was patient and no pressure was received from him while my fiance and I deliberated on which explorer to purchase.

Perry took his time and helped us find the perfect truck and then helped make it get affordable for us

HAD A PROBLEM WITH FORD TRANS VAN. RECEIVED THE BEST SERVICE EVER RECEIVED FROM A FORD DEALERSHIP. VERY QUIET HAD LITTLE DOWN TIME. THANKS SERRY FOR YOUR GREAT SERVICE.

Fast, quality service. Friendly staff, excellent work.

I have a 2017 Lincoln MKC and was able to do the RedCap service for my vehicle. Chris Harder took great care of me and got my MKC cleaned to showroom standards and exceeded my standards. I love my Lincoln and I love the timely manor in which the RedCap gets my vehicle to the dealership then back to me. Thank you Chris Harder for the amazing service! 10 Stars! Macy the cashier/porter is always polite.

I had my 2016 Focus RS head gasket done and would like to thank James Briggs and the tech who did the repair.

My experience at AutoNation Ford Union City was very NICE and REWARDING. From the Mgr, Ted the finance guy, Charlie the Salesman, and let's not forget Lenny! They ALL toke part in me walking out of there satisfied. Ted toke the time to explain the finance side where I could actually understand. Charlie IS the SALESMAN of the YEAR. Thanks you guys...Thanks.

I received great service! My service person was professional and polite. Great experience

I dropped my Ford F150 off at the service department on Monday OAB 1100 hrs for repair of 2 recalls and to examine the right front brakes to determine if the rotors from 2 earlier repairs had failed again. I was given the impression that I could wait on the repairs or be provided shuttle service to my home. I elected to return to pick up my vehicle and did not require shuttle service. OAB 1700 hrs I tried calling the tech service rep on the line I was given as it was her direct line. After 2 tries, I called the main service # and the operator connected me to my service tech whom I could not contact on her direct line. Her reason, "I was with the boss, you know how that goes." I was advised that my vehicle required parts which had to be ordered and it would be ready the next day. No follow up calls from the tech to advise of the repair process. OAB 1845 hrs, I again tried the direct numbers but again had to go through the service operator and was connected to my service tech. Svc tech: "The parts are in and it should be finished in the morning. I'll give you a call. The front rotors need to be adjusted and I recommend that the back brakes be redone." I opted not to have the back brakes serviced since I had had no indication that they were out of adjustment. OAB 1130 hrs on Wednesday, I again called the tech who commented, "You must have read my mind, I was just about to call you. Your vehicle is in wash. Give me about an hour and you can pick it up." OAB 1300 hrs I arrived @ the service department and was told to proceed to the cashier. The cashier did not have my paperwork and advised the tech of the same. The tech came to the cashier's office and to her surprise and she could not understand why, the paperwork was not there. I finally completed the paperwork and paid for the service OAB 1330 hrs. I was able to see the dealership's service manager and outlined to him my experience with his service tech and that I felt that this was by far the worst service experience I had ever experienced.After the service manager indicated that he would address my concerns with his staff, I assured him that I would afford the dealership another chance to service my vehicle but only with another tech that he assigned.

Great staff and service.

My truck had 2 recalls which were done and I got the oul changed and tires rotated in a timely manner .

I was completely satisfied with my service yesterday. 2 recalls were completed, oil changed and tires rotated in a timely manner . hi

The salesman had great customer service.

Great except I was told it would take 1 hour and it ended up taking 2.

This was the easiest trade i have ever done. I did not want to haggle price and deal with the back and forth. They asked for my offer and accepted it within 24 hrs. Thank you for being up front honest men.

I scheduled a 7:00 a.m. appointment online at AutoNation Ford Union City, for my first oil change on my Ford Mustang. I arrived 15 minutes early and my service adviser, James, was already there waiting. He was very polite and friendly. After the car was ready, he told me to make sure to give the cashier my coupon for The Works oil change that included tire rotation, and more. The waiting room was very clean and nice with a large TV, snacks, and very friendly atmosphere altogether. All the employees I encountered said "Good Morning." I will be returning to this location in the future for my needs.

Brother James was out standing in the service Department

My car was not detailed. I arrived at 8:30am. I left at 11:45am.

Made an appointment for a diagnostic, they are me on time, find a minor problem, fixed it. $69.95. Great value easy in and out. Right by interstate exit

Excellent experience with Cynthia Lutalo, our sales rep. She went above and beyond to make this a great buying experience for us.

Excellent experience with Cynthia Lutalo, our sales rep. She went above and beyond to make this a great buying experience for us.

Fast service. Nice cars.

Really quick service.

James Briggs was outstanding in getting my vehicle processed quickly and communicating well. He also took care of my alternative transportation needs. It was an overall excellent experience.

Our truck broke down on I75 coming through Atlanta. Tara wrecker service came quickly for us and hauled the truck to AutoNation Ford in Union City. The folks at Union City recognized our desperate situation and give our truck the priority required to get us back on the road quickly the same day. With 6 hours left to drive home.. we made it home in time for our sons 12th birthday party. Thanks to Joe Dodd and staff for the top notch service we received from AutoNation Ford on 10-11-18.

Excellent deal on cars and trucks.

Polite, courteous clientele. A good experience.

No one greets you when you come in the service department. My lincoln was serviced and they didn't put the panel under the steering wheel back on and left this sticky stuff everywhere. It was also a lot of dirt in my car when it was brought to them spotless.

Had a great experience at AutoNation. The people are friendly, and are very helpful with questions concerning the type of vehicle you want. They are up to date on all the rebates that will help you in purchasing your vehicle. Thanks very much to Paul and the boys in getting my Explorer ready for me.

I purchased my car on line and the salesperson Cynthia was the best. I asked about several model type and she responded very quickly with "out the door" price. She made the buying experience easy without hassles. I would buy from them again in the future.

I had my vehicle towed there after I broke down on the side of the road. They were so helpful and kind, and the work was done by the next day and everything works perfectly now. The service center was very busy, and I understand why!

My car was annunciating that it could not detect the TPMS sensors. I tried to "train" the system using the procedure in my owners manual but was unsuccessful in doing so. I made an appointment to have the system repaired at the Autonation Ford dealership in Union City, GA. The service department was friendly and courteous with a pleasant waiting area. The mechanic determined that one of the TPMS sensors had failed and after replacing it he was able to "train" the system. It now works fine. Overall the process took approx 2.5 hours. My car has approx 27,000 miles and the repair cost was completely covered by the warantee.

Very disappointed because I wasn't foretold they charge SYNC my phone to my car. In the past, it was a courtesy.

I was very pleased with my experience. My technician, Donte Collins was very knowledgeable and serviced my car quickly and efficiently. My car feels great. Thank you!

Courteous service. Good communication. Definitely recommend AutoNation for service. Whatever you do, don't go to Alan Vigil Ford.

Bought a Lincoln product from AutoNation in Union City. I had to drive an hour to get to this dealership-- however, Jerry Singer was an outstanding sales representative. 5 stars and over the top. He understand I was not driving that distance unless we had things agreed to up-front. No pressure from this dealership. They have a lot to offer and know their Lincoln products. Give Jerry a try-- you won't be disappointed!!

Great people great service best place to do business I have purchase and family 108 vehicles in 25 years

Great service

As always working with the sales team ( Lenny, Dan, Cliff & Mark) at Gene Evans/Auto Nation was great They are always ready to work hard to get me the vehicle I want at a price that is in my budget! I have been buying cars & trucks from Gene Evens for over 15 years and I have always felt like I received a fair deal. In addition to the sales team the service department is first class, However I have never had to have anything done except oil changes, That speaks for the quality of Ford Vehicles!

We have been driving almost 2 hours to come here for years. All because of Jerry singer. He's the best there is. Honest, kind, and will not try to talk you into anything.

It was so easy dealing with Paul Mccaughey. He makes buying experience it should be. I have bought three vehicles from AutoNation and it's been the same every time NO HASSLE. If you want a new Ford give them a try!

Delightful. Treated with respect. Person was knowledgeable about the situation.

Sheri WigelsWorth My Service Advisor she tooked good care of me when I visited Ford she have always took good care of me when I had issued with my car

Update (9/19/2018): I was contacted by a service representative and Jim the Service Director from Auto Nation. After speaking with both of them we were able to come to a resolution and I was credited about $100 for the misunderstanding. I am very please with their prompt response and their willingness to help. ----- 9/172018: Over charging for their service. Pretty upset they charged over $400 for changing an intake... That was only for labor too! Ridiculous...

Great with service and don’t waste time getting the job done

Although I did not purchase my vehicle here, I took it in for an issue covered under my warranty because this location is closest to where I live. What a good first experience! Very friendly and pleasant service staff from beginning to end. I would definitely use them for my routine maintenance.

the service was prompt. the service rep was courteous and knowledgeable.

Good Afternoon I would like to take this time to thank Mr. Jeff Hicks, Service Manager at Auto Nation Ford Lincoln Union City 4355 Jonesboro Rd at 1-85 Union City, GA 30291 for your cooperation from the beginning of this repair process of my Ford F250 Diesel we greatly appreciate you. It was a little longer than anticipated however I was pleased with the outcome and was able to drive my truck back home to Florida. Mr. Leon Powell

Left my vehicle at the dealership for service while I was on vacation. They had my vehicle for a week and a half. Did not get the work done. So, now I’ve lost additional time from work to drop off the vehicle and to pick it up only to find out they will not give me my car until insurance pays. Why wasn’t I informed of this before I left my vehicle? They’ve had it another full day. The work was done before lunch. Here it is 5:40 pm and still no vehicle for the weekend when I have things to do. I asked about getting a loaner. They offered me a 50 % discount at a car rental agency. I do not feel I should have to pay this because of their issues as I have been inconvenienced more than enough. Not to mention the first time the installed new wipers for me and left the covers on them. Thankfully it did not rain too hard because I could not see out of my windshield.

Got a good deal on a preowned 2015 Ford taurus fully loaded with low miles and runs like new, would highly recommend this dealership to everyone. No hassle!

See Jeff Hicks in the service department. He’ll take great care of your service needs.

The vehicle attendant, Sheri was excellent, professional and very friendly.

My first time here & when I pulled up to the SERVICE area no greetings whatsoever. I was standing there waiting to get help or even somebody to say we’ll be right with you instead I had to ask for the advisor name what I was given over the phone when I set my appt. However, when I asked for him (James Briggs) he was on the phone then told another service advisor to help me. I’m like oh wow ok! Chris who did help me told me he was about to leave (James) as I questioned him about I was suppose to see him over the phone since that’s the name they told me. I don’t know how they handle things here but since it’s my 1st time here I was just going by what I was told to see over the phone when I set up my appt. Either way that vibe from James Briggs I wasn’t feeling. As I’m waiting 2+more hours nobody came to touch up basis with me on my vehicle. Seems like I have to get up out the waiting area just to ask questions. Wish I could go in the back where my vehicle is at cuz I’m that type of person.

Poor service

Took my vehicle in in Jan. for brake work. They said I needed a master cylinder, and a new ABS sensor-$1200. worth of repairs. After waiting nearly two months for them to install the recalled air bag, My neighbor and I took it in and informed them that I had to get a jump to get it to start..maybe from sitting too long. My neighbor commented on the ugly look he got from a service tech. I told him it was probably because he was with me. I’m Black, and he’s White. Anyway, I asked for an oil change, and they called to tell me that after their ‘inspection’, I also needed front brakes and rotors to the tune of $547. Two days later, I called to tell them that my battery wouldn’t keep a charge and was told to drop it off on Saturday and that it would be Tuesday(today) before the tech could test it. I’ve called several times today, and James, the tech who asked me to drop it off, didn’t recall having a conversation with me. I just spoke to Sherry, my service tech, who just informed me that it would be tomorrow before they could look at it, and that she’d call and give me an estimate. I said, “Were you going to call me to let me know that?” She replied, “We’ve just been swamped, and I didn’t even realize it was 5:00.” Really lady? You’ve had my car for three days and I had to call you to find out that you won’t be able to look at it for another day?! I guarantee that tomorrow, they will have conjured up some astronomical amount to replace my battery, which is still under warranty. Stay tuned... The service advisors are rude, obviously incompetent since they didn’t detect the low wattage on the battery with their little ‘tests’, and disrespectful. The service director, Jim, isn’t any better. After harassing me to return the rental I’d been driving for over a month, he called and asked when I was returning the rental. He didn’t even bother to check to see that not only had I returned it, but I paid them the $547 for brake work. I wouldn’t recommend them as the price gouge, and I assume that it’s because they don’t sell enough cars to compensate for the huge overhead of service techs.

Brought my new, well new to me, 2017 Fusion to Gene Evans for 10,000 mile service and was pretty pleased. Even though they were busy on a Friday afternoon, I managed to get out with a fairly decent wait. The technician was very helpful. I look forward to using this dealership again for my service needs.

Honest, friendly, fast service. Bought the car here, will buy another here when the time comes. Everyone I've dealt with in the service dept has been great.

Mr Miller, the GM, is awesome. Personally trying to get us into a vehicle

Dealership provided excellent repair and support Thanks Jeff Hicks!!

Took my truck in for a SYNC issue and was told it was fixed. I turned the key on and tried the bluetooth for phone the same problem happening. Spent three hours and money to get nothing in return. Bad business.

I was very impressed with the time that was given me and the way they handle my car.

Great service. James did a great job taking care of my truck.

Poor service and poor management. They kept my car and closed on Saturday and I was having oil change. To top if off they’re closed on Sunday

Maybe my expectations are a little high but if I take a car in with an airbag light on to get an airbag recall completed, I would expect the airbag light to be off when I pick up the car. At the least I would expect a phone call informing me that the airbag light was still on and that additional steps were needed in order to solve the issue! Didn’t happen!

Just awesome.

Outstanding

They went above and beyond the call to find the car I wanted

As a recent owner of a 2016 Ford Mustang, I tend to take my car here for any issues that is covered by the factory (and extended) warranties and so far I have had a great experience with the service department. My latest visit was to fix an issue with my A/C and the service adviser (James Briggs III) was very professional and heedful on my concerns and keep me updated on the progress as he promised. He even went out of his way to make sure that I was given a rental with little to no charge thanks to my Zurich contract and had my car ready on the day he said it would be ready. I am definitely making sure to come here for any warranty covered repairs that my car needs.

Came in for oil change they got me in and out in just over an hour. They took me over the phone as I was getting off the exit. Great job.

It was a pleasure dealing with James. I definitely will recommend him to others.

Great service with minimal wait time.

So easy to work with.

Had a great experience purchasing a new Navigator. The sales manager, GM, and sales staff were very accomdating. Would definitely reccomend anyone looking for a new or pre-owned Ford/ Lincoln.

Went for a recall and when I was driving back home started to see grease on the windows passenger seat and door panels I guess they ran out of rags

The entire staff was very professional and courteous.....they kept me updated on the status every step of the way....I will definitely go back....

I received a notice of an "Important Recall" for my 2013 Ford Explorer. I called and spoke with Tiffany and set up an appointment for Tuesday, July 31, 2018 @ 1230P with James. I arrived on July 31st and had to wait about 7-8 minutes before anyone even acknowledged I had driven in. Finally a different Service Manager approached and said he would "get me started". He proceeded to tell me that I did have two recalls on my vehicle but both were "optional" and I should have known that by the statement on the recall notice that said "Your vehicle may have an active recall." One was for the Sync system but oh dear...that expired today, July 31st, 2018 so I was out of luck on that one...besides the guy that works on those systems is only there Monday and Wednesday between 8A-10A...today was Tuesday. The second recall was def. optional but I could get it done if I liked. Well, I was there let's get it done! I went to the waiting room and at 230P-ish, James-my Service Manager, let me know that they could not do the recall repair today because it took 1/2 day because they had to drop the exhaust system and it was too hot to deal with...really?? I had been there two hours already!! I said okay..I guess I won't get it done then...he told me he would come get me in about 15 minutes. He did come back to let me know they had in fact started on my car and it would be done in about 15 minutes. I said okay...but didn't understand what had happened when he told me they could not work on my car!! He came back in about 40 minutes, said it was repaired, I checked out with the service desk and I finally left and came home. This was not a good experience...I felt stupid for not understanding the procedure, the alternate recall is now out of date and I have no recourse on that, no one greeted me right away as if I didn't have an appointment, they made me wait then they lied and said they couldn't do it that day, then all of a sudden they could do it but all-in-all it took three hours. With a company as large as AutoNation I do not understand why you don't have systems in place so that you have one or two designated people to meet and greet service customers, sign them up and get the work distrubuted accordingly. If the recalls are "optional" why do you even send them out? The recall said to keep the recall letter handy but all it did was confirm I didn't understand the lingo. If I ever get another recall letter I will not only call and get ALL the information but if the service isn't necessary I will not bring it in. A bad experiece and no customer service makes me very skeptical about buying another Ford product. I dearly love my 2013 Ford Explorer but with service like this why would I want to come back!!??

Hello, I am not 100% satisfied with the condition of the car. A week after purchasing I took the vehicle to Autonation Nissan Lithia Springs, Ga. I was advised of resurfacing of rotors, tire balancing, and fuel induction service. I took vehicle back to Autonation Union City, Ga. where they did do the maintenance on rotoe and tire balance. I took the vehicle to an Infiniti dealership where they advised of fuel induction service, oil pan gasket leak, and brake flush. I like the vehicle, but was not expecting any surprises (more $). Not good. The vehicle should have been checked throughly.

sales person (Jerry Singer) has been my go to person for fifteen years

I initially gave Autonation an excellent review cos I thought they were sincere before i got to know that I was being lied to. a lot of ad-dons was sold without my knowledge and when I went back to asked they lied to me and keep telling me different lies every-time i show up to cancel.

Great experience. Sheri was awesome and took care of me right away. They gave me a rental. They said it would take two days to take care of my recalls and sure enough, it took two days. If you live in Coweta county, do yourself a favor and make the short trip to Autonation instead of dealing with the local Ford dealership.

Great experience. Took my car in for a recall. They were really busy but Sheri was awesome. She got me taken care of right away. They gave me a rental for the two days and had my car detailed and ready to go. Such a better experience than I had in the past with the other dealership nearest me.

AN Union City is my go to. It's rare to find a trusting shop that does not screw you over it try to upsell and also is knowledge so I value this location!

They do not greet people when they walk in the door.

Customer service was good. I was one of the first ones when the doors opened in the middle of the week and still took an hour just for my truck to be pulled into shop.

I had a 2013 Ford Taurus brought in for a Catalytic converter replacement. And for some strange reason a few days later I get a call my car is ready for pick up. I also have emergency lights inside my car and one of them was damage and when brought to the service manager attention. I was told they would do something about fixing it but never did get a call back on what they would do to fix it.

53000.00 F350 starter went out after 5000 Miles we use as our working truck. Took 3 days and still have not looked at our truck. We have lost 6000.00 in revenue and they do not care!! Truck is under extended warranty and they told us 2 days! NEVER EVER go there again. The worst place in the world. Will never buy anything else from there!!!!!!

I’ve scheduled appointments here and have had to leave because of the wait. (Scheduling appointments is 100% pointless). The next time I came in to get my oil changed I was told it would take a hour to hour and a half and I’ve been here now for 2 hours and 15 minutes. Mind you I’ve sat and watch 2 waves of people come and leave. Very disappointed will never be back again.

Very nice dealer—-offered best price—-willing to satisfy our goal in buying a new car—-very informative of his product ——follow up after the sale—-felt they were very honest and sincere to their customers Talman

Excellent service!!!

If I could give them less than a star it would be too much. My F-150 was brought in for service on June 23rd and it is July 20th and I still am without my vehicle. The vehicle was brought in for a transmission repair. The service advisor James Briggs is the worst. I have received minimal communication regarding my vehicle and this is unacceptable when your car has been in the shop this long. When you call they indicate the advisor is not available or not in at the moment. When I just show up the advisor is sitting right in front of me. I will never bring my vehicle hear again and would advise anyone else not to as well. They have the worst customer service ever.

My Service Advisor, Joe Dodd, was exceptional! Friendly and efficient - can't ask for more than that. Thank you Joe!!

Excellent Customer Service

Ms Sheri was amazing at multitasking!!! She made my morning oil change feel seemless!!! I normally go to the location in morrow but I will definitely venture to Union city again! Thanks Sheri...your like Folgers the best part of waking up!!!

I have been a Ford car owner for over 10 years. My cars have always been well maintained and I generally get The Works package and that cost around $39.99 after all is said and done I’d pay no more than $50. Now I went in yesterday for this same service and was charged $75 and no one could explain to me why the hike in price. I’m not even sure if I got that service or something else. Would love to speak to a service person to get some clarity. I’ve tried calling to speak with someone over the phone and I just get the run around phone ringing non stop.

My wife experienced sales of addictional services, though declined . But encouraged to replace something else which she did at inflated dealer part prices.

Autonation Ford has been a wonderful dealership to work with. They sold both me and my fiancé two cars within a month! The process was a little difficult with my car since it came from Florida, but that's okay. They did a wonderful job at getting it home safely! Thank you so much to Jerren and Tom, and the rest of the Autonation family, for selling us our new cars! We actually wanted to buy locally, but just goes to show that buying local isn't always the greatest. *coughes* I'm talking about you Coweta County dealerships. I'll be back to buy that Porsche when I'm ready, Autonation!

What I noticed is that all car dealerships are not the same I was in a service area the guy that helped me was very nice very helpful but it took me almost 4 hours to get my tire fixed because they couldn't find my tire. I got that that morning I didn't leave until after 3 that evening

Came here for a service recall for my job and sat in the service line for 45 before I was even acknowledged the service sucks!!!!!!!

I had my thunderbird repaired this month, July and I thank Mr. Joe for his time and service, however I am disappointed in the repair work. I am still experiencing some of the same issues I sent my vehicle in for. I was told once the throttle body was repaired then they could further diagnose my other issues. The car still have a hard crank and I still hear a piercing sound. I must give credit that the throttle issues was settled and the car runs much better except with the issues listed above. I didn't get an update or call on my repairs, we had to call to get updates. Not sure if I would recommend service from this company.

Very good. Chris is so customer driven. I am so happy to see him come back. It's so nice to get good customer service. My last visit before Chris came back was not good at all. My experience with the technician leaves a lot to be desired. I'll leave it at that..

Still love this place, great place to buy a vehicle and excellent service department, Jeff Hicks is awesome! Only negative is having to endure watching "The View" if you are stuck in the waiting room. 😲

Awesome service kind and caring customer service

Great customer service ,kind and recommend them too.

Talk to Jerry Singer to get a great deal

Jerren made my buying experience as painless as possible! He stayed late and had most of paperwork completed when I got there! Patiently explaining everything to me when I asked a million questions! Thank you!! I LOVE MY MUSTANG!!!

Beware they send your information to 6 to 7 banks, can hurt your credit

Joe was awesome and apologized for the wait time; which was a little longer than expected. The Service Tech forgot to reset oil life so I did that when I got home.

Calling them is a Joke! Ive been on the phone the last hour being transferred back and forth and then being disconnected on. I called to get information about my service contract The tire & wheel protection plan and cant get any help. Makes me not even want to go intp the place with phone service this bad

Jeff was pleasant and professional. He took care of my car and advised me as to what future steps I would need to take care of.

Great service and the repair was completed within the time that they told me. Great service writer.

I dealt with Joe Dobb very fast & nice :)

10/5 stars. They've completely won me over! Jeff Hicks went above and beyond for me after having multiple issues with another Ford dealership. My husband and I will be taking our vehicles here from now on!!

The service was quick and satisfying, thanks to Autonation Ford Lincoln union city

Very pleasant & friendly. Service department is great. Do great car washes! Dealership side is alway very courteous and extremely. not in a rush to sell you car. listens to what you want.

Took over 2.5 hours to preform a oil change with no answers on why there was such great delays for a scheduled service.

Not recommended. Unfortunately, this establishment meets the criteria for "taking advantage" of people. Used to be Gene Evans Ford and Autonation is taking advantage of the reputation. Trust me, dont go!! They do not use Ford Parts unless you request them. Perfect example, if your getting your oil changed, your not getting a Ford filter. Its aftermarket. You have an organization that takes advantage of the good in people, both employee and customers, and uses it against them.

My experience was horrible. My truck was there for exactly one month. They told me that they received the part for my truck but it was broken so they had to get another part. Every week they would tell me it would be done on a certain day but it was never ready. When I finally went to pick up my truck. I drove off and got halfway home and noticed that my truck had an alert. It said my key wasn’t detected, so I had to go back and get my key that they forgot to leave in my car. I went so long without having my truck I felt like I didn’t have one. We will not bring our truck back to this dealership.

great dealer , bought my F250 from them and always have it serviced by them

We were on our way to Florida when our truck started messing up. The staff went above and beyond to make sure our vehicle was fixed that day so we could get on the road. The staff was very friendly and efficient!

They try very hard to complete every task.

Levial was amazing! He sold a truck to my dad, husband and now my 2018 Escape to me. Would highly recommend him and AutoNation again!

They always take care of me

Purchase of auto was a breeze, nice people! The car on the other hand had several issues we are in the process of correcting. The seat heaters did not work, the rear defroster did not work and the Catalitic converter smells like breakfast (eggs). All of these issues in my opinion should have been found and corrected in the 125 point check before it was sold. So now its off to the service department, not what i bought it for! I did however return it within the 5 days so if its not right it will stay there!

Sherry was GREAT to work with in the service department. Thank you for everything!!!

Very helpful and customer service oriented.

Services great

Service was very good. Service rep was very knowledgeable

Great service, quick and friendly

I really had a great experience at the service dept. yesterday. Joe was the service writer and he went above and beyond, from thanking me for my service when he saw my veterans license plate, to getting my old ipod to work in the truck. Thanks again, I'll be back.

Worst service that I have ever received. On two occasions I have had to pull off due to no one greeting me while I was sitting in the service bay while technicians were clearly visibly not with another client.

It was my first visit,and was very impress! The agent was very polite and informative. I forgot about the recall and was reminded. Special thank for not having to make two trips! I will be back for all my car services! Thanks again!

Mr. Arnold was the best. Made us welcome, was attentive to our needs, made us feel completely at home! Don't know of anything else he could have done to make the transaction better.

great place to buy a car they treat you like family

My regular service writer left the franchise and I had an awful experience when I went to get my car: The paperwork was not completed and the Service Manager was not courteous. He seemed to imply that perhaps I was getting a service that I did not deserve. Initially, I had brought the car back because I was experiencing the same issues that prompted the service in the beginning. I did not hear from Autonation for more than a week and called to find that my person had left the franchise. No one understood what had transpired and why My car had been returned. My car still squeaks when I turn. Just as it did before. I am a disgruntled customer who will probably not return to Autonation because of the poor customer service and attitude displayed by the service manager.

WONDERFUL !!!!!!!!!!!!!!!!!@!!

2 months ago I purchased my 2018 Ford Expedition Limited. This dealership went above and beyond to find me the exact one I wanted. Thank you Autonation Ford and Lincoln of Union City, Ga.

Broke down on the interstate in my F250 Deisel pull a big 5th Wheel RV. Limped in the Autonation late in the day. I was being repaired to for an over night stay with my RV parked in a truck stop when Ken (mechanic) took one look and said I can fix in a Few minutes. Sure enough I was back on the road in no time. Can’t thank their service enough.

Great Experience, Customer Service was great and they fixed my car in a timely fashion

I recently purchased a 2018 F150 from David Miller at Auto Nation in Union City. I think this was my 5th purchase from David. I was somewhat undecided about exactly what I wanted, consequently, I sent David on a couple of very involved searches for trucks, neither of which I ended up buying. He was remarkably patient and accommodating and ultimately found the perfect truck for me. David has a way of making the buying process very enjoyable. Never did I feel any pressure or sense any stress from David during the process. If you want a truly enjoyable car buying experience, I highly recommend that you go see David Miller.

I had a great experience at AutoNation. Mr. Arnold was very patient with me and helped me find a car that was perfect for me.

I just picked up my MKX two days ago and I love it! I had a wonderful experience working with Jerry Singer. He knows this car inside and out and explained everything so easily. He actually made buying a car painless! It was a pleasure doing business with him. If you are in the market for a car, don't hesitate to go to this dealership! #happycustomer

Perry and Tom were some of the best to work with!

All I needed was a new oil drain plug. They told me I needed a new oil pan and could install one for the low price of $1,000! I usually don’t come to this dealership and now I remember why. I will not return....

Just wanted to thank you for the excellent care and service you provided for my 2016 Focus RS and the head gasket repair. Kudos to Service Advisor James Briggs and the Master Technician(s)who did the work. I’ve had the car back for a few weeks and my RS runs as well as it did before this major recall repair. My car is more than a means of transportation for me and I appreciate you realizing that as well.

Came in to get the recall fixed on my fusion. Did such a great job they were super quick!

AutoNation really made the buying process easy for my new Lincoln MKC. I was immediately approached by a young man that was very personable. He did an excellent job helping me get everything that I wanted in the car. I have received several follow-up calls from the sales manager asking if everything is okay with the vehicle. Overall, I am really pleased with my purchase.

Great service! Excellent people! Told them what I was looking for; in and out with superb service.

The customer care was wonderful. I was well taken care of and very happy with everything.

Excellent service all around and the people were very friendly

I recently purchased a used 2017 Toyota Tacoma from these folks. Everyone was polite and helpful, I would definitely purchase from them again. Our salesman was Levial Arnold and he comes highly recommended as well.

I recently got my F150 serviced at AutoNation and I am extremely happy with the care I received. Jim Abatsas took the time to explain my options and the manager there directed me to look at an extended warranty for my truck. Both of my truck problems were fixed and I was thrilled to get it back in a timely manner. Outstanding service!

The service department is very efficient and friendly too! They kept me updated and had the vehicle ready when promised. James Briggs is an outstanding member of the team. Manager Lenny Guinerra( not sure if I spelled the name correctly) makes sure that his customers are well taken care of. He is top notch!

The Sales Associate we dealt with was very Professional, courteous and knowledgeable.

Paul McCaughey was the only salesman I encountered from any dealer that actually wanted to sale a car. I showed interest in a used car just thinking that was all I could afford and he got me in a brand new Fusion. Expectations exceeded. Thank you sir.

As a first time car owner I was worried that getting my car repaired would be a hassle, but everyone was so amazing and fun. The process was quick and painless. I was super surprised that it went so smoothly. I worked with Mike Seaborn and he was awesome! My car drives so much better now! Would recommend this location without a doubt.

My experience was great. Dave in the service department made sure to explain the process and services excellently.

Had a 2;30pm appointment to have my 2015 Escape serviced, The Service Manager took my information and the car went right into the service area. 15000 service and alignment was accomplished quickly and I was on my way home within 2 hours, Much better than a morning appointment. The car is running great. Thank you UC Ford, nt.

I bought a used 2013 Hyundai Elantra and had a wonderful buying experience. Cynthia Lutalo was a great sales person and made the process very easy. I would definitely recommend AutoNation Union City and would buy from them again.

Have received several vehicles over the years from Gene Evans/AutoNation ford and never had a problem with their service or new vehicle staff.

Great experience fast service for busy establishment great customer service

I travelled to AutoNation (Jonesboro Rd) because I was not pleased with the Ford Dealership that was closer to my house, that dealership service people were not friendly). I have been to the AutoNation before years ago and just went back; Mark Griffin really was awesome, explained what was going on and I felt that he was genuine, which as a single female is very important, will definitely be going back for service.

I have been doing business with this location through 4 Dealer Name changes and my experience has been about the same with all of them. I would rate Auto Nation as above average in all respects.

Customer Service provided Stella service. My car was detaied with professional service.

I have my company truck serviced every other month. My first time at this dealer, and was the most friendly and professional that I have used in years.

Stopped in only to look at the new 18 f150. I liked it some much I ended up buying it. The overall experience went well, but it took a long time to negotiate the deal.

Excellent, Professional, and business-like. I have been dealing with this company for (Ford Lincoln) for over 40 years all over the USA.

Very easy process to get a wonderful car. I love the feel of the car while driving and the comfort of the seats.

My first experience buying a car was made easy by gene Evans ford. More specifically David Miller, he helped me out so much!

Experience was great. There was some confusion with the warranty but everything worked out. WES was great.

I love my 2015 Ford Fusion and I had the Best Salesman, Levial Arnold! I will tell you, if you are looking for a qualified, knowledgeable, honest salesman, go see Mr. Levial Arnold at Auto Nation Ford Lincoln in Union City, GA! He is the best! Mr. Arnold walked me through this whole process and helped me get through the finance process without a hiccup, I mean he even got me a 0% Interest Rate! Does it get any better than that??? My Fusion is stylish, great on gas and very dependable! I haven't had a single issue...I Love my car! Best purchase I ever made! Go see Levial Arnold at Auto Nation Ford Lincoln in Union City! You will thank me later :-)

From the time Mr. Levial greeted me, he was very professional. He listen to me carefully to know what I desired. He told me, he had just what I wanted in stock! The buying process was really smooth! Mr. Levial is the greatest, I will tell others about him and share his business cards also.

Had a wonderful experience here! I came in looking at a 2016 Ford Escape SE for purchase. I had an absolutely excellent and skilled salesmen in Levial A. He was very direct and honest and at no point did he make me feel rushed or like he was taking advantage of me. He showed me a promotion going on Lincoln MKCs where I could lease one for less than what it would cost be to buy a new Escape. Now i'm paying less for a car that cost a lot more and I have the option to trade it in with no debt or purchase it outright within a few years. I would definitely recommend anyone to go visit Levial. He's a real pro.

This was my first visit at this dealer. Overall, a good experience. I talked to another long-time returning customer I met in the waiting room. The customer said he highly recommended the service department and that he had been coming to the dealership for many years.

I was helped by Wes in service ! He provided me with Top notch customer service from beginning to the end! He should be an example employee for others to follow. Thank you Wes!

Cynthia Lutalo sold me my 2018 Ford Escape. She took the time to find just the right color that she knew I would like and I do! She is an excellent salesperson and treated me with respect. I highly recommend her! She even called me later to see if I was thoroughly pleased as well as thanked me for my business in an email also! Great service!

I went in on a Saturday morning with my two children. Test drove one vehicle and Rick had me in the car of my dreams in one hour.

Customer service is horrible here. Do not have your car serviced here. Do not have any major work done to your vehicle here.

team is professional and courteous, timely and considerate of the customers personal requirements!

Levell Arnold at Union City Ford AutoNation first class purchase three vehicles their over the past 15 years from him and never had a bad experience.�

I had scheduled an 8am appointment today to check my breaks and get an alignment, but when I arrived, James whose customer service was outstanding, stated that he couldn't get to me untill Monday because they already had 3 people in front of me. However, when I initially scheduled the appointment, James didn't mention that he would need the ¿ till Monday. He went on to say the three other ¿ were scheduled after my appointment...."Yes, after my appointment" What's the reason for an appointment if you don't hold true to your word? #donttrustfordunioncity

Had a minor warranty problem with my 2017, F150. Went in on a Saturday, service was great. in and out quickly.

I had an amazing experience at Ford/ Lincoln AutoNation in Union City, GA. dealer was Rob Nelson. He really took time to explain everything thoroughly, was very patient even though I was still there signing papers after they closed. Also spent time with Mike during the signing process. Very friendly, very knowledgeable! Awesome customer service. I have already recommended this dealership to my friends and will continue to do so! Thanks AutoNation!!

Everyone there is very professional and friendly. David Howard always lets me know what is going on with my car and when I might need another service such as my brakes will need to be done on my next visit.

Great service! They truly care about the customer.

I was in for service due to a recall .I was arrived at 8:00 and was out by 11:00. Over all service was good. The staff was friendly and very courtesy.

Mike Smith is an awesome salesman! He really took care of me and made sure I received a really good deal! Bill Miller, the general manager also took great care of me as well.

I had an 11 a.m. appointment to get a scheduled oil change...2 hrs later it was complete...why set up an appointment if it's going to take the same amount of time without an appointment...thats my only complaint...everything was fantastic...

Had a great experience and was treated very fairly. Christopher was a great sales professional. Very pleased! Love my new 2017 Ford!

Unless you like to purchase a vehicle and be forgotten about, don’t buy from AutoNation in Union City. I purchased a F150 from the Union City location 8/20/17. I opted out of the carwash and was told by the salesman that he would get me a center cap to replace the missing one since there were no detailers working on Sunday. I have tried contacting the salesman and the used car manager via phone and email with no response for the last three weeks. I also talked to the salesman about having to replace the battery the first week I had the truck. He said he would get with the used car manager and let me know if anything could be done to help me, I have heard nothing back. On 9/3/17 I had to replace the spark plugs and have not even tried to contact the dealership with that issue as I feel it will be swept under the rug like the other issues. Per the paper work I signed, there was a 90 day 4000 mile warranty with the truck, the least the dealership could do is call me back and let me know if these parts were covered under said warranty or not. Now, I know the response I will receive from AutoNation because it is the same for all complaints “Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Ford Lincoln Union City. If you would be willing to give us another chance in the future, please reach out to our General Manager at (770) 674-6075. We would appreciate the chance to turn your experience around.” But why would I even think about calling when I have been ignored this long? I have bought two vehicles in the past 2 years at Allan Vigil Ford and have had nothing but great customer service from them and will be doing all future business with them.

Satisfied repeat customer since 1990 purchased over 5 new automobiles

They were very professional and kept me in the know when my Lincoln was there and on way back to my home

I contacted Autonation through Cars.com with my interest in a Continental. The next day I was contacted by Jerry who promptly sent me an out the door price several thousands below the other Lincoln Dealerships. I told him I would take the deal. He was off that day and sent me to speak to Rick who did an outstanding job showing me the car. It was parked in front and already cleaned up when I arrived. Mike the Finance man helped me get a service contract on the car. They held my check for the full amount and I have been driving it every day since.

My experience was exceptionally I initially spoke with Wes who asked various questions about my car and checked my VIN # to see if any of my repairs were on recall they were so he put me on schedule. In less than 2 days my car was fixed and running like new again. So I am very pleased from the Customer Service I received and also the quick and efficient way my car was repaired.

Cynthia is the best !! She definitely has the best costumer service !! I will definitely recommend her .

Mark Cain did an awesome job of selling us a new Ford Fusion. His knowledge and service were extremely helpful. He was so prepared when we got there and gave great advice. We will definitely go back again!

Been a customer of this dealership for 30+ years. Best in the Atlanta area.

Best Ford dealership in the USA! Bill Miller and his team are excellent! Customer service was invented at what used to be Gene Evans Ford now AutoNation.

Had my 15 Mustang in fore recall and to check unusual A/C problem. It would turn off after about 45 minutes and not restart until next time I used it. Only 450 miles left on warranty so I thought it should be checked. They found the problem which requires taking the dash apart. It now works like a charm. Car returned freshly washed. Mike Seaborn especially helpful.

I prefer to write an old fashioned letter to the HEAD of Autonation if you'll give me the address. Putting my review here isn't going to get me anywhere. Please and thank you, an address please. Thanks!

Stop by monday afternoon around 3pm, saw service advisor Wesley M. about some recall items on my 2014 Ford Focus, also a transmission skip. Wes checkon recall parts and transmission part needed to be ordered, put in loaner car Enterprise Rental, and, trans was covered under warranty, was told three day, on Wednesday afternoon, got call from Wes that Focus was ready for pickup. Was very please with straight up info from Wes and turn around was as stated. Customer service as it should be. Thanks to service group AutoNation Ford Lincoln Union City. I will be back.

A dealership like any other. Time will tell just how good the service is.

I had my diesel truck serviced for the first time last week at AutoNation. I was very happy with the service I received, thanks to Mike Seaborn. Since this is my first diesel he took time to answer all my questions and concerns. When I was checking out (the end of the day) we realized that the Technician had forgotten to do one minor item that Mike had put on the work order. (It was something I requested). The Tech had already left, and I started to leave because it was no big deal, but Mike went into the shop and took care of the matter. I'll be back when it's time for service again.

I was both diss appointed that what I was told would be an approximate 1/2 hour job took 2 1/2 hours. I'm at a Ford dealership with a ford but there are no oil filters for my car. Worst yet, no one bothered to advise me. When I realized I'd been there from 12:noon to 2pm; I had to go ask. When done, as I drove off my windshield fluid had not been refilled as the car told me so. This was an isolated incident, the first in 8yrs and I hope it never happens again.

Cris was the guy that handled my truck. He provided great customer service. It took a little longer than I liked they had my truck 4 days. But they handled a recall vacuum pump, brake booster, oil change and new key and programming. The brake booster was handled with my warranty and Ford took care of the vacuum pump since it was a recall. Cris handled everything for me and he keep me up to date thru out the whole process. I hope not to see them anytime soon but if I do have any issues I will go back to them.

I recently bought a Ford Fiesta from Autonation and my experience has been seamless. Brandon, our Sales Agent, has been extremely friendly and knowledgeable and made the buying process easy and fast.

I think the service could have been done in a shorter time period. I think 2 1/2 hours is too long to change the oil and rotate my tires since I had an appointment and was there before the time of my appointment.

Had a wonderful experience purchasing my new 2017 Lincoln MKX at AutoNation Ford and Lincoln at Union City. Excellent customer service!!! Everyone made sure all our questions were answered and that we left happy.

I purchased a Ford escape last weekend and so far I am enjoying it,my sales man Dre Carter was very helpful in getting me in the auto that I desired.

A total wast of time. I took my Ford Flex to Auto Nation Ford which is close to my home to have a windshield wiper issue looked at. I made an appointment with the service Manager Roy in advance so that my car would be serviced with no problem. When I got there Joshua took my keys and said he would call me. Less then 15 minutes later he called and left me a message that he needed more information. I immediately called him back, and left a message twice during the day. Joshua didn't return may call until today's later, after I spoke to a man named Steven who was very concerned about my discontentment. After 2 days of my car sitting at the dealership Joshua finally tells me that they were to backed up and could not get to my car until some other time in the future. UNEXCEPTIONABLE. I went to get my car and will drive 40 miles to Stone Mountain where I bought my care to get it serviced.

My Dodge broke down in Atlanta while we were hauling a camper. Autonation found me a new F350 and had us in and out with our new truck in less than two hours! Big thanks to Jerry Singer! He searched until he found one that is perfect for our needs! And thanks to Mike Thurmond for making the buying process quick and painless! You guys are great!!

My husband & I drove from Easley, SC for a 2016 Mustang. Our salesman was Dreshon Carter. Super nice guy and very helpful! Will def go back for our next Ford & see Dreshon!

Went in for a rotor cut. Was told 2 hours tops as I had to wait. An hour and a half later I was told I needed new brake fluid. Fine, do it.. An hour and a half later, I was told I needed a new caliper as the tech broke off the bleed valve from one of the rear brakes and could not get it out. I said no way, went to talk with tech and another tech welded a quick fix to get me on my way. Still not fixed correctly. They did not have any bleed valves on property. 5 1/2 hours total and $500 total to cut rotors and a brake fluid flush?? Sorry.. But I will never use them again. Now I have to find someone to get my caliper up to correct specs with correct parts.

Totally an awesome experience from pulling up into the service bay

Customer service sucks in the service department!!! I gave this dealership yet another try because I truly love the owner, Bill Miller, and it's close to my home. However, I was not informed about some additional work needed on my vehicle until I picked my car up and read my paperwork. The service guy, Chris, called me about my brakes and rotor needs, but the paperwork listed 4 additional things that needed immediate attention!! Therefore, I have to make yet another appointment for these four items. On top of that, no one in the service department looked up, said hello, nothing when I returned to pick up my car. Lucky for me my car was already upfront, so I grabbed my keys and paperwork from the cashier and simply jumped in my car and left for the last time!

Best experience when purchasing our new car. Dorsey and Ted where outstanding in answering all our questions. Truly a great experience. #raptorowner

It seems that quality customer service is hard to come by these days, but the service that I received during my visit heremade a lasting impression.

Mr. Howard was able to get the repairs needed in a timely manner

I was treated very well. The service I received was just as promised.

Always a pleasure visiting Auto Nation Ford in Union City. Excellent service with a smile. They know you by name and treat you like an old friend. My new Ford Escape in in great hands.

I took my 2011 Edge in for clicking noise, which they found out it was the CV axle. Let's start by saying they had my car for 2 weeks for a job that should have been completed in 2 days. I have a service warranty that covered the repairs, yet I still ended up paying $108.29 OVER my deductible. I was told the extra charge was for diagnostic and fluids (which both were covered by my warranty company). I know I'm no expert but who gives you a quote on replacing an axle and doesn't include lube that is required? I was NOT informed about paying anything over my deductible until I went there to pick up my car. I received 1 call from the service department, even though I called them almost daily. I will not go back there for any repairs nor will I recommend any of my family or friends go there. STAY AWAY!!!

I enjoyed the experience!! We were on the same sheet of music and my vehicle is taken care of..

Been trading and up grading with them for years now. Some of the salesman are not to confident to sell. So I usually go back to the salesman I purchase my last car with. Who is Mark Cain. And be in a brand new car same day. Low interest rate and rebates.

Made an appointment for an oil change and a tire rotation, was in and out in 40 minutes. The service advisor even informed me of a recall notice I had forgotten about and explained what it was and how long it would take to get it fixed. Not bad considering all the other cars that were there when I pulled up.

Always a pleasant experience at Autonation. We have purchased 8 vehicles from them in the past 10 years. Will not buy anywhere else.

Best ever Paul Mccaughey had every thing ready for me on arrival pleasant experience. Great people from the top down. I will buy all my vehicles there.

I am so excited to be driving a new Ford Escape! Thank you David Miller and Autonation in Union City. Easiest car buying experience I have ever had.

I went in without an appointment for an oil change and tire rotation. Bobby, the service advisor, greeted me without delay. I am very happy to say that I only spent an hour and 15 minutes that morning. I was pleased.

This was the best new car buying experience in all the years I have purchased. A big thank you to Chris, Cynthia, and Tom for there help in making this an enjoyable experience instead of a headache.

Worst experience ever. This place is a rip off, my 2003 Ford Expedition was in a minor accident and my insurance company sent me there. Worst mistake ever. First off I know the vehicle is old and we expressed that to them and told them we would be happy with a salvaged hood and USAA cut them a check for 2 grand but of coarse they found other extensive damaged and it cost and additional 2 grand. Really and of coarse my insurance was not going to pay that amount for a 2003 with over 200,000 miles on it. The collision manager Mike was telling me my vehicle is worth it because they go by Nada instead of blue book value. After going back and forth with insurance and the collision manager he informed me that they are going to take the loss and the only thing he wanted was a good review. Now 3 months later they are going after my insurance company. I will continue to fight these guys are not legit at all.

The first dealership I have experienced since moving to Atlanta that I can say I trust with my vehicle. After being insulted and told I didn't know what I was talking about by a competing dealership, I left and came to AutoNation to see about getting an un-scheduled Works service on my Escape. Chris, my advisor, was super friendly, and was happy to get me fit in right then - no appointment needed. He apologized for the slightest delay in getting me back on the road, and kept me informed throughout the process. I will drive the extra miles to deal with them and not the other guys, because of this GREAT customer service experience!

Bought a 2017 Ford F-150 4x4 last week. Transaction was smooth and easy. Love the truck. Had leather added to the truck after delivery and they took care of everything.

Marc Cain, was a great sales Person! He got me the vehicle I was looking for at the right price! And his continued service after the sale has been awesome! I'll buy my next vehicle from him too!

Excellent service, oil change less than an hour, friendly service

Mark is the BEST! He is Super attentive, and laser focused. I came in all over the place, and he was able to keep me on task, and guide me to the vehicle that best suited my needs, as well as addressing some of my likes. HE got me in a 2007 Toyota 4Runner, at the right price and payment. The Finance guys were awesome too, the explained everything, and got me approved, very quickly, and at the monthly payments that I asked for. What an Experience. No Hassles, and it felt as easy as going to Walmart. Mark has a customer for life in me.

I worked with Karl over 3 days online from over 100 miles away. Karl was great at emailing me all the information about the vehicle I was interested in and getting back to me promptly. I reserved a vehicle online to hold for me as I didn't want to drive 100 plus miles through Atlanta to find out the vehicle was sold. Upon getting to Auto Nation, Karl met me and had the vehicle ready for my inspection. Test drove it and didn't like a wheel noise we were hearing so we asked if we could a similar vehicle to the one we reserved. Karl got the keys and the rest is history. We bought the other vehicle because it was quiet as a mouse. While we waited the rest of the management team talked to us and gave my children FORD hats and Mustang shirts. Classy people who were easy to work with. Even though I bought a used vehicle, after pointing out a couple of minor scratches, he mailed me a touch of bottle of the exact paint so I could make it look like brand new. Overall, very happy client and will shop there again!

I had a great experience at AutoNation. Mr. Robert Drennan was the best auto salesmen I ever met. He made my family and I feel at home as well as educating me on my Honda Pilot. Thank you for the great experience!

I bought my Escape at AutoNation in Union City 3 years ago. They always service my car when it's due. Great service and great customer service! Would never consider going anywhere else.

I have always received great service at this dealership. The service writer was about the business of getting my vehicle serviced. Good Job!!

We couldn't have ask for a better experience! I called David and told him exactly what I wanted. He completely delivered! Within few hours he found what we were looking for! The only time we step foot on the lot was to sign our papers! Couldn't have been any easier! Loving our new car. We will never buy from anyone else beside Autonation Ford in Union City or David! You both have a customer for life!

The waiting time was pretty long but I am pleased with the service and my clean car. Chris was very courteous and kept apologizing for the delay but it was done right and no harm done.

Good wait time for service and service person was nice. people on the bay was a little slow.

1000% Approved by me. Dorsey, Cynthia and Ted were superb. I appreciate all of your courtesy you shown toward the me during the process of my new ownership of my Ford Vehicle. Thanks you are the best.

Great Customer Service! Was treated with respect and professionalism at all times. No pushing - no hassling - just straight talk and honest conversation! Was treated as a an important "customer." Highly recommend this dealer.

Loved dealing with this dealership. No pressure to buy and wonderful people to work with.

This is the second vehicle we have purchased from AutoNation in Union City and both times was a pleasure working with Mark Cain. There was no hassle and Mark went out and found the exact vehicle that we wanted.

I have been overwhelmed with the customer service of this dealership. I communicated with Jerry Singer exactly what I wanted and he provided the perfect option...he even had a driver bring it to my office in Norcross for me to test drive during my lunch break! There were no secrets in the process. This is my first car buying experience and I will recommend all of my friends and family here. HIGHLY recommend!!

When you are looking for excellent servicing of your vehicle, this is the place to go, Office staff: Professional, Writers: Professional Mechanics: Professional Better than Auto Nation is Heaven. I give them Super Excellent. Please add one more star.

Mike was very helpful and the technician did an excellent job on my 2015 fusion I will be back

They fixed the problem I had with a loud noise when driving. I had taken my car to another dealership and they said that there was nothing wrong with it. They replaced a Hub Assembly and the problem was corrected. My car was still under warranty so there wasn't any cost. My check out person Devin was very good and personable.

The buying process was easy and enjoyable. I will definitely recommend the dealership. Love the car -- I finally have 500 miles.

Friendly employees and fast service! Great experience from start to finish!

Called about a car that was advertised to verify vehicle was in stock. Once that happened, I showed up about 10 minutes later. Car was presented

Over the past 12 years I have purchased or leased 3 new cars from AutoNation in Union City, and had all servicing handled there - last year we purchased a used Focus from CarMax which is also now maintained at Union City . Over this extended period I have consistently received excellent service from the Service Department - the team are knowledgeable and communicate well. Service is fast and reliable. They are not pushy and pricing is very reasonable for a main dealership. This is the only place I will take my Fords for service.

Excellent place to do business! Purchased an Explorer on 12/18/16 and received Top Notch customer service and professionalism! Javid, Lenny, Mike and Bill were awesome! We were given the runaround by another Atlanta dealership but these guys made our trip to Atlanta (from Florida) worthwhile. Just wish we would have stopped here first!

I took our CMax in for service and to have the radio repaired. They had to order a part for the radio, so the repair was delayed. They did provide us with a loaner car while the work was being done and treated us very fairly. An over all good experience.

Could not ask for a better experience with our purchase. This is purchase number 5 for me from David Miller and as always I am very satisfied. If you are looking to purchase a vehicle ask for David Miller. Love this dealership!!!

Thank you, David Miller and Mike Clamam for the exceptional customer service today on both of our cars. #excellentcustomerservice #accuratelyandtimely

They always treat you right and have your back. They have great managers and sales team. Not alot of turnover so easy to build a relationship. Also if they make a mistake they make it right. That's the kind of people I want to have a relationship with. 4 cars deals and hope many more over the years. Ask for Mark, Dan, or Cliff

The service was very bad, I own a 2011 MKX and never had a problem with the service until this time. very bad communication. car were there 3 days and I had to call everyday for an update, even when I was told they would call me back didn't. Talk to the service manager, was informed the I would get a call on the second day but had to call again for and updates. the updates was We don't know. Every time I call the wait time was 20 minutes before some in service pickup.

Complete incompetence! My vehicle is there as the result of Autonation Ford's professional negligence. When told that I would have to leave it with them for multiple days, a loaner was not offered since "the 3/36 warranty does not cover rentals". REALLY?! I wouldn't be here if your people knew what they were doing in the first place! Not sure if I can trust the repair once complete. Do yourself a favor and take your business where it will be appreciated.

Worse service department that I have ever dealt with. I would think for the time they make a customer wait for their vehicle, that at least everything would be secured when the service was not completed. They have failed to correct a problem which they caused, and after the 3rd visit they told me it would be 400 to replace. That's right 400 dollars to replace a cover they did not secure as it fell off on my way home from the service. The Service Manger is also not a man of his word, so if he says that he will fix something, please get it in writing.

Lincoln has been one of the luxury lines on my list of owning, and what can I say LINCOLN won!!. I purchased a 2013 Lincoln MKZ October 3,2016 and I'm in love with my Lincoln. I'm still working on figuring out all the technology but so far I'm over the moon with my purchase. I would like to send a SPECIAL shout out and BIG HUG and THANK YOU to AUTONATION Ford Lincoln Union City,GA. My sales woman Cynthia Lutalo was amazing, she answered all my questions and for me purchasing a certified pre-own was a great choice for me. Teddison Warburton was my financial manager, what can I say he worked miracles with the numbers. Bill Miller the General Manager was very nice, he called me at home and spoke with me before the purchase to ensure I was being taking care of throughout the entire process. I met him when I arrived at the dealership and he told me if I need anything beyond this point I can reach him on his cell, now that's the kind of customer service I like. The entire team and process with AutoNation Ford Lincoln Union City, GA was great!!!! I recommend everyone to give AutoNation Ford Lincoln Union City, GA a visit, you will not be disappointed!!!

I requested a oil change and tire rotation, the service was completed in timely matter, and to my satisfaction.

I am pleased to say I received very good service here.i will definitely be returning. Shane was great.

I recently bought a 2016 C-Max Hybrid from AutoNation Ford Lincoln Union City. My salesman, Andrew Eddie, was wonderful! He worked after hours and on his off day to work on getting me a deal I was happy with. There were a few small, cosmetic fixes that need to be done, and I'll change my review to 5 stars once those are completed.

Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I scheduled an appointment online for someone to look at a problem regarding my car door and I asked for a Service Advisor to call me, this is an option when completing the online form. No one called me and when I called, there was never an advisor available to speak with me. As a result, I was at Union City Autonation Ford Service Department at 7:00am for NOTHING! I don't understand why no one called me. When I got there this morning, I was told to go to the Collision Center for a solution. My rear passenger door is rubbing against the front passenger door when it closes. This car hasn't been in an accident, so I have no idea why this is happening.

Great service. Had a little confusion in pick up time.

I went to AutoNation Ford to get an oil change and to get a duplicate operating key made. I was told the key would take some time since all had to be verified with the warranty company. I was told the oil change w/tire rotation would cost $49 and the key would cost $100 (my deductible). After 2.5 hours of waiting, Sheri came to tell me that my total charge was $470.62 and when I told her I didn't have that kind of money, she stated that the key was already made so it could not be returned. Also, the $100 deductible had incorrectly been included in the cost. After deleting the $100, my costs were $370.62...which I had to use 2 credit cards to cover. When I got ready to leave the next morning, I tried to use the new key and my car responded with "Key Not Detected". My Ford Fiesta would not crank nor could I unlock the doors with the new key. So using my original key, I took my car back to AutoNation Ford to get a refund. Chris the service manager authorized me to get a refund after he tested the new key and saw that it was NOT working as intended. He offered to fix the new key but I declined his offer. My question to him is WHY DIDN'T SHERI OR THE NEW KEY MAKER AT AUTONATION FORD NOT CHECK TO ASSURE THE KEY WAS PROPERLY WORKING B4 TAKING MY MONEY? Chris didn't have an answer. I declined his offer for them fixing my key because I didn't believe it would ever have worked and I would have wasted more time. I will do all possible to never have to take my car to AotoNation Ford on Jonesboro Rd again for any service. I'll go elsewhere to get my oil changed or to another dealership to get service. I'll be letting Ford Motor Company know about the disservice I experienced at AutoNation Ford.

Jerry Singer is a great customer advocate and Sherri Wigglesworth in the service department always deliver.

I truly love getting into my car each day. Thanks to the wonderful, patient, diligent people at Autonation Ford! They helped me get the exact Explorer I was looking for.

Very helpful and polite. The checkout person was especially nice!

Had the most amazing experience with Mark Cain at Auto nation Ford.

I went to buy a used car but ended up with a new one because the deal they offered me was to good to turn down

Excellent service, very friendly and professional staf

I looked at a few trucks on a Sunday. I found one I really liked however the bank wasn't open until Monday. Mike Smith acted like I wasn't serious about buying the truck and he told me he would hold the truck until 12:30pm Monday and put it back on the lot if I didn't bring them a check. I jumped through hoops and managed to get a check by 11:00am. I called the sales rep Mike Smith and told him I was on the way. He also knew I worked night shift and needed to leave from there and head straight to work. When I arrived with check in hand on Monday before 12:00pm I waited around several hours because the truck wasn't ready. By the time the truck was ready I only had 45mins to get to work. The truck had food crumbs in it and an old arrest warrant from the previous owner. Mike Smith also didn't have a keyless entry code. I got over that because I really liked the truck and really needed to get to work. Less than a month goes by I have a flat tire after work, at 3:30am. No jack or tool to access my spare tire. Hours went by before I could find someone with a Ford that had the right tools. I called the dealership and told them about the lack of detailing the truck and the lack of jack and no way to access the spare tire. They apologized yet refused to even send me a jack. I've had the truck now for a few months and I love it but I still don't have my keyless entry code and I've bought my own jack and spare tire access tool. Just like I told them on the phone if I could take the truck back and purchase it from another dealership I would.

I hate buying cars and they made it as painless as possible. Thank you!

Just purchased my 2016 fusion through Jerry Singer. Stand up guy and will do everything for you. I have been buying cars from him since 2002 when he helped me with the purchase of my 2002 Svt focus (which i still own to this day). I recommend him to anyone looking for a new or used car.

The best experience of a car dealership I have ever had. By far the best customer service experience I have had. Thank you Paul and Shane. Now I have to convince everyone in my family to come get a Ford. Ha ha!

I bought my truck from auto nation and it was a very pleasant experience. I totally recommend them

I have been dealing with this dealership since 11/14. I purchased my 2013 Ford and less than a week later I had to take it back for a "recall". The last time I picked My car up from the dealership,it shut off less than a mile away and I was almost hit by a car and 2 18 wheelers. After 2 calls and an email I was eventually able to reach the service manager (Chris) who sent a wrecker to pick up my car. My car is now at the dealership for the 6th time for the same issue,but now they say it's the battery!Well,they've had my car longer than I have. This has been by far,the worst experience. The service that I have received has not been so great,however Mr. Tann,the service advisor has been the only one to show any compassion.Richard Porter, was probably the nastiest. He actually reported the "courtesy " vehicle stolen when I took too long to pick up my car ,that wasn't fixed when I picked it up by the way. I was also told that I was sold a car that cant be fixed,so at this point I'm not sure what to do.I have reached out to Ford with the issues but it seemed to only upset the service manager. I could go on for days about how horrible my first car experience has been but I doubt I'd get any results. This is the shortened version of the nightmare that I've experienced.

Great service! Getting my Edge serviced for the first time. I wouldn't take my car anywhere else for service. Thank you Chris Harder!

These people are very deceptive in their business practices. I had an engine problem they told me they could repair. They did 2300.00 in repairs and told me they could not repair the engine. Refund 600 bucks. Never again will I utilize their services. Free advertising is just that. Free. Take your car someplace else.

I went in looking for a Ford Suv to pull a summertime boat. Our salesman, Mark Cain showed us the suv that we were looking at, and politely suggested maybe a new truck would suit us better. He showed us some models that were comparable to the price range we were happy with, and ended buying a new 2016 Ford F150. I and my wife are very pleased with our purchase and how all aspects of the buying experience. Thank You Mark Cain and Autonation Ford Union City!

Mark Cain was our salesman and he went out if his way to find us an unbeatable deal and the exact vehicle we wanted. The dealership is friendly and very easy to work with. I can't say enough good about them.

The service professionals were knowledgeable, and took great care of my car. In and out in a flash.

Im very disappointed " you had my jeep for 2 weeks ...telling thru email my jeep would be ready the next week ... Then call telling me out the blue it's totaled ...now I'm stuck with no vehicle...again ...and i only had my jeep for 2 months ....I'm highly ticked...off

all I can say is WOW! Mark Cain is your man. No games, straight up and ensures you are pleased with the deal. No one in my local town (Columbus, Ga.) wanted to give me a quote. All they wanted to do was get me on the lot so they could play their games. Mark got me a great deal and made the entire experience as painless as possible. Mike Balthasar was also outstanding having to make some requested changes to our paperwork and overnighting them to us preventing delays at the bank. Thanks to Mark and Mike for making my buying experience a great one. I will be back.

Thank you Jerry Singer and Bill Miller for yet another wonderful leasing experience! Last week I leased my third Fusion from AutoNation Ford Lincoln Union City and I couldn't be happier with the car or the service!! These are the guys to see if you are car shopping.

I was recently in the market for a new truck. I was online and AutoNation ford in union city had some amazing prices on new f150s. Mark Cain called me within a couple of minutes of me submitting my request. Mark told me that he likes to work quick. And sure enough when I got there he had the truck and paperwork ready and had me out in under an hour. He was professional and made sure I was comfortable with all of the new features. He was very knowledgeable and easy to work with. I would recommend him with question or reservation.

Bought a new F150 from AutoNation Union City. Excellent price and great buying experience! Highly recommend their Internet Sales Manager Mark Cain! Mark was a pleasure to work with! Mark did everything possible to make my buying experience a real joy.

Three years ago, I bought a brand new Ford vehicle. This is the only dealership that I allow to service it. I had an appointment for 8:30am today. My daughter dropped off my car. I have called several times today regarding the status of my vehicle. It appears that NO one can provide me with service. I understand that there are other customers. I'm VERY disappointed with today's customer service. Not only was the wait ridiculous...But the charge is OVERPRICED. Just lost a dedicated customer

Bought my second car from Mark. Just cosigned on a car for my daughter. He helped me buy a car a few months ago. His service was so great that I didn't hesitate to work with him again. He got a great price on a great car. Second time won't be the last time. I'll buy all of my cars from Mark from now on.

I was driving by one day and saw a Ford Fusion at AutoNation Ford and I walked in and Mark Cain met me at the door. I could tell from his initial approach he wasn't low other car salesmen I had dealt with before. He was kind, patient, not pushy at all and he listened to everything I said. He helped me find a great deal on the Fusion and made it all so easy to make a decision. Go see Mark.

My brother brought a car from Mark Cain at AutoNation a few months ago. When I saw it, I wanted one just like it. He told me to go see Mark. I called Mark and told him what I was looking for. He found it and got me a great price. Mark was just as easy going as could be. Great customer service. I'll bit every car from him from now on.

My brakes were having issue(loud shrill and chirping noises). I had a few challenges- but, in the end, the service department made it right!!! Everyone has such an awesome attitude. They are a great place to take your car. The Service Manager, Richard called me and made everything right. We are all human and are not perfect. The attitudes and the way an issue is handled is what speaks volumes about your dealership. Thanks again AutoNation Service Department.

Tony in the Service Dept. is the best service advisor on the planet. He is smart and patient and very familiar with the vehicles that I own. He is a great asset to the service team! Please make sure to give him praise for me. I will refer others to this location because of the way he represented your dealership. You need a lot more like him.

I brought my car in to be serviced today and Tony was my advisor. There are not enough adjectives in the English language to explain how well he took care of my automotive needs today. He was knowledgeable, pleasant and thorough and took great care of my car. In all my years as a customer he's by far the best service advisor in your employ. Please know he's the reason why I will continue to be a customer and will highly recommend this service dept to others!!!

I will not be returning to this service department. I have been using it for 3 years while my car was under warranty. I had to take it in again today to have 2 recalls fixed. I could not find anyone knowledgeable to check in my car. I called back to make sure my car would be worked on and to Asia question and was told the parts for one of the recalls may not be available. When I called to set up the appointment I was told they had them and could do the work. I have always gotten the run around when I drop my car off. Also, they scratched up my wheels the last 2 times I dropped it off for an oil change and would not fix them. You have lost my business!!!

Best car-buying experience ever! Made an email inquiry through website and received a very quick response. Jerry Singer contacted me and most of my dealings were through email or via phone calls with him. Once I was satisfied with everything, I was ready to see/drive the vehicle. Since I live almost 2 hours south of the dealership, Jerry met me half way. After driving and getting questions answered, the deal was done. I love my 2015 Lincoln Navigator! Meeting Jerry was a pleasure -- I think he thought my sister and I were crazy, but we made him laugh. I definitely would recommend AutoNation and Jerry Singer for your next car-buying experience. I know I will be telling my friends about my experience. Thanks again!

My husband and I were first time buyers at AutoNation Ford and they went above and beyond to work with us. They made us feel confident in our decision and treated us with the best service we could imagine! We will definitely be buying all of our cars with them. Levial was an amazing sales associate and the manager, Bill, was awesome too!! We will be recommending all of our friends to them.

Mark Cain is truly the best! " I never thought I would say this about a car salesman, but Mark made my son (15 1/2) and I feel so confident and comfortable purchasing a car from him. This was my first time purchasing a car completely on my own (at age 46!) and I never once felt pressured. Mark was so helpful and his personalized customer service made our experience a great memory. Thank you, Mark!

It was a great experience with Charlie Eddie and all staff involved in the deal that night. They stay over one hour after business hours to make sure I have deal all done that night.

My process for purchasing my vehicle was quick and easy. I test drove any vehicle without question. The buying process and paperwork was completed while I was at work. My car and paperwork was then delivered to my job. Thanks Bill and Autonation!

If you're looking for a great place to purchase a new or used vehicle AutoNation Ford Lincoln Union City is the place to go for great customer service. I would like to say thank you to the whole dealership for making our purchase of a new Ford Escape very easy. My salesperson Paul McCaughey was the best I have ever worked with. He was friendly, accommodating and very knowledgeable. Paul went out of his way to get me a special 2015 Escape from another dealer out of state. His Sales Manager Dan Griffin was involved in making sure I was getting the exact Escape that I was looking for. When we went back to the dealership to pickup our new Escape the General Manager Bill Miller came by to thank us for our business. Previous Employee 2008.

I recently purchased a used Ford F-250 truck from Autonation Ford Lincoln in Union City, GA. I had been looking for several months on the internet and saw this truck. I live in Alabama and drove over 2 hours to the dealership. I'm so glad I did because it was just what I had been looking for in a truck. There were no surprises, the vehicle was exactly how it was listed. I couldn't have asked for a better salesman than Jerry Singer. I got a great deal on the truck and everyone was very courteous and professional. I would highly recommend Jerry and this dealership if you are looking for a vehicle. This was a great buying experience.

I'm very happy with my purchase and the salesman was helpful throughout the buying process.

I took my car in for repairs because I had hit a deer. Parts were replaced on the front drivers side. The headlight and driverside door. They left packeting tape on the door (still not able to remove some of tape) . They called themselves detailing my car, and did not buff my car. You can see were the parts were replaced. I have a Cam intake that was left disconnected, from hitting the deer or they disconnected when when replacing the parts. My cup holders inserts were missing. Very poor detail job. I will never use this business again. I've been waiting for four weeks for them to call me to replace my cup holders inserts. Im stuck having to come out of pocket to get my car buffed in the hopes of getting my car back right. Paid a $500.00 deductible. I recommend to have insurance company put your name on the check so that way you get your service done right.

After a terrible car accident (all were safe and OK) my insurance company totaled my 6 1/2 month old Ford Escape. I was $3600 dollars upside down in it and feeling like a total victim with a humongous financial challenge ahead of me. The accident was not my fault but the police report did not give either of us drivers a ticket and we shared the same insurance company so it was not looking good for me in my replacing my car... and more debt seemed super inevitable. I walked into the Union City Ford dealership to gather information about how bad my situation was going to be in getting a functional car to handle my every day life in. I was greeted by Jerry Springer who quickly made me laugh and told me he wouldn't make any deer jokes and I could call him Jerry Springer! He was so personable and put me at ease during a very intimidating experience as a single teacher mom. He immediately let me know that he was up to the challenge and was going to figure out something. He explained everything to me and did not make ANY of my questions feel like they were stupid questions- and I am sure anyone else in his field would have known they were really dumb questions that I should have known answers to (I teach 2nd Grade for a reason!) He helped me truly replace my same car and taught me so much about this huge purchase for someone in my shoes. I appreciate his time, effort, and gentle way of helping me to get my life back on track with a super cute 2016 Ford Escape....with GAP INSURANCE! It has been 2 days and I just referred a friend to go see him for another Escape. I will most definitely be back to see Jerry Singer! Better to buy a car vs be a guest on his show!

My mother has been a customer since '88 and I have been a customer since '02 when Auto Nation Ford Lincoln of Union City was known as Gene Evans Ford. We both have all our service and maintenance needs done here. The Service department is very helpful if they see anything that needs immediate attention they will always come to us and explain what needs to be done. The cashiers always remind us of any coupons we may use to the lower the cost.

Just purchased a new Lincoln from Jerry Singer at Autonation Ford Lincoln Union City and was very impressed in every way. I drove ~1 hr to buy from this dealership when there is a Lincoln dealer 5 miles from home, worth every mile tenfold there is no comparison. Jerry is a Ford/Lincoln guy through and through and went above and beyond to find exactly what I wanted even though this proved to not be very easy, His follow-up and attention to detail is the best I have seen. I recommend this dealership and Jerry to anyone with no reservations.

Mark Cain at Autonation Ford made the buying experience very easy. This was an out of state purchase and everything was handled flawlessly! Thank you Mark & Autonation!

Absolutely the best dealership to go to if u want great customer service ! They will work with your budget. Mark Cain was great! Thank you for getting me into a great car

I wasn't sure whether I wanted a used car or a new car. Jerry Singer has to be the most patient salesman ever! I was also very picky about the color and the options. I've always driven fords, so I've been buying them from Jerry since I moved to Georgia in 1993. No pressure, patient, and always finds exactly what I'm looking for....no matter how long it takes for me to decide! He is the best ever and I wouldn't buy from anyone else! I ended up getting a 2016 Ford Fusion. I absolutely love it!!!

I wasn't sure whether I wanted a used car or a new car. Jerry Singer has to be the most patient salesman ever! I was also very picky about the color and the options. I've always driven fords, so I've been buying them from Jerry since I moved to Georgia in 1993. No pressure, patient, and always finds exactly what I'm looking for....no matter how long it takes for me to decide! He is the best ever and I wouldn't buy from anyone else! I ended up getting a 2016 Ford Fusion. I absolutely love it!!!

Purchased today a gently used F150. Drove 60 miles to visit this dealership and am very happy. Tom K. was my salesman and he treated me very well. The truck was exactly as advertised and they gave me a fair trade in allowance, as well as all necessary prep work in their service department on the truck I bought. Mike in busness dept. did a nice job finishing the paperwork. I love my new to me F150 supercab!

We had a wonderful experience! Everyone was very friendly and helpful. Didn't take very long! Ask for Mark C.!!

Very friendly. Informative, not pushy. Levial Arnold was very nice, great personality and knowledgeable about his product. Long time employee for this dealership also. Several other dealership employees congratulated us on our purchase, many greeted us. Made me feel much less intimidated.

I drove out to autonation looking to update my old explorer. Mark met me at the door and helped me get a great deal on a new 2015 Edge. He'll help you too.

I just bought my first car from Mark Cain at autonation. He was patient and professional. He was running all over the place getting the information I needed and very helpful. This might be my first car bought from Mark but it won't be my last.

I was referred to autonation ford by my friend Kevin Hall. He said if you want a great deal and a great salesman, ask for Mark Cain. He was right. Mark got me a great deal on a new F-150. He was honest and not pushy. Go see for yourself.

HOIL BURTON was caring and professional very informative.

The car-buying experience can be stressful, but Jerry Singer makes it easy! I am a repeat customer at AutoNation Ford because of him. All I had to do was call him, and he took care of everything. He found us the car we wanted and had the financing approved before we got there. Thank you Jerry!!

I appreciate the professional yet friendly staff at AutoNation Ford. Jerry Singer is absolutely the best sales person I have ever dealt with. The car-buying process can be stressful, but he makes it easy. Because of him, I am a repeat customer of AutoNation Ford and will continue to be so.

The sales representatives are awesome. It was so easy to attain and get a vehicle with all their help. They are friendly and so nice.

Had a great experience selling my old odyssey at Autonation in Union city. Mark Cain was very helpful. The process was quick and they gave me a great price for it. If you want to sell your vehicle, check out autonation.

I worked with several employees, including Mark Cain. This place is more of a family experience. Everyone is so friendly and helpful. This was one of the best experiences I've had. This was the first car in my name and it was exciting and every question was answered. I am very happy.

Mark Cain made my buying experience a pleasure, very easy to do business with. Excellent!

I live in Louisiana and was looking online for a used Lincoln MKC. I wasn't having any luck locally, so I searched autonation. I found one in Atlanta at autonation ford lincoln in Union City, GA. Mark Cain got back with me very quickly. I told him what I was looking for. He has one like I wanted in his inventory. He sent me a great price and I was worried that I might have to fly into Atlanta to get the car and do the paperwork. I was wrong. Mark had the paperwork sent overnight to me. My friends were traveling and stopping in Atlanta before coming back this way. Mark was able to let them bring the MKC home to me in Louisiana. The process was very easy. Mark was courteous, professional, and very knowledgeable. If you need a car, go see Mark.

Mark Cain and his team helped me purchase my first car in my name. They were friendly and helpful and well be going back to buy another car soon for my parents.

Although I arrived a little later than my appointment, and seemingly on a rather hectic day, they still worked on my car in a reasonable amount of time, while still fulfilling my requests. Very courteous staff persons.

Great experience. They did not have exactly what we wanted, so they found us one and went and got it.

I went to my favorite Ford dealer for an Trip Prep check. My Tech Advisor was Mike Eaton. Mike is always pleasant to work with and takes time to inform me on the things I need. He is always honest and professional. I am so glad he is available to advise me.

I would highly recommend Jerry Singer @ AutoNation if you are in the market for a new[er] car! Not only did I get the lowest price in town for the car that I purchased (a Ford C-Max Hybrid), the process was painless! Last year my husband purchased a Honda CR-Z Hybrid from Jerry. We were so pleased with the Honda and the service we received from AutoNation when purchasing the car, that we went back to Jerry when I needed a new car. Here is his contact information. Jerry Singer singerj@autonation.com 770-964-9801 AutoNation Ford Lincoln Union City 4355 Jonesboro Road Union City, GA 30291

Picking my first car and buying it was great because of the helpful service attendants of the dealership. Mr. Levial Arnold helped both my brotherand I get our cars these past couple months. I recommend him and the dealership to anyone looking for a helpful and easy car buying experience.

Awesome service. My family has been coming to this dealership for years because of the great quality of customer service. The support I received from Attendant Levial Arnold was phenomenal in helping me select and purchase my first vehicle. If you're gonna go to this dealership, speak to any of the helpful staff, but I'd recommend Mr. Arnold.

I just bought my fifth vehicle from autonation ford. I've been buying cars there for years. My previous salesman wasn't there anymore, but Mark Cain met me as I got there and was patient and answered all of my questions. I didn't feel pressured. I got a great price and a great rate. My fifth vehicle won't be my last vehicle I purchase from there.

AutoNation is a great place to buy a car. I found a truck on their website this weekend. I asked for a great price on it. Mark Cain contacted me and sent me a price that I couldn't turn down. When I got there, he had the truck at the door and ready to test drive. It was just what I needed for my business. They even delivered it straight to my house for me. Go see Mark if you need a truck.

They approved me after I was rejected everywhere. I am new to this country and don't have much money. I wanted to start a limousine service and I tried everywhere. When I contacted autonation, Mark was patient with me. He didn't try to rush me out like the other places. He helped me find a very nice low Lincoln with low miles. Mark Cain is not like any of the other car sales people. You can trust him.

I hadn't shopped for a new vehicle. My last truck was getting up in miles. I did some research online. I found a truck on the autonation website and Mark Cain responded to my request for information. He was very patient. He listened to my questions and answered everything I asked with confidence. He really knows his trucks. The management was all very professional. They weren't pushy at all. If you need a new vehicle, go see Mark.

I've never bought a car before, so when I was ready, I shopped around. With my lack of credit, no one was giving me a chance. I contacted autonation in Union city, Mark called me right away. He asked me what I was looking for. I told him about my situation and he told me he would do everything he could to get me approved. He called me back about an hour later after receiving my information. He got me an approval and the payment that I was wanting. He was very patient. Everyone was helpful.

I bought an Ford Fiesta on saturday and I am in love with this car. The sales rep Laviel was so very pleasant and helpful. What I love the most about Laviel is that he was patient and honest. He was really there for the customer. He even contacted me after I bought the car just to make sure that the car was great a pick for me. Laviel thank you u so much. Auto Nation Ford is the way to go . Ask for Laviel [non-permissible content removed].

I have always had excellent customer service when Gene Evans owned the Dealership. Since AutoNation, customer service in Service Department has gone down hill. I have bought two cars from Gene Evans and was very loyal customer driving the extra distance for outstanding Service. Since AutoNation, you can never get through to the service department and when you do you get a voice recording to leave a message and no one ever calls back in the timely fashion. In the past week each day to get someone to call me back or to get a live person has taken over 2 1/2 hours each time. When the service rep was going to get back to me (doesn't that mean the same day?) no call back. My car was held there for a week. When I called the Service Manager on Monday, the operator laughed saying its so hard to get a hold of him and the general manager. I left a very curt message at noon and asked to be called back. He never did. The service Rep finally called me back on Tuesday to take care of the problem that I had been waiting to hear back from last friday. When I went in today to pick up my car ( and the service rep knew I was coming in), he never came over even though eye contact was made, nor did the service manager ensure all was taken care of to my satisfaction. Very poor customer service!!!! All it would take is for both to ensure I was greeted and all was taken care of!! Thats what Gene Evans staff would have done. It only takes a few moments and I would have left feeling that AutoNation cared about its customers. Well I left and after 15 years of coming to this location, I will be going to another ford dealership for my service.

Had a wonderful experience buying my new car from Mark Cain. I would recommend Autonation Union City and Mark Cain to all my friends and relatives looking for a new vehicle.

Bill Miller, GM, of Union City AutoNation assisted in removing the marks from my front fender and put a shine back on my car and a smile back on my face. Fantastic customer service. My husband bought my brand new car here. They take great care of us!! Nancy Walden

Levail was the most genuine sales rep I have ever met. He was so kind and patient while helping me find a car. He went above and beyond to make sure I found the perfect car. He was the nicest and most friendly person in the whole place. I would highly recommend him to anyone looking to buy a car. I couldn't have picked anyone better to help me.

Was looking for a new Lincoln MKC to replace my older Escape. Found one at AutoNation. Mark Cain called me and sent me a price that couldn't be beat. When I got there, he had all of the paperwork ready and waiting. My new MKC was full of gas and clean. I'll be going back eventually to replace my wife's MKX.

FAST AND COMPLETE WITH A CARING SPIRIT. SALES AGENT TOOK THE TIME TO EXPLAIN WITH DETAIL ABOUT TRUCK AND FINANCING.

This was our last stop of the day. We thought we found the perfect car for us only to find out someone was in the process of purchasing the car. The sales person was really great. He asked us what we were looking for and price range. He went in an found exactly wanted we wanted on the first try. We left feeling like we made a great decision.

Excellent sale representative- very knowledgeable and helpful.

I was looking to buy a new vehicle within the next two weeks, but couldn't decide on the Explorer or the Flex. After test driving I decided on the Explorer. Mike was very friendly and courteous. He wasn't pushy, and made you feel very relaxed. After talking with him I decided to make the purchase the same day. So glad I did. Thanks Mike for your help and the follow up call to see how things were going.

Outstanding all the way. Great bargain and super people to deal with.

I just purchased a new 2015 mustang and wanted to thank David, Paul, and Bill for your great service. You always make us feel right at home and it's a pleasure being one of your customers! !!! Thanks again for taking such great care of my family and I all the time! !

I contacted Auto Nation to inquire about a vehicle I was interested in. Since the first time I got on the phone with them, they provided me with the best customer service ever. They gave me all the information I needed on the vehicle and scheduled an appointment to go see it. Let me just say, that what you see on the pictures online is what you get!! Not everyone can say that. Jerry Singer has to be one of the best salesman out there! No wonder he has been in the business for 22 years. He was very friendly immediately and treated me and my family with respect. Auto Nation makes sure that you leave there happy and ready to take the car home. Needless to say, I purchased the vehicle and am very pleased with it. I had the best buying experience ever. Would recommend this dealer a thousand times!

I am so excited to have another Mustang GT! Mark Cain was great! Dan Griffin was great as well he remembered me from years ago. Finance manager was awesome as well. I would recommend Mark Cain to anyone who wants to by a car! Awesome team work! I have bought many cars from Gene Evans years ago and this experience went just as well. Thanks again guys for making it Happen!

I bought my last car from AutoNation Ford a few years ago. I needed a bigger car for my job. I received such good service from AutoNation the first time that I decided to contact them again. Mark Cain responded to my request quickly. He found the vehicle that would help me best and gave me a great deal on top of it. Thanks again AutoNation. I'll be back.

Union City Ford has taken care of my car needs since 1999-2000. They have provided me with Ford car products for my entire car buying/ownership history. They've taken care of me and watched me grow up from a baby to a full grown adult in terms of purchasing cars. I always feel like they welcome my business whole heartedly. While this process is reciprocal in that I am paying for these services, they still welcome me with open arms and make the impossible possible. Levial Arnold Sr. has been the sales associate of whom I have been dealing with and making my purchases with for the past 5-6 years. Always service with a smile, and getting the job done. He has been truly vested in my needs for a vehicle and for that my family is truly grateful. Union City Ford has been my home base and will forever remain home for me.

I had a GREAT experience at ford Lincoln auto nation. He worked with me until I received the car that I wanted !!! I smiled from ear to ear the second I test drove the car to the moment I was about to drive off in my 2003 Ford Taurus !!!! If you are looking for a great salesman to find you a great car ASK FOR MR LEVIAL ARNOLD !!!! ASK FOR LEVIAL ARNOLD !!! ASK FOR LEVIAL ARNOLD !!!! You NOT regret it !!!!