Excellent care and customer service! I brought my vehicle in for the first time to this location and was thoroughly impressed with professionalism of the technician that I met with and how efficiently service was. I was looking for a new home for vehicle maintenance and I’m sure that I found it here.

You can improve by going out of business. y going out of business. You took money from my insurer and did NOT do repairs. You sent me out on the road without oil, with a leak in my coolant system the POURED out antifreeze literally as fast as it poured in, and NO brake fluid. My mechanic found *DIRT* had been shoved into my radiator, too. To give you an idea about the expertise here, they locked my keys in the truck and I had to give them my code to unlock it. If you want to keep your car running, run AWAY from these guys. Fast.

Jade Battiest was wonderful. Finance had to call back for corrected paperwork but owned their mistakes. Anyone may stumble, but the whole team was focused on my satisfaction.

The BEST EXPERIENCE I’ve had at at dealership GARY kept me informed and made sure everything was fixed

Jeff did an outstanding job, quick and professional

Donte wad VERY friendly and professional

My car stayed in the Service Department for 3 days and nothing at all was done to it, even though I begged for a diagnostic test to be done. They insisted nothing was wrong with my car even though I was having it jumpstarted regularly. Got my car back and there was something very minor going on with it, but this location didn’t even care to check. I’m the only owner, always serviced my car with Ford & I have reasonable miles. This location told me to get rid of it without....ever servicing it.😕

Very helpful staff. My car was seen to immediately, and repairs were completed in a timely manner.

Troy did a great job getting my truck services check all parts that needed replacing didn’t take long to get every thing done thanks for a great day knowing my truck was service fast and correct

If you have service needs please see Donte! He is absolutely AMAZING! He genuinely cares about his clients!

Excellent service from James Jhhdjndnndnkdodkenxbeb

Great Experience. David Miller our salesman was great

I found thre truck i was looking for at your dealership. I worked with cynthia and lenny. It was a good experience and i recommend them for working with.

Quick and easy waiting room needs a little updating

I had a great salesman (perry he went above and beyond to make sure I got what I wanted and I test drove my eco sport and perry explained everything to me about the vehicle I was very impressed the way he showed me how everything worked on the vehicle I have bought several different vehicles over the years and perry was the best salesman out of all the car lots I have ever been to he is #1 in customer service

I want to thank and compliment Service Advisor Donte Collins for providing a great service experience. Donte has a great attitude and knows how to treat customers really well. Despite it being a busy Saturday, Donte managed to get my car serviced (oil change) in about an hour .Thank you, Donte and AutoNation Ford for taking good care of me and my Focus RS.

Troy was great to deal with. Towed in with two blown tires (pothole) and 500 miles to go to get home. Troy was able to get the tires and install that day and get me back on the road. Thanks again to the autonation team.

I have been using this dealership for years, don't plan to change!

I came in with a car that was giving me problems. My salesman, Levial, helped me get a great deal on my trade in and find my dream car! I couldnt believe it. I could afford my dream car. I am so excited. Thank you Autonation! <3

I loved the personal customer service. They are very welcoming and work within your budget.

Had a wonderful experience purchasing a new Ford Escape from my amazing sales man, Levial Arnold! He was extremely knowledgeable and efficient in the buying process. He was able to value my trade, get me approved and have the exact car I wanted delivered to the store before I ever arrived. Best car buying experience ever! Highly recommended.

This was the only dealership willing to take my car and try to get repaired in the same week. Very friendly and very personable. I will definitely go there again. Joe was wonderful

Very fast service and efficient

Great customer service. They will make sure to put you into a car with a very great price. I would recommend AutoNation Union City to anyone that needs a new or used car. If you have your child(ren) with you they will also have something to keep them busy while you handle business. Izzy has great service and Bill was awesome. Thanks for putting me I to a new 2019 Ford Edge.

Went in to have tire replaced and annoying rattling in pax side door fixed. They replaced the tire...didn't do anything to fix the rattling in door.

I recently had my auto serviced here, and would like to commend Mr. James Briggs for his excellence in service. There were several items that needed to be completed and from beginning to end, he stayed in contact with me- explaining what was being done and why. My car is running well. I appreciate Mr. Briggs' expertise and professionalism. P. Ledbetter

Went for maintenance on my car and they were able to get me in and out faster than I thought. The advisor understood what my concern was and person handing out jobs new the best tech to give it to. Tech found the problem and worked up two different options for the repair. I am very pleased on the options because this car is older and not driven daily.

August 7th at approximately 10:00 a.m.my family and I were loaded up and headed for a short but much needed vacation. After breakfast at McDonald's our car, 2014 Taurus, would not crank. I popped the hood and found the positive battery terminal covered in corrosion. The terminal is covered by a plastic cover so it went unnoticed, besides the battery is less than a year old. After cleaning off the corrosion I saw the battery terminal was broke. If you google this problem you will find this apparently is a known problem. The terminal is part of a plastic assembly with other plugs and wires so it isn't a simple fix. I called several parts stores and they all said you gotta go to Ford. AutoNation Ford of Union City was on our way so we called them. The parts guy verified they have the part. $350! OK Ford you got us. We are in dire need and I guess we have to pay it. We jump the car off and head to AutoNation where they will save the day. Not so fast. We turned the car over to the service department and explained our situation, luggage, kids, beach... More than an hour later my wife asked about the status. She was told that they cant get to it until late that afternoon, 3-4p.m. and was presented with a quote. $1000. That is correct one thousand dollars! We were told the battery needed replacing, the part, labor and then the reprogramming of the computer because the battery was dead. A $1000 for a battery terminal. I kindly refused and asked for the car back. They said it wont start and we needed to call a tow truck. I told them I was able to jump it off and one of the employees said "well may be you know something our mechanics dont!" I did not appreciate the comment. So I walked to the car with a "mechanic" who placed the jumper cables on the battery terminal. I quickly moved it from the battery terminal to the starter wire. The terminal WAS BROKE! of course the car wouldn't start. I cranked it up and drove back home. I went to Amazon and purchased the part for $28. Too bad it wasn't prime 2 day shipping so I had to wait for the part. I received it yesterday. It took less than 30 minutes to replace and that includes having to search for my 10mm socket. It cranked right up. No new battery, no "reprogramming" of the computer. $1000 - $28= $972 in savings. The real value is in knowing where to take your car in an emergency or better where not to take it. I wished I could give a negative star. An opportunity to help someone in a tough situation, I feel, turned into an chance to take advantage.

Had a great service visit. Check in was very good, my advisor explained what I needed. The service was performed in a timely manner. My advisor gave me info on what I should have done on my next visit to take care of my new Escape.

horrible service department, took my truck in yesterday for an oil change. today when I get into my truck my check engine light came on as well as my oil pressure sensor has went bad, check the oil level its 2 quarts short how is that when i just got a oil change yesterday, truck was working just fine before I took it there, they are so busy trying to sale you something need to focus more on doing a proper oil change, been calling all morning nobody seems to be able to answer the phone in the service department. save your time and money and go elsewhere

I had excellent experience at Auto Nations Ford dealership.

The service Rep. Troy Carden did a great job checking by vehicle in a very polite , answered all my questions. The only thing was it took three days to get my truck fixed. I was with out a vehicle.

Bill and David Miller were very professional in their work. We felt no pressure therefore we were at ease with our decision to buy. We have purchased many vehicles commercial and private and drive an hour to have the privilege to work with Autonation. Many thanks to Bill for his many years of service and David for handling his part. I will shop no where else because of these two tireless workers.

My wife was first in line. Got there early so she would be and one of the works open the other door. And let cars in before her plus the cars that pull in off the Street went before her. She was not a happy camper. But our service representative joe took care of her when she explain the situation. Thanks to Joe for see it and taking care of her. Because she had made her mind up not to ever to go back there again. But Joe fix the issue and she good.

Service managers were kind and nice as they should be. HOWEVER, they are service managers and part of their job is to sugar coat logic and lie when needed. plus up charge to make a quota on parts and service. It's sickening when you think you can take your vehicle to the makers of your car, you feel they would definitely find out the issues instead of keeping your car for 12 days with no communication and then say they think they know what the issue is. I could go on but it's a waste of time.

My long procrastinated trip to get the recall situation taken care for my car was a great experience! What I thought was going to take a minimum of 2-4 hours of waiting or being shuttled back home turned into the job being done in about one hour. I was taken care of by Donte, and he was awesome! Everyone was friendly, courteous, professional and very efficient!

Have used this service dept. for years and have always had excellent service!

Excellent service and very friendly. Got me in and out as requested!!

Donte took real good care of me while getting my car serviced.

Mike Smith was my salesperson ,I have had nothing but Great Service and Honesty from him and the Dealership as a whole. Based on that I took my best friend to buy from them (that takes a lot because long after Bad Experience is gone, your friend is still there to remind you that "You took Me There") Not the case here ! My friend still raves about what a Great Deal He Received and how he never had experienced such Individual Attention or Service. Best Place to Shop or have Vehicle Serviced .

Service was great and customer service was impeccable! Great job!

Lavail Arnold is the best car salesperson in my opinion, he was knowledgeable and kind. I will refer everyone that I know to him.

This is a great place to buy or have service work done. They are very busy but they work very hard to take of their customers. I have purchased and have had cars serviced in Union City for years. Autonation Ford is the best. Give them a try and you will be happy you did.

professional and reliable. prices are competitive

They go above & beyond to help the customer out!

service dept is a great place to get your car or truck serviced

I am very pleased with all aspects of the service department.

James was very helpful in getting my situation fixed. Even though my car was not damaged by ford he acted tentatively and with sympathy. He has the ideal customer service.

Everyone was professional and polite.It was a very great experience.

I brought my car in for service and the technicians worked until closing to resolve my issues and because it wasn’t completed at closing the service manager Mike put me into one of their vehicles a 2019 Lincoln Nautilus SUV because Enterprise was closed so I wouldn’t be inconvenienced over the weekend. I appreciate them working hard to get my car running!

Wonderful service Joseph Dodd was wonderful took care of my truck problem. Did not take long

James Briggs kept me informed the entire time. I never had to call him and ask him anything about my car . He was professional and informative concerning the issues with my car. I would recommend him and the whole service department to anyone because of this experience!!

I was a first time customer to this service department; I will not be back. I dropped my car off on a Wednesday late afternoon; I never heard from anyone with the service department so I called and left a message on Thursday late afternoon asking for an update. I called again on Friday at noon leaving a message with both the service manager and again with the service tech. I finally got a call Friday at 4 pm but when asked if the locks on my doors were working I was told that they would check and call me back- that call did not happen. I showed up Saturday to get my car. No one reviewed the $800.00 worth of service completed, sans the receipt. I received a survey call on Tuesday- I gave my feedback which resulted in a call from the service manager. I was advised that this was not the customer service that they wanted to provide and that he wanted to fix my locks( yep, locks not fixed) He said he would call me either Tuesday night or by noon on Wednesday to arrange for a car rental so that they could once again look at my car. THAT call never came. If good communication with the folks you are paying big bucks to fix your car is important to you... find another service department.

Had an awesome sales experience with these folks and the service is always excellent.

Wonderful dealership with wonderful people! Mr. LeVial Arnold was so kind and helpful! All around excellent experience here! We will definitely buy cars from him in the future too!

My process was very easy and enjoyable. Jay and Mike made this process very comfortable for me.

Always a great experience with David Miller! He has sold me a vehicle, and I've sent multiple friends to him to purchase vehicles, and they have all given the same impression! Service and parts are also top notch!

Worst customer service ever! This location is horrible and it shows in their employees, esp Lenny Guinerra...the finance manager. The rudest individual ever. Beware of the warranty they’ll try to push on you if you’re buying a used vehicle, they won’t ever try fixing your vehicle anyway. Def not an accommodating dealership like where I came from, BMW! I’ll stay there next time.

They were prompt with repairs. Also up front with what needed to be repaired as well as options.

My wife and I were very happy with AutoNation Ford in Union City on our recent car purchase. Our salesman was Jerry Singer and he was very patient and very professional in helping us with our purchase of a new 2019 Ford Explorer XLT. I would definitely recommend this dealership with a new car purchase and also ask for Jerry Singer.....he is the best!!!!

Joe Dodd is the best. Profrssional, courteous and knows how to make you feel at ease. Had a great first time experience. Will continue to go there.

Best for customer service! Always there to answer questions and be of assistance. Jerry Singer best salesperson !!!!

Isadore was friendly and engaging salesman. I told them I was paying cash and did not want any purchased warranty on the vehicle. Vehicle was not ready at the time I told them I would pick it up and finance guy tried to put hard sell on me for warranty even though I?d been very clear that I wasn?t interest. He got quite snappy when I declined the warranty. Love the vehicle and liked the salesman. Did not like slowness of closing out paperwork and rudeness of finance guy.

My insurance company tried to steer me to another collision center but I picked Autonation Ford Lincoln Union City. They took my car in on Mon. and 5 days later it was ready to go. Great job on the repair and great contact from Vickie in the collision center. I will be back if I ever need another repair. This has been the best place to buy and have my car serviced that I have found in Atlanta metro. I say give them a chance to earn your business they have mine.

James Briggs did a great job! I highly recommend him and will request James for my next service appointment.

Mr. Donte Collins was a true professional. He was very courteous and answered all of my questions. Thank you.

I was very happy with the service and the customer service. My consultant, Jeff, was very informative and kept me informed throughout the entire process. My car was so clean when I got it back and even smelled new. I left the dealership I bought my car from because of poor customer service. I'll be coming back here, even though it's much farther for me to go. I'm not happy that I'm forced to post this on social media, but my service was good and they deserve the shout out.

They want to earn your business so doing business with them is not transactional but relational. you are not treated as a commodity but as a valued customer.

I have three Ford cars and a Ford F-150 and I use Auto Nation of Union City Ga. When your having service done ask for Sheri Wigelsworth service Advisor. She is super Awesome. Joe

James made sure my first experience getting service at Auto Nation was perfect. This will now be my designated service center for my 2019 Ford.

Sale was completed with no problems; all questions were answered

Had a great experience. Cynthia was great

Service Mgr James Briggs went above & beyond the standard low quality service I had been accustomed to in the past; I give him a grade of A+. Thxs Mr Briggs, because of your outstanding customer service; I am considering purchasing/leasing a luxury vehicle from Ford once my current lease expires in 2020❤️❤️❤️👍🏾👍🏾👍🏾

Your folks in service are always helpful and courteous in person and on the phone. My only recommendation is to work on dropped calls or calls left on hold. I was dropped after being on hold for 5 minutes. When I called back, was picked up and hung up on again. 3rd try was a charm!

I use service advisor Sheri Wigelsworth who does an awesome job. Always ask for her.

Mr. Joe Dunn took good care of my vehicle. I would highly recommend that Autonation Ford

Mr. Dunn took good care of my vehicle. Very honest about service expectation time. Very knowledgable on service prices.

My 2014 Ford Focus was recalled by Ford Corporation and I made an appointment, carried my car for the recall and the mechanical corrections to be made. I made an appointment in and the repairs, I assume were made. I waited for the repairs or adjustments to be made, but driving the car and there seems to be a difference in the way the car is running especially when it running or the engine on on. It runs differently now.

The total time for the repair took longer than I would have liked and than I anticipated, however, some of the delay had to do with factors outside the dealership's control, e.g., closure of manufacturer over holidays. I dealt with Jeff Hicks as a service advisor and he was great. Kept me informed along the process, apologized for the delay and explained the cause. I highly recommend Jeff as an advisor.

My 2014 Ford Focus was brought in because it was recalled. I made an appointment and brought the car in at 8:00 a.m. The problem I had was after the checkup or repairs. I discovered that my clock, lights, radio and other related devises had been changed or and were not put back to their original positions. These were settings that always remained on since I had the car (2014). When I discovered that these necessities had been turned off or changed, I called the service department and they instructed me to come back to Union City. I am a Senior Citizen and I live in East Point, GA. This meant that I had to drive back there to get these devises back on or adjustments made. If the mechanics turned these devises off and changed the settings. They should have be turned back on and adjusted when they completed the service on the vehicle. I went to Good Year and personnel there readjusted my clock and got it back on. Then I discovered I had no lights for night driving,the lights would not stay on. The shop personnel had turned the adjustments OFF for my lights that stayed on day and night. My neighbor came over and turned those back to where they were originally. When the mechanics work on cars and complete the work assignment, they should readjust and put all changes made to their original place (back to where they were when the vehicle was brought in for service). Management there was of little concern or help. All they could say is "bring the car in". NO, I was not driving back to Union City after a five or six hour wait for something that the mechanics did not put back to the original place, which is negligent. I am a senior citizen and this was a very bad experience for me. Those changes made by the mechanic or whom ever did the repairs or whatever, they should have readjusted devices in my vehicle to the original position for which they were after they serviced the car. I had no lights for night driving and my clock and radio were out and did not function. Is this how you treat all of your customers? I have owned three or four new Fords in my life time and have always received great service, but this one trip was a very bad experience for me. You service a clients vehicle, change the devises or turn them off when servicing it and upon completion and not put the devises back to the original positions for which they were when the customer brought in car in for service. The service received was the result of a recall on the 2014 Focus purchased in 2014. Artvetta Y. Jones

As always I received first class service

Isadore “Izzy” Dixon was awesome from start to finish. Responded to emails and returned calls immediately. I felt very comfortable about making my purchase. He was very professional at all times, polite and courteous. That meant a lot to me. Leonard Guarneri was also very professional answered my questions and was very helpful in getting the car/color. Ted was very professional in making sure I understood my contract, he explained everything in great detail. Thank you to everyone it was an awesome experience, know waiting everything was simple and fast. Not what I remember from back in the day car buying ☺️☺️!!

Bill Miller and his team are the best!

Sheri was very helpful and keep me informed about my truck. I would recommend her to any of my friends or family. And will tell people about her help

Today we went and met with Issi Dixon He is totally awesome!! We just stopped by this dealership just looking and found the vehicle we had been looking for but didn’t even know. We didn’t know the vehicle even came with so many accessories or that we would get to meet the previous owner. We will definitely return to bring more business to Issi he is the kind of salesperson everyone wants to deal with This dealership is the place to go for a fair and honest sale which is hard to find now a days and to know that a dealership promotes from inside Issi came up from service to being a sales person and he is doing a terrific job

Great service at parts department and prices

AN Ford Union City Ga is the best FORD dealership in Ga. They always try to the right thing for the customers. Love this store.

The service team is excellent..knowledgeable and friendly.

I've bought a car here and now service my mustang here. Chris the service manager is the only one I look for and he has always been great. He left for a second and came back and I was thrilled. Thank you for your great service and taking care of my car now for 6 years.

super super customer service... gave me what I wanted and handled with care! I will refer everyone here! Thank you!

Jerry Singer was excellent. He listened to my needs and had the car I wanted on the lot to test drive. He was knowledgeable about the vehicles and was very patient. Bought the car the same day, and got a great deal! He gave me excellent customer service.

I recommend autonation highly. Very experienced staff. Friendly customer service. Worked hard to get me a great deal. Love my new escape

As Always i was completely pleased with the service I received from AutoNation Ford, especially Service Manager Mike Eaton, he was great in his assistance coordinating the parts arrival and scheduling the installation of them in a timely manner.

Brought in my car for a new key and immediately received extra care from Clayton when he covered my open sun roof with shrink wrap as I was still getting my title and liscense information logged. Jeff Hicks made everything so easy and fast as well.

My husband and I had an extremely pleasant experience purchasing a new F250. Chris Barnes was knowledgeable and friendly and answered all our questions.

Excellent experience buying a new vehicle. Friendly and professional service.

Fast easy painless. Great customer service

Great service from entire service department. Will recommend to anyone.

Sherri Wigelsworth was the service manager who helped me when I dropped in without an appointment. I needed to get immediate service because my battery was near death. Sheri wrote up my car within 2 minutes of my arrival, and 2 1/2 hours later I was driving out with a new battery…all under the 36-month warranty. Both my buying experience from David Miller and my service experience from Sheri Wigelsworth were excellent. I highly recommend AutoNation Ford in Union City.

Best deal around

Great dealership! Purchase was a breeze! Everyone was friendly and they have a great selection.

Perry H treated us like family, was honest, problem-solved with us to field variables, and we left with what our family needed. Bill Miller met us, chatted a bit, and made sure we felt comfortable. Thanks much! Follow-up... After 2 phone calls, an appointment was made for this morning for "we owe" (minor things). 2 more calls to make-sure replacement rear tires would be taken care of, as my truck was sold to me with tread barely at 5/32", I was assured all would be done today and tires were in stock. Am omw home. Buyer beware/be aware. Time on a 7a.m. Saturday morning wasted. Hoping they will reimburse same tires at my local Discount Tire store, but doubtful. :/ More time an annoyance predicted. Stood by their word. All taken care of.

Excellent service in a timely manner. Everyone is friendly and Sheri, my service writer, kept me posted on my car's progress. Above and beyond!

Jeff Hicks went out of his way to make my visit easier and the repairs were done in good time.

From purchase to service has been nothing short of great. Everyone has been professional and friendly.

Donte Collins was the best person i could’ve picked to help me.

Purchased a used car from AutoNation, Union City, Ga. They tout that they do a "rigorous inspection" on their vehicles before offering them for sale. If that's the case, then why was one tire found to be installed wrong (directional tire and the "inside" marking was facing out). Two tires were way overinflated to 54 psi, one tire was underinflated at 24 psi and only one was pretty close, at 34 psi. When I checked the oil at home, I found the car over a quart low on oil. Had to make a Wal-Mart run to pick up a couple quarts of Mobil 1. I'm not sure what they deem "rigorous", but if they don't even check tire pressures and fluid levels, well...…….

I know this dealership is busy but no reason for employees to stand at each other’s desk, talking and ignoring the 5 customers you have in line. That was until James came back from lunch and took care of everyone. I do rate Mr. Briggs 5 stars.

James was very professional and had excellent customer service

HAD A PROBLEM WITH FORD TRANS VAN. RECEIVED THE BEST SERVICE EVER RECEIVED FROM A FORD DEALERSHIP. VERY QUIET HAD LITTLE DOWN TIME. THANKS SERRY FOR YOUR GREAT SERVICE.

Fast, quality service. Friendly staff, excellent work.

I have a 2017 Lincoln MKC and was able to do the RedCap service for my vehicle. Chris Harder took great care of me and got my MKC cleaned to showroom standards and exceeded my standards. I love my Lincoln and I love the timely manor in which the RedCap gets my vehicle to the dealership then back to me. Thank you Chris Harder for the amazing service! 10 Stars! Macy the cashier/porter is always polite.

I had my 2016 Focus RS head gasket done and would like to thank James Briggs and the tech who did the repair.

My experience at AutoNation Ford Union City was very NICE and REWARDING. From the Mgr, Ted the finance guy, Charlie the Salesman, and let's not forget Lenny! They ALL toke part in me walking out of there satisfied. Ted toke the time to explain the finance side where I could actually understand. Charlie IS the SALESMAN of the YEAR. Thanks you guys...Thanks.

I dropped my Ford F150 off at the service department on Monday OAB 1100 hrs for repair of 2 recalls and to examine the right front brakes to determine if the rotors from 2 earlier repairs had failed again. I was given the impression that I could wait on the repairs or be provided shuttle service to my home. I elected to return to pick up my vehicle and did not require shuttle service. OAB 1700 hrs I tried calling the tech service rep on the line I was given as it was her direct line. After 2 tries, I called the main service # and the operator connected me to my service tech whom I could not contact on her direct line. Her reason, "I was with the boss, you know how that goes." I was advised that my vehicle required parts which had to be ordered and it would be ready the next day. No follow up calls from the tech to advise of the repair process. OAB 1845 hrs, I again tried the direct numbers but again had to go through the service operator and was connected to my service tech. Svc tech: "The parts are in and it should be finished in the morning. I'll give you a call. The front rotors need to be adjusted and I recommend that the back brakes be redone." I opted not to have the back brakes serviced since I had had no indication that they were out of adjustment. OAB 1130 hrs on Wednesday, I again called the tech who commented, "You must have read my mind, I was just about to call you. Your vehicle is in wash. Give me about an hour and you can pick it up." OAB 1300 hrs I arrived @ the service department and was told to proceed to the cashier. The cashier did not have my paperwork and advised the tech of the same. The tech came to the cashier's office and to her surprise and she could not understand why, the paperwork was not there. I finally completed the paperwork and paid for the service OAB 1330 hrs. I was able to see the dealership's service manager and outlined to him my experience with his service tech and that I felt that this was by far the worst service experience I had ever experienced.After the service manager indicated that he would address my concerns with his staff, I assured him that I would afford the dealership another chance to service my vehicle but only with another tech that he assigned.

Great staff and service.

My truck had 2 recalls which were done and I got the oul changed and tires rotated in a timely manner .

I was completely satisfied with my service yesterday. 2 recalls were completed, oil changed and tires rotated in a timely manner . hi

The salesman had great customer service.

This was the easiest trade i have ever done. I did not want to haggle price and deal with the back and forth. They asked for my offer and accepted it within 24 hrs. Thank you for being up front honest men.

My car was not detailed. I arrived at 8:30am. I left at 11:45am.

Excellent experience with Cynthia Lutalo, our sales rep. She went above and beyond to make this a great buying experience for us.

Excellent experience with Cynthia Lutalo, our sales rep. She went above and beyond to make this a great buying experience for us.

Fast service. Nice cars.

Polite, courteous clientele. A good experience.

Excellent deal on cars and trucks.

I purchased my car on line and the salesperson Cynthia was the best. I asked about several model type and she responded very quickly with "out the door" price. She made the buying experience easy without hassles. I would buy from them again in the future.

My car was annunciating that it could not detect the TPMS sensors. I tried to "train" the system using the procedure in my owners manual but was unsuccessful in doing so. I made an appointment to have the system repaired at the Autonation Ford dealership in Union City, GA. The service department was friendly and courteous with a pleasant waiting area. The mechanic determined that one of the TPMS sensors had failed and after replacing it he was able to "train" the system. It now works fine. Overall the process took approx 2.5 hours. My car has approx 27,000 miles and the repair cost was completely covered by the warantee.

I was very pleased with my experience. My technician, Donte Collins was very knowledgeable and serviced my car quickly and efficiently. My car feels great. Thank you!

Great people great service best place to do business I have purchase and family 108 vehicles in 25 years

It was so easy dealing with Paul Mccaughey. He makes buying experience it should be. I have bought three vehicles from AutoNation and it's been the same every time NO HASSLE. If you want a new Ford give them a try!

Delightful. Treated with respect. Person was knowledgeable about the situation.

Great with service and don’t waste time getting the job done

the service was prompt. the service rep was courteous and knowledgeable.

Left my vehicle at the dealership for service while I was on vacation. They had my vehicle for a week and a half. Did not get the work done. So, now I’ve lost additional time from work to drop off the vehicle and to pick it up only to find out they will not give me my car until insurance pays. Why wasn’t I informed of this before I left my vehicle? They’ve had it another full day. The work was done before lunch. Here it is 5:40 pm and still no vehicle for the weekend when I have things to do. I asked about getting a loaner. They offered me a 50 % discount at a car rental agency. I do not feel I should have to pay this because of their issues as I have been inconvenienced more than enough. Not to mention the first time the installed new wipers for me and left the covers on them. Thankfully it did not rain too hard because I could not see out of my windshield.

Brought my new, well new to me, 2017 Fusion to Gene Evans for 10,000 mile service and was pretty pleased. Even though they were busy on a Friday afternoon, I managed to get out with a fairly decent wait. The technician was very helpful. I look forward to using this dealership again for my service needs.

Honest, friendly, fast service. Bought the car here, will buy another here when the time comes. Everyone I've dealt with in the service dept has been great.

Poor service and poor management. They kept my car and closed on Saturday and I was having oil change. To top if off they’re closed on Sunday

Came in for oil change they got me in and out in just over an hour. They took me over the phone as I was getting off the exit. Great job.

It was a pleasure dealing with James. I definitely will recommend him to others.

sales person (Jerry Singer) has been my go to person for fifteen years

Great experience. Took my car in for a recall. They were really busy but Sheri was awesome. She got me taken care of right away. They gave me a rental for the two days and had my car detailed and ready to go. Such a better experience than I had in the past with the other dealership nearest me.

AN Union City is my go to. It's rare to find a trusting shop that does not screw you over it try to upsell and also is knowledge so I value this location!

53000.00 F350 starter went out after 5000 Miles we use as our working truck. Took 3 days and still have not looked at our truck. We have lost 6000.00 in revenue and they do not care!! Truck is under extended warranty and they told us 2 days! NEVER EVER go there again. The worst place in the world. Will never buy anything else from there!!!!!!

Autonation Ford has been a wonderful dealership to work with. They sold both me and my fiancé two cars within a month! The process was a little difficult with my car since it came from Florida, but that's okay. They did a wonderful job at getting it home safely! Thank you so much to Jerren and Tom, and the rest of the Autonation family, for selling us our new cars! We actually wanted to buy locally, but just goes to show that buying local isn't always the greatest. *coughes* I'm talking about you Coweta County dealerships. I'll be back to buy that Porsche when I'm ready, Autonation!

I had my thunderbird repaired this month, July and I thank Mr. Joe for his time and service, however I am disappointed in the repair work. I am still experiencing some of the same issues I sent my vehicle in for. I was told once the throttle body was repaired then they could further diagnose my other issues. The car still have a hard crank and I still hear a piercing sound. I must give credit that the throttle issues was settled and the car runs much better except with the issues listed above. I didn't get an update or call on my repairs, we had to call to get updates. Not sure if I would recommend service from this company.

Very good. Chris is so customer driven. I am so happy to see him come back. It's so nice to get good customer service. My last visit before Chris came back was not good at all. My experience with the technician leaves a lot to be desired. I'll leave it at that..

Still love this place, great place to buy a vehicle and excellent service department, Jeff Hicks is awesome! Only negative is having to endure watching "The View" if you are stuck in the waiting room. 😲

Great customer service ,kind and recommend them too.

Jerren made my buying experience as painless as possible! He stayed late and had most of paperwork completed when I got there! Patiently explaining everything to me when I asked a million questions! Thank you!! I LOVE MY MUSTANG!!!

Joe was awesome and apologized for the wait time; which was a little longer than expected. The Service Tech forgot to reset oil life so I did that when I got home.

Great service and the repair was completed within the time that they told me. Great service writer.

great dealer , bought my F250 from them and always have it serviced by them

Levial was amazing! He sold a truck to my dad, husband and now my 2018 Escape to me. Would highly recommend him and AutoNation again!

Purchase of auto was a breeze, nice people! The car on the other hand had several issues we are in the process of correcting. The seat heaters did not work, the rear defroster did not work and the Catalitic converter smells like breakfast (eggs). All of these issues in my opinion should have been found and corrected in the 125 point check before it was sold. So now its off to the service department, not what i bought it for! I did however return it within the 5 days so if its not right it will stay there!

Sherry was GREAT to work with in the service department. Thank you for everything!!!

Service was very good. Service rep was very knowledgeable

Mr. Arnold was the best. Made us welcome, was attentive to our needs, made us feel completely at home! Don't know of anything else he could have done to make the transaction better.

great place to buy a car they treat you like family

2 months ago I purchased my 2018 Ford Expedition Limited. This dealership went above and beyond to find me the exact one I wanted. Thank you Autonation Ford and Lincoln of Union City, Ga.

Broke down on the interstate in my F250 Deisel pull a big 5th Wheel RV. Limped in the Autonation late in the day. I was being repaired to for an over night stay with my RV parked in a truck stop when Ken (mechanic) took one look and said I can fix in a Few minutes. Sure enough I was back on the road in no time. Can’t thank their service enough.

Great Experience, Customer Service was great and they fixed my car in a timely fashion

I recently purchased a 2018 F150 from David Miller at Auto Nation in Union City. I think this was my 5th purchase from David. I was somewhat undecided about exactly what I wanted, consequently, I sent David on a couple of very involved searches for trucks, neither of which I ended up buying. He was remarkably patient and accommodating and ultimately found the perfect truck for me. David has a way of making the buying process very enjoyable. Never did I feel any pressure or sense any stress from David during the process. If you want a truly enjoyable car buying experience, I highly recommend that you go see David Miller.

I had a great experience at AutoNation. Mr. Arnold was very patient with me and helped me find a car that was perfect for me.

I just picked up my MKX two days ago and I love it! I had a wonderful experience working with Jerry Singer. He knows this car inside and out and explained everything so easily. He actually made buying a car painless! It was a pleasure doing business with him. If you are in the market for a car, don't hesitate to go to this dealership! #happycustomer

Perry and Tom were some of the best to work with!

All I needed was a new oil drain plug. They told me I needed a new oil pan and could install one for the low price of $1,000! I usually don’t come to this dealership and now I remember why. I will not return....

Love this place . They r very nice people . I have enjoyed doing business with them.

Just wanted to thank you for the excellent care and service you provided for my 2016 Focus RS and the head gasket repair. Kudos to Service Advisor James Briggs and the Master Technician(s)who did the work. I’ve had the car back for a few weeks and my RS runs as well as it did before this major recall repair. My car is more than a means of transportation for me and I appreciate you realizing that as well.

Evert time I pull into the stall no service person greets me. I feel igniored and not valued. I had to ask my sales person to ask service to acknowledge my presence.

AutoNation really made the buying process easy for my new Lincoln MKC. I was immediately approached by a young man that was very personable. He did an excellent job helping me get everything that I wanted in the car. I have received several follow-up calls from the sales manager asking if everything is okay with the vehicle. Overall, I am really pleased with my purchase.

Great service! Excellent people! Told them what I was looking for; in and out with superb service.

The customer care was wonderful. I was well taken care of and very happy with everything.

Excellent service all around and the people were very friendly

I recently purchased a used 2017 Toyota Tacoma from these folks. Everyone was polite and helpful, I would definitely purchase from them again. Our salesman was Levial Arnold and he comes highly recommended as well.

I recently got my F150 serviced at AutoNation and I am extremely happy with the care I received. Jim Abatsas took the time to explain my options and the manager there directed me to look at an extended warranty for my truck. Both of my truck problems were fixed and I was thrilled to get it back in a timely manner. Outstanding service!

The service department is very efficient and friendly too! They kept me updated and had the vehicle ready when promised. James Briggs is an outstanding member of the team. Manager Lenny Guinerra( not sure if I spelled the name correctly) makes sure that his customers are well taken care of. He is top notch!

The Sales Associate we dealt with was very Professional, courteous and knowledgeable.

Paul McCaughey was the only salesman I encountered from any dealer that actually wanted to sale a car. I showed interest in a used car just thinking that was all I could afford and he got me in a brand new Fusion. Expectations exceeded. Thank you sir.

I will never purchase another vehicle from AutoNation. Purchased car in September, put car in shop in January for check engine light. We were told it was the transmission, then the throttle body.Went to pick car up early March it would accelerate. It didn't make it out of the parking. AutoNation said it was the catalytic converter. We were told one price and charged $400 more. We finally got car back in March.

As a first time car owner I was worried that getting my car repaired would be a hassle, but everyone was so amazing and fun. The process was quick and painless. I was super surprised that it went so smoothly. I worked with Mike Seaborn and he was awesome! My car drives so much better now! Would recommend this location without a doubt.

My experience was great. Dave in the service department made sure to explain the process and services excellently.

Had a 2;30pm appointment to have my 2015 Escape serviced, The Service Manager took my information and the car went right into the service area. 15000 service and alignment was accomplished quickly and I was on my way home within 2 hours, Much better than a morning appointment. The car is running great. Thank you UC Ford, nt.

I bought a used 2013 Hyundai Elantra and had a wonderful buying experience. Cynthia Lutalo was a great sales person and made the process very easy. I would definitely recommend AutoNation Union City and would buy from them again.

Have received several vehicles over the years from Gene Evans/AutoNation ford and never had a problem with their service or new vehicle staff.

Great experience fast service for busy establishment great customer service

I travelled to AutoNation (Jonesboro Rd) because I was not pleased with the Ford Dealership that was closer to my house, that dealership service people were not friendly). I have been to the AutoNation before years ago and just went back; Mark Griffin really was awesome, explained what was going on and I felt that he was genuine, which as a single female is very important, will definitely be going back for service.

I have been doing business with this location through 4 Dealer Name changes and my experience has been about the same with all of them. I would rate Auto Nation as above average in all respects.

Customer Service provided Stella service. My car was detaied with professional service.

I have my company truck serviced every other month. My first time at this dealer, and was the most friendly and professional that I have used in years.

Stopped in only to look at the new 18 f150. I liked it some much I ended up buying it. The overall experience went well, but it took a long time to negotiate the deal.

Excellent, Professional, and business-like. I have been dealing with this company for (Ford Lincoln) for over 40 years all over the USA.

Very easy process to get a wonderful car. I love the feel of the car while driving and the comfort of the seats.

My first experience buying a car was made easy by gene Evans ford. More specifically David Miller, he helped me out so much!

Experience was great. There was some confusion with the warranty but everything worked out. WES was great.

I love my 2015 Ford Fusion and I had the Best Salesman, Levial Arnold! I will tell you, if you are looking for a qualified, knowledgeable, honest salesman, go see Mr. Levial Arnold at Auto Nation Ford Lincoln in Union City, GA! He is the best! Mr. Arnold walked me through this whole process and helped me get through the finance process without a hiccup, I mean he even got me a 0% Interest Rate! Does it get any better than that??? My Fusion is stylish, great on gas and very dependable! I haven't had a single issue...I Love my car! Best purchase I ever made! Go see Levial Arnold at Auto Nation Ford Lincoln in Union City! You will thank me later :-)

From the time Mr. Levial greeted me, he was very professional. He listen to me carefully to know what I desired. He told me, he had just what I wanted in stock! The buying process was really smooth! Mr. Levial is the greatest, I will tell others about him and share his business cards also.

Had a wonderful experience here! I came in looking at a 2016 Ford Escape SE for purchase. I had an absolutely excellent and skilled salesmen in Levial A. He was very direct and honest and at no point did he make me feel rushed or like he was taking advantage of me. He showed me a promotion going on Lincoln MKCs where I could lease one for less than what it would cost be to buy a new Escape. Now i'm paying less for a car that cost a lot more and I have the option to trade it in with no debt or purchase it outright within a few years. I would definitely recommend anyone to go visit Levial. He's a real pro.

This was my first visit at this dealer. Overall, a good experience. I talked to another long-time returning customer I met in the waiting room. The customer said he highly recommended the service department and that he had been coming to the dealership for many years.

I was helped by Wes in service ! He provided me with Top notch customer service from beginning to the end! He should be an example employee for others to follow. Thank you Wes!

Cynthia Lutalo sold me my 2018 Ford Escape. She took the time to find just the right color that she knew I would like and I do! She is an excellent salesperson and treated me with respect. I highly recommend her! She even called me later to see if I was thoroughly pleased as well as thanked me for my business in an email also! Great service!

I went in on a Saturday morning with my two children. Test drove one vehicle and Rick had me in the car of my dreams in one hour.

Customer service is horrible here. Do not have your car serviced here. Do not have any major work done to your vehicle here.

team is professional and courteous, timely and considerate of the customers personal requirements!

Levell Arnold at Union City Ford AutoNation first class purchase three vehicles their over the past 15 years from him and never had a bad experience.�

I had scheduled an 8am appointment today to check my breaks and get an alignment, but when I arrived, James whose customer service was outstanding, stated that he couldn't get to me untill Monday because they already had 3 people in front of me. However, when I initially scheduled the appointment, James didn't mention that he would need the ¿ till Monday. He went on to say the three other ¿ were scheduled after my appointment...."Yes, after my appointment" What's the reason for an appointment if you don't hold true to your word? #donttrustfordunioncity

Had a minor warranty problem with my 2017, F150. Went in on a Saturday, service was great. in and out quickly.

I had an amazing experience at Ford/ Lincoln AutoNation in Union City, GA. dealer was Rob Nelson. He really took time to explain everything thoroughly, was very patient even though I was still there signing papers after they closed. Also spent time with Mike during the signing process. Very friendly, very knowledgeable! Awesome customer service. I have already recommended this dealership to my friends and will continue to do so! Thanks AutoNation!!

Everyone there is very professional and friendly. David Howard always lets me know what is going on with my car and when I might need another service such as my brakes will need to be done on my next visit.

Great service! They truly care about the customer.

I was in for service due to a recall .I was arrived at 8:00 and was out by 11:00. Over all service was good. The staff was friendly and very courtesy.

Mike Smith is an awesome salesman! He really took care of me and made sure I received a really good deal! Bill Miller, the general manager also took great care of me as well.

I had an 11 a.m. appointment to get a scheduled oil change...2 hrs later it was complete...why set up an appointment if it's going to take the same amount of time without an appointment...thats my only complaint...everything was fantastic...

Unless you like to purchase a vehicle and be forgotten about, don’t buy from AutoNation in Union City. I purchased a F150 from the Union City location 8/20/17. I opted out of the carwash and was told by the salesman that he would get me a center cap to replace the missing one since there were no detailers working on Sunday. I have tried contacting the salesman and the used car manager via phone and email with no response for the last three weeks. I also talked to the salesman about having to replace the battery the first week I had the truck. He said he would get with the used car manager and let me know if anything could be done to help me, I have heard nothing back. On 9/3/17 I had to replace the spark plugs and have not even tried to contact the dealership with that issue as I feel it will be swept under the rug like the other issues. Per the paper work I signed, there was a 90 day 4000 mile warranty with the truck, the least the dealership could do is call me back and let me know if these parts were covered under said warranty or not. Now, I know the response I will receive from AutoNation because it is the same for all complaints “Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Ford Lincoln Union City. If you would be willing to give us another chance in the future, please reach out to our General Manager at (770) 674-6075. We would appreciate the chance to turn your experience around.” But why would I even think about calling when I have been ignored this long? I have bought two vehicles in the past 2 years at Allan Vigil Ford and have had nothing but great customer service from them and will be doing all future business with them.

Satisfied repeat customer since 1990 purchased over 5 new automobiles

They were very professional and kept me in the know when my Lincoln was there and on way back to my home

I contacted Autonation through Cars.com with my interest in a Continental. The next day I was contacted by Jerry who promptly sent me an out the door price several thousands below the other Lincoln Dealerships. I told him I would take the deal. He was off that day and sent me to speak to Rick who did an outstanding job showing me the car. It was parked in front and already cleaned up when I arrived. Mike the Finance man helped me get a service contract on the car. They held my check for the full amount and I have been driving it every day since.

My experience was exceptionally I initially spoke with Wes who asked various questions about my car and checked my VIN # to see if any of my repairs were on recall they were so he put me on schedule. In less than 2 days my car was fixed and running like new again. So I am very pleased from the Customer Service I received and also the quick and efficient way my car was repaired.

Cynthia is the best !! She definitely has the best costumer service !! I will definitely recommend her .

Mark Cain did an awesome job of selling us a new Ford Fusion. His knowledge and service were extremely helpful. He was so prepared when we got there and gave great advice. We will definitely go back again!

Been a customer of this dealership for 30+ years. Best in the Atlanta area.

Best Ford dealership in the USA! Bill Miller and his team are excellent! Customer service was invented at what used to be Gene Evans Ford now AutoNation.

Had my 15 Mustang in fore recall and to check unusual A/C problem. It would turn off after about 45 minutes and not restart until next time I used it. Only 450 miles left on warranty so I thought it should be checked. They found the problem which requires taking the dash apart. It now works like a charm. Car returned freshly washed. Mike Seaborn especially helpful.

I prefer to write an old fashioned letter to the HEAD of Autonation if you'll give me the address. Putting my review here isn't going to get me anywhere. Please and thank you, an address please. Thanks!

Stop by monday afternoon around 3pm, saw service advisor Wesley M. about some recall items on my 2014 Ford Focus, also a transmission skip. Wes checkon recall parts and transmission part needed to be ordered, put in loaner car Enterprise Rental, and, trans was covered under warranty, was told three day, on Wednesday afternoon, got call from Wes that Focus was ready for pickup. Was very please with straight up info from Wes and turn around was as stated. Customer service as it should be. Thanks to service group AutoNation Ford Lincoln Union City. I will be back.

A dealership like any other. Time will tell just how good the service is.

I had my diesel truck serviced for the first time last week at AutoNation. I was very happy with the service I received, thanks to Mike Seaborn. Since this is my first diesel he took time to answer all my questions and concerns. When I was checking out (the end of the day) we realized that the Technician had forgotten to do one minor item that Mike had put on the work order. (It was something I requested). The Tech had already left, and I started to leave because it was no big deal, but Mike went into the shop and took care of the matter. I'll be back when it's time for service again.

I was both diss appointed that what I was told would be an approximate 1/2 hour job took 2 1/2 hours. I'm at a Ford dealership with a ford but there are no oil filters for my car. Worst yet, no one bothered to advise me. When I realized I'd been there from 12:noon to 2pm; I had to go ask. When done, as I drove off my windshield fluid had not been refilled as the car told me so. This was an isolated incident, the first in 8yrs and I hope it never happens again.

Cris was the guy that handled my truck. He provided great customer service. It took a little longer than I liked they had my truck 4 days. But they handled a recall vacuum pump, brake booster, oil change and new key and programming. The brake booster was handled with my warranty and Ford took care of the vacuum pump since it was a recall. Cris handled everything for me and he keep me up to date thru out the whole process. I hope not to see them anytime soon but if I do have any issues I will go back to them.

I recently bought a Ford Fiesta from Autonation and my experience has been seamless. Brandon, our Sales Agent, has been extremely friendly and knowledgeable and made the buying process easy and fast.

I think the service could have been done in a shorter time period. I think 2 1/2 hours is too long to change the oil and rotate my tires since I had an appointment and was there before the time of my appointment.

I purchased a Ford escape last weekend and so far I am enjoying it,my sales man Dre Carter was very helpful in getting me in the auto that I desired.

A total wast of time. I took my Ford Flex to Auto Nation Ford which is close to my home to have a windshield wiper issue looked at. I made an appointment with the service Manager Roy in advance so that my car would be serviced with no problem. When I got there Joshua took my keys and said he would call me. Less then 15 minutes later he called and left me a message that he needed more information. I immediately called him back, and left a message twice during the day. Joshua didn't return may call until today's later, after I spoke to a man named Steven who was very concerned about my discontentment. After 2 days of my car sitting at the dealership Joshua finally tells me that they were to backed up and could not get to my car until some other time in the future. UNEXCEPTIONABLE. I went to get my car and will drive 40 miles to Stone Mountain where I bought my care to get it serviced.

My Dodge broke down in Atlanta while we were hauling a camper. Autonation found me a new F350 and had us in and out with our new truck in less than two hours! Big thanks to Jerry Singer! He searched until he found one that is perfect for our needs! And thanks to Mike Thurmond for making the buying process quick and painless! You guys are great!!

My husband & I drove from Easley, SC for a 2016 Mustang. Our salesman was Dreshon Carter. Super nice guy and very helpful! Will def go back for our next Ford & see Dreshon!

Went in for a rotor cut. Was told 2 hours tops as I had to wait. An hour and a half later I was told I needed new brake fluid. Fine, do it.. An hour and a half later, I was told I needed a new caliper as the tech broke off the bleed valve from one of the rear brakes and could not get it out. I said no way, went to talk with tech and another tech welded a quick fix to get me on my way. Still not fixed correctly. They did not have any bleed valves on property. 5 1/2 hours total and $500 total to cut rotors and a brake fluid flush?? Sorry.. But I will never use them again. Now I have to find someone to get my caliper up to correct specs with correct parts.

Totally an awesome experience from pulling up into the service bay

Customer service sucks in the service department!!! I gave this dealership yet another try because I truly love the owner, Bill Miller, and it's close to my home. However, I was not informed about some additional work needed on my vehicle until I picked my car up and read my paperwork. The service guy, Chris, called me about my brakes and rotor needs, but the paperwork listed 4 additional things that needed immediate attention!! Therefore, I have to make yet another appointment for these four items. On top of that, no one in the service department looked up, said hello, nothing when I returned to pick up my car. Lucky for me my car was already upfront, so I grabbed my keys and paperwork from the cashier and simply jumped in my car and left for the last time!

Best experience when purchasing our new car. Dorsey and Ted where outstanding in answering all our questions. Truly a great experience. #raptorowner

It seems that quality customer service is hard to come by these days, but the service that I received during my visit heremade a lasting impression.

Mr. Howard was able to get the repairs needed in a timely manner

I was treated very well. The service I received was just as promised.

Always a pleasure visiting Auto Nation Ford in Union City. Excellent service with a smile. They know you by name and treat you like an old friend. My new Ford Escape in in great hands.

I took my 2011 Edge in for clicking noise, which they found out it was the CV axle. Let's start by saying they had my car for 2 weeks for a job that should have been completed in 2 days. I have a service warranty that covered the repairs, yet I still ended up paying $108.29 OVER my deductible. I was told the extra charge was for diagnostic and fluids (which both were covered by my warranty company). I know I'm no expert but who gives you a quote on replacing an axle and doesn't include lube that is required? I was NOT informed about paying anything over my deductible until I went there to pick up my car. I received 1 call from the service department, even though I called them almost daily. I will not go back there for any repairs nor will I recommend any of my family or friends go there. STAY AWAY!!!

I enjoyed the experience!! We were on the same sheet of music and my vehicle is taken care of..

Been trading and up grading with them for years now. Some of the salesman are not to confident to sell. So I usually go back to the salesman I purchase my last car with. Who is Mark Cain. And be in a brand new car same day. Low interest rate and rebates.

Made an appointment for an oil change and a tire rotation, was in and out in 40 minutes. The service advisor even informed me of a recall notice I had forgotten about and explained what it was and how long it would take to get it fixed. Not bad considering all the other cars that were there when I pulled up.

Always a pleasant experience at Autonation. We have purchased 8 vehicles from them in the past 10 years. Will not buy anywhere else.

Best ever Paul Mccaughey had every thing ready for me on arrival pleasant experience. Great people from the top down. I will buy all my vehicles there.

I am so excited to be driving a new Ford Escape! Thank you David Miller and Autonation in Union City. Easiest car buying experience I have ever had.

I went in without an appointment for an oil change and tire rotation. Bobby, the service advisor, greeted me without delay. I am very happy to say that I only spent an hour and 15 minutes that morning. I was pleased.

This was the best new car buying experience in all the years I have purchased. A big thank you to Chris, Cynthia, and Tom for there help in making this an enjoyable experience instead of a headache.

Worst experience ever. This place is a rip off, my 2003 Ford Expedition was in a minor accident and my insurance company sent me there. Worst mistake ever. First off I know the vehicle is old and we expressed that to them and told them we would be happy with a salvaged hood and USAA cut them a check for 2 grand but of coarse they found other extensive damaged and it cost and additional 2 grand. Really and of coarse my insurance was not going to pay that amount for a 2003 with over 200,000 miles on it. The collision manager Mike was telling me my vehicle is worth it because they go by Nada instead of blue book value. After going back and forth with insurance and the collision manager he informed me that they are going to take the loss and the only thing he wanted was a good review. Now 3 months later they are going after my insurance company. I will continue to fight these guys are not legit at all.

The first dealership I have experienced since moving to Atlanta that I can say I trust with my vehicle. After being insulted and told I didn't know what I was talking about by a competing dealership, I left and came to AutoNation to see about getting an un-scheduled Works service on my Escape. Chris, my advisor, was super friendly, and was happy to get me fit in right then - no appointment needed. He apologized for the slightest delay in getting me back on the road, and kept me informed throughout the process. I will drive the extra miles to deal with them and not the other guys, because of this GREAT customer service experience!

Bought a 2017 Ford F-150 4x4 last week. Transaction was smooth and easy. Love the truck. Had leather added to the truck after delivery and they took care of everything.

Marc Cain, was a great sales Person! He got me the vehicle I was looking for at the right price! And his continued service after the sale has been awesome! I'll buy my next vehicle from him too!

Excellent service, oil change less than an hour, friendly service

Mark is the BEST! He is Super attentive, and laser focused. I came in all over the place, and he was able to keep me on task, and guide me to the vehicle that best suited my needs, as well as addressing some of my likes. HE got me in a 2007 Toyota 4Runner, at the right price and payment. The Finance guys were awesome too, the explained everything, and got me approved, very quickly, and at the monthly payments that I asked for. What an Experience. No Hassles, and it felt as easy as going to Walmart. Mark has a customer for life in me.

I worked with Karl over 3 days online from over 100 miles away. Karl was great at emailing me all the information about the vehicle I was interested in and getting back to me promptly. I reserved a vehicle online to hold for me as I didn't want to drive 100 plus miles through Atlanta to find out the vehicle was sold. Upon getting to Auto Nation, Karl met me and had the vehicle ready for my inspection. Test drove it and didn't like a wheel noise we were hearing so we asked if we could a similar vehicle to the one we reserved. Karl got the keys and the rest is history. We bought the other vehicle because it was quiet as a mouse. While we waited the rest of the management team talked to us and gave my children FORD hats and Mustang shirts. Classy people who were easy to work with. Even though I bought a used vehicle, after pointing out a couple of minor scratches, he mailed me a touch of bottle of the exact paint so I could make it look like brand new. Overall, very happy client and will shop there again!

I had a great experience at AutoNation. Mr. Robert Drennan was the best auto salesmen I ever met. He made my family and I feel at home as well as educating me on my Honda Pilot. Thank you for the great experience!

I bought my Escape at AutoNation in Union City 3 years ago. They always service my car when it's due. Great service and great customer service! Would never consider going anywhere else.

I have always received great service at this dealership. The service writer was about the business of getting my vehicle serviced. Good Job!!

We couldn't have ask for a better experience! I called David and told him exactly what I wanted. He completely delivered! Within few hours he found what we were looking for! The only time we step foot on the lot was to sign our papers! Couldn't have been any easier! Loving our new car. We will never buy from anyone else beside Autonation Ford in Union City or David! You both have a customer for life!

The waiting time was pretty long but I am pleased with the service and my clean car. Chris was very courteous and kept apologizing for the delay but it was done right and no harm done.

Good wait time for service and service person was nice. people on the bay was a little slow.

1000% Approved by me. Dorsey, Cynthia and Ted were superb. I appreciate all of your courtesy you shown toward the me during the process of my new ownership of my Ford Vehicle. Thanks you are the best.

Great Customer Service! Was treated with respect and professionalism at all times. No pushing - no hassling - just straight talk and honest conversation! Was treated as a an important "customer." Highly recommend this dealer.

Loved dealing with this dealership. No pressure to buy and wonderful people to work with.

This is the second vehicle we have purchased from AutoNation in Union City and both times was a pleasure working with Mark Cain. There was no hassle and Mark went out and found the exact vehicle that we wanted.

I have been overwhelmed with the customer service of this dealership. I communicated with Jerry Singer exactly what I wanted and he provided the perfect option...he even had a driver bring it to my office in Norcross for me to test drive during my lunch break! There were no secrets in the process. This is my first car buying experience and I will recommend all of my friends and family here. HIGHLY recommend!!

When you are looking for excellent servicing of your vehicle, this is the place to go, Office staff: Professional, Writers: Professional Mechanics: Professional Better than Auto Nation is Heaven. I give them Super Excellent. Please add one more star.

Mike was very helpful and the technician did an excellent job on my 2015 fusion I will be back

They fixed the problem I had with a loud noise when driving. I had taken my car to another dealership and they said that there was nothing wrong with it. They replaced a Hub Assembly and the problem was corrected. My car was still under warranty so there wasn't any cost. My check out person Devin was very good and personable.

The buying process was easy and enjoyable. I will definitely recommend the dealership. Love the car -- I finally have 500 miles.

Friendly employees and fast service! Great experience from start to finish!

Called about a car that was advertised to verify vehicle was in stock. Once that happened, I showed up about 10 minutes later. Car was presented

Over the past 12 years I have purchased or leased 3 new cars from AutoNation in Union City, and had all servicing handled there - last year we purchased a used Focus from CarMax which is also now maintained at Union City . Over this extended period I have consistently received excellent service from the Service Department - the team are knowledgeable and communicate well. Service is fast and reliable. They are not pushy and pricing is very reasonable for a main dealership. This is the only place I will take my Fords for service.

Excellent place to do business! Purchased an Explorer on 12/18/16 and received Top Notch customer service and professionalism! Javid, Lenny, Mike and Bill were awesome! We were given the runaround by another Atlanta dealership but these guys made our trip to Atlanta (from Florida) worthwhile. Just wish we would have stopped here first!

I took our CMax in for service and to have the radio repaired. They had to order a part for the radio, so the repair was delayed. They did provide us with a loaner car while the work was being done and treated us very fairly. An over all good experience.

Could not ask for a better experience with our purchase. This is purchase number 5 for me from David Miller and as always I am very satisfied. If you are looking to purchase a vehicle ask for David Miller. Love this dealership!!!

Thank you, David Miller and Mike Clamam for the exceptional customer service today on both of our cars. #excellentcustomerservice #accuratelyandtimely

They always treat you right and have your back. They have great managers and sales team. Not alot of turnover so easy to build a relationship. Also if they make a mistake they make it right. That's the kind of people I want to have a relationship with. 4 cars deals and hope many more over the years. Ask for Mark, Dan, or Cliff

The service was very bad, I own a 2011 MKX and never had a problem with the service until this time. very bad communication. car were there 3 days and I had to call everyday for an update, even when I was told they would call me back didn't. Talk to the service manager, was informed the I would get a call on the second day but had to call again for and updates. the updates was We don't know. Every time I call the wait time was 20 minutes before some in service pickup.

Complete incompetence! My vehicle is there as the result of Autonation Ford's professional negligence. When told that I would have to leave it with them for multiple days, a loaner was not offered since "the 3/36 warranty does not cover rentals". REALLY?! I wouldn't be here if your people knew what they were doing in the first place! Not sure if I can trust the repair once complete. Do yourself a favor and take your business where it will be appreciated.

Worse service department that I have ever dealt with. I would think for the time they make a customer wait for their vehicle, that at least everything would be secured when the service was not completed. They have failed to correct a problem which they caused, and after the 3rd visit they told me it would be 400 to replace. That's right 400 dollars to replace a cover they did not secure as it fell off on my way home from the service. The Service Manger is also not a man of his word, so if he says that he will fix something, please get it in writing.

Lincoln has been one of the luxury lines on my list of owning, and what can I say LINCOLN won!!. I purchased a 2013 Lincoln MKZ October 3,2016 and I'm in love with my Lincoln. I'm still working on figuring out all the technology but so far I'm over the moon with my purchase. I would like to send a SPECIAL shout out and BIG HUG and THANK YOU to AUTONATION Ford Lincoln Union City,GA. My sales woman Cynthia Lutalo was amazing, she answered all my questions and for me purchasing a certified pre-own was a great choice for me. Teddison Warburton was my financial manager, what can I say he worked miracles with the numbers. Bill Miller the General Manager was very nice, he called me at home and spoke with me before the purchase to ensure I was being taking care of throughout the entire process. I met him when I arrived at the dealership and he told me if I need anything beyond this point I can reach him on his cell, now that's the kind of customer service I like. The entire team and process with AutoNation Ford Lincoln Union City, GA was great!!!! I recommend everyone to give AutoNation Ford Lincoln Union City, GA a visit, you will not be disappointed!!!

I requested a oil change and tire rotation, the service was completed in timely matter, and to my satisfaction.

I am pleased to say I received very good service here.i will definitely be returning. Shane was great.

I recently bought a 2016 C-Max Hybrid from AutoNation Ford Lincoln Union City. My salesman, Andrew Eddie, was wonderful! He worked after hours and on his off day to work on getting me a deal I was happy with. There were a few small, cosmetic fixes that need to be done, and I'll change my review to 5 stars once those are completed.

Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I scheduled an appointment online for someone to look at a problem regarding my car door and I asked for a Service Advisor to call me, this is an option when completing the online form. No one called me and when I called, there was never an advisor available to speak with me. As a result, I was at Union City Autonation Ford Service Department at 7:00am for NOTHING! I don't understand why no one called me. When I got there this morning, I was told to go to the Collision Center for a solution. My rear passenger door is rubbing against the front passenger door when it closes. This car hasn't been in an accident, so I have no idea why this is happening.

Great service. Had a little confusion in pick up time.

I went to AutoNation Ford to get an oil change and to get a duplicate operating key made. I was told the key would take some time since all had to be verified with the warranty company. I was told the oil change w/tire rotation would cost $49 and the key would cost $100 (my deductible). After 2.5 hours of waiting, Sheri came to tell me that my total charge was $470.62 and when I told her I didn't have that kind of money, she stated that the key was already made so it could not be returned. Also, the $100 deductible had incorrectly been included in the cost. After deleting the $100, my costs were $370.62...which I had to use 2 credit cards to cover. When I got ready to leave the next morning, I tried to use the new key and my car responded with "Key Not Detected". My Ford Fiesta would not crank nor could I unlock the doors with the new key. So using my original key, I took my car back to AutoNation Ford to get a refund. Chris the service manager authorized me to get a refund after he tested the new key and saw that it was NOT working as intended. He offered to fix the new key but I declined his offer. My question to him is WHY DIDN'T SHERI OR THE NEW KEY MAKER AT AUTONATION FORD NOT CHECK TO ASSURE THE KEY WAS PROPERLY WORKING B4 TAKING MY MONEY? Chris didn't have an answer. I declined his offer for them fixing my key because I didn't believe it would ever have worked and I would have wasted more time. I will do all possible to never have to take my car to AotoNation Ford on Jonesboro Rd again for any service. I'll go elsewhere to get my oil changed or to another dealership to get service. I'll be letting Ford Motor Company know about the disservice I experienced at AutoNation Ford.

Jerry Singer is a great customer advocate and Sherri Wigglesworth in the service department always deliver.

I truly love getting into my car each day. Thanks to the wonderful, patient, diligent people at Autonation Ford! They helped me get the exact Explorer I was looking for.

Very helpful and polite. The checkout person was especially nice!

Had the most amazing experience with Mark Cain at Auto nation Ford.

I went to buy a used car but ended up with a new one because the deal they offered me was to good to turn down

Excellent service, very friendly and professional staf

I looked at a few trucks on a Sunday. I found one I really liked however the bank wasn't open until Monday. Mike Smith acted like I wasn't serious about buying the truck and he told me he would hold the truck until 12:30pm Monday and put it back on the lot if I didn't bring them a check. I jumped through hoops and managed to get a check by 11:00am. I called the sales rep Mike Smith and told him I was on the way. He also knew I worked night shift and needed to leave from there and head straight to work. When I arrived with check in hand on Monday before 12:00pm I waited around several hours because the truck wasn't ready. By the time the truck was ready I only had 45mins to get to work. The truck had food crumbs in it and an old arrest warrant from the previous owner. Mike Smith also didn't have a keyless entry code. I got over that because I really liked the truck and really needed to get to work. Less than a month goes by I have a flat tire after work, at 3:30am. No jack or tool to access my spare tire. Hours went by before I could find someone with a Ford that had the right tools. I called the dealership and told them about the lack of detailing the truck and the lack of jack and no way to access the spare tire. They apologized yet refused to even send me a jack. I've had the truck now for a few months and I love it but I still don't have my keyless entry code and I've bought my own jack and spare tire access tool. Just like I told them on the phone if I could take the truck back and purchase it from another dealership I would.

I hate buying cars and they made it as painless as possible. Thank you!

Just purchased my 2016 fusion through Jerry Singer. Stand up guy and will do everything for you. I have been buying cars from him since 2002 when he helped me with the purchase of my 2002 Svt focus (which i still own to this day). I recommend him to anyone looking for a new or used car.

The best experience of a car dealership I have ever had. By far the best customer service experience I have had. Thank you Paul and Shane. Now I have to convince everyone in my family to come get a Ford. Ha ha!

I bought my truck from auto nation and it was a very pleasant experience. I totally recommend them

I have been dealing with this dealership since 11/14. I purchased my 2013 Ford and less than a week later I had to take it back for a "recall". The last time I picked My car up from the dealership,it shut off less than a mile away and I was almost hit by a car and 2 18 wheelers. After 2 calls and an email I was eventually able to reach the service manager (Chris) who sent a wrecker to pick up my car. My car is now at the dealership for the 6th time for the same issue,but now they say it's the battery!Well,they've had my car longer than I have. This has been by far,the worst experience. The service that I have received has not been so great,however Mr. Tann,the service advisor has been the only one to show any compassion.Richard Porter, was probably the nastiest. He actually reported the "courtesy " vehicle stolen when I took too long to pick up my car ,that wasn't fixed when I picked it up by the way. I was also told that I was sold a car that cant be fixed,so at this point I'm not sure what to do.I have reached out to Ford with the issues but it seemed to only upset the service manager. I could go on for days about how horrible my first car experience has been but I doubt I'd get any results. This is the shortened version of the nightmare that I've experienced.

Great service! Getting my Edge serviced for the first time. I wouldn't take my car anywhere else for service. Thank you Chris Harder!

These people are very deceptive in their business practices. I had an engine problem they told me they could repair. They did 2300.00 in repairs and told me they could not repair the engine. Refund 600 bucks. Never again will I utilize their services. Free advertising is just that. Free. Take your car someplace else.

I went in looking for a Ford Suv to pull a summertime boat. Our salesman, Mark Cain showed us the suv that we were looking at, and politely suggested maybe a new truck would suit us better. He showed us some models that were comparable to the price range we were happy with, and ended buying a new 2016 Ford F150. I and my wife are very pleased with our purchase and how all aspects of the buying experience. Thank You Mark Cain and Autonation Ford Union City!

Mark Cain was our salesman and he went out if his way to find us an unbeatable deal and the exact vehicle we wanted. The dealership is friendly and very easy to work with. I can't say enough good about them.

The service professionals were knowledgeable, and took great care of my car. In and out in a flash.

Im very disappointed " you had my jeep for 2 weeks ...telling thru email my jeep would be ready the next week ... Then call telling me out the blue it's totaled ...now I'm stuck with no vehicle...again ...and i only had my jeep for 2 months ....I'm highly ticked...off

all I can say is WOW! Mark Cain is your man. No games, straight up and ensures you are pleased with the deal. No one in my local town (Columbus, Ga.) wanted to give me a quote. All they wanted to do was get me on the lot so they could play their games. Mark got me a great deal and made the entire experience as painless as possible. Mike Balthasar was also outstanding having to make some requested changes to our paperwork and overnighting them to us preventing delays at the bank. Thanks to Mark and Mike for making my buying experience a great one. I will be back.

Thank you Jerry Singer and Bill Miller for yet another wonderful leasing experience! Last week I leased my third Fusion from AutoNation Ford Lincoln Union City and I couldn't be happier with the car or the service!! These are the guys to see if you are car shopping.

I was recently in the market for a new truck. I was online and AutoNation ford in union city had some amazing prices on new f150s. Mark Cain called me within a couple of minutes of me submitting my request. Mark told me that he likes to work quick. And sure enough when I got there he had the truck and paperwork ready and had me out in under an hour. He was professional and made sure I was comfortable with all of the new features. He was very knowledgeable and easy to work with. I would recommend him with question or reservation.

Bought a new F150 from AutoNation Union City. Excellent price and great buying experience! Highly recommend their Internet Sales Manager Mark Cain! Mark was a pleasure to work with! Mark did everything possible to make my buying experience a real joy.

Three years ago, I bought a brand new Ford vehicle. This is the only dealership that I allow to service it. I had an appointment for 8:30am today. My daughter dropped off my car. I have called several times today regarding the status of my vehicle. It appears that NO one can provide me with service. I understand that there are other customers. I'm VERY disappointed with today's customer service. Not only was the wait ridiculous...But the charge is OVERPRICED. Just lost a dedicated customer

Bought my second car from Mark. Just cosigned on a car for my daughter. He helped me buy a car a few months ago. His service was so great that I didn't hesitate to work with him again. He got a great price on a great car. Second time won't be the last time. I'll buy all of my cars from Mark from now on.

I was driving by one day and saw a Ford Fusion at AutoNation Ford and I walked in and Mark Cain met me at the door. I could tell from his initial approach he wasn't low other car salesmen I had dealt with before. He was kind, patient, not pushy at all and he listened to everything I said. He helped me find a great deal on the Fusion and made it all so easy to make a decision. Go see Mark.

My brother brought a car from Mark Cain at AutoNation a few months ago. When I saw it, I wanted one just like it. He told me to go see Mark. I called Mark and told him what I was looking for. He found it and got me a great price. Mark was just as easy going as could be. Great customer service. I'll bit every car from him from now on.

My brakes were having issue(loud shrill and chirping noises). I had a few challenges- but, in the end, the service department made it right!!! Everyone has such an awesome attitude. They are a great place to take your car. The Service Manager, Richard called me and made everything right. We are all human and are not perfect. The attitudes and the way an issue is handled is what speaks volumes about your dealership. Thanks again AutoNation Service Department.

I brought my car in to be serviced today and Tony was my advisor. There are not enough adjectives in the English language to explain how well he took care of my automotive needs today. He was knowledgeable, pleasant and thorough and took great care of my car. In all my years as a customer he's by far the best service advisor in your employ. Please know he's the reason why I will continue to be a customer and will highly recommend this service dept to others!!!

I will not be returning to this service department. I have been using it for 3 years while my car was under warranty. I had to take it in again today to have 2 recalls fixed. I could not find anyone knowledgeable to check in my car. I called back to make sure my car would be worked on and to Asia question and was told the parts for one of the recalls may not be available. When I called to set up the appointment I was told they had them and could do the work. I have always gotten the run around when I drop my car off. Also, they scratched up my wheels the last 2 times I dropped it off for an oil change and would not fix them. You have lost my business!!!

Best car-buying experience ever! Made an email inquiry through website and received a very quick response. Jerry Singer contacted me and most of my dealings were through email or via phone calls with him. Once I was satisfied with everything, I was ready to see/drive the vehicle. Since I live almost 2 hours south of the dealership, Jerry met me half way. After driving and getting questions answered, the deal was done. I love my 2015 Lincoln Navigator! Meeting Jerry was a pleasure -- I think he thought my sister and I were crazy, but we made him laugh. I definitely would recommend AutoNation and Jerry Singer for your next car-buying experience. I know I will be telling my friends about my experience. Thanks again!

My husband and I were first time buyers at AutoNation Ford and they went above and beyond to work with us. They made us feel confident in our decision and treated us with the best service we could imagine! We will definitely be buying all of our cars with them. Levial was an amazing sales associate and the manager, Bill, was awesome too!! We will be recommending all of our friends to them.

Mark Cain is truly the best! " I never thought I would say this about a car salesman, but Mark made my son (15 1/2) and I feel so confident and comfortable purchasing a car from him. This was my first time purchasing a car completely on my own (at age 46!) and I never once felt pressured. Mark was so helpful and his personalized customer service made our experience a great memory. Thank you, Mark!

It was a great experience with Charlie Eddie and all staff involved in the deal that night. They stay over one hour after business hours to make sure I have deal all done that night.

My process for purchasing my vehicle was quick and easy. I test drove any vehicle without question. The buying process and paperwork was completed while I was at work. My car and paperwork was then delivered to my job. Thanks Bill and Autonation!

If you're looking for a great place to purchase a new or used vehicle AutoNation Ford Lincoln Union City is the place to go for great customer service. I would like to say thank you to the whole dealership for making our purchase of a new Ford Escape very easy. My salesperson Paul McCaughey was the best I have ever worked with. He was friendly, accommodating and very knowledgeable. Paul went out of his way to get me a special 2015 Escape from another dealer out of state. His Sales Manager Dan Griffin was involved in making sure I was getting the exact Escape that I was looking for. When we went back to the dealership to pickup our new Escape the General Manager Bill Miller came by to thank us for our business. Previous Employee 2008.

I recently purchased a used Ford F-250 truck from Autonation Ford Lincoln in Union City, GA. I had been looking for several months on the internet and saw this truck. I live in Alabama and drove over 2 hours to the dealership. I'm so glad I did because it was just what I had been looking for in a truck. There were no surprises, the vehicle was exactly how it was listed. I couldn't have asked for a better salesman than Jerry Singer. I got a great deal on the truck and everyone was very courteous and professional. I would highly recommend Jerry and this dealership if you are looking for a vehicle. This was a great buying experience.

I'm very happy with my purchase and the salesman was helpful throughout the buying process.

I took my car in for repairs because I had hit a deer. Parts were replaced on the front drivers side. The headlight and driverside door. They left packeting tape on the door (still not able to remove some of tape) . They called themselves detailing my car, and did not buff my car. You can see were the parts were replaced. I have a Cam intake that was left disconnected, from hitting the deer or they disconnected when when replacing the parts. My cup holders inserts were missing. Very poor detail job. I will never use this business again. I've been waiting for four weeks for them to call me to replace my cup holders inserts. Im stuck having to come out of pocket to get my car buffed in the hopes of getting my car back right. Paid a $500.00 deductible. I recommend to have insurance company put your name on the check so that way you get your service done right.

After a terrible car accident (all were safe and OK) my insurance company totaled my 6 1/2 month old Ford Escape. I was $3600 dollars upside down in it and feeling like a total victim with a humongous financial challenge ahead of me. The accident was not my fault but the police report did not give either of us drivers a ticket and we shared the same insurance company so it was not looking good for me in my replacing my car... and more debt seemed super inevitable. I walked into the Union City Ford dealership to gather information about how bad my situation was going to be in getting a functional car to handle my every day life in. I was greeted by Jerry Springer who quickly made me laugh and told me he wouldn't make any deer jokes and I could call him Jerry Springer! He was so personable and put me at ease during a very intimidating experience as a single teacher mom. He immediately let me know that he was up to the challenge and was going to figure out something. He explained everything to me and did not make ANY of my questions feel like they were stupid questions- and I am sure anyone else in his field would have known they were really dumb questions that I should have known answers to (I teach 2nd Grade for a reason!) He helped me truly replace my same car and taught me so much about this huge purchase for someone in my shoes. I appreciate his time, effort, and gentle way of helping me to get my life back on track with a super cute 2016 Ford Escape....with GAP INSURANCE! It has been 2 days and I just referred a friend to go see him for another Escape. I will most definitely be back to see Jerry Singer! Better to buy a car vs be a guest on his show!

I bought my "dream" truck about a month ago. David Miller and Bill Miller treated me like family. They were the definition of professional. David answered all my questions and found the exact truck that I was looking for. With the service I received, I won't go to any other dealerships when I am in the market for another car or truck.

My mother has been a customer since '88 and I have been a customer since '02 when Auto Nation Ford Lincoln of Union City was known as Gene Evans Ford. We both have all our service and maintenance needs done here. The Service department is very helpful if they see anything that needs immediate attention they will always come to us and explain what needs to be done. The cashiers always remind us of any coupons we may use to the lower the cost.

Just purchased a new Lincoln from Jerry Singer at Autonation Ford Lincoln Union City and was very impressed in every way. I drove ~1 hr to buy from this dealership when there is a Lincoln dealer 5 miles from home, worth every mile tenfold there is no comparison. Jerry is a Ford/Lincoln guy through and through and went above and beyond to find exactly what I wanted even though this proved to not be very easy, His follow-up and attention to detail is the best I have seen. I recommend this dealership and Jerry to anyone with no reservations.

Mark Cain at Autonation Ford made the buying experience very easy. This was an out of state purchase and everything was handled flawlessly! Thank you Mark & Autonation!

Absolutely the best dealership to go to if u want great customer service ! They will work with your budget. Mark Cain was great! Thank you for getting me into a great car

I wasn't sure whether I wanted a used car or a new car. Jerry Singer has to be the most patient salesman ever! I was also very picky about the color and the options. I've always driven fords, so I've been buying them from Jerry since I moved to Georgia in 1993. No pressure, patient, and always finds exactly what I'm looking for....no matter how long it takes for me to decide! He is the best ever and I wouldn't buy from anyone else! I ended up getting a 2016 Ford Fusion. I absolutely love it!!!

I wasn't sure whether I wanted a used car or a new car. Jerry Singer has to be the most patient salesman ever! I was also very picky about the color and the options. I've always driven fords, so I've been buying them from Jerry since I moved to Georgia in 1993. No pressure, patient, and always finds exactly what I'm looking for....no matter how long it takes for me to decide! He is the best ever and I wouldn't buy from anyone else! I ended up getting a 2016 Ford Fusion. I absolutely love it!!!

Purchased today a gently used F150. Drove 60 miles to visit this dealership and am very happy. Tom K. was my salesman and he treated me very well. The truck was exactly as advertised and they gave me a fair trade in allowance, as well as all necessary prep work in their service department on the truck I bought. Mike in busness dept. did a nice job finishing the paperwork. I love my new to me F150 supercab!

We had a wonderful experience! Everyone was very friendly and helpful. Didn't take very long! Ask for Mark C.!!

Very friendly. Informative, not pushy. Levial Arnold was very nice, great personality and knowledgeable about his product. Long time employee for this dealership also. Several other dealership employees congratulated us on our purchase, many greeted us. Made me feel much less intimidated.

I drove out to autonation looking to update my old explorer. Mark met me at the door and helped me get a great deal on a new 2015 Edge. He'll help you too.

I just bought my first car from Mark Cain at autonation. He was patient and professional. He was running all over the place getting the information I needed and very helpful. This might be my first car bought from Mark but it won't be my last.

I was referred to autonation ford by my friend Kevin Hall. He said if you want a great deal and a great salesman, ask for Mark Cain. He was right. Mark got me a great deal on a new F-150. He was honest and not pushy. Go see for yourself.

HOIL BURTON was caring and professional very informative.

The car-buying experience can be stressful, but Jerry Singer makes it easy! I am a repeat customer at AutoNation Ford because of him. All I had to do was call him, and he took care of everything. He found us the car we wanted and had the financing approved before we got there. Thank you Jerry!!

I appreciate the professional yet friendly staff at AutoNation Ford. Jerry Singer is absolutely the best sales person I have ever dealt with. The car-buying process can be stressful, but he makes it easy. Because of him, I am a repeat customer of AutoNation Ford and will continue to be so.

The sales representatives are awesome. It was so easy to attain and get a vehicle with all their help. They are friendly and so nice.

Had a great experience selling my old odyssey at Autonation in Union city. Mark Cain was very helpful. The process was quick and they gave me a great price for it. If you want to sell your vehicle, check out autonation.

I worked with several employees, including Mark Cain. This place is more of a family experience. Everyone is so friendly and helpful. This was one of the best experiences I've had. This was the first car in my name and it was exciting and every question was answered. I am very happy.

Mark Cain made my buying experience a pleasure, very easy to do business with. Excellent!

I live in Louisiana and was looking online for a used Lincoln MKC. I wasn't having any luck locally, so I searched autonation. I found one in Atlanta at autonation ford lincoln in Union City, GA. Mark Cain got back with me very quickly. I told him what I was looking for. He has one like I wanted in his inventory. He sent me a great price and I was worried that I might have to fly into Atlanta to get the car and do the paperwork. I was wrong. Mark had the paperwork sent overnight to me. My friends were traveling and stopping in Atlanta before coming back this way. Mark was able to let them bring the MKC home to me in Louisiana. The process was very easy. Mark was courteous, professional, and very knowledgeable. If you need a car, go see Mark.

Mark Cain and his team helped me purchase my first car in my name. They were friendly and helpful and well be going back to buy another car soon for my parents.

Although I arrived a little later than my appointment, and seemingly on a rather hectic day, they still worked on my car in a reasonable amount of time, while still fulfilling my requests. Very courteous staff persons.

Great experience. They did not have exactly what we wanted, so they found us one and went and got it.

I went to my favorite Ford dealer for an Trip Prep check. My Tech Advisor was Mike Eaton. Mike is always pleasant to work with and takes time to inform me on the things I need. He is always honest and professional. I am so glad he is available to advise me.

I would highly recommend Jerry Singer @ AutoNation if you are in the market for a new[er] car! Not only did I get the lowest price in town for the car that I purchased (a Ford C-Max Hybrid), the process was painless! Last year my husband purchased a Honda CR-Z Hybrid from Jerry. We were so pleased with the Honda and the service we received from AutoNation when purchasing the car, that we went back to Jerry when I needed a new car. Here is his contact information. Jerry Singer singerj@autonation.com 770-964-9801 AutoNation Ford Lincoln Union City 4355 Jonesboro Road Union City, GA 30291

Picking my first car and buying it was great because of the helpful service attendants of the dealership. Mr. Levial Arnold helped both my brotherand I get our cars these past couple months. I recommend him and the dealership to anyone looking for a helpful and easy car buying experience.

Awesome service. My family has been coming to this dealership for years because of the great quality of customer service. The support I received from Attendant Levial Arnold was phenomenal in helping me select and purchase my first vehicle. If you're gonna go to this dealership, speak to any of the helpful staff, but I'd recommend Mr. Arnold.

I just bought my fifth vehicle from autonation ford. I've been buying cars there for years. My previous salesman wasn't there anymore, but Mark Cain met me as I got there and was patient and answered all of my questions. I didn't feel pressured. I got a great price and a great rate. My fifth vehicle won't be my last vehicle I purchase from there.

AutoNation is a great place to buy a car. I found a truck on their website this weekend. I asked for a great price on it. Mark Cain contacted me and sent me a price that I couldn't turn down. When I got there, he had the truck at the door and ready to test drive. It was just what I needed for my business. They even delivered it straight to my house for me. Go see Mark if you need a truck.

They approved me after I was rejected everywhere. I am new to this country and don't have much money. I wanted to start a limousine service and I tried everywhere. When I contacted autonation, Mark was patient with me. He didn't try to rush me out like the other places. He helped me find a very nice low Lincoln with low miles. Mark Cain is not like any of the other car sales people. You can trust him.

I hadn't shopped for a new vehicle. My last truck was getting up in miles. I did some research online. I found a truck on the autonation website and Mark Cain responded to my request for information. He was very patient. He listened to my questions and answered everything I asked with confidence. He really knows his trucks. The management was all very professional. They weren't pushy at all. If you need a new vehicle, go see Mark.

I've never bought a car before, so when I was ready, I shopped around. With my lack of credit, no one was giving me a chance. I contacted autonation in Union city, Mark called me right away. He asked me what I was looking for. I told him about my situation and he told me he would do everything he could to get me approved. He called me back about an hour later after receiving my information. He got me an approval and the payment that I was wanting. He was very patient. Everyone was helpful.

I bought an Ford Fiesta on saturday and I am in love with this car. The sales rep Laviel was so very pleasant and helpful. What I love the most about Laviel is that he was patient and honest. He was really there for the customer. He even contacted me after I bought the car just to make sure that the car was great a pick for me. Laviel thank you u so much. Auto Nation Ford is the way to go . Ask for Laviel [non-permissible content removed].

I have always had excellent customer service when Gene Evans owned the Dealership. Since AutoNation, customer service in Service Department has gone down hill. I have bought two cars from Gene Evans and was very loyal customer driving the extra distance for outstanding Service. Since AutoNation, you can never get through to the service department and when you do you get a voice recording to leave a message and no one ever calls back in the timely fashion. In the past week each day to get someone to call me back or to get a live person has taken over 2 1/2 hours each time. When the service rep was going to get back to me (doesn't that mean the same day?) no call back. My car was held there for a week. When I called the Service Manager on Monday, the operator laughed saying its so hard to get a hold of him and the general manager. I left a very curt message at noon and asked to be called back. He never did. The service Rep finally called me back on Tuesday to take care of the problem that I had been waiting to hear back from last friday. When I went in today to pick up my car ( and the service rep knew I was coming in), he never came over even though eye contact was made, nor did the service manager ensure all was taken care of to my satisfaction. Very poor customer service!!!! All it would take is for both to ensure I was greeted and all was taken care of!! Thats what Gene Evans staff would have done. It only takes a few moments and I would have left feeling that AutoNation cared about its customers. Well I left and after 15 years of coming to this location, I will be going to another ford dealership for my service.

Had a wonderful experience buying my new car from Mark Cain. I would recommend Autonation Union City and Mark Cain to all my friends and relatives looking for a new vehicle.

Bill Miller, GM, of Union City AutoNation assisted in removing the marks from my front fender and put a shine back on my car and a smile back on my face. Fantastic customer service. My husband bought my brand new car here. They take great care of us!! Nancy Walden

Levail was the most genuine sales rep I have ever met. He was so kind and patient while helping me find a car. He went above and beyond to make sure I found the perfect car. He was the nicest and most friendly person in the whole place. I would highly recommend him to anyone looking to buy a car. I couldn't have picked anyone better to help me.

Was looking for a new Lincoln MKC to replace my older Escape. Found one at AutoNation. Mark Cain called me and sent me a price that couldn't be beat. When I got there, he had all of the paperwork ready and waiting. My new MKC was full of gas and clean. I'll be going back eventually to replace my wife's MKX.

FAST AND COMPLETE WITH A CARING SPIRIT. SALES AGENT TOOK THE TIME TO EXPLAIN WITH DETAIL ABOUT TRUCK AND FINANCING.

This was our last stop of the day. We thought we found the perfect car for us only to find out someone was in the process of purchasing the car. The sales person was really great. He asked us what we were looking for and price range. He went in an found exactly wanted we wanted on the first try. We left feeling like we made a great decision.

Excellent sale representative- very knowledgeable and helpful.

I was looking to buy a new vehicle within the next two weeks, but couldn't decide on the Explorer or the Flex. After test driving I decided on the Explorer. Mike was very friendly and courteous. He wasn't pushy, and made you feel very relaxed. After talking with him I decided to make the purchase the same day. So glad I did. Thanks Mike for your help and the follow up call to see how things were going.

Outstanding all the way. Great bargain and super people to deal with.

I just purchased a new 2015 mustang and wanted to thank David, Paul, and Bill for your great service. You always make us feel right at home and it's a pleasure being one of your customers! !!! Thanks again for taking such great care of my family and I all the time! !

I contacted Auto Nation to inquire about a vehicle I was interested in. Since the first time I got on the phone with them, they provided me with the best customer service ever. They gave me all the information I needed on the vehicle and scheduled an appointment to go see it. Let me just say, that what you see on the pictures online is what you get!! Not everyone can say that. Jerry Singer has to be one of the best salesman out there! No wonder he has been in the business for 22 years. He was very friendly immediately and treated me and my family with respect. Auto Nation makes sure that you leave there happy and ready to take the car home. Needless to say, I purchased the vehicle and am very pleased with it. I had the best buying experience ever. Would recommend this dealer a thousand times!

I am so excited to have another Mustang GT! Mark Cain was great! Dan Griffin was great as well he remembered me from years ago. Finance manager was awesome as well. I would recommend Mark Cain to anyone who wants to by a car! Awesome team work! I have bought many cars from Gene Evans years ago and this experience went just as well. Thanks again guys for making it Happen!

I bought my last car from AutoNation Ford a few years ago. I needed a bigger car for my job. I received such good service from AutoNation the first time that I decided to contact them again. Mark Cain responded to my request quickly. He found the vehicle that would help me best and gave me a great deal on top of it. Thanks again AutoNation. I'll be back.

Union City Ford has taken care of my car needs since 1999-2000. They have provided me with Ford car products for my entire car buying/ownership history. They've taken care of me and watched me grow up from a baby to a full grown adult in terms of purchasing cars. I always feel like they welcome my business whole heartedly. While this process is reciprocal in that I am paying for these services, they still welcome me with open arms and make the impossible possible. Levial Arnold Sr. has been the sales associate of whom I have been dealing with and making my purchases with for the past 5-6 years. Always service with a smile, and getting the job done. He has been truly vested in my needs for a vehicle and for that my family is truly grateful. Union City Ford has been my home base and will forever remain home for me.

I had a GREAT experience at ford Lincoln auto nation. He worked with me until I received the car that I wanted !!! I smiled from ear to ear the second I test drove the car to the moment I was about to drive off in my 2003 Ford Taurus !!!! If you are looking for a great salesman to find you a great car ASK FOR MR LEVIAL ARNOLD !!!! ASK FOR LEVIAL ARNOLD !!! ASK FOR LEVIAL ARNOLD !!!! You NOT regret it !!!!

My experience started out through the internet, moved on to the phone and finished in the dealership. I had a very pleasant experience with this dealership and it's sales team. I was matched with the exact vehicle I was looking at. The staff was extremely helpful and friendly. The deal was made to my satisfaction, papers were signed and I drove away with my car within a couple of hours. I would certainly recommend this dealership to family and friends. I would also purchase from this dealership again.

I was very happy with my experience. Mark Cain was very helpful as a sales person. He answered my questions knowledgably and showed me how to work with the new technology. It is amazing. Also the Financial Agent that worked with me, Mike Balthaser, was super. He went above and beyond for me. Thank You!

Levial Arnold and the fleet manager Paul set the standard higher than the highest high with thier professionalism. Levial sold cars to my husband and I and he has earned our trust,loyalty and admiration. Levial is nothing short of amazing.

Levial Arnold and Paul, the fleet manager made my experience nothing short of pure perfection in every way. They took excellent care of my automotive needs with professionalism and perfection.

I first contacted AutoNation last August asking for information on the best truck to be used for hauling cars. Mark Cain contacted me. I went in to see what information he had. He provided me with a lot of information. I was ready to purchase at the time. About 2 weeks ago, I called Mark because he wasn't bothering me very much like many car dealers do when you visit their website. He was very patient and every once in a while, he would send a message to keep in touch. I was finally ready to purchase a truck. I visited Mark. He had a truck in stock, but it had a little more miles than I wanted. He did a search in his inventory. He found the truck that I wanted with great miles and a great price. The truck was all the way out in Colorado. We finished the paperwork. They had the truck shipped in on a truck. It was great. I will definitely call Mark when I'm ready to expand my vehicle transport business.

MR. ARNOLD IS A PROFESSIONAL I AM COMPLETELY SATISFIED WITH HIS SERVICE DURING MY RECENT TRADE IN AND PURCHASE. HE IS VERY KNOWLEDGEABLE , HONEST ALSO TRUSTWORTHY. I WILL NOT HESITATE TO REFER FAMILY AND FRIENDS. HE WENT ABOVE AND BEYOND TO INSURE THAT I RECEIVED EXACTLY THE TYPE OF VEHICLE THAT I WANTED. HE LOCATED A DEALER IN ALABAMA. THAT HAD THE EXACT CAR THAT I WANTED. HE HAD THE CAR DELIVERED THE FOLLOWING DAY.. HE WAS SCHEDULED TO BE OFF THAT DAY BUT CAME IN TO MAKE SURE THAT I RECEIVED GREAT SERVICE.

This is the second car I have purchased through Mark Cain. He is very helpful and knowledgable. He is willing to go that extra mile for the customer. He had all of the paper work completed by the time I came in to test drive a car, and was willing to locate the car in the color I want and go get it himself for me, Now that is great customer service. He is a great asset to Autonation Ford in Union City.

We have been doing business with Autonation Ford Union City (formerly Gene Evans Ford) for over 18 years, during which time, I along with my immediate family have either owned or leased 14 vehicles from this dealership. Since day one, we have been totally satisfied with the entire purchase/ lease process each and every time we got a new vehicle (special note on our most recent leasing experience was how quickly we were able to handle the paperwork with their finance people; 15 minutes from start to finish). We have always been treated with respect by a professional sales team and genuinely believe that everyone at the dealership consistently tries to satisfy our needs rather than pressuring us into buying or leasing a vehicle in order to "make the sale". Their inventory of vehicles is very good and, if the car we wanted was not on their lot, they searched their other partners' inventory in order to get us the vehicle that matched our color choice (both exterior and interior) along with the features we wanted. I think the longest we ever waited was 24 hours before they had the desired vehicle on their lot for us to test drive. From a pricing perspective, I believe every dealership is willing to undercut the competition by $50-$100 but will only do so when you tell them what the "other" dealership has offered. To me, such tactics are frustrating. Autonation Ford Union City offers fair and competitive pricing without the pressure to "buy now because the offer is no good after you leave" approach. Yes, they are in the business to make money but they strive to insure the "buyer and seller" are satisfied with a deal that is a win-win for both parties. I have and will continue to be a long-time customer of this dealership and have never hesitated to share my experiences with friends who are in the market for a vehicle.

Mr. Levial Arnold was such an awesome salesman! This is my third vehicle that I've purchased from Mr. Arnold! I keep coming back because he makes the whole sales experience so comfortable! I requested from Mr. Arnold a new 2015 fusion with the "my touch" package, black metallic exterior, and black leather interior.... They didn't have what I wanted at his dealership but that didn't stop him, He went all the way to an Auto Nation dealership in ALABAMA just to bring back exactly what I asked for! Talk about customer service... It doesn't get any better than that! Mr. Arnold is so knowledgeable of all the products and procedures! He got me that payments price rage that I was comfortable with and even got me a 0% interest financing for my vehicle! If want customer service, a great experience, and a great vehicle LEVIAL ARNOLD is the salesman for you!!!! By the Way.... I love my 2015 Ford Fusion .... Awesome, sleek, sporty vehicle!!!!! Great Ride!

We purchased our 2015 FLEX from Jerry Singer and he did an amazing job! We called him and told him what we were looking for and he found it. He was even able to deliver the vehicle to us in Illinois!!!

Refreshing experience! I bought a Ford Focus for my daughter on May 9, 2015. The sales person Tom Kirby was wonderful! First, I walked in at 9am and by 11am I was out the door with a new vehicle. Tom was very knowledgeable and answered all of our questions accordingly. Second, the biggest surprise was I ended up spending about $2500 less than what I thought I would pay for the car purchased. Tom made me aware of several rebates I had no idea existed. Thank you Tom and AutoNation. My daughter loves her new car and I got a fantastic deal.

My husband and I had a great experience purchasing a used vehicle from Auto Nation. Mr. Levial Arnold was our salesperson and was absolutely wonderful. We were in and out quickly without any back and forth about price. We will continue to use Auto Nation for our future new and used cars.

Buying a new car at AutoNation Ford in Union City, Georgia proved to be the best experience ever for both me and my wife. From our sales person, Mr. Paul McCaughey to the General Manager, Bill Miller, our experience was enjoyable. Mr. Paul McCaughey worked and kept us informed all the way through the process. If anyone is interested in buying a new car please call and arrange to have Paul McCaughey guide you through the process painlessly!!!! Bobby and Martha Waldrep

When it's time for me to come in for my maintenance they always get me right in and done in a timely manner. The Service guys are always friendly and making sure that I have been helped. My service advisor keeps me up to date and let's me know if there is any other things going on with my truck. They have excellent service. Also at checkout time those lady's are so friendly and always tells me about the rebates on the works package. I drive a F150 so anything that can save me money! Thanks Autonation! I will always bring my truck there!

Talk about Great Customer Service. I had it. Mike Thurman of Ford Lincon, was by far the Best..Not only did he deliver on time. He assisted me in every aspect of the purchase. Mr Thurman aka Mike, Humbled himself to be Pleasant, Kind Understanding and Helpful, He walked me thru the particulars of the F150 XLT That I Purchased. The follow up was great also. He took the time to call me on His offday which says alot. Would I recommened Family and Friends? For sure.

After shopping several dealerships my wife and I went to AtuoNation Ford Lincoln in Union City, Ga. There we met our salesperson Paul McCaughey. Paul is a retired Army vet with a great deal of product knowledge. After hearing our wants and needs he showed us the Escape with the options my wife and I were looking for only to find out that they did not have the exact color and interior we wanted. Paul quickly said for us not to worry and he located the exact Escape we wanted at another dealer. In just a short time our trade in was worked out and the finance department set us up with a load from FMCC. Then two days later we returned to the dealership to take our new Escape home.Our deliver experience was the best we have ever had from a new car dealership. This dealership is GREAT!!!

LOVE the service department and everyone that works there. Thank you so much for all the help!

While there is a Ford delaership less than 5 miles from our home, my wife and I traveled >25 miles to purchase our new 2015 Fusion from AutoNation Ford Lincoln Union City. In fact, this is the second vehicle we've purchased from this dealership within the past few years, and I will continue to purchase all future vehicles from the AutoNation Union City team. Our sales professional, Mark Cain, was extremely patient with my wife and I as we weighed our options. While we obviously prevented Mark from seeing other customers as a result of our indecisiveness, he never once tried to pressure us into making a hasty decision. Rather, he answered all of our questions with explicit detail and offered very helpful advice, thus resutling in a very enjoyable and relaxing experience. A few days after purchasing our new Fusion, my wife noticed a small blemish on the driver's seat. I subsequently contacted Mark, and he requested that I return the car for cleaning. Not only did Mark see that the problem was addressed, he also topped off our fuel tank for our inconvenience...talk about outstanding customer service!! I would not hesitate in recommending AutoNation Ford Linclon Union City to any of my friends or family members in need of a new or used car. This dealership and its employees epitomize the term "professional," and I am highly appreciative that I can rely on the AutoNation Union City team regardless of my needs.

Mr. Mark Cain, was extremely professional in helping me with the exact vehicle I choose. He did not try to pressure me into buy a more expensive vehicle. My experience with the Auto Nation Ford Team in Union City was one that I would recommend to every person. They made my new car buying experience hassle free! Thank you for treating me with dignity and respect.

Autonation ford service dept was great because they did not have the part needed to fix my f150 so they came to tell me how long it will be if i waited so i said ok I'll wait. And about every 15 minutes they updated me what was going on. I was very happy that I was not just sitting and not knowing what was going on. Thanks autonation ford and my truck is fixed.

I took my f150 to get my rear defroster fixed it was not working so i got there and they greeted me and started working on my truck seemed like i just sat down they were telling me what was wrong and telling me how long it would take if I waited so i said ok I'll wait about every 15 minutes they were updating me. Thanks autonation for getting my truck fixed in time. I will keep coming back for service. Thank you autonation ford union city. Now I'm looking at buying a new truck from them.

Recently, I began a nation wide search for a 2014, Ford Flex Limited. I was unable to find an exact match for my personal specifications. I did however, locate eight vehicles that were acceptable. Of the eight, only two were identically equipped. The eight were located in seven southeastern states. I notified each dealership that I am retired and enjoy automotive research and that the cost of the vehicle would be paramount. Although my residence is Michigan, they were aware that three of my last four purchases were in Florida, so I was prepared to venture several miles for a "deal". As bids poured in, I considered the three most competitive proposals. Even though AutoNation Ford Lincoln was not the lowest, this dealership won my confidence and business. The tipping point was found in the person of Mr. Lavial Arnold. I was blessed to have Mr. Arnold as my sales associate. Throughtout the negotiations, Mr. Arnold was always prompt, informative and courtious. He was never pushy but patiently answered each question. When flying to Atlanta to receive ownership of my Flex, Mr. Arnold was at the airport on time to pick me up. What began as a casual conversation centered around a Ford Flex has developed into a friendship. Sould I ever again consider a Ford product, AutoNation Ford Lincoln will be consulted and I will seek the professionalism of Mr. Levial Arnold.

This my third purchase at Auto Nation in Union City each time Mr. Cain ensured a smooth transition and this visit I was in and out in about 1 hour. The customer service has always been GREAT and the Finance Department was friendly and very informative. I'll be going back when it's time to purchase another vehicle. My new Mustang GT his caught the eyes of many...

Absolutely awesome experience and really painless!! Mark Kohnman and Willie were excellent, helpful and just outstanding to deal with!!! I will definitely put the word out and send people Mark's way......we need more customer oriented people that care about the customer and not focus on their commission!!!! Kudos to Mark......you need a raise....

My salesman Jerry was amazing. The way he treated us made us feel like a customer and a friend. The dealership staff was also just as friendly and courteous. I will be returning to this dealer and specifically Jerry in the future!

Worst service 2 hours 45 minutes to change headlight bulb and wipers

I recently bought a new 2015 Ford Fusion and I absolutely love it. I dealt with Cynthia Lutalo, and she has been a patient and easily communicating person for buying a car for me, my mother, and sister. Actually the whole entire team at Auto Nation in Union City was very friendly. I went into the place not knowing what was best for me, but Cynthia stayed patient with me till we got the perfect fit and I love my car. Thanks Cynthia !!! I plan on being a customer of the dealership for a long time, and know who to send someone to looking for a new car.

Auto Nation was a great place to purchase a car. We couldn't be happier with our fusion hybrid! Mike Thurmond not only helped with a purchase, he is always helpful with any questions we have after the sale! We would buy from auto nation and use Mike Thurmond for our salesman in the future!!

I went into Ford Auto Nation to have a transmission replaced under warranty. My service advisor Sheri NEVER, not once called me about the status of my vehicle. I had to call her to keep checking the status of my vehicle. Horrible customer service!! Her excuse was always " Oh I'm waiting on this, or I'm waiting on that". How about you call the customer in the meantime, and advise them of updates! Or I guess that would be asking to much for the $4,000 job that your doing to my vehicle. Go to Gwinnett Ford, they are the BEST!!!!

I purchased a used Toyota Prius after doing much research on the internet. Their pricing was fair and they were willing to negotiate to make the deal work. It was a hassle free and easy purchase.

I purchased a NEW 2015 Ford F-150 after the holiday's. The entire team from sales to the finance department played a key role in working out my deal. The Union City, Georgia location have a great team of people working hard to take care of their customers...I would highly recommend this dealership.

This was the best vehicle purchase experience I have ever had. Mr. Paul McCaughey was my salesman. His professionalism before and after the purchase of my F-150 has been outstanding in every way. After the sale, he has continued to offer any assistance or information that I may need with regards to my F-150. This was my second vehicle purchase from AutoNation Ford Lincoln, Union City, GA, and very likely not my last. Great team, product and service.

My dream car has always been a Candy Apple Red Mustang for as long as I can remember. My last 2 cars have been red, but not Candy Apple Red. My last car, I bought used and I had it for 14 years before I sold it. Needless to say, I was waiting for the right car, before I got another one. My husband and I celebrated our 29th wedding anniversary this past August. I had been looking online at the different Mustangs online, the colors and the packages you could purchase. After putting my information in, on the online information portion, we were flooded with calls from dealerships. My husband talked to so many sales people, but none of them could offer me the car I wanted, in the color I wanted, at the price my husband wanted until Trent from Autonation Union City called. He had the car I wanted, as I was looking at a picture of it st that exact moment. He talked price with my husband, and the next day we drove to Autonation Union City. We were treated with the utmost courtesy, respect, and appreciation for being a customer. Both Trent, and Lenny, also in sales ( sales manager ), worked tirelessly to make us happy. We were offered refreshments, our 5 year old grandson was made welcome, and entertained with puzzles and coloring, they just bent over backwards to make us not just satisfied, but extremely happy. I love my new Mustang, and I tell everyone to come to Autonation Union City for a great car, and an even greater buying experience.

From the moment I inquired about my vehicle, I spoke with a very good car salesman Mark Kohmann who showed great care and patience answered all my questions everything was as promised and as I expected when l arrived at the dealership I thoroughly enjoyed the process of doing business look forward to making Auto Nation Ford Lincoln dealership # 1 stop thanks for the great experience.

We have a 2011 f150 fleet truck that has had electrical trouble for the past year which results in leaving the electrician driver stranded and tow fees. 2 other dealerships and a private mechanic couldn't fix it. It broke down again (keep in mind, we bought this truck new) near Auto Nation where I had it towed. Between Wayne and Russell, they hooked me up. Isolated the problem, repaired it reasonably and it didn't cost me an arm and a leg. I'm so impressed with this dealership, I will be looking to purchase my next truck from them. Customer service and talented mechanics her 6*

Michael got me the truck I wanted at a great price.with all of the options I wanted.The staff was knowledgeable and not pushy. They showed me great financing options. The whole process was very smooth.Faster than any other vehicle purchase I've ever had, and I've had plenty. I actually felt very comfortable with Michael and the AutoNation dealership. And ,oh yeah,I LOVE MY NEW F 150. THANK YOU Michael for making my purchase so easy.

I called Jerry on Monday morning and within a few hours he had located a vehicle with all the features I requested. He emailed me the sticker and a "good faith" estimate. Jerry called to go over any questions I might have and scheduled an appointment. He had the truck waiting for me when I arrived. I drove it home that day. Jerry made it an easy, no hassle purchase.

Michael Smith was excellent! Heard my request and delivered. Did not need financing. Finance person was least positive part of experience.

I needed a motor mount repair and no way to get home or go back to pick up my car. They not only did a great job repairing my car, but they dropped me home so I can get to work on time and picked me up on my lunch break to pick up my car. Sheri was on top of everything. It was a wonderful experience. This is why I do not let anyone else touch my car.

Buying a 2013 F-150 XLT at Autonation Ford (Union City, GA) was painless! Thanks to Mark Cain, a helpful salesperson.

I was looking to get a new car. My last car was starting to get a lot of miles and I was looking for a deal and a car that was great on gas. I was busy with my job and didn't have a lot of time to do my own searching. My dad contacted AutoNation Ford Lincoln in Union City, Ga. Mark Cain responded with a great looking Ford Focus. Great gas mileage. He even got me a price that could not be beat. I will definitely return and send my friends. If you are looking for a car and a great deal, go see Mark.

I was looking to get a new car. My last car was starting to get a lot of miles and I was looking for a deal and a car that was great on gas. I was busy with my job and didn't have a lot of time to do my own searching. My dad contacted AutoNation Ford Lincoln in Union City, Ga. Mark Cain responded with a great looking Ford Focus. Great gas mileage. He even got me a price that could not be beat. I will definitely return and send my friends. If you are looking for a car and a great deal, go see Mark.

My Service agent named Anita at Auto-nation Collision located in Union City Ga was so professional and catered to all my repair needs. She was well trained and informed.

Took my Mustang in for regular service and a small repair and both were completed quickly and correctly. Everyone was especially nice and its obvious they appreciated my business. I'm not sure what more I could ask for.

My husband came in to purchase the 2014 Ford Explorer from Mark Cain at Autonation Union City. He made the buying purchase so easy through emails and phone calls that all we had to do once we got there was sign the paperwork. It was such a please buying a car from Mark. Thank you!

Jerry did a great job! Thanks for all of the support and help in ordering my new car.

Had a great buying experience the sales person went out of his way to make sure we were taken care of. Thank you Charlie Eddie and the managers at AutoNation for making the sale a great experience.

They spent hours scouring the Internet to find the exact car with everything I wanted at an acceptable price for me. I felt like they were working for me and it was obvious they wanted me to be totally satisfied and happy with my purchase.

Just picked up another truck (F350) and it was quick and painless! Plus the truck was ready to go when I got there like Paul promised, no waiting around and a great price right from the start. Wont shop anywhere else

I had been doing research on Ford Mustangs; should I go for the 2014 or wait on the 2015? Paul McCaughey was extremely helpful in providing me assistance pointing out similarities and differences to assist in MY decision process. When I settled on the 2015 he did a great job in keeping me informed as to arrivals. I really appreciate the fact he listened to what I asked for and kept me informed about those cars that fit my needs. I will have no problem recommending him and Auto Nation Ford to anyone. As a matter of fact , I have had two strangers stop me and Compliment my new Mustang ( in three day of ownership ) and I have directed them both to Paul at Auto Nation Ford.

I was in the market for a used Edge but the price for a new one was to good to pass. Cynthia was very helpful but the offer was $1000.00 higher than they had told me on the phone before I went in and when I got home and realized that, the deal was done and I had a Edge that I had paid 1000.00 more that had been told. Just keep your eye on the price if your offered one price one day and go back another or you will get taken of the tune of 1000.00 dollars like I did.

was recently in the market for a new vehicle. A friend from work told me she knew a guy named Mark Cain at AutoNation Ford. We had dealt with them in the past when they were Gene Evans Ford. Had a great experience then. I got in touch with Mark Cain and from the beginning he was professional and attentive to our needs. He gave is the best price. If you are looking for a new car, call Mark Cain. You'll be glad you did.

Levial made our experience so great! He was patient, thorough, easy to talk to, and never too pushy. It was a very relaxing experience from start to finish, and that can be contributed directly to Levial.