Bad service

Auto Nation was the best experience I ever had with purchasing a new auto, and I have been driving for over 40 years. Sales team was great, especially my salesman. I thought I was not really ready to buy a new truck, however my salesman was not pushy at all, but answering all my questions honestly. I will definitely go back next time.

They are a good place to go for your car needs and service techs are excellent.

These guys do some the best work and always so friendly.

Always pleased with the service at AutoNation Ford Lincoln Union City. Thanks to James for his experience and expertise in handling the service on our three Fords.

DON'T GO HERE. The guys lied to me about having a certain car, telling me to come in and test drive it. When I got there they had excuses and tried to sell me something different.

G$$$ was the man!!! This was my first experience going through a dealership for my vehicle, and Grandon was super professional and helpful throughout the entire process! I can’t recommend him enough, and I love my new Malibu!

Contacted AutoNation Ford of Union City to schedule an appointment to get my auto start repaired and they were able to book me for the very next day. Got there and spoke to Sam who was able to tell us day 1 what needed to happen in order to get this fixed. The dealership we bought the truck from couldn't tell us that in a week and a half. He was a pleasure to speak with in person, was very responsive via phone and text. Overall a great experience and very knowledgeable.

The car is in excellent condition and for you to low ball me shows that there is no honesty in your business.

My visit was unscheduled. My Ford F-150 just refused to start. I jumped the battery and drove straight to AutoNation Ford Union City. I have used this service center for the last 9 years and have not been disappointed. The service representative was friendly and knowledgeable. The check in time was reasonable. They did end up keeping my vehicle overnight; however, I was contacted as soon as they were complete with the service. I would highly recommend this service center.

I bought a car from Autonation Ford on. Nov 6 not realizing that they did not have a clear title. I have contracted them numerous times to get the title for me so I can get my tag

Whatever you do, do not take your car to this dealership. We took our new 2016 F150 for its first oil change and they crushed the top of the truck on the lift. We were forced to purchase a new 2017 F150 after this happened. We had our own financing and when we closed the deal their finance team sold us an AutoNation warranty when we specifically asked for the FORD branded warranty. We discovered this when we had to use it. When using the AutoNation warranty, you will never be able to get a rental even if they have your car for over 3 or more days. That warranty is not worth the paper it is written on. They are not trustworthy, and their work is sub-standard. On our last visit to this dealership, we had our oil changed and they never reset the codes. They have never been able to fix an electrical problem with our door. And never call for an appointment, you will never get anyone to answer the phone. Same is true if you are trying to get a status on your vehicle that is being serviced no one will answer. They have extremely poor in customer service.

Had 2 different vehicles serviced.Made appt. for both but it still took an unusual amt .of time to complete.

I had a great experience with Rickie and Grandon, the best salesmen to go to if you come to buy a car here. Jason Gusik did his best accommodate my needs and I appreciate them all for helping me get the vehicle I wanted. 😁The new manager Mr. Couch is doing a good job and can't forget about Starr in financing! Thank you 💖

Wonderful experience all around with the purchase of my vehicle. The salesman, Fredrick, finance manager, Gabe and the sales manager, Jason were all amazing and made my experience a smooth, stress free process. We will be referring our friends and family.

Great customer service from Grandon Varist and Josephus! Made our car purchase process sweat less.

I received awesome service from Grandon and Joesephus. They made buying my first car so effortless. Grandon made sure I had plenty of options to choose from and helped me pick the best car for my lifestyle. The manager is also very informative on the ins and outs of many cars in multiple locations. You can’t go wrong.

Thank u sooo much! You’re the number 1 car sales man. My husband always comes to you for a vehicle and now I will be coming. Thanks G$ Money.

G$$$ is the man you need to see at this dealership. He helped me find the car I wanted to get for my wife a 2016 Maxima. This is the third car I’ve bought from him . Ask for Grandon Varist Aka G$$$$ he’s the best.

2.5 hour wait for oil change, with appointment!

I couldn’t be happier with my new truck or the buying experience Grandon was a pleasure to work with. I would definitely do business with him again. Jason the sales manger was great and Gabriel in the finance department was quick and efficient. Everyone at AutoNation Ford did exactly what they promised.

Joe Dodd did an excellent job handling the recall with my car. Even with issues with labor today, he got my car in quickly and fixed after one day. He also arranged a ride home for me so I didn’t need a taxi. Very satisfied.

It took 5 weeks to get my vehicle fixed. The first service writer was unreachable. When I took the vehicle in for service I advised him that some of the error codes pointed to a harness failure. Nonetheless he told me that the problem was the water pump. After two weeks of trying to talk to a human, including a manager I went to the shop. The only reason that I did not remove the vehicle was Mr. Joe Dodd. He took ownership of the problem and in no time had the problems fixed. It appears that the first service writer left the service department and no one in AutoNation's management could be bothered to ensure that his customers were transferred to another service writer. I think that Mr Dodd should be recognized for his excellent customer service.

Great guys, great service, great place.

I am a repeat customer at this location and everyone has always been professional and helpful.

I went to purchase my leased vehicle. I had a 9:30 appointment. I asked if there was anything we could do ahead of time to speed up the process. It has been 3 1/2 hours and I am still here. It makes no sense.

Took a friend to drop off her car 🚗

AutoNation provided me with amazing customer service and were very professional. In addition they were very personable. At no point did i feel pressure into making my purchase. Julian as well as the rest of the team did an excellent job and I am extremely satisfied. I would recommend Autonation to all future inquiries.

My experience was great. Brandon was my representative. He amazing. And he really want to see people happy with they vehicle. He explain excellent information. He is a great asset for auto nation. He is rare GEM. Thanks Brandon and. Auto nation. Happy Holidays. Marion

Absolutely the worse dealership I have ever dealt with in my 70+years..I purchased a car from AUTONATION on Nov 6th. After I waited 6 weeks for my title in order to get my handicapped tag for my disabled husband I called yesterday and questioned them about it. I find they didn't have a clear title on the car when they sold it to me because of their negligence.After talking to "John" the manager this morning ..he was rude and accepted no responsibility for the title not being clear when they sold the car.Steer clear of this dealership!!!!!

Dec 14 I purchased a car on Nov 6 from AUTONATION Ford in Union City. After 6 weeks I had not receive a title to get out handicapped tag, when I called on Dec 13 to question why I haven't got my title, I found out that they had not got a clear title on the car because they still owe on the payoff at the bank. A dealership that sold a car w/o a clear title

Came in to see if we could buy a truck. We wanted a fair deal and we got it so we bought a truck. Great service and nice staff.

Service was profrssional.. Would recommend.

terrible experience as a first time buyer 1st day I was in there for 8 hours and late for work second day in there for 3-4 hours waiting on some bs Had to give my car back for 2 days then once I received it, it still didn’t have the tag. I mean all respect for time and common courtesy has been lost it’s sad as hell.

They’re very concerned about your needs and they’re very friendly

I came here to sell a car based off of a conversation I had with the AutoNation corporate office. They offered me 11k - 11.5k for my car pending inspection. I took the offer and had an appointment made. After the staff at the office test drove my car they said there was nothing wrong with it and they could only offer me $9500. This was where things turned south and then turned into a 5 HOUR wait at the dealership. An appointment that was only supposed to be an hour to an hour and a half. I had to speak to several managers and the regional director of the store. Finally after 5 long hours of waiting I walked away with a check for $11,500. If I had to do it over again I would have made the appointment, called the store and told them the situation so that everyone was on the same page before wasting a bunch of waiting time. The process of buying cars seems new to AutoNation because of the used car shortage and that led to a major disconnect between the corporate office and the store.

Called parts department for about an hour they never answered the call.

Awesome customer service!

Mediocre customer service. Mediocre car service. If my car was serviced yesterday, why is my oil life at 46%? Maybe they forgot to reset it, okay. But why is the PSI on my back tires only 28? Extremely disappointed.

Is it common to beg for someone to greet you at this place? I don’t mind waiting, but it’s a common courtesy to acknowledge customers. My car was serviced yesterday and I’m not confident in the job completed. I reset the oil life myself (assuming my oil was actually changed), and the air in my tires is still not where it should be. Disappointed to say the least.

My family was beyond pleased with the service we received at AutoNation Ford Union City. A huge thank you to Grandon for his personable service and pleasant disposition. We were treated like family. We're so happy with our purchase and will be back! Thank you to the rest of the staff including Starr, who helped to finalize the financials. We left feeling like we'd received the deal of the century. Thank you again for a first-class experience.

Great -super.Sheri is awesome.

Joe went above and beyond to ensure my car was taken care of and completed before closing. All of the service reps tend to be courteous and helpful but Joe will be my go-to whenever I have to have my car serviced.

Went to this place and Grandon Varist was amazing very quick and I must say knowledgeable about getting me into a car even stayed past closing time to see that I got into my vehicle.Thank Gmoney I appreciate all your work and will be referring others to you.

Customer service are always willing to help !! Joe did very thing to help me and I really appreciate it!!

I was looking for a car last minute and G money Came through and had my best interest. He was very patient and informative about all the questions I had, and helped me get my car in no time! I would definitely recommended Going to them and working with G money. The other staff were great too 🙌🏽

G Money is a awesome car salesman no matter we’re he is, he sold me my Mercedes 3 years ago and sold my daughter a Car also 2 years ago, he is professional, understanding to your needs and dose all he can to make it happen, as you can see😊 please go give him your business you will live happy and with what you what, and please only ask for G money. Thank you so much G Money for everything.

I went twice to Auto Nation Ford and had met a great man named G Money. He made sure I had all I needed and made sure I was comfortable and by the close of business Tuesday Nov 16, 21 I left with a 2017 Ford Explorer XLT with the tow package. Great care and a great place.

Grandon (G Money) is the truth. This is my second time dealing with him at 2 different locations and when other dealers turned me down Grandon said to come on in and trust the process. He was patient honest and he fought and got me in a great vehicle. Thanks Again GMoney

G Money is an exceptional car salesman he sold me my red benz about 2 years ago he recently sold my son a Mercedes as well as he sold my brother a truck and my guy friend a mustang his customer service is immaculate you tell him your budget he'll get you what you're looking for with a great down payment and reasonable car notes please go visit him only ask for g money.

I was fortunate to have Fredrick answer the phone 5 minutes before closing on a Thursday night. He answered every question I had about the car that just hit the market earlier that day. He also emailed me everything that they had on the car. I showed up first thing Friday morning and purchased the vehicle. The tire sensor light stayed on inwhich Fredrick advised was reset and light should go off after driving awhile. Since I had 5 days or 250 miles to complete my due diligence I was able to take car to my mechanic who determined that everything that this dealer stated was completed on car fax was infact correct and car was in great shape except for tire sensor light. I called Fredrick on day 5 which was his day off and advised light was still on. He advised to bring it to the dealership and they will take care of me. Once at dealership I meet Mr Charles who remembered me from my original purchase day. He advised that James and Chris would take care of me. Chris set my appointment up for today which was actually 14 days after the original purchase day and everything was fixed and tire sensor light is officially off. Chris explained everything that was done and what to possibly look out for in the future. I was extremely pleased with everyone that I encountered from the original purchase to completion of problem. Extremely happy customer who would highly recommend this dealership to all.

They took wonderful care of my car and a safety recall repair.

It took much longer than I anticipated, but I must admit that I took my vehicle in without an appointment. It was there for over a month, but I was kept informed of the process and the difficulty of getting some parts. Mr. Dodds, my service advisor made all the difference. Sometimes patience is the key.

the service is terrible! I took my truck in for an oil change it took 4 hours! it's impossible to talk customer service!

Definitely a great place for purchase and repair for your vehicle. Highly recommended!

I took my vehicle down for a recall is set down there for at least 5 hours I called back they told me that the recall was not updated yet when I went to get my vehicle I've noticed someone has went through the inside of my truck remove my phone holder it was in the seat went through the inside of my center console removing items not sure what was taken but the recall was for the power trans had nothing to do with the inside of the truck I am very disappointed in my visit obviously they have people there that are up to no good and I addressed that with my Auto representative they must have to do a better job people don't want their cars vandalized while it's down there or going through like they're looking for things !!!!!

Service was outstanding. My Service writer was very friendly and helpful. I would recommend this dealership anytime, to get service work done or purchase a vehicle.

Excellent customer service

Great communication from Service Advisor James and professional service from the mechanic team!

AutoNation Ford was quick, efficient, easy to work with, and fair. I have sold two cars to them and I will continue to do business with them whether I am buying, selling, or trading.

I hope they can get my 2018 GMC running smooth again

Good reps as is James Briggs. He gives me everything that is to happen whenever I am there.

AutoNation emailed me to complete a review. I made an appointment 1 week in advance for an oil change at 8am. At 10:15 AM I looked at Google and saw several bad reviews for just this thing. I attempted to find the GM as is asked by Ford, they were not on site. They directed me to their Service Dir, who apologized and said they were busy. I asked to have my truck returned since I had been on-site for 2.5 hours already. I left and went to AutoQuick in Newnan and was in and out in less than 20 minutes. Pay attention to your labor, if you don’t have people on the clock to do the work be honest with the customer and tell them to go elsewhere. Everyone is challenged these days, people will understand. Don’t let them sit for 2+ Hours and provide zero feedback when you’re unable to do the work.

This place sold my sister a car with multiple problems and refused to fix it or even try to make it right. From the manager who is a bold face liar, to the scummy sales team with every excuse in the book. Would not recommend these crooks to anyone.

The service guy was so polite and honest. Mr. Howard had me out of there quick,! Thanks David for being so nice and friendly Paula Carthon

I felt rushed and underappreciated!

Ive been coming to this location for sometime now for my routine maintenance on my Ford Fusion. I had an appointment yesterday for 1 o’clock. I arrived to be told it will take 4-5hours for a oil change. The associate told me to come back tomorrow morning at 6:30am and they will quickly get me in. Here it’s today and I came in on time to wait 4hrs. I went to check on the car and still no one has started to service it! Other clients came in later than me for the same service and was out in 30mins. The disrespect of my time was greatly unappreciated. I work 6days a week and this was my day off, in which I wasted 4 hours of it. So I just left. I’m a strong believer in respecting people time and setting the customer’s expectation! Today, this location has failed me in doing so.

Mr.Wiggins is the man to see

Thinking about which dealership to buy from?? Man I had a great experience at this Ford dealership. No games! Every step in the buying process was thoroughly handled. Les the Saleman was not pushy.. Sales managers introduced themselves. Ms Potts the Finance manager landed the deal smoothly. I've bought a lot of vehicles.. this by far was the best experience

Purchased a 2017 Ford F 150 June 16, 2021. Drove for a week and started noticing a shimmering/vibration. Took it back to dealership to get a diagnosis and the truck has been sitting at the dealer for the past few weeks. Got one update about the problem and nothing else. Called and left a few messages for Charlie and James still no call back. Making payments on something I haven’t been able to enjoy is not what I’m going to settle for. Still waiting…….If I don’t call to check status I don’t get any answers. It’s now October I’m just now getting the truck back..

I appreciated getting my truck repaired. Service was good.

Received parts ordered! Yaay

Mr. Briggs as always makes my service visits on point and he keeps me informed. Consistency is key I've purchased 4 Mustangs from Autonation and I keep coming back. KDHall US Army Retired

There was a recall on my 2009 Ford Fusion’s brakes and driver‘s side airbag. James Briggs was the service advisor. He kept me informed as my car moved through the repairs. My car was returned to me as promised. Mr. Briggs followed up days later to ensure all is well with the vehicle. Great customer service!

I received great service from Chris and James. That kept me informed of all details associated with my car repairs. They are truly amazing.

Great customer service!

Had a wonderful experience. Charles Eddie was our salesman. He made it a very easy and simple experience to purchase my vehicle.

Great services and professional attitude towards customers.

I was meet with a friendly smile, and fist bump. I explained my problem and was then told there was a 2-3 day backlog before they could even do the diagnosis. I didnt have that kind of time, so I went else where. The other place could give me the diagnosis, but couldnt fix the problem, and suggested I take it to the dealer. So I came back to the dealer, and was able to get back in my spot from before. Yes it took longer, but the did a great job, and I have a 2 yr warranty on that part. Great Job James and his team!!

Mr. Briggs is professional and a caring mechanic. I am thankful for his gracious manner and his detailing product and service information. This helps me to make informed decisions about the care of my Ford Fusion. Thank you!!

I love joe every time I come he’s helping me found a bubble on my tire that I didn’t even know about thank god he did excellent customer service now the wait with an appointment is absolutely ridiculous got there with an appointment at 10:20 didn’t leave until 230 for an oil change if it wasn’t for the customer service team I wouldn’t even come back

Arrived for the first time to get my car fixed, I had to approach someone in service who then looked up who my appointment was with, they told me the name and that they would page him. What they never told me was that guy wasn't even there yet. So I sat waiting in my car for 20 minutes until a young associate I believe named Alex stepped in and told me that guy wasn't here but he could check me in. It took him only a few quick minutes to get the job done. He was also the person to call a week later to tell me that the recall item had been fixed and when I arrived to pick up my car he recognized me and got my car driven up and paperwork handled. Im not sure why a recall item should take over a week to fix, cant imagine how long a real issue would take. Alex turned this into a very positive experience.

Always Professional, Friendly, concerned about Customer wait time, and Customer Satisfaction! This is why they have performed services on my vehicle for 7 years.

THE WORST PARTS DEPT AROUND, NO ONE EVER ANSWERS THE PHONES OR WANTS TO HELP YOU. THE WORST CUSTOMER SERVICE .......

Thanks for your help P.S.love the way you take care of the problem and the people one love

Car was under warranty took them 2.5 weeks to complete. I have the platinum warranty rental car was not offered. They were dropped my car off at the wrong house gas tank on fumes, police called me that’s how I found my car. Customer service follow up is horrible. Attention to details really lacks here.Covid-19 is an excuse to an extent but goodness.

I am so disappointed with this dealership.

James at Autonation did an awesome 👌 job, was very satisfied with the details. Look forward to being a loyal customer Autonation Ford! Thanks James you're the best!

Personable staff, prompt and friendly service.

MY ADVISOR LISTEN TO MY NEEDS AND HANDLE IT

When I purchased my vehicle the emission hadn't been completed. I was told that they were going to buff the headlights...that wasn't done. They lied and said that they vehicle has been detailed...that wasn't true. I have been waiting for 3 weeks for someone to contact me to bring vehicle in to complete the incomplete things. I have been calling my salesman and hasn't returned my call.

While it took a little longer than expected, James my service advisor was in constant communication with me keepinge advised about my vehicle every step of the way even following up with me after service was completed to ensure my satisfaction. Would highly recommend.

I was very impressed with the time that was given me and the way they handle my car.

I wish I could give a zero star review. I went to get a simple oil change and tire rotation on 9/3/21. After a horrible check in process, a three and a half hour wait and after approaching several employees, including the supervisor on duty, Mike, I finally got the keys to my vehicle. We took a short trip for the weekend and as soon as we got on the road I noticed my right tire shaking horribly and my change oil light came on. After having a family member look at my vehicle, it appears no oil change was ever done!! Moreover I’m sure my car’s alignment is messed up. I called to file a complaint and be customer service rep asked I leave a voicemail for the on duty supervisor. That was four days ago! I still haven’t gotten a call back! Save yourself! DO NOT TAKE YOUR CAR HERE FOR SERVICE!!!!

Service Advisor was professional and work was complete per the time estimated. Ill be back!

They got my truck in for a service, checked out a few minor things and had it ready quickly so I could make a trip.

Service assistant very nice and knowledgeable. My only complaint is that it takes longer each time than I am told it will take.

My service advisor James Briggs is are very professional and courteous. Even though must of the time he is extremely busy and overwhelmed with customers, he always takes the time out to make my service needs a priority. Also he works diligently to get my vehicle done in a timely fashion.

I was granted an appointment on 08/20 on my F150 that I purchased from Autonation, and my truck is still in the shop. The service department hardly ever answer the phone, and when they do they just state "someone will get back with you". This is going on the 3rd week with me not having my vehicle, and the service team has an attitude as if I'm getting on their nerves about asking when will my vehicle be ready. The service manager actually gave me a call and was very professional with following up, but I haven't heard from him since he told me the cost of the water pump repair.

Very happy with their services and they always stick to the schedule, very promt.

Terrible, had a truck we were looking at already and a scheduled time. Truck was not pulled up at time of our appointment, and when we did finally get to look at it, it was filthy. I explained I would rather drive the 1 1/2 hours home and have it detailed there as to not take longer than needed at the dealership and they assured me they could get it cleaned while we filled out paperwork and such. It took 6 hours to get out of there because they kept having to go back and fix things I had said no to and we discussed. Pretty sure it was just them wasting time for the truck to get detailed. When we finally get to the finance part the guy is new (not mad at him at all), but when he needed help and asked for some while I’m sitting there with a crying baby and toddler (after 5 1/2 hours at this point) they say “you need to learn on your own”. Then when we go to leave and finally get the truck back we find it smells extremely strong of chemicals and it’s still a mediocre detail job. Extremely unprofessional and after I demanded to be reimbursed for an actual detailing service like I have originally requested they agreed but have yet to respond to my emails with the receipt. Would NOT recommend.

Professional, friendly, all of my questions were answered in a way that I understood. I am perfectly satisfied and with a smooth running car. Thank you.

I went to have my daughter's car serviced for an oil change. When we got home that day noticed one of her wheel coverings was missing. I tried to call the the service department but was unable to speak with someone (disappointing). I'm sure it was not put back on properly & now she is out of a wheel cover. Really an inconvenience & more money to be spent to buy a new one because of negligence.

Brought my truck in on Friday August 27th for an oil change. It was scheduled a few days prior so this was by no means a last minute trip. My advisor Mr. Dodd is not at fault for this whatsoever. He did a great job of being attentive and explaining everything to me. I got my truck back and drove it normally as I usually do. My wife drives it today (Sept. 1st) and the truck starts to sputter and gives her a couple warnings on the dash. She parks the truck in a different spot on the driveway and there is oil everywhere. I finally get home later in the day today to see oil all over my driveway and going into the street. I get underneath and do the 1/4 turn fasteners that hold the diaper on and see that my oil drain plug is only 2 to 3 threads in. I can not drive it to the dealership because when I check the dipstick I have 0 oil. I call them today at approx. 6:00pm and the gentleman who picked up said "service department" without giving a name. I told him my issue and that my wife also needs a vehicle because we have to get my son to work and I am gone at work myself so we can not just have 1 vehicle. He stated, "Well we can get a wrecker over there tomorrow." I ask about some sort of loaner vehicle and I am told "we don't do that anymore" before they hang up. I will never go back to this dealership or any Autonation Dealership and will tell everyone I know not to go to an Autonation Dealership.

I would like to give a huge thank you to Drake Lawrence and all the techs for taking care of my raptor. Excellent service.

They are just putting people in cars. I got my car from them and they didn't tell me it needed an alignment and other problems. I brought it at the end of July and the made me an appointment for Sept. Now I'm stuck with this car and I'm not satisfied at all.

I am extremely happy! The quality of service was outstanding. Mavis Kelly is the best. She and her team went over and beyond to put me in the vehicle I wanted. They made my trade in process very simple. I appreciate you guys and yes, I’d scream to the moon and beyond referring auto nation Ford union city to anyone looking to buy, sell, or trade. Exceptional!!❤️❤️

Good service. Was able to make appointment on Saturday. Joe Dodd was very helpful.

Gotham has Batman to fight crimes. They turn on the bat signal in the time of need. But Union city has its own car crusader. His name Joe D. He comes flying in to our aid to fight car problems. He has on his utility belt of diagnostic,warranty, and maintenance complete. Ford you truly do have one of a kind. Joe D. Always makes us feel relaxed. Sorry Joe we had to reveal your identity, but some secrets can’t always be hidden. Thanks Joe for everything you have done, to make the visit a successful experience! Our hero Joe!!

Sold my 2015 VW Passat to AutoNation Ford not only did l get the highest quote. The process was quick, professional & easy. Thank you guys!

No came to help us

A/N serviced my 2019 F-150 expeditiously despite COVID-19 concerns. Joseph Dodd my service advisor was very helpful in getting my problem resolved in a timely manner. Highly recommended!!

Only ford dealership I work with. Always available always willing to help and even if it's a long wait they still find away to accommodate and help! Truly appreciate the outstanding customer service.

My husband and and I really didn't know what to expect. We have not had good experiences with other car dealerships. We worked with Mavis. We told her how much we wanted to pay a month and she got us the payment we wanted in a newer car. Thank you Mavis and AutoNation Ford for a great experience.

Great customer service. Not a long wait at all.

Despite a nationwide shortage of motor vehicles, we were able to find and purchase a Ford truck at AutoNation Ford in Union City. The service provided by our salesperson Jay Wiggins was top notch. Above and beyond the service which we've received at Lexus and Acura dealers we've experienced when purchasing our other vehicles. Lots information and assistance without any pressure, and Jay was relentless in his search to find the truck we wanted. Very pleased with the truck and Jay's persistence in helping us acquire it. He was also very patient and thorough in helping us learn and program the on board computers and radio, etc.

Charlie Eddie is a good salesman. He made us feel very comfortable and made the buying experience good. The car itself that we purchased; a used Ford fusion has some noticeable problems; 1. The ceiling material is hanging down in multiple places inside the car 2. The full functionality of the radio does not work 3. A crack in the window (which they will repair) Overall my college son likes the car. However, there could have been more detail given to the car and the functionality of this vehicle. We expected a little more from a car sold at a reputable ford dealership.

James took care of any issues that came up. I appreciate the excellent customer service. This dealership keeps up with their customers. That makes everything easier. Thanks again James.

The repair time was very long but, my service rep, James, did his best to satisfy my concerns.

Good customer service

The work is A1 but the customer service sucks the communication is horrible but they do damm good work

Nice service

Great Service Department and Staff are the best

In the past service was great, but seem to be declining over the last few years. Worst ever today. Had an oil change service on my F150 and woke up to a puddle of oil on my driveway. Glad I saw it before a road trip. Could have been disastrous.

Terrible customer service...

Joe was my service coordinator for my 2020 F150 and gave me advice on the service needed for the 20235 mile. Thank you very much Joe! you made my experience, at AutoNation Ford of Union City, a very pleasant one.

Excellent car buying experience. My sales rep, Mrs. Mavis was very accommodating and pleasant to work with. Mrs. Mavis took her time to explain everything about the vehicle and made the process very easy!

They perform at a perfect standard to get my vehicle back to me at a good amount of time.

Made appointment with the Ford Pass app. Service department was expecting me. Promised my truck back in 1.5 hours and returned it back to me on time with all service completed. Waiting room was large and clean. Good job. I'll be back. 2nd trip in for 20k oil change and tire rotation. Made 1230 appointment several days ahead. Arrived at 1220 but did not see a service advisor for 20 minutes. Went to waiting room and at 130 service advisor came back to ask how I was going to pay and let me know they were 2.5 hours out. I had already driven 20 minutes and waited 60 minutes so said I wanted to get the service completed. Truch was ready a few minutes before 3. 2.5 hours for an oil change and tire rotation is awful. Dont think I will return.

As a small business owner I am always looking for new suppliers to provide the parts I need so when I received a mailer from Auto Nation wanting us to purchase parts from them at wholesale prices I jumped at the chance. Well!!!!! I made no less than 7 phone calls to AutoNation Ford in Union City Ga today and each time I selected the wholesale parts department someone would pick up the phone and immediately place me on hold again. every third time they did this the system would send me back to a menu that was a dead end. I DID THIS 7 TIMES THROUGHT THE DAY WITH THE SAME RESULTS. not once did I get a chance to order my parts!!!!! Not a good way to grow a business but what do I know, I am just a small business owner trying to make a living THANKS FOR WASTING MY TIME AUTONATION Jeff W Affordable Motors Lanett AL

Purchased a vehicle and I had a really good experience. Mavis helped us out and she wasn't going to let us leave until we got exactly what we wanted.

I was greeted after pulling into the service bays and updated by intake person as my car was being serviced.

Customer service is really good and I’m satisfied.

Great service. Very efficient. Mr. Briggs was exceptional. My daughter and I both brought in our cars in for service. Mr. Briggs is always professional and very detailed on expectations, on the services needed and necessary. He made additional appointments for future services. All Staff were friendly and professional. Clean and very comfortable waiting room. I will return. Sandra Rainwater

I've been going to Automation since I purchased my car and always had a good experience with every visit thanks to Mr. James Briggs who have always been professional, nice, and very helpful in making sure I get the right services for my car. So thanks Mr. Briggs for always being there for me.

Very good experience with Joseph Dodd. He listened and understood my problem even though it was an issue created early on by Auto Nation. Resolved current problem and was able to get emission done.

Joe was very helpful when I got my car serviced.

With all the rain in the area, it has been difficult to see that I now have an oil leak from having an oil change from auto nation. Not happy with the service especially now I have to have the leak repaired.

Lines long. They keep giving me the runaround. Left car with them at 7am (I had an appointment) to change a bent rim. Still not completed at 330pm. Didnt want to take claim even though I have a tire and wheel warranty.. Left multiple messages with service advisor, no response.

Poor customer service and. A rep tried to swindle us out of our money!! Not a good vibe a pond first Impression!. I wouldn't recommend unless they get some NEW Representatives!! And will tell you the truth. To the owner thank you for clarifying the matter

Had m car service. Drake kept me up to date with the status of my vehicle and car was ready when promised.

The advisor was able to resolve a navigation issue, saving me time and money. Since he was unable to apply my carepass points, he discounted my bill $10.

I will NEVER take my car to Ford again !! Ever I got my car back in the worst condition then when I sent it in. I been taking my car to Ford for years I never had a problem ever. I took my car to Ford for a coolant leak … my car was riding fine once I got it back I was on the highway driving home my car started slowing down & wouldn’t go over 40 mph while I’m in the far left lane in traffic. I made it home called Ford they didn’t answer as usual. Basically I paid over 2000 dollars & my car is messed up not driveable when I spoke to Charlie or James whoever it was on the phone when my car was ready to get picked up he said on the phone oh your car is ready to get picked up & it’s riding really good. This is the second time I took my car up there & this time it was for the Cadillac converter. Long story short my car was sitting at Ford for over a month & i got it back in the worst condition ever. I had to buy me a new car.

The worst Ford dealership I ever been to

I have always gotten excellent service at the dealership.

Drove my car from dekalb county all the way to autonation in union city to look at a Ford Mustang GT Went through the process of appraisal to see what I would be offered for my 2011 Acura TL Sh-AWD they offer me 2.5k and I refuse the offer to infact sell my car privately so I could get more money to put down towards the mustang GT. After refusing the trade in and not agreeing with the estimated range of apr I decide to take a business card for when I come back. As I’m leaving to go to my parents place of work I notice a sound that was coming from the front of my car as I was driving it sounded like something was loose or had been tampered with I paid it no mind but the longer I drove my car the more unsettling it seemed so I called the agent that helped me and told him that there was something wrong with my car that I know for a fact was not wrong with it before someone else got into my car he said the guy that test drove it would call me back which he did not do so I drove back up to the lot and tried to explain what was going on but the person that test drove my car decided to be a smart mouth about the situation insisting that the lights on my dash where lit up like a Christmas tree and insisted on telling me what I already knew about my car trying to dismiss my concerns so I talk to the manager who basically did the same thing in a nicer less arrogant way so he offers to have a mechanic go for a ride with me which says Mechanically he doesn’t see anything wrong with the car (great guy by the way) so I decided to leave and chalked it up to me just being a little worried about my car but as I was driving back home with my mother who I recently picked up from work I notice the sound had gotten louder and my car was shaking like a stripper which as all Acura owners know is not a trait of the smooth ride that is usually incorporated in the brand unless something is wrong when I drove to the dealership my car was smooth and fine so why when I’m returning home is my car shaking like a earthquake even my mother who has driven in my car many times said it was making a weird noise and shaking which has never happened before I agree that this dealership has some predatory tactics up there sleeves so if you’re a younger crowd do not go alone and do not let the “appraise” your car without watching some of them are sneaky and my lawyer will be inspecting my car soon

Courteous personal. Good communication on the status of my repair. Completed my repair ahead of schedule.

Absolute worst car buying experience ever. The used car sales manager was real rude. I’ve had the most issues from a car i just purchased recently .Customer service was horrible & they charged me to fix something that they should have fixed for free since i just cashed out on my car little over a month ago . I wouldn’t refer this union City location to my worst enemy

Would avoid at all costs. Salesman was fine. Inventory specialist got an attitude when we said there weren't any new trucks fitting our budget. They tried selling me a used vehicle when I explicitly said I wanted a new one in a certain price range. This dealership seems to rely on predatory tactics.

Excellent customer service from Andrew the salesman and Starr the finance manager. I highly recommend them. They were extremely easy to work with.

Horrible experience with very unprofessional staff in the service department. I took my truck in to have the AC worked on, paid the $395.00 after they had my truck for two days and stating it was working correctly now. A week later, same problem. Took my truck back for them to work on the AC again, another 2 days without my truck and then they called and said it was fixed no payment needed, as I shouldn't have been charged in the first place for a problem after a week of them servicing it. I bet you can guess what happened next, a week later same problem, back to the shop and another 2 days without my vehicle. Picked up my truck today after speaking to a manager, who had a flippant attitude about my situation and acted as if he could really care less about my inconvenience, money or time. And the real kicker is, I wonder how long I would've had to wait for my vehicle if I hadn't shown up at the shop to ask about it. Because once I did it was ready and the paperwork was being completed. I did not receive a phone call telling me it was ready. I'm really not the type to complain or ask to speak to the manager, but beware if you bring your vehicle here and expect any type of professionalism from ANY of the staff in the service department, from the management on down. Because obviously the Tech's that work on your vehicle aren't the sharpest if you have to bring it back over and over again. Smh

I end up getting a free oil change which is cool but not what I wanted. I booked an reservation online for an oil change at a set price but the problem came when it was time to pay for my service. They tried to charge me three times the price on the reservation. I talked to the guy and we both got a little frustrated but it ended up working itself out.

BEWARE of this dealership.16 year old son is so disappointed because they wouldn’t fix the truck and had to return it!!! We bought a 2007 Toyota Tacoma PreRunner for our son. The catalytic converter was cut off of it on the unsecured dealer lot. Was out for replacement part for 1.5-2 weeks. Finally received the vehicle after “inspection” and detail. Fog lights wouldn’t work. Radio wouldn’t work because the antenna was broke off at the base. Right turn signal bulb was out. Here’s the big issue..When you got the truck up to 30 mph, it felt like you were driving over a rumble strip. The dealership left the previous owners information in the glove box so I called them. They traded the truck because they didn’t want to repair/replace the transmission. There is no way the dealership didn’t know about the faulty transmission when they drove it halfway to meet us to bring us the truck. We took it to our local shop and they said something was going on in the transmission. They could start taking it apart and trying to troubleshoot but it probably would be more cost effective to replace it. We were within the 250 miles and 5 day warranty. I contacted the General Manager, Used Car manager and Salesman. They REFUSED to fix the transmission. They said they wouldn’t make enough money on the truck after having to replace the catalytic converter and fix the transmission. They said they were sending it to the auction. We bought a truck expecting it to be in good working condition and it wasn’t, nor would they make it right so my son wouldn’t have to give it back. Now, I see it’s for sale on their website again at a higher price!! The color is Indigo Ink.

Service was friendly and quick, highly recommended!

I was well pleased with the service I received Thanks!

Joe provided excellent service and keep me updated during entire process. I have dealt with him on other occasions and each time he has provided excellent customer service during an already stressful time.

I always have a great experience when I bring my vehicle in for its routine maintenance. They are quick, convenient and efficient

I recently took my Ford F-150 in to get it serviced for brakes, an oil change, and wheel balancing. James Briggs, who is the service advisor, always services my truck outstanding well! He is extremely courteous and pleasant as an employee at AutoNation. He did a fantastic job of making sure I received top notch care and that my truck was returned to me in a timely fashion. Thank you James! I am also extremely pleased with the service mechanics and all of the personnel at AutoNation Ford for the outstanding service they provide for customers!! Patricia S. Wallace 88 Keys Piano Studio

James was very knowledgeable, helpful and concern about keeping my SUV in good service condition. And the Union City shop is very good.and the waiting area is very clean.

Service Dept is not welcoming. Techs rush. No return phone call from Service manager. Poor service , won’t return.

Satisfied once completed, but it took longer than expected

I have been going to AutoNation for a while now for the serving of all of my vehicles. I love the excellent customer service, although the wait time is a little long. It's worth the wait when you have excellent techs that provide you with detailed information on your vehicle.

Customer service was top notch all around. Joe Dodd took care of us from the time of check in to check out, everything was explained and gone over in detail. Highly recommended!!

The Service to my car was Swift and Proper, ... I went in on a Saturday after work, very satisfied...!

Took my truck in for servicing and recall orders. Customer service was top notch all around. Joe took care of me from the time of check in to check out everything was explained and gone over in detail. Highly recommended!!

My experience with Auto Nation Union City could not have been better. My sales associate was Pam and she made me feel right at home. Her professionalism and knowledge provide a smooth transition from my old vehicle to the new vehicle.

almost 2 weeks at the shop and $3400 later. I finally got my truck back and halfway home it's leaking coolant. wasn't doing that before. I've been calling for 2 days and even left a message with the service manager. still no call back. I paid alot of money to have my truck fixed and it aint

The customer service rep was awesome friendly helpful

The lady at the desk acted like she didnt wanna greet me when I came in. I had come for a particular truck. The guy I was dealing with did not tell me the truck was in shop so I couldn't look at it or test drive. Then I did my paperwork a week before coming in and I had to do it all over when I got there. I was told to come back in a few days when it's out the shop. I return to find out they sold the truck, but had already ran my credit through 3 or more companies 🤦🏾‍♀️. Wasted my time.

Bought a used 2020 F-150 XLT for cash, process took longer than it should have, almost 3 hours. Car came with only 1 Key FOB and without the Key code to open and lock the vehicle. The general manager stepped in after I complained and quickly made it right by providing a 2nd Key and a new code on the next workday. I am now a happy customer.

I had an awosome service from the associate.He treated me with respect.Gave me a maximum time to explain how he was going to help me.Offered to get me a ridehome.Then later explained to me how he was going to order the parts needed for the car service and he gave me the most attention every custoer deserves.Please,help me extend my compliment to him.HE IS THE BEST!!! Best Regards Lateefatu Johnson

Good

I originally thought to rate this company as 4 stars because a few employees can be stuffy and cold. However, the business center was the breaking factor. It was fully stocked, from printer, copier, & coffee!

Great customer service!!!

My oil change was fine. My Service Tech was knowledgeable

I had another great experience! Joe Dodd, discussed with me what services I needed based on what I did last time. He told me an estimate of what it would cost, and I felt comfortable about what was needed. Thank You!

I had to bring my Ford Fiesta in cause it was having a problem and Drake from services and Jason from sales Helped me get the problem fixed quickly and had me back on the road within an hour

MY service appointment was great . The Advisor did a great job. Thank you, Lewis Grant

Don’t come here for service! They suck! Worse in Georgia! Hands down! They make u stand there looking stupid before they even help you! Had my car almost a damn month for something draining my battery!

my service appointment was great. Thank you !!!

James was a rockstar in getting my truck serviced with clear communication on what to expect with zero surprises. Friendly, knowledgeable, and welcoming the entire time giving me and my truck his undivided attention! Not going anywhere else after this experience! The other place tried to take advantage of what my truck needed.

Great place i brought my ford fusion too to get a oil change. Took about a hour as to they had a long wait but it worked for me. I will always bring my car back to them

Immune service Rep name was Joe he was amazing!!!! The best service I have ever had at Ford. He went above and beyond what I excepted. He took immediate action to help me with my vehicle. I can’t thank him for enough for his 10 star service!!! Mr Robert was also amazing he took me home and brought me back to the dealership to get my vehicle once it was ready and stayed to make sure I could get my vehicle back as planned. I always have great experiences at Ford but these gentlemen went beyond just service they made me feel like family and not just a customer!!!! If I could give 10 stars I would!!!

Excellent Customer Service Care and Satisfaction. I will definitely be back and I highly recommend this place for anyone that needs expertise on Ford Models.

Great selection, cars ,parts , service

Had my 2021 f150 for over a week for a windshield recall , got it back and first rain it leaked on the driver side under the dashboard. Took it back 3 service men couldn?t find the leak the first day. Next day I was told they ordered another windshield, so another 3 days to get it, and that is where I am. This truck has been extremely disappointing look up my VIN# and see all the trouble I have had

great, professional, I will take my vehicle again for service

I have not yet had my tires rotated. A service that I was supposed to receive when I purchased the car. This time I was told they could not find the wheel lock key. It was right where it was supposed to be. 2 visits no tire rotation.

Great Customer Service from Service Advisor( (Joe D.) Friendly and Professional

Rick was awesome! He was one of the only salesmen on the floor but handled everything well and made us as comfortable as possible! He got us exactly what we wanted close to the price we wanted!

I went on Labor Day initially to purchase a used truck that was advertised online. Upon arrival, they mentioned someone had took the keys home with them so I couldn’t even see the inside. I came back the next day, test drove it, and wanted to move ahead with purchase. Salesman (David Toor) told me the truck hadn’t been certified yet so it needed to go through that first. The truck was still dirty and full of the old owners belongings so I asked if the could clean it as well. I went ahead and told him that the sunroof, AC motor, and rear window didn’t work so if they could get that fixed. David talked to his sales manager Charles and they agreed to fix it. I mentioned I really needed the truck so if they could let me know when it’s done it would be great. David took copies of debit card (cash purchase) and my drivers license and I also signed a form. I told them I would leave a deposit on it, and he said they would run it. Today June 9th, he still hadn’t reached out to me so I called in. They mentioned he was on vacation and wouldn’t be back for a while. I decided to walk in the dealer and ask what was the status of the truck. Sales manager told me they had actually sold the truck already. I was completely bummed out about this. How can a dealer sale a truck I had put down a deposit for already?! They mentioned they actually never ran my card, and someone decided to buy the truck as is. (David said they were so proud of their certification process and bragged about it, but how can a dealer sale a truck with all those issues getting addressed?) This experience with Autonation Union City has been completely unprofessional, and I would not recommend doing business with them. I put my trust into them thinking they were “certifying” the truck and doing repairs, that I was waiting on their call and missed out on other potential trucks I could’ve bought in the market. They will never get my business in the future.

Saved me time to get a good deal and out the door

Where have all the vehicles gone? Other than that, they were nice dealing with the parts.

I called in and explained my service needs for a previously owned Ford Escape that I had just bought for my teenager. The Service Representative James Briggs scheduled my appointment for the next day and gave me an estimate of the time it would take. The next morning I was greeted promptly and professionally and my service work was completed likewise. I will definitely use AutoNation Ford for my next service need.

Kept me informed the whole time a had to work hard with my aftermarket warranty to get repairs done for no cost. They tell you everything is covered and when it's needed it's suddenly not covered. Nothin to do with a Ford warranty which I will get next.

The communication between the warranty company and the Dealership seemed to be misleading as far as the car rental company and the owner. Maybe a loaner car be an alternative if you have to be without transportation that long.

I came in to have a tire replaced and also purchased an extended warranty. I received outstanding service from the service department, from Edward Wiggins and Star. The customer service was superlative. Star provided me with a sense of auto security while I prepare to travel.

Salespersons were determined to help me get a satisfactory outcome. The staff answered my questions so I could understand the car buying process. Very friendly personnel. The process took time. But no one should rush into purchasing a large and expensive item.

Dropped my vehicle off on 4-6-21 because of a stuttering issue when driving. They told me it was the torque converter. I payed two car notes and almost a third before I got it back on 6-1-21. I drove it before I picked it up and everything seemed fine.today is 6-2-21 and same issue is back it surges and stutters. This is rediculous I would never recommend this dealer.

The staff was very helpful and polite went above and beyond to assure the customer was satisfied I would recommend their services to anyone who is looking for a great car thank you from one satisfied customer

James Briggs Friendly and knowledgeable staff.

Do not service your vehicle here. You will be very frustrated since you cannot ever get in touch with anyone. Their phone rings forever they never answer and they never call you back

Very good and quick, loved it

Went on for a service recall..used the website to make the appointment. They got me in and out in under 2 hours...waiting area had free wi fi , TV, and drinks. Friendly staff and clean area.

The experience was okay but getting a hold of you people after you purchase a car is ridiculous. You got to do better. Your establishment fails horribly at that.

They had 2 of the 3 the parts I needed. Checked availability of the 3rd at other dealers. It's on national back order. They ordered it for me. Very friendly, accommodating staff.

I needed to get my Air container serviced and had not made an appointment. My car was serviced when promised. My service advisor was very courteous and professional. I've always used this dealer for my auto repairs. I'm very satisfied with Auto Nation.

I did an online application on Sunday May 23,2021,I changed my mind on Monday May 24,2021. My son called them and told them not run my credit and I also text the lady I had been spoke to and told her not to run it. On Wednesday 5/26/21 my credit was ran through 5 banks!! My score dropped 8 points!!

This was the worst experience I have had at any dealership (or any other mechanic, for that matter) for as long as I have owned vehicles. My vehicle was there twice for the same issue for a total of 2 1/2 months and the issue was not resolved. In fact, I got my vehicle back with issues that were not there when I took it...transmission fluid leaking and apparently an oil leak, based on their feedback (neither of which was happening prior to reaching their service department). The communication was horrible and it doesn't seem that the competency of the mechanics is there either. They do not offer a loaner when having your vehicle for these long periods of time (well past the time that was initially stated). And to top it off, they didn't offer the courtesy of washing the vehicle after it had been in their possession for more than a month....twice! I would never recommend anyone using this service department for anything...not even as simple as an oil change.

Quick easy and very helpful I was in and I was out came in with a old car left with a new car

Thank you James for taking me on and Chris for making this happen to ensure that I was able to get the required service done on my Ford Fiesta 2013 in a timely manner. The dedication and customer service extended by James, in your absence, was admirable and appreciated. The way in which James handled the question on the settlement of the bill, has not gone unnoticed. I am deeply appreciative of the result that was extended to me and grateful to those who made the decision. I want to thank the Service Department of AutoNation Ford Lincoln Union City for all they do to keep us safe on the roads! Keep doing the good work and God bless you all!

ive had a great experience with mrs. cynthia very helpful great customer and if I ever come back I will be talking to her !! everyone helped us out soooo well that I wouldn’t mind coming back .

Excellent customer service. David Miller always calls right back. This is the best Ford dealer around. The service department always does excellent work

No hassle, great environment. This is my second purchase at this location and both experiences were amazing.

The service was great and my service made sure he kept me update on the work being performed with a fair price of the services I received.

AVOID AT ALL COSTS!!! GO ANYWHERE ELSE. DAMAGED MY CAR. Recently we took our 2009 Ford Edge to be serviced and looked at due to a recall. We made an appointment online for 8:30am on a Thursday. Took the car in to have the recall done and brakes looked at. After not hearing from anyone, and reaching out multiple times, we got in contact with someone Thursday night who told us it would be weeks before the recall part was in and that they would not be able to look at the brakes until Friday. Friday came and went. The car was ready to be picked up SATURDAY at 2PM. So a brake/rotors appointment took almost three days. Saturday we picked up the car and it has visible damage to the left rear fender/tire well. I am almost positive when someone was putting the tire back on they nailed the body just above the wheel well. I know the damage on my car and this was not there - plus, it's obviously rubber and new. When I pointed this out to the service agent we were working with he told us there were no managers on duty and to call back Monday. He took a picture of the damage and said he would let the manager know. I called Monday, left a voicemail, and nothing. It's now Wednesday and still no word from either of them. Disappointed in the lack of service and even response at this point. Will not be returning and caution others to go anywhere else.

My service advisor Joe was great. Went over and above to ensure my Ford Edge and I were taken care of. Having been a customer at this dealership since the late 1970's I've always experienced good service. Thanks Joe and the service team!

Overall my experience at autonation was good,James Briggs Was my service advisor

The staff listened, review your problems or requests, give you their professional opinion, and allow the customer to make the choice.

The timeliness on initial service visit exceeded my expectations; however, the “repair” did nothing to correct the problem. Furthermore, a critical part required to finally fix the problem (after a second “diagnostic”) is indefinitely unavailable from the company’s vendor. So, my truck sits in their service parking lot. The service manager suggested that I drive the truck until the part is available. As a longtime auto restoration hobbyist, that advice, if taken, opens the likelihood of further damage. Not sure why it was suggested.

After an entirely negative experience and lack of caring at another local Ford dealer AutoNation Ford stepped up to the plate and stood behind prior service work and exhibited the kind customer service you expect as a longtime Ford buyer. Chris, our service representative was the best!

Chris Harder was excellent. He explained exactly what was needed in my car. My car was service in a timely manner.

I made an appointment and upon arrival, the agent was waiting for me. Agent keep me abreast of the progress of the repair. Service was excellent.

Routine service appointment. Prompt, professional, courteous.

My service advisor Joe was fantastic. Joe handled all my truck needs and my concerns.His recommendations was on point.Thanks dude you the man.

Return for the same issue And was charged again

I purchased a CERTIFIED! vehicle from fordautonation in union city "found out it needs a transmission took it back to honor the we owe warranty on the 14th of April getting the run around about fixing it not to mention my 90 day warranty from ford went there several times runaround!!on one visit they told me they couldn't emal the ok to fix my vehicle ridiculous! This is so stressful!!! Today it'll be 12 days since i dropped of my truck have not heard any progress in repairing it.

This was the closest dealer to Columbus that I could even locate a Bronco Sport. They were nice, and no nonsense!

The service is good as far as quality of work but the wait time is still horrendous. What?s the use of scheduling an appointment if you still have to wait 2.5-3 hrs. I do that without an appointment.

What kind of dealer offers only selective maintenance? You sell a car and then you tell the customer that you are not able to provide complete maintenance? This is pathetic!

They shows excellent customer service understanding and care

Mr.Drake... Don’t get me started on Mr. Drake. Mr.Drake is absolutely.... FANTASTIC! It don’t make no sense, how well he took care of me and my car. He kept me updated on everything! I mean EVERYTHING! Customer service skills? NAILED IT! Communication skills? PERFECTION! Ford! Give Him a raise! I will most definitely be back! Thanks Ford !

AutoNation Ford Union City provided great customer service beginning with scheduling the appointment, to excellent interaction with customer service rep Gary Roberts, to reasonable wait time, to quality repair work, and customer focused close out of the ticket. Keep up the great work!

My salesmen Julian was awesome and he made sure I got the care I wanted.

all of their service and staff be were just great

Drake Lawrence took excellent care of me from the time I walked in to the service garage. He is courteous, caring and very professional. He came and got me as soon as my car was ready. It was just a very enjoyable experience with this young man. I highly recommend him to anyone needing a service advisor!

I purchased a 2017 Ford Edge Titanium that was listed on their website and traded my car in. The transaction went very smoothly which was very good in my opinion.

Overall pleased with the repair. However, parts had to be ordered and it took much longer than anticipated to get the job completed

The service advisor Drake Lawrence was excellent!!! ***** stars he made sure that I understood how the diagnostic worked and when it was complete. he took the time to explain what need to be addressed to correct the problems they found. Explained to me that my vehicle was not safe to drive. Drake is a defiantly an ascent to your dealership. when I return for future services for my vehicle I will ask ONLY for Drake to assist me; even if I have to wait I will wait for him. I will tell family and friends to ask for Drake Lawrence Service Advisor

I wouldn’t buy anything from these crooks!!! Made a deal for a car to come back the next day and was told that the car failed inspection and they would not sell it to me. Next day I see the same car on the site for a 1000.00 more. Called them and was told the transmission was bad. But yet the still have it for sale with a higher price now. Very crooked dealership

Recently took my car in for a 3rd Recall. It was left there for 3 days. Quick customer service

I was very pleased with the service I received when I brought my car to Auto Nation. The service representative was professional. The work was done within the time frame he stated. He listened to the client (me) to make sure the best plan to service my car was implemented. He was able to establish a bond of trust between client and representative which is necessary.

Mr Joe Dodd was a very good Service Manager and very respectful and courteous and if my vehicle needs service i would not hesitate to bring it to Auto Nation Ford.

I?m very happy with the service the staff provided to us

My service guy Joe is always welcoming! Ginuwinly attentive to what my truck needs.He believes it's supposed to be right when it leaves,and it is.Thanks Joe.

I was very pleased with the customer service and patience with my questions provide by Mr. James Briggs on my most recent visit to AutoNation Ford, Union City, GA.

Had a recall on my car and was expecting it to be a long process, plus had my check engine light on so I was going to have that looked at as well. James in service was my guy and he did a good job. Wanted to give him credit on this one because he kept in constant contact with me via phone and text. Though the price was a bit high for the check engine light job that I needed, he we real professional about it and didn’t bagger me about getting the work done like I’ve experienced at some other dealerships.

Great Customer Service, friendly sales staff, timely service. The waiting area was clean, and it was easy to relax with HGTV on while you wait!

Agent was rude and was dishonest regarding compensation for rental car.

Fast, efficient, top quality. Integrity is #1. Ask for Joe in service, I always work with him. One of the best I?ve worked with over the years. Will be completely satisfied every time.

I had gone there specifically to look at two used trucks I had seen online. The salesman was really friendly and helpful and I ended up picking one of the trucks. I?d definitely shop there again.

MR.JOE NEEDS A RAISE! 1 WEEK VACATION WITH PAY! AND A AWARD! Mr. Joe went over and beyond with customer service. I had a issue when I first bought my Ford Fusion 2019. We had to order a part for it. He kept me updated throughout the whole entire process. His communication skills are on point! I usually hate going to get service done. Having a issue with a car is already bad enough. But he made it all better. Need your car fixed? Go to Mr. Joe. He got you covered! FORD DO YOU HEAR ME?! GIVE HIM A RAISE! Thanks Mr. Joe! -The Mitchell Family

Everyone went above and Beyond the team did a great job..

James Briggs is my go to person! He provides excellent customer service while listening to your needs. I appreciate his approach to handling each person he comes in contact with to help. He's the reason why I continue to have my car serviced at that particular location. I would also like to see someone at the dealership handle rewards advantage points. When Sherry sat at the desk, she was on top of it. It is a big inconvenience to go online after spending a lot of money to attain points for your next visit! Make it easy and simple.

Waited way too long for my sale to be completed, due too lack of communication between employees.

Auto nation My experience was beyond awful . Awful wouldn’t even been to describe my experience. My experience was just unbelievable dreadful, it was just horrendous. The being of the experience started off great I had a great Sale man (Andrew) who help me find the perfect truck . Before I came Into the dealership I took the time out to pre-qualify through capital one and print all my needed documents for the finance process. I had a appointment for the dealership At 3pm . Within the first 30’mins we find the perfect truck . When it came to the finance process it took the 6 HOURS to just look at my application. I sat in that office patiently for 6 hours . I had my husband and my 2 year son with me who started to though a temper tantrum because we had been there all day and he was sleepy . The whole time I was waiting nobody talked to me or checked on me or nothing . I watched them take care of every other person In the middle which happen to be white people . Finally at 9:30 after the closed they told me I would have to wait and they would send in my paper work . After I sat there and waited 6 and a half hour and I had already been approved. So I calmly left as the store was closing . The next morning I arrived At the store bright and early 9 am SHARP. As the door was opening for the day . I sat there untill 10:30 before someone even said something . Again I was told that my paper worked need to be sent in it would take about 2 hours . Which my paper work should have been sent in yesterday when I was there for 6.5 hours . So i said okay . I was asked to leave and someone would call me with in An hour and update me . I left and nobody called me for the whole two hours I waited . I return to the store At 12:30 once I seen on my credit I was approved. Upon arriving to the dealership the explained the lost All my paperwork And had me feeling out paper work for 2 hours of pointless questions I had already previously answer . At about 4:30 I started cutting up cause at this point I had been almost 8 hours not counting the 6 hours the day before . The lady from finical seen I was sitting upset and came out and took care of us .Once I finally got into the financial office which the lady did a great job . The lady explained to me that my deal (approval) was ready before 1pm and I had been just sitting due to the bad customer service. After signing my deal and completing my paper work it still took an hour to find the keys and put a temp tag on the truck . If your a person of color I wouldn’t recommend the dealership. They treat people of color with no respect and they act like our time Is less valuable then theirs . I was there the first day 3:00 pm - 9:30pm and there the second day 9:00 am - 6:15 pm . I was there an total of 15 hours for something that should have token 2 hours . This experience was horrendous. No one care to even try to fix the problem or apologize for having me wait so long. This dealership is horrific and terrible when it comes to dealing with people of color .

Buyer beware. Please read the review I posted on Google and learn from my experience. You may want to consider other options before making a decision

I was suppose to have went to one closer to my address I left work early just to make it to my appointment only for them to tell me to reschedule about 10 minutes before but I called AutoNation Ford in Union City and they seen me the same day I was so glad I really appreciate them and I will be going to them again

Joe was great as usual. I have had my car for 3 years and he had always been my service contact. He has always taken care of. Me and my car.

James was very attentive even though it was obvious that he was very busy, he still took the time to explain everything and to make sure I was taken care of even during the social distancing due to the pandemic.

AutoNation made our experience comfortable, personable and overall respected the time we took with our purchase. Charlie was an incredible employee who knew his facts on the suv we were looking at. He had an answer to every question we asked and his positive, authentic personally remained the same from the time we asked to look at the vehicle until the time we left. Overall you can tell that the staff at AutoNation respect and work well with each other as well as value their costumers. We interacted with multiple employees throughout our process and all of them were friendly and personal. If you are in the market for a new car be sure to ask for Charlie!

Most of the employees especially mr. Joe Dodd was approachable, polite and updates u what’s going on w/ your car. I’m giving him excellent performance.

Mr. Joe Dobbs always provides me with exceptional customer service every time I have had my truck serviced there. I give him 5 stars!

Great Service, and knowledgeable. Keeps me up to date of my service Appointments

I loved how easy it was to make an appointment with the service department, and then when I got there for my appointment I was met by Joe. He was so nice and covered everything I needed for my service. Very timely, very clean. And when I picked up the car after they called me, everything was excellent. I would highly recommend Auto Nation for your car needs. Best car experience I’ve ever had. This was my first time in service after buying my 2019 flex from them last July. Thank you Auto Nation.

Joe did a great job of getting my car service completed right before the New Year, getting it back to me on the same day even though they were very busy and limited on technical support.

Poor customer service!!! I have been leaving messages for a finance manager for 1 month. No one will return my call!

James my agent at Ford in Union City is wonderful. He is always helpful, caring, respectful, honest and on time. I always come there for service on my suv and see him. If he is not there then I will come when he is there. Charlie is the best hands down! They both take care of me and have been for years. I appreciate you both. I come to this place and only this place for service on my car. I brought my car here and get service here. Thank you all! Happy New Year. Be Safe. #2021 God Bless You All

Very amazing people. Mr James Briggs got me back on the road in two days for something I thought would take a week or more to fix.

I came in for a routine oil change and they found some items wrong with my rear braking system and took care of it while keeping me informed throughout the process. I was able pick up my vehicle the next day after the work was completed. I am happy with the service I received even though I didn't know I had all those problems wrong with my vehicle.

I was interested in a vehicle I had seen in passing and was in need of one right away. As I looked over the vehicle I pointed out a few safety issues that needed attention (cracked windshield, tire wear, adjustable seat control. I was told that it had just been traded in and that they hadn?t really looked it over in detail. I totally understood and the manager said they would take care of these issues immediately. I felt confident that he would keep his word, and after deciding to buy it the salesman said it would be ready in about two days. After receiving a message that it would be ready by 4pm two days later, I made arrangements to retrieve the vehicle. Not only was it not ready, but after waiting 3 more hours it was brought out without any of the things done to it and the trash that was in it the day I first was it was placed in the middle compartment! I was pressed for time at this point so I said I would bring it back the next day. I filled up the tank (it was nearly on empty) and upon arriving home I could smell fuel. There was an obvious leak somewhere since I had a fuel stain on my driveway, so I took it back to them. One of the managers told me that they spent roughly $1,600 in fixing issues (battery replacement, oil fill, etc.), however it was obvious that none of it was true. The old oil sticker was still in the window and past due, the old battery was still in there, crack still in the window, and so on. My biggest and most immediate concern was the fuel leak issue. After speaking with the one of the service attendants he originally said that it would be a week before they could look at it, but I pressed for someone to look at it since every around could smell it. They pulled it into the garage and about 30 minutes later they said there was no leak and the smell was gone (they basically just cleaned it up instead). It was clear to me at that point that they were not interested in my safety or satisfaction, nor the condition in which they sold a vehicle to someone. Although the salesperson and manager were initially pleasant, I?m still fearful that this is not the first time someone has experienced this type of treatment. As much as I was excited to think I had found a great dealership, that excitement has faded into anger and concern that I allowed them to take advantage of my excitement.

Good sales experience buying my new 2020 F150 and have been pleased with the service department

Made appointment to have new truck with 3800 miles checked under warranty. Upon arriving was told I would need to leave it for weeks to be checked. I left and made a call to service manager and he asked for us to bring it back and give him a couple of days. They checked the truck and called back two days later. They even did a complimentary sanitation on my truck. Great service manager. Great 2nd service advisor.

The service dpept employees are courteous and business oriented

que dan buen servicio al cliente'

Always very good and friendley and knows a lot I will be back

My server manager is great takes care of my car, I?m inn and out reasonable time

I have been going to Auto Nation Ford since they switched to the AutoNation team. It can be hit or miss. Sometimes things go smoothly and other times we have to go back and forth to get good customer service and truth. They have a fairly new manager who is trying to keep his ratings up, so he seems to make an effort. I am more concerned with getting my car repaired in a timely manner and professionalism. I took my car in twice in a span of a week and was told two totally different things about my car. I am so glad they put it in writing so I could show the inconsistency. Inconsistent would be the perfect word. Sometimes it can be good and sometimes be prepared for poor service. I have sat and listened to others complain and one commonality I find is poor time of repairs and communication. That hasn’t changed since I started going there. Unfortunately, due to my car overheating I needed to take it to the closest location and this was it.

I’m not satisfied with service repairs, can’t get anyone on the phone, leave a message, No one return my call for more than a week. I had to go to the service center just to make a appointment. ABS light was on replaced right sensor had to brake system reprogrammed but light still comes on light before. $90 to check vehicle $100 for sensor another $95 for reprogramming sense I installed the sensor myself I saved roughly $70 but I’m sure when I go back next week there will be a problem not covered. $300 and back and forth trip I still have the same problem

Thank you General Manager Jon Crouch. You have displayed true leadership and exceptional customer service. I love my Ford Expedition!

My car was repaired in a shorter time than quoted and it was during Thanksgiving week.

My Experience for my service was wonderful. Mr. James Biggs took care of what i wanted and needed to have done. No pressure he listened to me. Very professional service.

Extremely Poor Customer Service Received From Auto Nation Ford On Or About 30Nov 2020, (Monday at 4:30pm) I had a scheduled appointment for a recall for my 2018 F-150 Ford Truck. I decided to drop the Truck off that evening. Gary Roberts (Service Advisor) was waiting on a female customer and was doing more socializing than business. I waited about a half hour. He asked what needs to be done. I stated “Are you through socializing “? He gets an attitude and states, “If, you feel that way get someone else to wait on you”. He refused service which he was hired for. Three times he refuse services. I ask to see the Service Manager which was out at the time. The Service Parts Manager directed me to the General Manager. WE talked and Jon (GM) was supposed to find out what happen. How can a Service Advisor, refuse service to a customer and refuse to perform their job duties? Gary Roberts was rude and unprofessional Service Advisor. Yes, the under trained worker look like me. They got another person to wait on me. I returned Wednesday to pick up the truck and Gary Roberts is still working there after refusing service to a customer. No one is answering their phone or returning any calls. I called Ford Customer Service in Deering, Michigan and they do not get involved into Dealership customer service complaints but will write it up and refer it back to them. In addition, prior to this service visit, I had to wait three hours for an oil change with a schedule appointment. I have the extended warrant but will not recommend them for Sales, Parts, or Service. I was going to upgrade my truck for a 2021 Truck but not there at Auto Nation Ford, Union City, 4355 Jonesboro Road (770-473-3100). Can someone described the type of customer service was received from this place? They have lost a sale, parts, and future service opportunities. Gary Roberts acted like there would be no repercussions for refusing service to a customer which to this day did not occur. The leadership does not exist at this place. No one has attempted to contact me. I will rate them a negative five star for service. If, this is their good service then what does their bad service feels like? I am wondering how their bottom line (profit margins) in the service department is.

Do not purchase a car from them. Especially since your deal will have to go through the manager Terrance Sims. He uses unethical practices to secure the sale. Will tell you anything to get the sale but doesn't actually expect to have to follow through. He kept my car in service for over two months because he did not want to honor the we owe. I expressed that I did not want after market parts to the service manager yet Sims went behind my back and told them to install anyway. These people only care about getting your money and will take advantage of your trust.

Timely Service and knowledgeable Service Agents!

Mr Joe Dodd was pleasant,approachable and always update his clients.He was an asset to your company as a service advisor.

Had vehicle serviced for tune-up and heater hose repair. Good customer service.

I purchased a vehicle Halloween of 2019. Eight months later the engine failed. The car went back to Ford in June of 2020 for a replacement of the engine. I have yet to get my car back. The communication is horrible. I haven't heard anything about my vehicle in a month or so. I had to beg them to provide me with a loaner. And now they're requesting for the loaner back and STILL have my vehicle nor told me any updates about it. They never answer the phone. But it's ok. God and my lawyer got me.

Three time I to have 2014 Ford work on I told hem my car was skipping I drove out it Appeared to work OK and it did for a while partially my fault because I did not read the work order bought a car from you in my car service with you no more lost a client

Every time I bring my car in no one ever acknowledged I was standing there. It’s like a game of tag you’re it. I thought it was my imagination but my husband brought my car in Saturday. Same thing happened to him. He stood there and someone eventually said I’ll be with you in a minute. I understand everyone is very busy but it only takes one second when a person walks up to say hi sir or ma’am someone will be with you momentarily. I have given this place enough opportunities and I am not going to spend my money where I’m not treated in the correct manner

my service was very good, but i must give credit to my tech james briggs who walked me thru the whole process dealing with other issues that we found his customer service skills are above anything that i have dealt with in the past you have a gem representing your company

Service team is always nice and friendly!! Service techs always do a great job.

have appointment and you get out on time that the service management is given James was very helpful

Iit was overall great. I got exactly the car I wanted at a great price. My car note is very low for a BMW. The manager and finance guy were awesome and worked hard to get me in my car

I had one of the best car buying experiences. Jerry was beyond amazing and made it so easy and painless. He found the car I wanted in like 3 min. Thank you Jerry!

The Customer Service is exceptional from sales to services.

My truck was the second vehicle we purchased from Autonation Union City. The entire process was very easy and relaxing from start to finish! If they do not have what you are looking for on their sales lot, they will be more than happy to search the entire country at other AutoNation locations to bring your desire vehicle to you. I will be purchasing all of our future vehicles from them!

The service was great I got the service I needed my need was taken care of

My visit was friendly. Mr. Davis has a nice personality!

Very Good Service. Advisor was very helpful and receptive to my wants.

Excellent as always. Good service with very polite and helpful employees. Wouldn't take my car anywhere else!

When a customer is standing in line and 4 customer service agents don’t acknowledge for 5mins that would help to start. I was waiting behind one lady and after she was taken care of I thought the agent was going to ask me to come forward. He continued on looking at some paperwork then consulted another agent and passed that paperwork on to him. I thought I was next but he then jumped on his phone and spoke with someone then went right back to his paperwork. He then looked up and ask me if i needed help after 5 mins. The other agents were also looking at paperwork and looking up stuff on the internet. I stood there just to see how long it would take for someone to acknowledge me and it took a total of 5 mins when I was originally next in line.

Waiting area was pleasant and comfortable. Chairs were separated. Service rep was attentive and helpful.

I can always depend on my service rep to communicate what I need to know,

It was an Absolutely Awesome experience. Cynthia was a great sales agent. Jay the manager was Awesome. They were a great team and did everything they could to make my deal easy and quick. I would HIGHLY recommend them!!!

Did not have to wait long. Staff was friendly and attentive and helpful. Waiting room where clean.

Great experience from start to finish! Cynthia Lutalo was great, very knowledgeable, she has a lot of integrity and I appreciated that. A lot of salespeople will tell you anything to get you on the lot. Cynthia knew what I wanted and she delivered. This is my third time buying a vehicle from you guys and I have never been disappointed! Thanks and God bless!

We just had brake work, recall work and regular maintenance performed. it was on time and the communication was great from Joe Dodd.

The service rep helped me expeditiously. I was able to get my vehicle in to service my battery and AutoNation replaced my battery (free) and got me back on my way. I appreciate the service and I’ll be back again. 👍🏽

The service was outstanding from the service writer Charlie Filkins all the way to picking up my truck after the service was complete. The whole staff was very courteous and respectful of both me and my vehicle.

I had amazing experience recently at AutoNation Ford Union City having my truck serviced. The service representative was very professional and called me immediately when my F250 was ready to go. Because of such pleasant experience, I recommend them highly ! Roy

At the end of a three year lease I bought the vehicle on August 18th. As of today, October 16, I still don’t have the title. I tendered the money to Autonation and they kept my money and didn’t pay Ford until I questioned the the delay. They were going to use my money until I said something. John Couch, the general manager never returned the three calls I made to him. This is a dishonest organization and cannot be trusted.

Well they did my alignment and put me on a set of tires in less then 2 hours and got me on the road for my trip before 10:00 Am 10/14/2020. And it was a decent price because I had shopped around. So yes. I’m happy with that.

The service Representative’s ability to recommend the most important services needed to reduce cost during this epidemic. This I greatly appreciated

Terrible Service! Poor Communication! Had my car for over one month. Two weeks before any diagnostics. 3 more weeks before a repair. This is the second time this has happen. NO MORE!!!

The service was great. The professionalism of all the employees that i came in contact with was great.

We drove 3 hours to AutoNation to buy our 2020 Lead Foot Raptor because they had the best deal around! David Miller was our sales associate and couldn’t have been nicer! All of the salesman we spoke to there where so nice and made it so easy and even stayed late for us as we arrived not far from closing time. We bought in May and still are loving every minute of riding in our Raptor!

I bought my car here, and I bring it here to get it serviced every time. They are all great, but a few days ago, Joe Dodd helped me with the service of my Ford Fiesta. He was very professional, patient, and helped me with everything. I will definitely be requesting him from now on!

3 weeks since purchasing my vehicle and they still have not honored their "we owe". they still haven't taken care of their end for my local dealer to fix something they agreed to fix. they won't return calls to myself or my local dealer. absolutely the worst WORST car purchase experience in my life

Serviceis very good and fast...

James was very professional and courteous. I had a good experience.

I ALWAYS HAVE A GREAT EXPERIENCE AT AutoNation IN UNION CITY. Mr. James Briggs is the best.

Stolen purse with keys brought me in for an unexpected visit. My service representative was highly professional and he helped to calm my nerves. Technical personnel reprogrammed the spare key to match the new one. And service representatives took the time to set up my new phone with the car. As a senior I really appreciated his concern and help!

on time service in and out in time expected and would refer a friend or family to this dealership.

James Briggs is GREAT!.....I brought my car in because my air wasn't working. James stayed in touch with me every steo of the way. I have a 2006 Mercury Grand Marquis. It rides GREAT and my ac blows like a champ!!!!! Thanks James!

Cynthia and David did a great job at placing my large family into a 2020 Ford Expedition Max. we absolutely love the vehicle and the friendly members of the AutoNation. thank you we are absolutely happy with all that you did for my family and I.

Alan Davis was my service professional. He took good care of me. He was very sympathetic and helpful.

Great service. The nicest, friendly people are employed there.

Joe in the Service Department was very professional and helpful. He advised me about the services my car needed. The waiting room was very clean and comfortable.

James Briggs is extremely helpful. He keeps me informed and is very kind and welcoming.

Brought my car in for a recall and i was given a rental until the work was completed. I was very please with my service.

Brought my car for a recall and i was given a rental until the work was completed. I was very please with my service.

On time service, comparable prices, good customer service, explanation of work performed and detail information about future service needs.

The application process was very lengthy. As far as the personnel, everyone was very friendly. I think the salesperson should have been better informed about the car I was looking at.

Customer Service was awful. I hope to never take my vehicle there again

Had a great visit Very professional , clean In and out

AutoNation Ford Lincoln Union City is a great place for car servicing. Christopher was professional, courteous, and was very helpful to resolve my service contract issues. Drove off my car after servicing and was satisfied with the work done. Will definitely recommend this service center for me they rock.

Very good service. The technician was very thorough when recommending the services my vehicle needed.

Service is terrible 👎🏻 Watch out on the extended warranty. They don’t tell you it’s an auto nation warranty & not a ford warranty. That way you have to go there! Never again will I purchase a car here!!

Very good service. Mr. Dodd was so helpful about what my car needed and I was in and out in no time at all.

James is the man! Ask for him -will make sure your car gets done right. I was very impressed with his integrity.

I was able to easily book an appointment for estimate and repair online. They maintained good communication with me and fixed my vehicle. Highly recommend.

I received an oil change for my 2018 Raptor. Service was prompt and only had a wait time of 1 hour. He service technician at the second desk was very courteous and professional.

I take my F250 Super Duty to Auto Nation Ford Union City for regular maintenance and earlier this year (during the onset of COVID-19) had major extended warranty work done to repair the instrument cluster in particular. More recently, I bought tires from a regional tire retailer who to my surprise told me they could not mount the tires as my truck was too heavy for their lift. I then called AN UC and made an appointment to have the alignment and tire mounting / balancing work done there. Per usual, my service advisor and the service team there took care of business. They have a small business center which provides a quiet and connected means for me to do my work while I wait for the service team to complete theirs. AN UC will service my F250 for as long as I own it and live in the area.

Because of my last experience with the service department I went to Toyota of Newnan traded my car in for a Toyota. Now I do not have to worry about AutoNation no more. Problem solved

Great customer service. Got me in and out as promised.

I’ve been going to AutoNation Ford for over 5 years. Great customer service. They give you accurate details on your repair and let you know how long it takes. I highly recommend them. I have 2012 F-150 w/162k milestones. They keep my truck running like new.

This is by far the best service I have ever had. I completed the online request and minutes later i had a qualified sales person on the phone. She communicated effectively and listened to gain my need. My different circumstances were resolved to meet my need. Out of the ordinary, she agreed to come to my home and do the documents. She was on time with a driver and all about business. Very respectful and attentive to assisting me. Very easy process. I received constant feedback all the way to payment. Job well done all.

My service advisor at AutoNation Union City was James Briggs and he was very professional and efficient in getting me in and out in record time. He offered me car maintenance tips and made sure I was aware of what my car needed at that time and offered suggestions. AutoNation staff and customers practiced social distancing and public health guidelines.

This is by far the best service I have ever had. I completed the online request and minutes later i had a qualified sales person on the phone. She communicated effectively and listened to gain my need. My different circumstances were resolved to meet my need. Out of the ordinary, she agreed to come to my home and do the documents. She was on time with a driver and all about business. Very respectful and attentive to assisting me. Very easy process. I received constant feedback all the way to payment. Job well done all.

Great place! James was very helpful Professional Knowledgeable

The Service Advisor Joseph Dodd was very friendly and helpful. He had a very possitive attitude and showed concerns for my need. Excellent Customer service. Please let him know that I said so. Thanks Dorothy Davis

Great service and also great customer service. Thank you guys for all that you?re doing during these rough and uncertain times !

Joe my service advisor was so professional and knowledgeable. great customer service as usual.

This location does a great job in communicating any issues you may have with your vehicle, and provides great quality service. They also provide coupons and in some cases discounts.

My auto runs good. AN helps me stay on schedule with my maintenance.

Charlie Filkins the service manager is great to work with at AutoNation. I always get great service that?s why I continue to go back.

Overall good experience. Blake was very nice and accommodating. I can in from out of town to view and buy the car and Blake was patient and helpful. There was an alignment needed that they reimbursed me for and Blake also sent the car back to detailing for me to get some of the dirt cleaned off. I've had the car for nearly 2 weeks and am pleased.

Excellent service was having issues with my f-150 and took it in and mike Eaton helped write me up and get everything going and made sure my vehicle was taken care of got my truck back and absolutely happy with the turn out and customer service definitely a 5 star rating

Service department is one of the best in the automotive business.

Joe Dodd was a great help. I appreciate the clear communication of my vehicle's status. I definitely will be using this location for any servicing issues that I couldn't do myself.

The service was prompt, professional and the duration of the service was under the stated time. I was extremely satisfied and I would highly recommend AutoNation Ford of Union City.

I’m extremely happy with service provided last Friday, I was in and out in less than an hour. The service staff Charlie and James were exceptional in their customer service!!! Thumbs up!!!!

Give the correct information on prices

AutoNation is one of the largest dealerships in the country, with multiple locations. Yet they scammed the government out of millions of dollars during the COVID-19 Pandemic. I hope no one ever buys a vehicle from this company!

Customer-oriented service

They fixed my air conditioner in a timely manner and did not make me wait a long time getting me a rental having just working a 24 hour shift and no sleep they worked to get me on my way home in a timely manner

Jeff the service manager worked over and above to get my car repaired along with a great personality .

My experience with Auto Nation Union City could not have been better. My sales associate was Pam and she made me feel right at home. Her professionalism and knowledge provide a smooth transition from my old vehicle to the new vehicle.

I just came in for an oil change. I was told it would be a two and a half hour wait but they got it done in two.

My experience with Auto Nation Union City could not have been better. My sales associate was Pam and she made me feel right at home. Her professionalism and knowledge provide a smooth transition from my old vehicle to the new vehicle.

Joe the service person who was assisting me did a great job helping me truly great if you go there try to get him great service.

I had a fast and excellent buying process! The staff was very nice!

From the person I met in the service area to take care of my car to the end were pleasant to talk with and answered all my questions.

Always get great service. James takes care of me every trip.

Joe Dodd was fantastic! Clear information and got my repair done quickly.

Great customer service e by James Briggs. He is very knowledgeable.

I bought my SUV in September 2019. In October I took the SUV back to the AutoNation and reported that my roof rack was loose and I was missing a cover from the hinge of the seat in the back. I was back there in December and they finally looked at my truck and said they would order the pieces. Ok fast forward I have spoke to a manager because I never got a follow up call or anything this was in January 2020. I have been calling and leaving several messages and NO ONE has called me back. Today March 10 I called and spoke with the other manager and he said he needed to check and he would call me back In 15 to 20 minutes this was at 4:42pm it is now 10:47pm and I’m still waiting. There Service Department SUCKS! Managers and all!!! I am calling my lawyer.

Came for recall repair. They got me a rental car and completed repair very quickly. Great experience overall.

Easy process. Took about 4hrs start to finish. Salesman Blake was AWESOME. Professional and pleasant. Was able to test drive vehicle I was interested in. Aware that it's a used car. I had to get a repair a few days after purchasing. Extended warranty was offered(added in the price) and that repair was not covered. Not happy about that. The car drives great.

Great customer service by James Briggs, Auto Nation at union City,GA. Made an appt online at first and went in and they were too busy to see me the first time. My second visit went a lot smoother. The on line process needs to be fixed where you are guarunteed to be seen. Just some constructive criticism.

Jeff is Amazing and has a great magic show for the kids!! Thanks again!

Would never take my car anyplace else. Great customer service and very helpful employees.

The service department did a very good i will be back

Service guys always polite and courteous Time performance great

Probably the best diesel tech in the south. Was able to diagnose a problem in minutes that others could not at all!

What would you say? I arrived for an oil change and tire rotation at 9:00am and left at 2:00pm. Change windshield WIper blades and change the battery in the key pad. THAT'S ALL

Purchased my pickup truck from dealer in 2013. This dealership is only one used to service our vehicles. We have dealt with Mr. Hicks and Mr. Eaton for a good number of years. Always going out of their way to help us

Excellent service I was in and out and was offered a curtesy ride home

Mr. Eddie was spectacular and made sure I was taken care of!

I just want to thank and commend Service Advisor Joe Dodd for his professionalism and excellent customer service. Joe took great care of my Focus RS on a recent service visit and strove to ensure my car was serviced properly and I was happy with the work done. I want to commend Joe and AutoNation Ford in Union City for the consistently good service they provide. Thanks!

Service was performed on time and everyone was professional .

Got a quote online to buy my Jeep! Great price fast deal in and out! Couldn't be happier!

Everyone that worked with me was awesome. Thank you so much. I love my F150.

I used Cynthia Lutalo, With AutoNation. I have purchased Vehicles from her for my employer. I turn to her to help with my purchase, she had to work to fine a truck that I wanted and to do it before the end of the year( for tax ). She did a great job like all ways. I would recommend her to anyone

My experience was excellent from Mr Arnold my seller knew his job and was very helpful

Excellent: Courteous, Timely, Clean, Reasonable Charges

Biggest crooks ever! This location preys on young, inexperienced eager buyers by manipulating them into signing paperwork by telling them it’s the only way they can bring down a car that they do not have on the lot. Then once it arrives and it’s not what they thought, too bad they are stuck with it because of their shady business practices. Worst dealership on the Southside of Atlanta.....best thing it could do in 2020 is go out of business.

Great customer service and repairs. Joe is great advisor and I would recommend him to everyone.

They offer to give me a ride home instead of waiting there because I was having a lot done to my car

Excellent customer service confirmation of both arrival and return was provided by our service agent. He was very pleasant

Mr James at the service department and David Toor got me covered when my car was heating up. James fixed my car at a lower price than the first estimated price. Very reliable sources and cool people

Friendly on time repair and delivery. Very professional and quality driven. Very pleased with experience .

Service was quick and thorough. I would recommend this dealership to other folks looking for service or purchase.

My service was 5 stars and Donte always takes great care of me. Since I've been going there, it's always been a breeze, no hassles & no long waiting periods. I love the constant updates Donte provides whenever I'm waiting in the waiting area. Great service, great job, great customer satisfaction! I recommend you take your vehicle here anytime it needs servicing!

i am not happy at the present time because some of the things i was told was done was not. i have tried to reach the sales person today with no responce yet. i am regreting trading, i am hoping things will change soon.

Very pleased with the service and the associate. They were very thorough and efficient. Every thing was explained to me so I knew exactly what to expect.

My service guy Joe was excellent and helped me as well the next day when I had to come back there after I had a oil change and all of a sudden my truck is not working right! Of course, they will always find something else to blame it on besides the mechanic who did the work. And then they think I would let them even touch my truck again‼️😳. Wrong Answer. I have been going to this Ford location for over 30 years and I can tell you if Gene Evans still owned it I would never have this problem‼️ My daddy has worked for Ford for over 30 years and my mother worked at this location for years when Gene Evans owned it. So, I am having my truck towed to my personal mechanic who does all maintenance and work on my truck for him to check it out and see what’s really going on! I am still a Ford girl but I will never bring my truck back to this dealership. If you can’t even do an oil change without messing up my truck you sure won’t ever touch it again!!! Again, thank you Joe for all your help and for your great service and keeping me in the loop!!! Carley Boynton

Mr. Briggs is a great customer service rep. Always courteous and will ensure his customers are completely satisfied. James Briggs gets 6 stars in my book. !!!!!!

Customer service sucks! Reps are liars and unattentive will tell you anything to make you feel like the job is getting done. Try to upsell you and find other problem with your vehicle. They do not have the works package and so what was once $30 is now $75. No good just stay away!

Great experience with service appointment scheduler and Gary, our service representative.

We had the best experience we have ever had in a car transaction. No pressure at all!

James was my Service Advisor and he was great. He took the time to go over my car issues and showed me my cars history on his screen because I was in question about my tires. In addition, because I didn’t have an appointment and they were busy, he said it would probably take approximately 2 1/2 hours. He got me out of there in under 2 hours and I was glad.

Service Advisor James Briggs was very understanding and helpfull from the beginning to the end. Thank you

Great experience!!! Jeff was very friendly and a nice person to talk to, he was able to answer any questions I had and provided me with the information I needed for my van.

Great experience! Went in to have the 12 volt battery in my Ford C Max replaced and the service dept. especially James, went out of the way for my satisfaction. Requested the lifetime warranty battery as a upgrade, when the requested battery wasn?t available, they provided an OEM battery with a lifetime warranty instead and installed at $170 (a $80 savings).

The initial impression and experience with purchasing the car was great a 5out 5. However, I decided to have my seats recovered though the dealership. The cost was an estimated 1700.00 plus 101 miles was driven on my car to have the work done. Didn't quite understand why they had to drive the customer BRAND new vehicle. Following I spoke with a manger with not much satisfaction on my behalf. Unfortunately,the seat belt strap broke on the driver side reluctantly I had to drop my vehicle off again, however my impression and how the staff informed me I believe the repair will be done at the dealership. Well no, another 102 miles was driven on my brand new car. Spoke with a manger immediately before leaving the car lot and really didn't get a satisfactory response. Highly disappointed that the dealership believes it's okay to drive these many miles on a customer vehicle.

drove 7 hours to pickup a 2014 srt8 challenger, could not have been more impressed and satisfied with the service and professionalism from the first call to the last handshake these guys presented, Andrew Eddie is definitely a great salesman and I would strongly recommend him and furthermore the staff and team of autonation to anyone seeking a vehicle!

My experience was pleasant and the customer service was great!

Very good experience purchase process went very smoothly and orientation on car as well

Walked in, was assisted immediately, provided information on regards on what needed to be done. They gave me a waiting time, it was earlier than expected. Went about my business. Very friendly establishment as well!!!

Makes commitment but does not follow through unless the customer complains.

My visit with auto nation was excellent. The auto team checked my car out in a timely manner and the service was excellent.

I would like to thank Joe for being very helpful. He assisted with checking to see if my repairs would be covered under warranty and getting a rental car. The experience was very smooth.

Perry was outstanding! He helped me every step of the way through the process, start to finish and was very patient and committed to helping me with my big decision. The management was also very helpful, courteous and supportive. Best car buying experience I?ve had, and I highly recommend.

James was awesome and very accommodating. Thank you so much!

The service was great and I highly recommend it to others Ford and Lincoln owners

very professional. Give good and helpful information on the many questions you have. Able to fix your problem

Technician did not put oil fill cap back on manifold. Had smell of oil all the way home, then cleanup and purchase of new cap. Must be an Autonation thing, lack of quality control that is.

Lavail was awesome no preasure and found exactly, exactly, what we were looking for

Great experience! My Mustang experienced engine trouble on I-85 as I was leaving Atlanta, 100 miles from home. It was 6:50pm on a Thursday evening. I called AutoNation Ford Union City and they said bring it in even though their shop was closing in 10 minutes. They diagnosed the problem, had the part, and stayed late to fix it. I was back on the road in less than an hour. Much appreciation to the service manager Mike Eaton and his team. Nice and friendly folks!

Great experience! My Mustang experienced engine trouble on I-85 as I was leaving Atlanta, 100 miles from home. It was 6:50pm on a Thursday evening. I called AutoNation Ford Union City and they said bring it in even though their shop was closing in 10 minutes. They diagnosed the problem, had the part, and stayed late to fix it. I was back on the road in less than an hour. Much appreciation to the service manager Mike Eaton and his team. Nice and friendly folks!

First of all clear out to check in bay, six employees hanging out. Pulled in with my truck that I bought there, waited ten minutes for someone to greet me which never happened finally went up to one off the advisors, which he told me Dante was my advisor WTF. Can’t anyone check me in for a oil change as approached Dante he picked up the phone so I waited another ten minutes for him to get off the phone while the other six guys did nothing. Finally checked my truck in for an oil change he told me it would be an hour and a half. I scheduled a twelve o’clock appointment two weeks ago, went to subway came. BAck an hour later and low and behold my truck was in the same spot it was when I left for lunch. At this time I got my keys and left not getting an oil change at this time. I will never ever go to this sorry service department again. I’ve been in the market for a new F350 Platinum, in which I’m heading to Pioneer Ford in Bremen to purchase. Thanks

There is no review to write, 1.5 hours waiting for an oil change. Never even put my truck in to start oil change. Got my keys and left never to return again. Going to Pioneer Ford to purchase a new F350.

Autonation in Union City took care of my brake issue, Mike Easton the manager over the service department kept me updated on the repairs. Mike explained what was wrong and what needed to be done. I feel safe and secure when I take my car in for any type of work, and now my daughter also takes her car to Autonation for repairs Team Easton.

The service technician provided exceptional services and his personality was rewarding when having to negotiate the cost of my repairs.

I love the Auto Nation Service Center because they always do a great job on my Car. I?m never waiting for a long time in the waiting room. They have plenty of fresh coffee and snacks in the vending machine to purchase. The Service Advisor James Briggs is one of the best advisors I?ve ever met. He recommends what present work I should have done and future work as well. He?s kind and always communicates the timeframe when my Car will be done being serviced.

OVERALL VERY GOOD. WOULD SAY THAT I HAD TO EXPLAIN WHY I WAS THERE TO THREE DIFFERENT PEOPLE. I NOW THE DRIVE UP SERVICE SEEMS TO WORK . BUT I THINK HAVING A WALK UP SERVICE DESK WOULD WORK BETTER AS TO CUT DOWN ON NOISE AND THAT WAY THE ADVISOR CAN LISTEN MORE CAREFULLY TO THE CUSTOMERS CONCERNS.

Great service in a timely way. Everyone is always friendly and helpful. I trust them with my vehicle.

My salesperson Cynthia was great would purchase a car from her again

I received 5 star service from your dealership. Donte C. was my sales representative, and was outstanding and extremely professional. I am very pleased with the service. Thank you for being interested in my experience with Ford.

My service agent Joe was awesome. I was updated on everything that was going on with my truck.

My husband owns a 2013 Ford Focus Electric with an extended warranty, bought at the time he purchased this from Auto Nation Ford in Union City. It has been at Auto Nation Ford on Cobb Pkwy since Oct. 4 for repairs (28 DAYS AS OF TODAY!!) because the car had no power & was towed to their shop. Mr. Kiker, service advisor assigned to this repair, has given us MISINFORMATION and POOR SERVICE since the car’s arrival. We were given a rental car and told it would be covered once the car was diagnosed and during the repair. However, we have since been told that FORD WOULD NOT COVER THE RENTAL CAR, EVEN FOR THE 10 DAYS AS WAS GRANTED WITHIN THE EXTENDED WARRANTY!! WE NOW OWE $$$$ FOR 28 DAYS OF CAR RENTAL and still have NO IDEA of when we can expect the car to be repaired, as our phone calls and requests for information go unanswered!!!! The mechanics have tried multiple repairs to no avail and on Wed., Oct. 23rd determined that the battery must be replaced, however they said that FORD MOTOR must approve the replacement. As of today, we still have no idea WHEN or IF this will be done!! Ford Motors also has been ineffective in moving this repair to completion. WE HAVE NO CAR AND MUST PAY FOR A CAR RENTAL WITHOUT ANY IDEA OF WHEN THE CAR WILL BE RETURNED IN WORKING CONDITION!!!! Additionally, we were given incorrect information multiple times throughout October concerning what was/was not covered on our extended warranty (this dealership could not even FIND our warranty through the Auto Nation company records!! – My husband researched their website, found the warranty, and proved we had this coverage!!) This is tedious, expensive, and frustrating!! BUYER BEWARE OF FORD & AUTO NATION AND THEIR EXTENDED WARRANTIES, AS IT IS NOT HONORED!!!

Got an oil change and tires rotated on my 2013 truck. In and out in hour half. Only reason i didnt give 5 star on repair was when i got home the next day I had an oil stain on the driveway which leads me to believe they didnt clean the oil runoff from the filter change. This happened before at another dealership also.

I bought a car from AutoNation this weekend and had the best experience! Jade was very helpful and made sure he understood our needs, wants, and budget before he even showed us cars. We walked out with my dream car AND it was under my budget! I did not feel pressured at all and they were okay with letting us walk away to think about. We had several other dealerships we wanted to visit before purchasing but opted to not visit any of them and returned that night to buy the car! We never felt pressured or any of those negative things that sometimes come with buying a car. I highly recommend this place and will use it for all of my car needs!

Staff Devinte was very helpful! He took his time to explain everything! The wait wasn?t long at all!!

This has been the absolute worst experience I’ve ever had with any dealership or repair shop anywhere. I have personally bought 7 NEW vehicle from this dealership because of ONE sales guy I trust. But the service department is an absolute joke. They have had my service van for 3 months total and still have not fixed it. Every time I call they leave me on hold until it times out and then won’t answer after. This is all WARRANTY work so they are in no hurry while we are footing the bill for a rental vehicle. What will it take to get a response? My service writer gives me the run around when I show to get answers and then never calls me back. I’ve left several messages with the supervisor without a single call back. 3 months Ford? For a transmission issue and an issue caused by your tech not putting my vehicle back correctly. What will it take?

My 1st time and my visit was very pleasant. I didnt feel pressured to get additional services. He took his time when I didnt understand something. The waiting area was clean and spacious.

Stress free purchase,I drove over an hour to do business here. See Lenny.

Excellent care and customer service! I brought my vehicle in for the first time to this location and was thoroughly impressed with professionalism of the technician that I met with and how efficiently service was. I was looking for a new home for vehicle maintenance and I’m sure that I found it here.

Jade Battiest was wonderful. Finance had to call back for corrected paperwork but owned their mistakes. Anyone may stumble, but the whole team was focused on my satisfaction.

The BEST EXPERIENCE I’ve had at at dealership GARY kept me informed and made sure everything was fixed

Jeff did an outstanding job, quick and professional

Donte wad VERY friendly and professional

Very helpful staff. My car was seen to immediately, and repairs were completed in a timely manner.

Troy did a great job getting my truck services check all parts that needed replacing didn’t take long to get every thing done thanks for a great day knowing my truck was service fast and correct

If you have service needs please see Donte! He is absolutely AMAZING! He genuinely cares about his clients!

Excellent service from James Jhhdjndnndnkdodkenxbeb

Great Experience. David Miller our salesman was great

I found thre truck i was looking for at your dealership. I worked with cynthia and lenny. It was a good experience and i recommend them for working with.

Quick and easy waiting room needs a little updating

I had a great salesman (perry he went above and beyond to make sure I got what I wanted and I test drove my eco sport and perry explained everything to me about the vehicle I was very impressed the way he showed me how everything worked on the vehicle I have bought several different vehicles over the years and perry was the best salesman out of all the car lots I have ever been to he is #1 in customer service