
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Ford Union City
5
Excellent service department. Mr. James is the best!
Rosalyn Camp
Jun 22, 2022
5
What a great car buying experience. I told Mr. Grandon exactly what I was looking for. Got it!! Joe the finance man was great. The GM was great also. We will be back. Thank you Mr Grandon for setting the tone for an amazing car buying experience. Tahoe life!!!!!ALL SMILES
Ms. Sylk Smart
Jun 21, 2022
1
Terrible service and incompetent staff. And this was repeatedly the case after several attempts at service. Shop at your own risk.
Michael YhgamiEl
Jun 21, 2022
5
Thank you so much for such a pleasant and positive work experience with Mr. Dodd. Mr. Dodd kept me updated on the work that was being done and followed up to ensure that I was 100 percent satisfied. Thank you
Geo Huey
Jun 16, 2022
5
Continue to pare down the selection process. Is a test drive important? Once you select which vehicle you want, it should be no more than 90 minutes to prep the vehicle and print the paperwork. Then out the door.
PK Keating
Jun 11, 2022
5
No one wants to have to go get their car unexpectedly serviced, but when you do a great advisor is important (at least for me). Joe Dodd always provides exceptional service. Each time I have had to go for services he goes the extra mile to ensure that my vehicle is taken care of and that I am satisfied with the service. At this point he is the only advisor I want handling my service visits.
Chantrice Rachelle
Jun 10, 2022
5
My Service Advisor is James Briggs and he is awesome! Always making sure that I know what is happening with my Edge whether its in for a oil change or something more serious.
Jan Scheid
Jun 9, 2022
1
Took my car in for a service. They returned with missing lug nut, damaged rim, and rip in seat. Been trying to get fixed for a month now..Unioncity location
KURIN Hurst
Jun 7, 2022
5
Once again Obi Wan Joe Kenobi (Mr.Joe) (Star wars Jedi) saved us from the forces of car failure. Which was lurking down upon us. He pulled out his light saber of Ford Warranty and saved the Mitchell Empire. Thanks Joe may the force be with Ford!
Queen Tori
Jun 3, 2022
5
Top notch customer service from entire staff. Kudos on a great experience.
John Kolasienski
Jun 3, 2022
5
I worked with Rick from the beginning and he was always so attentive and Knowledgeable. He always called back and kept me up to date with my order. Great Guy. The finance guy was also so easy to work with. He was thorough and a joy to work with. Cheers to the team. I love my bronco
Lauren Lackey
Jun 2, 2022
5
I had an appointment with James for a battery replacement and oil change. He said it would take 2 1/2 hours. There is Wi-Fi available so I was able to work while I waited. It took 2 hours to complete the service which was great and I was able to move on with my day.
kacey Dennis
Jun 1, 2022
3
I took my 08 Ford Escape to Auto Nation for an issue with the steering wheel. The check process was easy and fairly quick. Mr. Briggs was my assigned service advisor and he was very professional and personable. They provided the diagnosis and gave me an estimate on when the repairs would be completed. In addition, they informed of an open recall item and took care of that item as well at no cost to me! Yay! Also, the repairs came with a 2 year warranty. Now, that can't be beat! Overall, it was a great experience and I definitely recommend them for any mechanical issues.
Donna Williams
Jun 1, 2022
5
Excellent customer service. Mr James Service technician.
Charlean Hand
Jun 1, 2022
5
All always have a great experience going here. Very informational about the truck and what needs to be done. My truck is in the best hands here. Has never been taken to anyone else. Thank you for the great service. ****Thank you James***
Jacinta Campbell Simply'Beautiful
Jun 1, 2022
3
Waiting room NICE! Service too long.
Billy James
May 31, 2022
5
Great customer service. Grandon was great to work with. Answered all my questions clearly and with documentation and made sure we were on the same page.
Peter Cooke
May 30, 2022
5
Great customer service. Not a long wait at all.
april ambrose
May 27, 2022
5
JOE provided me excellent service
Norene Patience
May 27, 2022
5
Sales & Finance personnel were extremely courteous, professional and very helpful in every way possible. They all made the car buying process a great experience for my wife and I. After having her car wrecked & totalled recently, we needed, to find a new vehicle for my wife in a hurry due to a number of reasons. All the folks at AutoNation, were very accommodating as long distance car buying tend to be. No stone was unturned, no problem too large as the team there worked extremely hard to get us in the vehicle of choice. The car we chose is excellent, very clean and my wife is very satisfied with her set of wheels. And that's all that matters. Thanks AutoNation.
Wendell Berry
May 25, 2022
5
Great customer service and selection of vehicles.
Amanda Taylor
May 25, 2022
5
Love my new Ford Explorer. Experience at AutoNation was great also. Thank you!
Barbara Thornton
May 24, 2022
5
Great service, fixed the problem and communicated well…
Steven Ton
May 20, 2022
5
A+ sales & service department
Erikk Atl
May 18, 2022
1
I bought a used vehicle on Friday and was told it was detailed and ready, I got in and opened the console and it was nasty with coins all in the top and bottom sections so the salesman sent it back to detail. I got in to leave and check engine light was on and had to take it back for repair. It took 2 weeks to get 02 sensor fixed. I went back to pick it up and it was ready but the $40 in gas I had put in it was gone and 140 miles on the odometer not matching the receipt that I got for the n/c repair which has odometer reading the same mileage as when brought back. They filled the tank after I brought to their attention with no explanation missing gas or additional mileage on the odometer.
Tim McGee
May 13, 2022
5
Very friendly staff and great customer service
kelvin smith
May 11, 2022
5
Great Service and James is always Helpful
Kimberly Bashir (Flipping your Palate)
May 10, 2022
5
Joe Dobbs is amazing. He truly cares about his clients. When my vehicle needs servicing, I know Joe will take good care of it. Thank you, Joe!
Joyce Vandiver
May 9, 2022
1
I totaled my BMW in March and decided to get a mom friendly car from a local dealership. The car was disgusting. It had a horrible odor. I had to get my own emissions. They detailed it twice and I still had to pay to get it detailed myself. There were toys, socks, chocolate, stains and marks all over. They didn’t return my phone calls about returning the vehicle until after 5 days. When they did they brought a loaner and kept my car for 2 weeks. They said they would drop it off on Friday after I called and inquired, let’s just say no one contacted me or brought my car until the next week. Now corporate is involved. Involved parties: Cynthia Ricky Aaron Jon Tyeshia
Mia Selph
May 8, 2022
1
I totaled my BMW in March and decided to get a mom friendly car from a local dealership. The car was disgusting. It had a horrible odor. I had to get my own emissions. They detailed it twice and I still had to pay to get it detailed myself. There were toys, socks, chocolate, stains and marks all over. They didn’t return my phone calls about returning the vehicle until after 5 days. When they did they brought a loaner and kept my car for 2 weeks. They said they would drop it off on Friday after I called and inquired, let’s just say no one contacted me or brought my car until the next week. Now corporate is involved. Involved parties: Cynthia Ricky Aaron Jon Tyeshia
Mia
May 8, 2022
1
I totaled my BMW in March and decided to get a mom friendly car from a local dealership. The car was disgusting. It had a horrible odor. I had to get my own emissions. They detailed it twice and I still had to pay to get it detailed myself. There were toys, socks, chocolate, stains and marks all over. They didn’t return my phone calls about returning the vehicle until after 5 days. When they did they brought a loaner and kept my car for 2 weeks. They said they would drop it off on Friday after I called and inquired, let’s just say no one contacted me or brought my car until the next week. Now corporate is involved. Involved parties: Cynthia Ricky Aaron Jon Tyeshia
Mia
May 8, 2022
4
The salesman Charlie Eddie has great customer service. He had to have a few things done to my vehicle. He made sure he called me daily and let me know every detail about my vehicle. Way to go Charlie
Sharon Williams
May 7, 2022
1
Had an appointment for a scheduled oil change. It took three hours!
Ken Gray
May 6, 2022
1
Just go elsewhere. An explanation isn’t worth my energy.
Xavier SB
May 4, 2022
4
Had my car service on April 27 and Chris Harder was very good in getting me in and out. I always use Chris Harder as my service advisor. I did notice that my tire lug nuts was stripped . I returned and informed Chris and he told me that the person who worked on my car told him - but he forgot to tell me. I’m waiting for Chris to let me know when the lug nuts will be ready to put back on my car.
rosie w
May 2, 2022
5
My son whisked off to Job Corps leaving his Ford Fusion at home for me to maintain, and honestly, I did not think that this service trip would go too well right as society and the economy is opening up from the pandemic shutdown at large. They proved me wrong. I took my laptop and my service rep directed me to the Business Center which was completely empty and very quiet allowing me to laser focus. I got a lot of work done, everyone was safe, and they completed the repairs within the timeframe quoted when I arrived. Car is back to showroom floor condition. Thanks AutoNation and James Briggs III!
nuwbun1rb
May 2, 2022
5
Had a great experience buying my bronco! My salesman was Charlie, highly recommend!
Liliana Sanchez
May 2, 2022
5
I had took my vehicle to AutoNation Ford Union City and was greeted by my assigned by Joe Dodd Assistant Service Manager. The service was done in a very reasonable time and I was able to work in the business area while I waited. Overall service was great and I will be returning.
India Morgan
May 2, 2022
2
Long wait times and I was overcharged for diagnosis and service. Took two weeks to diagnose a simple engine code and replace an electronic module.
David r
May 1, 2022
1
I bought a brand new car here thanksgiving 2021. Bought their service package (maintenance). Had to take it back for service two times already where each appointment takes 3 weeks each minimum for them to hold onto my new car. And still can’t reproduce the issue I’ve been having (they are provided with a video proof). Not being able to reproduce is understandable, but the communication is terrible. I have to keep calling them for status. I have to ask if I can pick up the car. Why make a service appointment if they can’t even look at the car for a week? I hope they will make some effort to make this right.
Mindy
Apr 30, 2022
4
Service is great but the wait is long to get done
Charles Thornton
Apr 30, 2022
5
I had a very positive experience. This is the second time I sold a car here. The staff makes you feel comfortable and welcome. I would highly recommend to anyone. I will look here when I'm buying my son a car in the future
Michael Pietrowski
Apr 29, 2022
5
Excellent customer service. Joe in the service dept is an absolute gem! He always takes such good care of me and my vehicle. I can't recommend him highly enough.
Lucy Lofton
Apr 29, 2022
3
When can I see a maverick???
Fleetwood Black
Apr 28, 2022
5
The sales person Eddie A was a great help and he listened to my needs
Chris Minnifield
Apr 27, 2022
5
J a y, the representative made our transaction easy and stress free. Jay, was clear with everything from start to finish. I've already told several people about my experience. Definitely will return to either purchase or sell all future vehicles.
Stephanie White
Apr 26, 2022
5
They are a good place to go for your car needs and service techs are excellent.
Joseph Garrett
Apr 25, 2022
5
Been going here for years Mike made sure my service was complete, great job guys/gals.
piper woodberry
Apr 21, 2022
1
Worst experience ever! It started good, was able to test drive car and purchase a bmw 650i gran coupe on March 30th. Once everything was done i got in the car to head home. 2 exits up the road the car engine light came on, car started shaking and it shut off. I called and the sales manager was friendly sent a tow truck to get me and the car. When I got back I was leaning towards canceling (you have 5 days to return car). Sales manager told me he would get the car taking care if and pause the 5 day return period until I took delivery of the car. One week went by Noone called me I called dealer to speak with a sales manager Noone returned my call. I had to call my salesman to get information. 2 weeks past I call again (Noone is reaching out to me nore answering at the dealer) once again I have to call my salesman for information. Now April 15th I receive a tag in the mail. Still no car or time frame of win it will be ready. At this point my return period is completely done because they turned in sales paperwork and the loan is active on my capital one. So 3 week later no car, no time frame on when tue car will he ready and all the paperwork has been turned in so I would he able to cancel if I wanted too. I was lied too and still haven't been giving a straight answer from anyone at the dealer besides my sale person.
Jonathan Alexander
Apr 17, 2022
5
Just recently purchased a F150 King Ranch and Rich Little, my sales persons was very helpful. He helped make the deal in getting the price where it needed to be. After the deal was made, he spent time going over the features of the truck, as well as, working the schedule for follow on work.
Thomas Reddy
Apr 14, 2022
1
4/12/2022 - THIS PLACE ACTUALLY SHOULD GET 0 STARS My husband traded in and bought a used truck from here on a Tuesday night and by Saturday morning the check engine light was on. This was upsetting seeing as to how we had never had any issue with his previous truck. Since he had only had this truck 4days he called and asked them could he return the truck and get his old truck back. He was told he was 90miles over the 250mile/5day return policy so the most they could do would be for him to schedule an appointment for him to bring the truck to run a diagnostic test to see why the check engine light was on, or he could take it to his local Dodge dealership. He scheduled the appointment thinking that they would fix whatever was wrong with the truck after running the test for the following Tuesday only for the service department to contact him about an hour after the appointment was made to tell they would not repair the problem only tell him why the light was on. "They do not work on anything other than fords". As you can image this infuriates us more that now we have a just bought truck with the check engine light on and the place wont even fix the issue!!!! Their way of fixing the problem was to offer to pay my husband back about $25 for the new gas cap. This does not made the situation better, it still is very upsetting and I would not recommend this pace to anyone. 90 miles over their policy with 1 day left in they return policy THEY COULD HAVE LET MY HUSBAND HAVE HIS FORMER TRUCK BACK AND OUT OF HIS CONTRACT. Update 4/14/2022: I have all and left 3 messages on 4/13 & 4/14 tryin to get the GM on the phone to discuss this issue and I still have not received a call back!! Horrible customer service!!!
Regina Brand
Apr 14, 2022
3
The salesmen were pleasant and knowledgable but the sales manager wanted to low ball me on my trade in. He did negotiate a fairly good deal. The biggest problem I had is that I was not told that there were only one key until I started to leave with the vehicle. I was told that I would have to pay $180 for a second key. Also there were not any back floormats. I would be hesitant to reccomend this dealership.
Tommy Padgett
Apr 12, 2022
5
Great Service Department and Staff are the best
charlie filkins
Apr 11, 2022
5
I came in about 2 weeks ago and viewed a BMW that I absolutely loved, but it had some minor repairs that were needed. Management assured me that everything would be taken care of at no additional cost to myself, and it would be ready in a week, and it was ready! I also want to thank Demond for sending me pictures before the car was even ready, and I also want to thank Mike for taking care of me when Demond wasn’t there. Overall I had a good experience and would recommend my family and friends to go if they were in the market for a vehicle.
Rashidah Maa
Apr 6, 2022
5
The service tech James Briggs was able to check my automobiles service record and recommended items that I needed to have checked. He was not overbearing as some techs are. He was considerate in his recommendations. James demonstrated a positive personality and professionalism.
Michael Battle
Apr 6, 2022
1
I brought my truck in for a simple oil change. When I got it back, The settings in MYKEY had been changed. The radio volume control was set to less than half volume and my speed control was set to max 80 MPH. When I asked if they would change it back to the original setting, I was told they couldn’t change it without the Second Key Fob. YOU CHANGED IT WITHOUT THE SECOND KEY FOB DURING MY OIL CHANGE. During my conversation with the service provider, he spoke and looked at me like he didn’t care about me or my issues. I have been a FORD man all my life and for the past 25 years have bought ALL my vehicles from this dealership. I’ll be honest, Chevy is starting to look pretty good about now. This dealership has been going down hill for the past several years but today, for me, IT JUST HIT ROCK BOTTOM. LIKE A ROCK, HERE I COME.
Brad Wheeler
Apr 5, 2022
5
Grandon Gmoney was on point. I came in,I told him exactly what I wanted, Gmoney show me what they had and what he could get. It was easy and fast.
Renita Wilcox
Apr 4, 2022
4
It was a pleasure buying a Ford Fiesta from your dealership. The sales team did a great job. The only problem that came up is that we were given only one key. To get the second key would cost $200. We were not told before hand that we would only receive one key. My grand daughter was very upset that she would have to purchase this second key.
Tommy Padgett
Apr 1, 2022
5
James is my Service contact at Ford Union City. Always a,great experience always takes care of my vehicle needs,in a timely manor. All in all great experience. Thank you Union City Ford
Andy Thornton
Mar 31, 2022
4
My husband and I had some bad experiences at the AutoNation in Union City, GA. However, thanks to Charlie Filkins, Service Manager and Joe Dodd, Assistant Service Manager I can honestly say this visit was excellent. Now being a widow I needed somewhere and somebody that I felt safe and taken care of without the feeling of "oh she is a woman she doesn't know any better". Not these guys, the entire service department was great!!!
Janice Lassiter
Mar 30, 2022
5
Loved Chris and team. I had a great experience here. To be honest I don’t offer up 5 stars easily and walked in with low expectations. We’ve all been there when taking the car to the dealership is like looking forward to a visit to the dentist. Made the appointment for the same day, showed up early, warranty work. They didn’t upswell me needlessly. Said they were backed up and this work often takes days. They didn’t have a courtesy van. None the less he found someone to drop me at work. I left sometime in the car and they quickly located it and held it for when the car was ready. They finished early and picked me up early for the return. Met me at the door with keys and paperwork in hand. Amazing to get that sort of attention these days. I will be back. I so appreciate this team.
Brian Koskey
Mar 30, 2022
5
This was a routine maintenance call, oil and filter change. In and out efficiently and effectively. Couldn't ask for more.
Harold Reid
Mar 29, 2022
3
Our family has purchased 3 cars and have regularly had our vehicles serviced here. Due to staffing or some other issue I’m not aware of this experience has left me a bit dissatisfied. One of the important items I asked to have serviced was not addressed (side rear view mirror control) Also, I made an appointment and still did not receive service updates while they had my vehicle for 3 full days before calling me to pick up my vehicle. I plan to return but I hope these issues are addressed before my next service visit.
Paul Bates
Mar 28, 2022
5
Considering I didn’t have an appointment, my time was approximately 21/2 hours for routine maintenance. Customer service was really great. Everything was explained to me where I could understand. The atmosphere was warming as well!!
Beverly Gardner
Mar 28, 2022
5
No problems. Everything ran smoothly. Frederick took care of any issues I had.
Barry
Mar 26, 2022
5
I like to thank David G. in parts. Great to work with and friendly service!
Kevin Mast
Mar 24, 2022
4
These guys here are a great time. Honest, fair, and friendly. Went up there and told them the car that I was interested in, took it for a drive, and then made a deal all in about a couple hours. You can tell that these guys enjoy selling cars. No issues with the finance managers either. That's normally where you'd have some hairy situations, but those guys are just as much of a pleasure to work with as everyone else. I'm definitely interested in giving them my business in the future. My only gripe is that the detail guy didn't seem too interested in doing a good job on the interior of the car. Hopefully he was just having an off day.
Kyle James
Mar 23, 2022
5
Joe Dodd is the BEST service advisor for your Ford vehicle. Ask for Joe.
Rob Chapple
Mar 22, 2022
5
Had a great experience!!! Charles Eddie did a great job in assisting me in purchasing my truck!!! Highly recommended!!!
Jermaine Dent
Mar 20, 2022
5
Great experience with the order of my Bronco!
Traci Jones
Mar 18, 2022
1
You know... Every time I see a piece of mail or email from AutoNation Ford Union City saying they care about my car health and service reminder. I feel disrespected and it literally ruins my day and makes me wish I could go back in time to make sure I have never done business with them. I bought a 2020 Honda Civic from them with an extended warranty in June 2021 at 30k miles. By December 2021, I had issues with the vehicle where the transmission, clutch, and driver side axle boot needed to be replaced. I took it back to them and they said since it is a Honda car I had to take it to Honda. I take it to Honda, and they said the car was modified, and since it was modified it voids the Manufacturer's Warranty and they are quoting the cost of repairs to be over $10k. The Extended Warranty says I can't use them until the manufacturer's warranty has expired which will happen at 60k miles or 5 years whichever comes first. I go back to AutoNation Ford Union City and they tell me in many words that they are not going to do anything because Honda needs to prove that the modifications are what caused the issue and that is only after the Service Manager said "The car was working fine when it was in our possession" as if he was blaming me for adding any modifications to the car myself. It has now been over 3 months of me not having a car and yet this car note and insurance still have to be paid. I can't begin to explain how much not having a vehicle has affected me and the amount of money spent for Uber/Lyfts I have to take regularly while still paying for my car. Feels good to pay for a warranty that I can't even use.... Fair warning to anyone going there to do business.
Mario XeroChance Dennis
Mar 18, 2022
5
Great customer service, friendly representatives, and easy purchase. Will definitely consider them for future car purchases.
Mina Brown
Mar 15, 2022
2
They took care of my vehicle but gave me my car back without washing it. They never responded with the time it was going to take and kept it for 4 days but don't offer loaner car like I was told when I got the enhanced protection plan.
marc mcdaniels
Mar 14, 2022
5
Fantastic parts department, easy to deal with and usually have everything I need in stock.
Jason Houk
Mar 12, 2022
5
Very good did everything online with the credit app and only spent about 3 hours there to get my paperwork and drove away with my car
Scotty Farlow
Mar 7, 2022
1
I got a bad feeling the moment I walked in the door. Gave them the benefit of the doubt, but the sales guy quickly messed that up. One comment and my mind was made up. Carmax got a sale today because of these guys.
Craig Stroud
Mar 6, 2022
1
Not good,I will let you know when I get my truck back. yesterday was a bad day at AutoNation.
Lloyd Newman
Mar 3, 2022
5
James is very knowledgeable and courteous. My husband and I just moved here from New Mexico. Here's very pleased with the service here. We will recommend this company to our family and friends.
veronica lakoduk
Mar 2, 2022
2
Every time I make an appointment just for minor service it’s always drop off . I had scheduled an oil change appointment once no technicians but I had an appointment . Service guy unfriendly . Went there today drop off he’ll I just needed a tune up.
E
Mar 1, 2022
1
Purchased a used car, 3 weeks later check engine light comes on. I took it to the dealership to have them check it out. They then said they had to keep the car 3 days just to check an engine light. No one ever communicated with me and no one ever answered any phone calls until the 7th day. By now I am out of almost $500 for a rental car, keep in mind I hadn't paid the first car note yet. On day 7 when someone finally answers, they tell me they can't figure out why the check is engine light is on and I can come pick the car up. I picked the car up after work one evening and only drove it about 30 minutes. Everything seemed the same as I took it in, including the check engine light still on. The following day on the way to work the car starts smoking a lot under the hood. It was not doing anything when I took it to the dealership. I just simply wanted to make sure. I pulled over checked under the hood and had oil everywhere! The techs at the shop stupidly left my oil cap off and oil was bubbling out everywhere! Of course as usual no one answered any phone calls. I had to replace the oil cap and have the engine light checked myself. It was a simple code and a simple fix. The techs had the car a total of 9 days and couldn't tell me what the code reader said?! So in the end I spent my money on a rental and I was the one who got the check engine light off. They are the worst people i have ever had to do business with. No matter what they say they do not care about the customer and only want to make a sale. I called customer service 3 times and no one ever reached out to just simply apologize. I will never step foot in Autonation Union City again. They are unconcerned and rude.
Shaena Dortch
Feb 28, 2022
5
Great Job! Thank you James for your help.
J Matson
Feb 26, 2022
1
Not worthy of One star. This place....SMH. I made the drive to see a vehicle. Had an appointment. They said that the car was in service. No biggie. They pull it out and it sounds like the engine is blown. This car was the biggest pile of junk. I can not believe that an AutoNation Ford dealer could be this bad. What a complete waste of time. Sad. Pathetic.
c bright
Feb 25, 2022
5
Excellent customer service. was informed of time frame for oil change and tire rotation with appointment. Escape was recommended for front brakes and that was serviced as well. Drake was very professional and gave updates and called to confirm service needed and when job completed.
Jennifer Stokes
Feb 25, 2022
5
AutoNation Ford of Union City is always my go-to for any repairs on my Ford Explorer. One-and-done. Excellent customer service and I'd like to give a shout out to mr. James Briggs. Mr Bri goes above and beyond what I'm expecting and as far as I'm concerned he's the best thank you aalto Nation at Union City
Notosha Wilson
Feb 24, 2022
5
Grandon a.k.a G$$Money and Joe-Joe are so funny not only was I provided Awesome service they kept my wife and myself laughing at they're jokes Cool deals and Cool people go check them out!!!!
Camesha Curtis
Feb 24, 2022
1
We took our F350 in last week for service on recalls. It took several calls to get any help from their service department. Finally after severl calls We were given an appointment for 4 actions: POWERTRAIN CONTROL MODULE REPROGRAMMING POWER DOOR LOCK ACTUATOR FAILURE RECALL STEERING LINKAGE DAMPER EXTENDED COVERAGE DOOR LATCH FREEZING CONCERNS After dropping our truck off they told us 2-3 WEEKS for these actions. We were called on the third day to come get our truck. The only thing they did was reprogram the POWERTRAIN Control Module. WHAT??? What about the recalls? No one would answer our questions! We have an issue with The Death Wobble and couldn't even ask about that! No one wanted to discuss our truck with us at all. We pull a 5th wheel and the service of our vehicle is very important to us as we travel all over the US and saftey is our main concern. We are very disappointed with Auto Nation and their service.
Kathy Burris Wetzstein
Feb 23, 2022
5
The service was great and my service made sure he kept me update on the work being performed with a fair price of the services I received.
dexter king
Feb 21, 2022
5
Highly recommend this dealer, very nice used car I got there in my budget. Thank you Autonation Ford Union City
Daniel Jaques
Feb 16, 2022
5
Great service. My car was ready ahead of scheduled time given. Waiting area was clean. It was also important to me that everyone in the waiting area wore mask.
Sylvia Adams
Feb 15, 2022
5
The only place I go for service. James always provide excellent service
Cami Dowdell
Feb 15, 2022
2
My wife and I took her car in almost 2 weeks ago for her heat not working and then her car started to over heat they replaced the water pump to fix the overheating but not the actual heating issue as in it's cold and my wife has not heat in her car ..I know it's busy but I've been trying to call the service department for over an hour and finally had to leave a voice mail..when u have to pay close to 1k to have ur car fixed u expect it all to be fixed...finally got ahold of them and they said yes we see where that was an issue when u dropped it off we don't know why that wasn't addressed best we can do is get u in Monday and try to get in the shop ASAP...FOR MORE MONEY..not only did this place lose us as service customer but we were talking about trading said car in ..I won't be doing that now I'll take it to Chevy GMC or hell Toyota instead before we bring it back there
Heath Moss
Feb 12, 2022
1
Customers Beware///this dealership will over charge you,, double what other dealership will charge..I caught them red handed..they will lie to you in your face,they do not give quality repairs on your vehicle...IF YOU WANT TO WASTE YOUR MONEY///// GO TO UNION CITY FORD..
roderick sheppard
Feb 11, 2022
5
New Vehicle
Mary Scott
Feb 10, 2022
5
The experience was great. James really looked out for me
Mujahid Quintero
Feb 7, 2022
5
Being a customer at this location since 2015 and having the honor to be served by Service Advisor, Chris Harder, yet again, to have my 2011 Ford Fiesta serviced; he not only ensured that I got an appointment on the date that I needed but also that at a great price. He always listens to my request and adheres to it. I feel lost when he is not there and will do a right about turn. I return when I find out he is there. It is always a joy to go to the Service Department of AutoNation Ford Lincoln Union City and see his face, as I know I can be guaranteed of the best service ever also enjoy a hot cup of coffee while waiting! Thank you, Chris, for your amazing service not to mention honesty and personality! I also want to thank the entire staff of the Service Department that work tirelessly, rain or shine, and who are always there to take care of customer needs. You all rock!! I would definitely recommend this place for service needs. God bless you all!
Susan Schubert
Feb 4, 2022
4
Helpful, knowledgeable and patient. Thank you.
Jasmine Jazzy Thompson
Feb 4, 2022
5
My Service Tech Gary was awesome!! Thanks very much!! My service advisor J D…(using initials ) was just great! Helpful and friendly
Vickie Shears
Feb 2, 2022
5
We wanted to share our great experience at AutoNation Union City. Our salesman Andrew Graham is a true gentleman. He located the car we had been looking for and we couldn't be more thankful for his dedication to help us. Joe and John were also very helpful & knowledgeable this has been the best personal customer service we have ever experienced! This was our second purchase.
Tineka H.
Feb 2, 2022
5
I ordered a Bronco when they were first released. It took along time for my Bronco to be built. ( no fault of autonations). Jon Couch kept me informed all the way throuh the process. 552 days later i took delivery and could not be happier.Thanks for such an easy transaction.
Damon Free
Feb 2, 2022
1
I purchased a car from this dealership and in about a two year span it broke down completely. I took it to the mechanic and they said that any mechanic would have known not to sell anyone this car and that they did what they did on purpose and I took it to several mechanics that said the same thing.. I have tried to call to discuss the lemon with them and they refuse to accept my calls, return my calls or talk to me at all. I am a single mom of three and one of my children is chronically ill I can no longer get her to her appointments and I am still paying a note on this car I’m very disappointed And I am at a loss as of what to do and this dealership does not even care they just want their money they don’t care what kind of vehicle they put you in just as long as they are paid!! I also regularly kept it up with oil changes and the things that I was supposed to do and it still broke down.. I don’t recommend purchasing a vehicle from them at all!!
Shontelle Ferguson
Jan 31, 2022
1
My experience at AutoNation was not good. I took my truck in for a variety of repairs on November 11, 2021. After my vehicle was there over a month, I attempted to call the service department although no one ever answered the phone. The phone is answered by “sales” however when sales transfer calls you get voicemail. After making a trip to Auto Nation, the service representative gave me his number but didn’t return calls. I made another trip to Auto Nation which resulted in me speaking to the manager due to non communication. After speaking to the manager he checked on the status of my vehicle. When he returned, I discovered nothing had been done to my vehicle after being there over a month. Then the manager asked me to put down a $1200 deposit to order the parts. He said some people change their mind after ordering parts; I guess I’m one of those people. To sum this up, my vehicle was not returned until January 12, 2022. Lastly, they returned my vehicle unwashed and other work I asked to be done wasn’t. Needless to say, I won’t return to Auto Nation.
GG Colston
Jan 30, 2022
1
On November 15, 2021 we purchased a 2006 red Ford Ranger for our grandson. We had five days to decide if we wanted to keep it or not. We had it inspected by a reputable car repair person. They found out that the battery was dead so we had to replace the battery first thing. There were a few other minor things wrong thematic Auto Nation should have taken care of that ended up costing us around $400. We did not go back to the dealer to deal with this. I’m hindsight we should have done this. We just thought we would just let it alone. We realized that the vehicle had over 206,000 miles on it, but we thought that it was in good condition since we had our auto mechanic look it over and Auto Nation was supposed to have given it a good inspection. I have to say that our mechanic did not find anything wrong. Just 2 1/2 months later, my grandson was driving the truck to school on Rt. 54 which is a very busy highway in Peachtree City. The truck slowed down, made a loud noise & stopped in the left lane during rush hour traffic. Our Grandson had only been driving since the end of September, but he handled it really well. He stayed in the car and put his flashers on. Someone called the police and by the time I got there, the tow truck was there to tow the truck to our auto mechanic. It turns out that the engine went and we have to put in a whole new engine for $6500. We had originally paid around $7000 for this truck, so between the $7,000 that we paid, the $800 we had to pay in repairs to get it in driving condition and the $6500 for the new engine(which the dealer is getting from Auto Nation Ford) we will have paid $14,300 for this truck. After leaving a couple phone calls to the service manager and leaving a Google negative review, I finally got a phone call early this morning. After going around with the service manager who wanted to debate over everything I said and him calling our repair service person to see exactly what happened, they have decided not to do anything to help with his problem. He said that we bought a truck with over 206,000 miles on it & that we should have known that things could go wrong with it. Of course we knew that, but we did not plan on the engine going! I asked the service manager four times what how he how he would feel if he had purchased a truck and the engine went in 2 1/2 months. Of course, he did not give me an answer. If you are buying a used vehicle from this place, please beware. Of course we did that and we still ended up having to spend twice as much on the truck. But we have no choice. We do not want to start all over again to purchase another used vehicle . I feel that they could have offered to at least charge us cost for the engine. But they chose not to help at all. I would not recommend Auto Nation Ford for buy used cars.
Shelly Bevillard
Jan 28, 2022
5
James was very helpful and attentive.
Korey Felder
Jan 28, 2022
5
The salesman Ethan was very helpful and knowledgeable I highly recommend him
Tommy Crow
Jan 24, 2022
1
This dealership is very disgusting I’ve been coming to the dealership since March 2021 for transmission problems and they have yet to fix my vehicle it’s been amost a year now. they have sabotaged my vehicle so I had to pay out-of-pocket cost and told me they wouldn’t fix my transmission until I payed to fix my out-of-pocket cost as of January 2022 there now denying me service for no reason their response to the reason was because it’s me they are very unprofessional, Their thieves they are liars and i strong believe they’re racist .both GM AND service. If you’re thinking about purchasing a vehicle from them do not.
Abby M Jones
Jan 24, 2022
2
Bad service
Jacotte Previlus
Jan 20, 2022
5
Auto Nation was the best experience I ever had with purchasing a new auto, and I have been driving for over 40 years. Sales team was great, especially my salesman. I thought I was not really ready to buy a new truck, however my salesman was not pushy at all, but answering all my questions honestly. I will definitely go back next time.
David K Williams
Jan 19, 2022
5
These guys do some the best work and always so friendly.
Riccardo Bates
Jan 16, 2022
5
Always pleased with the service at AutoNation Ford Lincoln Union City. Thanks to James for his experience and expertise in handling the service on our three Fords.
Tom Oswald
Jan 14, 2022
1
DON'T GO HERE. The guys lied to me about having a certain car, telling me to come in and test drive it. When I got there they had excuses and tried to sell me something different.
Michael Tramel
Jan 14, 2022
5
G$$$ was the man!!! This was my first experience going through a dealership for my vehicle, and Grandon was super professional and helpful throughout the entire process! I can’t recommend him enough, and I love my new Malibu!
Steve Conrad
Jan 12, 2022
5
Contacted AutoNation Ford of Union City to schedule an appointment to get my auto start repaired and they were able to book me for the very next day. Got there and spoke to Sam who was able to tell us day 1 what needed to happen in order to get this fixed. The dealership we bought the truck from couldn't tell us that in a week and a half. He was a pleasure to speak with in person, was very responsive via phone and text. Overall a great experience and very knowledgeable.
Pat Smith
Jan 12, 2022
1
The car is in excellent condition and for you to low ball me shows that there is no honesty in your business.
Kenneth Landry
Jan 12, 2022
5
My visit was unscheduled. My Ford F-150 just refused to start. I jumped the battery and drove straight to AutoNation Ford Union City. I have used this service center for the last 9 years and have not been disappointed. The service representative was friendly and knowledgeable. The check in time was reasonable. They did end up keeping my vehicle overnight; however, I was contacted as soon as they were complete with the service. I would highly recommend this service center.
Virgil
Jan 10, 2022
1
I bought a car from Autonation Ford on. Nov 6 not realizing that they did not have a clear title. I have contracted them numerous times to get the title for me so I can get my tag
Dee
Jan 10, 2022
1
Whatever you do, do not take your car to this dealership. We took our new 2016 F150 for its first oil change and they crushed the top of the truck on the lift. We were forced to purchase a new 2017 F150 after this happened. We had our own financing and when we closed the deal their finance team sold us an AutoNation warranty when we specifically asked for the FORD branded warranty. We discovered this when we had to use it. When using the AutoNation warranty, you will never be able to get a rental even if they have your car for over 3 or more days. That warranty is not worth the paper it is written on. They are not trustworthy, and their work is sub-standard. On our last visit to this dealership, we had our oil changed and they never reset the codes. They have never been able to fix an electrical problem with our door. And never call for an appointment, you will never get anyone to answer the phone. Same is true if you are trying to get a status on your vehicle that is being serviced no one will answer. They have extremely poor in customer service.
Vivian Williams
Jan 7, 2022
2
Had 2 different vehicles serviced.Made appt. for both but it still took an unusual amt .of time to complete.
Brenda Giles
Jan 7, 2022
5
I had a great experience with Rickie and Grandon, the best salesmen to go to if you come to buy a car here. Jason Gusik did his best accommodate my needs and I appreciate them all for helping me get the vehicle I wanted. 😁The new manager Mr. Couch is doing a good job and can't forget about Starr in financing! Thank you 💖
Lady Boomerang Logistics
Jan 5, 2022
5
Wonderful experience all around with the purchase of my vehicle. The salesman, Fredrick, finance manager, Gabe and the sales manager, Jason were all amazing and made my experience a smooth, stress free process. We will be referring our friends and family.
Julie Guzik
Jan 4, 2022
5
Great customer service from Grandon Varist and Josephus! Made our car purchase process sweat less.
Patricia Staton
Jan 3, 2022
5
I received awesome service from Grandon and Joesephus. They made buying my first car so effortless. Grandon made sure I had plenty of options to choose from and helped me pick the best car for my lifestyle. The manager is also very informative on the ins and outs of many cars in multiple locations. You can’t go wrong.
Purity Varist
Jan 2, 2022
5
Thank u sooo much! You’re the number 1 car sales man. My husband always comes to you for a vehicle and now I will be coming. Thanks G$ Money.
Cathilia Whitmore
Jan 2, 2022
5
G$$$ is the man you need to see at this dealership. He helped me find the car I wanted to get for my wife a 2016 Maxima. This is the third car I’ve bought from him . Ask for Grandon Varist Aka G$$$$ he’s the best.
Ambrose Whitmore
Jan 2, 2022
3
2.5 hour wait for oil change, with appointment!
Steven Roden
Dec 30, 2021
5
I couldn’t be happier with my new truck or the buying experience Grandon was a pleasure to work with. I would definitely do business with him again. Jason the sales manger was great and Gabriel in the finance department was quick and efficient. Everyone at AutoNation Ford did exactly what they promised.
rich rayne
Dec 27, 2021
5
Joe Dodd did an excellent job handling the recall with my car. Even with issues with labor today, he got my car in quickly and fixed after one day. He also arranged a ride home for me so I didn’t need a taxi. Very satisfied.
Philip sakowitz
Dec 20, 2021
1
It took 5 weeks to get my vehicle fixed. The first service writer was unreachable. When I took the vehicle in for service I advised him that some of the error codes pointed to a harness failure. Nonetheless he told me that the problem was the water pump. After two weeks of trying to talk to a human, including a manager I went to the shop. The only reason that I did not remove the vehicle was Mr. Joe Dodd. He took ownership of the problem and in no time had the problems fixed. It appears that the first service writer left the service department and no one in AutoNation's management could be bothered to ensure that his customers were transferred to another service writer. I think that Mr Dodd should be recognized for his excellent customer service.
Samuel Levie
Dec 20, 2021
5
Great guys, great service, great place.
Joseph Schifilliti
Dec 19, 2021
5
I am a repeat customer at this location and everyone has always been professional and helpful.
Felicia Bennett
Dec 18, 2021
1
I went to purchase my leased vehicle. I had a 9:30 appointment. I asked if there was anything we could do ahead of time to speed up the process. It has been 3 1/2 hours and I am still here. It makes no sense.
David Haley
Dec 17, 2021
2
Took a friend to drop off her car 🚗
Linda Crawford
Dec 15, 2021
5
AutoNation provided me with amazing customer service and were very professional. In addition they were very personable. At no point did i feel pressure into making my purchase. Julian as well as the rest of the team did an excellent job and I am extremely satisfied. I would recommend Autonation to all future inquiries.
Aaron Campbell
Dec 15, 2021
4
My experience was great. Brandon was my representative. He amazing. And he really want to see people happy with they vehicle. He explain excellent information. He is a great asset for auto nation. He is rare GEM. Thanks Brandon and. Auto nation. Happy Holidays. Marion
Marion Smith
Dec 14, 2021
1
Absolutely the worse dealership I have ever dealt with in my 70+years..I purchased a car from AUTONATION on Nov 6th. After I waited 6 weeks for my title in order to get my handicapped tag for my disabled husband I called yesterday and questioned them about it. I find they didn't have a clear title on the car when they sold it to me because of their negligence.After talking to "John" the manager this morning ..he was rude and accepted no responsibility for the title not being clear when they sold the car.Steer clear of this dealership!!!!!
Delores Lisle
Dec 14, 2021
1
Dec 14 I purchased a car on Nov 6 from AUTONATION Ford in Union City. After 6 weeks I had not receive a title to get out handicapped tag, when I called on Dec 13 to question why I haven't got my title, I found out that they had not got a clear title on the car because they still owe on the payoff at the bank. A dealership that sold a car w/o a clear title
Delores Lisle
Dec 14, 2021
5
Came in to see if we could buy a truck. We wanted a fair deal and we got it so we bought a truck. Great service and nice staff.
John Cox
Dec 12, 2021
5
Service was profrssional.. Would recommend.
Eva Johnson
Dec 8, 2021
5
They’re very concerned about your needs and they’re very friendly
Pukie Dukie
Dec 6, 2021
3
I came here to sell a car based off of a conversation I had with the AutoNation corporate office. They offered me 11k - 11.5k for my car pending inspection. I took the offer and had an appointment made. After the staff at the office test drove my car they said there was nothing wrong with it and they could only offer me $9500. This was where things turned south and then turned into a 5 HOUR wait at the dealership. An appointment that was only supposed to be an hour to an hour and a half. I had to speak to several managers and the regional director of the store. Finally after 5 long hours of waiting I walked away with a check for $11,500. If I had to do it over again I would have made the appointment, called the store and told them the situation so that everyone was on the same page before wasting a bunch of waiting time. The process of buying cars seems new to AutoNation because of the used car shortage and that led to a major disconnect between the corporate office and the store.
Chris Mills
Dec 3, 2021
1
Called parts department for about an hour they never answered the call.
Aliha Madrid
Dec 3, 2021
5
Awesome customer service!
Thomas Doc Flowers
Dec 1, 2021
2
Mediocre customer service. Mediocre car service. If my car was serviced yesterday, why is my oil life at 46%? Maybe they forgot to reset it, okay. But why is the PSI on my back tires only 28? Extremely disappointed.
JoJo Hall
Dec 1, 2021
1
Is it common to beg for someone to greet you at this place? I don’t mind waiting, but it’s a common courtesy to acknowledge customers. My car was serviced yesterday and I’m not confident in the job completed. I reset the oil life myself (assuming my oil was actually changed), and the air in my tires is still not where it should be. Disappointed to say the least.
JoJo Hall
Dec 1, 2021
5
My family was beyond pleased with the service we received at AutoNation Ford Union City. A huge thank you to Grandon for his personable service and pleasant disposition. We were treated like family. We're so happy with our purchase and will be back! Thank you to the rest of the staff including Starr, who helped to finalize the financials. We left feeling like we'd received the deal of the century. Thank you again for a first-class experience.
Valerie Thomas
Nov 29, 2021
5
Joe went above and beyond to ensure my car was taken care of and completed before closing. All of the service reps tend to be courteous and helpful but Joe will be my go-to whenever I have to have my car serviced.
Chantrice Rachelle
Nov 29, 2021
5
Went to this place and Grandon Varist was amazing very quick and I must say knowledgeable about getting me into a car even stayed past closing time to see that I got into my vehicle.Thank Gmoney I appreciate all your work and will be referring others to you.
Tamara McWhorter
Nov 28, 2021
5
Customer service are always willing to help !! Joe did very thing to help me and I really appreciate it!!
Camila Garay
Nov 24, 2021
5
I was looking for a car last minute and G money Came through and had my best interest. He was very patient and informative about all the questions I had, and helped me get my car in no time! I would definitely recommended Going to them and working with G money. The other staff were great too 🙌🏽
Rosie Cherry
Nov 21, 2021
5
G Money is a awesome car salesman no matter we’re he is, he sold me my Mercedes 3 years ago and sold my daughter a Car also 2 years ago, he is professional, understanding to your needs and dose all he can to make it happen, as you can see😊 please go give him your business you will live happy and with what you what, and please only ask for G money. Thank you so much G Money for everything.
Karen Askew
Nov 21, 2021
5
I went twice to Auto Nation Ford and had met a great man named G Money. He made sure I had all I needed and made sure I was comfortable and by the close of business Tuesday Nov 16, 21 I left with a 2017 Ford Explorer XLT with the tow package. Great care and a great place.
Yvette Thomas Ray
Nov 20, 2021
5
Grandon (G Money) is the truth. This is my second time dealing with him at 2 different locations and when other dealers turned me down Grandon said to come on in and trust the process. He was patient honest and he fought and got me in a great vehicle. Thanks Again GMoney
Taneisha Williams
Nov 19, 2021
5
G Money is an exceptional car salesman he sold me my red benz about 2 years ago he recently sold my son a Mercedes as well as he sold my brother a truck and my guy friend a mustang his customer service is immaculate you tell him your budget he'll get you what you're looking for with a great down payment and reasonable car notes please go visit him only ask for g money.
Tylar Whitten
Nov 16, 2021
5
I was fortunate to have Fredrick answer the phone 5 minutes before closing on a Thursday night. He answered every question I had about the car that just hit the market earlier that day. He also emailed me everything that they had on the car. I showed up first thing Friday morning and purchased the vehicle. The tire sensor light stayed on inwhich Fredrick advised was reset and light should go off after driving awhile. Since I had 5 days or 250 miles to complete my due diligence I was able to take car to my mechanic who determined that everything that this dealer stated was completed on car fax was infact correct and car was in great shape except for tire sensor light. I called Fredrick on day 5 which was his day off and advised light was still on. He advised to bring it to the dealership and they will take care of me. Once at dealership I meet Mr Charles who remembered me from my original purchase day. He advised that James and Chris would take care of me. Chris set my appointment up for today which was actually 14 days after the original purchase day and everything was fixed and tire sensor light is officially off. Chris explained everything that was done and what to possibly look out for in the future. I was extremely pleased with everyone that I encountered from the original purchase to completion of problem. Extremely happy customer who would highly recommend this dealership to all.
David Wilkes
Nov 16, 2021
5
They took wonderful care of my car and a safety recall repair.
Lucretia Meadows
Nov 15, 2021
4
It took much longer than I anticipated, but I must admit that I took my vehicle in without an appointment. It was there for over a month, but I was kept informed of the process and the difficulty of getting some parts. Mr. Dodds, my service advisor made all the difference. Sometimes patience is the key.
Carol Frazier
Nov 15, 2021
1
the service is terrible! I took my truck in for an oil change it took 4 hours! it's impossible to talk customer service!
Jeffery Blue
Nov 14, 2021
5
Definitely a great place for purchase and repair for your vehicle. Highly recommended!
D Riley
Nov 12, 2021
1
I took my vehicle down for a recall is set down there for at least 5 hours I called back they told me that the recall was not updated yet when I went to get my vehicle I've noticed someone has went through the inside of my truck remove my phone holder it was in the seat went through the inside of my center console removing items not sure what was taken but the recall was for the power trans had nothing to do with the inside of the truck I am very disappointed in my visit obviously they have people there that are up to no good and I addressed that with my Auto representative they must have to do a better job people don't want their cars vandalized while it's down there or going through like they're looking for things !!!!!
Rocc King
Nov 11, 2021
5
Service was outstanding. My Service writer was very friendly and helpful. I would recommend this dealership anytime, to get service work done or purchase a vehicle.
Richard Smith
Nov 11, 2021
5
Excellent customer service
Beverly Hughes
Nov 8, 2021
5
Great communication from Service Advisor James and professional service from the mechanic team!
Michael Fouts
Nov 4, 2021
5
AutoNation Ford was quick, efficient, easy to work with, and fair. I have sold two cars to them and I will continue to do business with them whether I am buying, selling, or trading.
Pops Mjmnklm
Nov 3, 2021
4
I hope they can get my 2018 GMC running smooth again
Robby Clower
Nov 1, 2021
5
Good reps as is James Briggs. He gives me everything that is to happen whenever I am there.
Michael Cook
Nov 1, 2021
1
AutoNation emailed me to complete a review. I made an appointment 1 week in advance for an oil change at 8am. At 10:15 AM I looked at Google and saw several bad reviews for just this thing. I attempted to find the GM as is asked by Ford, they were not on site. They directed me to their Service Dir, who apologized and said they were busy. I asked to have my truck returned since I had been on-site for 2.5 hours already. I left and went to AutoQuick in Newnan and was in and out in less than 20 minutes. Pay attention to your labor, if you don’t have people on the clock to do the work be honest with the customer and tell them to go elsewhere. Everyone is challenged these days, people will understand. Don’t let them sit for 2+ Hours and provide zero feedback when you’re unable to do the work.
Chris T Brown
Oct 29, 2021
1
This place sold my sister a car with multiple problems and refused to fix it or even try to make it right. From the manager who is a bold face liar, to the scummy sales team with every excuse in the book. Would not recommend these crooks to anyone.
Austin Marshall
Oct 28, 2021
5
The service guy was so polite and honest. Mr. Howard had me out of there quick,! Thanks David for being so nice and friendly Paula Carthon
Paulette Carthon
Oct 26, 2021
2
I felt rushed and underappreciated!
Star Blessed
Oct 24, 2021
1
Ive been coming to this location for sometime now for my routine maintenance on my Ford Fusion. I had an appointment yesterday for 1 o’clock. I arrived to be told it will take 4-5hours for a oil change. The associate told me to come back tomorrow morning at 6:30am and they will quickly get me in. Here it’s today and I came in on time to wait 4hrs. I went to check on the car and still no one has started to service it! Other clients came in later than me for the same service and was out in 30mins. The disrespect of my time was greatly unappreciated. I work 6days a week and this was my day off, in which I wasted 4 hours of it. So I just left. I’m a strong believer in respecting people time and setting the customer’s expectation! Today, this location has failed me in doing so.
vestal henry
Oct 23, 2021
5
Mr.Wiggins is the man to see
DeAnthony Brown
Oct 21, 2021
5
Thinking about which dealership to buy from?? Man I had a great experience at this Ford dealership. No games! Every step in the buying process was thoroughly handled. Les the Saleman was not pushy.. Sales managers introduced themselves. Ms Potts the Finance manager landed the deal smoothly. I've bought a lot of vehicles.. this by far was the best experience
O'Neil Reason
Oct 14, 2021
1
Purchased a 2017 Ford F 150 June 16, 2021. Drove for a week and started noticing a shimmering/vibration. Took it back to dealership to get a diagnosis and the truck has been sitting at the dealer for the past few weeks. Got one update about the problem and nothing else. Called and left a few messages for Charlie and James still no call back. Making payments on something I haven’t been able to enjoy is not what I’m going to settle for. Still waiting…….If I don’t call to check status I don’t get any answers. It’s now October I’m just now getting the truck back..
TERENCE JONES
Oct 13, 2021
5
I appreciated getting my truck repaired. Service was good.
Jane Williams
Oct 13, 2021
5
Received parts ordered! Yaay
Honey Bon Liston
Oct 13, 2021
5
Mr. Briggs as always makes my service visits on point and he keeps me informed. Consistency is key I've purchased 4 Mustangs from Autonation and I keep coming back. KDHall US Army Retired
kevin hall
Oct 11, 2021
5
There was a recall on my 2009 Ford Fusion’s brakes and driver‘s side airbag. James Briggs was the service advisor. He kept me informed as my car moved through the repairs. My car was returned to me as promised. Mr. Briggs followed up days later to ensure all is well with the vehicle. Great customer service!
Cheryl Lewis
Oct 11, 2021
5
I received great service from Chris and James. That kept me informed of all details associated with my car repairs. They are truly amazing.
Susan Gibson
Oct 9, 2021
5
Great customer service!
SONDRA REYNOLDS
Oct 9, 2021
5
Had a wonderful experience. Charles Eddie was our salesman. He made it a very easy and simple experience to purchase my vehicle.
Lane Reese
Oct 9, 2021
4
Great services and professional attitude towards customers.
Chris Nedu
Oct 9, 2021
4
I was meet with a friendly smile, and fist bump. I explained my problem and was then told there was a 2-3 day backlog before they could even do the diagnosis. I didnt have that kind of time, so I went else where. The other place could give me the diagnosis, but couldnt fix the problem, and suggested I take it to the dealer. So I came back to the dealer, and was able to get back in my spot from before. Yes it took longer, but the did a great job, and I have a 2 yr warranty on that part. Great Job James and his team!!
Stephen Moore
Oct 5, 2021
3
I love joe every time I come he’s helping me found a bubble on my tire that I didn’t even know about thank god he did excellent customer service now the wait with an appointment is absolutely ridiculous got there with an appointment at 10:20 didn’t leave until 230 for an oil change if it wasn’t for the customer service team I wouldn’t even come back
Keshunta Wright
Oct 5, 2021
5
Personable staff, prompt and friendly service.
Nacole Kight
Sep 23, 2021
5
My service advisor James Briggs is are very professional and courteous. Even though must of the time he is extremely busy and overwhelmed with customers, he always takes the time out to make my service needs a priority. Also he works diligently to get my vehicle done in a timely fashion.
Robert Meredith Jr
Sep 8, 2021
1
They are just putting people in cars. I got my car from them and they didn't tell me it needed an alignment and other problems. I brought it at the end of July and the made me an appointment for Sept. Now I'm stuck with this car and I'm not satisfied at all.
Sharon
Sep 1, 2021
5
Sold my 2015 VW Passat to AutoNation Ford not only did l get the highest quote. The process was quick, professional & easy. Thank you guys!
Will Batts
Aug 30, 2021
5
A/N serviced my 2019 F-150 expeditiously despite COVID-19 concerns. Joseph Dodd my service advisor was very helpful in getting my problem resolved in a timely manner. Highly recommended!!
Hugh Holness
Aug 26, 2021
5
My husband and and I really didn't know what to expect. We have not had good experiences with other car dealerships. We worked with Mavis. We told her how much we wanted to pay a month and she got us the payment we wanted in a newer car. Thank you Mavis and AutoNation Ford for a great experience.
Carla Lee
Aug 22, 2021
1
As a small business owner I am always looking for new suppliers to provide the parts I need so when I received a mailer from Auto Nation wanting us to purchase parts from them at wholesale prices I jumped at the chance. Well!!!!! I made no less than 7 phone calls to AutoNation Ford in Union City Ga today and each time I selected the wholesale parts department someone would pick up the phone and immediately place me on hold again. every third time they did this the system would send me back to a menu that was a dead end. I DID THIS 7 TIMES THROUGHT THE DAY WITH THE SAME RESULTS. not once did I get a chance to order my parts!!!!! Not a good way to grow a business but what do I know, I am just a small business owner trying to make a living THANKS FOR WASTING MY TIME AUTONATION Jeff W Affordable Motors Lanett AL
Lynn Wreyford
Aug 5, 2021
5
Customer service is really good and I’m satisfied.
William Gillard
Aug 4, 2021
5
I've been going to Automation since I purchased my car and always had a good experience with every visit thanks to Mr. James Briggs who have always been professional, nice, and very helpful in making sure I get the right services for my car. So thanks Mr. Briggs for always being there for me.
Janice Hurston
Aug 2, 2021
5
I have always gotten excellent service at the dealership.
Fred Smith
Jul 18, 2021
5
Courteous personal. Good communication on the status of my repair. Completed my repair ahead of schedule.
Dutch Segers
Jul 15, 2021
5
Excellent customer service from Andrew the salesman and Starr the finance manager. I highly recommend them. They were extremely easy to work with.
Shaune Lacy Ortiz
Jul 10, 2021
1
Horrible experience with very unprofessional staff in the service department. I took my truck in to have the AC worked on, paid the $395.00 after they had my truck for two days and stating it was working correctly now. A week later, same problem. Took my truck back for them to work on the AC again, another 2 days without my truck and then they called and said it was fixed no payment needed, as I shouldn't have been charged in the first place for a problem after a week of them servicing it. I bet you can guess what happened next, a week later same problem, back to the shop and another 2 days without my vehicle. Picked up my truck today after speaking to a manager, who had a flippant attitude about my situation and acted as if he could really care less about my inconvenience, money or time. And the real kicker is, I wonder how long I would've had to wait for my vehicle if I hadn't shown up at the shop to ask about it. Because once I did it was ready and the paperwork was being completed. I did not receive a phone call telling me it was ready. I'm really not the type to complain or ask to speak to the manager, but beware if you bring your vehicle here and expect any type of professionalism from ANY of the staff in the service department, from the management on down. Because obviously the Tech's that work on your vehicle aren't the sharpest if you have to bring it back over and over again. Smh
Brad Hondo Alston
Jul 8, 2021
5
Took my truck in for servicing and recall orders. Customer service was top notch all around. Joe took care of me from the time of check in to check out everything was explained and gone over in detail. Highly recommended!!
Mark Silverback Inge
Jun 28, 2021
5
The customer service rep was awesome friendly helpful
Missy Mcfarline
Jun 25, 2021
5
Bought a used 2020 F-150 XLT for cash, process took longer than it should have, almost 3 hours. Car came with only 1 Key FOB and without the Key code to open and lock the vehicle. The general manager stepped in after I complained and quickly made it right by providing a 2nd Key and a new code on the next workday. I am now a happy customer.
Jay Burns
Jun 22, 2021
4
My oil change was fine. My Service Tech was knowledgeable
E. McGruder
Jun 18, 2021
5
my service appointment was great. Thank you !!!
Lewis Grant
Jun 16, 2021
4
Had my 2021 f150 for over a week for a windshield recall , got it back and first rain it leaked on the driver side under the dashboard. Took it back 3 service men couldn?t find the leak the first day. Next day I was told they ordered another windshield, so another 3 days to get it, and that is where I am. This truck has been extremely disappointing look up my VIN# and see all the trouble I have had
Douglas Walsh
Jun 13, 2021
5
great, professional, I will take my vehicle again for service
PATRICK H BALDWIN
Jun 12, 2021
2
I have not yet had my tires rotated. A service that I was supposed to receive when I purchased the car. This time I was told they could not find the wheel lock key. It was right where it was supposed to be. 2 visits no tire rotation.
Rodney 527
Jun 11, 2021
5
Rick was awesome! He was one of the only salesmen on the floor but handled everything well and made us as comfortable as possible! He got us exactly what we wanted close to the price we wanted!
Sarah Bennett
Jun 10, 2021
5
Saved me time to get a good deal and out the door
Robert W
Jun 9, 2021
5
Kept me informed the whole time a had to work hard with my aftermarket warranty to get repairs done for no cost. They tell you everything is covered and when it's needed it's suddenly not covered. Nothin to do with a Ford warranty which I will get next.
Lindsey Myers
Jun 7, 2021
4
The communication between the warranty company and the Dealership seemed to be misleading as far as the car rental company and the owner. Maybe a loaner car be an alternative if you have to be without transportation that long.
Fred Dillahunt
Jun 7, 2021
5
Salespersons were determined to help me get a satisfactory outcome. The staff answered my questions so I could understand the car buying process. Very friendly personnel. The process took time. But no one should rush into purchasing a large and expensive item.
Annabel Brown
Jun 3, 2021
5
Very good and quick, loved it
Mark Dj-jfk Cato
May 31, 2021
1
I did an online application on Sunday May 23,2021,I changed my mind on Monday May 24,2021. My son called them and told them not run my credit and I also text the lady I had been spoke to and told her not to run it. On Wednesday 5/26/21 my credit was ran through 5 banks!! My score dropped 8 points!!
Tanja Jackson
May 27, 2021
5
Quick easy and very helpful I was in and I was out came in with a old car left with a new car
Juan Esparza
May 25, 2021
5
No hassle, great environment. This is my second purchase at this location and both experiences were amazing.
Steven Roden
May 18, 2021
1
AVOID AT ALL COSTS!!! GO ANYWHERE ELSE. DAMAGED MY CAR. Recently we took our 2009 Ford Edge to be serviced and looked at due to a recall. We made an appointment online for 8:30am on a Thursday. Took the car in to have the recall done and brakes looked at. After not hearing from anyone, and reaching out multiple times, we got in contact with someone Thursday night who told us it would be weeks before the recall part was in and that they would not be able to look at the brakes until Friday. Friday came and went. The car was ready to be picked up SATURDAY at 2PM. So a brake/rotors appointment took almost three days. Saturday we picked up the car and it has visible damage to the left rear fender/tire well. I am almost positive when someone was putting the tire back on they nailed the body just above the wheel well. I know the damage on my car and this was not there - plus, it's obviously rubber and new. When I pointed this out to the service agent we were working with he told us there were no managers on duty and to call back Monday. He took a picture of the damage and said he would let the manager know. I called Monday, left a voicemail, and nothing. It's now Wednesday and still no word from either of them. Disappointed in the lack of service and even response at this point. Will not be returning and caution others to go anywhere else.
Christina Anderson
May 11, 2021
5
My service advisor Joe was great. Went over and above to ensure my Ford Edge and I were taken care of. Having been a customer at this dealership since the late 1970's I've always experienced good service. Thanks Joe and the service team!
Larry Blanks
May 10, 2021
5
Overall my experience at autonation was good,James Briggs Was my service advisor
Arlynne Desilva
May 10, 2021
5
The staff listened, review your problems or requests, give you their professional opinion, and allow the customer to make the choice.
Edison Cooper
May 6, 2021
5
The timeliness on initial service visit exceeded my expectations; however, the “repair” did nothing to correct the problem. Furthermore, a critical part required to finally fix the problem (after a second “diagnostic”) is indefinitely unavailable from the company’s vendor. So, my truck sits in their service parking lot. The service manager suggested that I drive the truck until the part is available. As a longtime auto restoration hobbyist, that advice, if taken, opens the likelihood of further damage. Not sure why it was suggested.
Ron Chapman
May 3, 2021
5
After an entirely negative experience and lack of caring at another local Ford dealer AutoNation Ford stepped up to the plate and stood behind prior service work and exhibited the kind customer service you expect as a longtime Ford buyer. Chris, our service representative was the best!
Ford Buyer
May 3, 2021
5
Chris Harder was excellent. He explained exactly what was needed in my car. My car was service in a timely manner.
Rosie Woods
May 2, 2021
5
I made an appointment and upon arrival, the agent was waiting for me. Agent keep me abreast of the progress of the repair. Service was excellent.
Dauphne Ford
May 1, 2021
4
Routine service appointment. Prompt, professional, courteous.
Carolyn Williams
Apr 30, 2021
5
My service advisor Joe was fantastic. Joe handled all my truck needs and my concerns.His recommendations was on point.Thanks dude you the man.
Ronald Monroe
Apr 26, 2021
1
Return for the same issue And was charged again
Avery Jordan
Apr 26, 2021
1
I purchased a CERTIFIED! vehicle from fordautonation in union city "found out it needs a transmission took it back to honor the we owe warranty on the 14th of April getting the run around about fixing it not to mention my 90 day warranty from ford went there several times runaround!!on one visit they told me they couldn't emal the ok to fix my vehicle ridiculous! This is so stressful!!! Today it'll be 12 days since i dropped of my truck have not heard any progress in repairing it.
Ronder Lewis
Apr 25, 2021
5
This was the closest dealer to Columbus that I could even locate a Bronco Sport. They were nice, and no nonsense!
Kelley O'Neal Garcia
Apr 20, 2021
3
The service is good as far as quality of work but the wait time is still horrendous. What?s the use of scheduling an appointment if you still have to wait 2.5-3 hrs. I do that without an appointment.
Robert Chambers
Apr 15, 2021
1
What kind of dealer offers only selective maintenance? You sell a car and then you tell the customer that you are not able to provide complete maintenance? This is pathetic!
Christian Toepfer
Apr 13, 2021
5
They shows excellent customer service understanding and care
Cynthia Hicks
Apr 8, 2021
5
Once again Obi Wan Joe Kenobi (Mr.Joe) (Star wars Jedi) saved us from the forces of car failure. Which was lurking down upon us. He pulled out his light saber of Ford Warranty and saved the Mitchell Empire. Thanks Joe may the force be with Ford!
Victoria Mitchell
Apr 5, 2021
5
AutoNation Ford Union City provided great customer service beginning with scheduling the appointment, to excellent interaction with customer service rep Gary Roberts, to reasonable wait time, to quality repair work, and customer focused close out of the ticket. Keep up the great work!
Carlos Thomas
Apr 1, 2021
5
My salesmen Julian was awesome and he made sure I got the care I wanted.
Tesha Wright
Mar 26, 2021
5
all of their service and staff be were just great
Elder R. E. Scroggins Sr.
Mar 26, 2021
5
Drake Lawrence took excellent care of me from the time I walked in to the service garage. He is courteous, caring and very professional. He came and got me as soon as my car was ready. It was just a very enjoyable experience with this young man. I highly recommend him to anyone needing a service advisor!
Sue Carson
Mar 26, 2021
5
I purchased a 2017 Ford Edge Titanium that was listed on their website and traded my car in. The transaction went very smoothly which was very good in my opinion.
Moni Vincent Hendrix
Mar 25, 2021
4
Overall pleased with the repair. However, parts had to be ordered and it took much longer than anticipated to get the job completed
Monte F McCraw
Mar 19, 2021
5
The service advisor Drake Lawrence was excellent!!! ***** stars he made sure that I understood how the diagnostic worked and when it was complete. he took the time to explain what need to be addressed to correct the problems they found. Explained to me that my vehicle was not safe to drive. Drake is a defiantly an ascent to your dealership. when I return for future services for my vehicle I will ask ONLY for Drake to assist me; even if I have to wait I will wait for him. I will tell family and friends to ask for Drake Lawrence Service Advisor
JOHNNIE COLLINS
Mar 19, 2021
1
I wouldn’t buy anything from these crooks!!! Made a deal for a car to come back the next day and was told that the car failed inspection and they would not sell it to me. Next day I see the same car on the site for a 1000.00 more. Called them and was told the transmission was bad. But yet the still have it for sale with a higher price now. Very crooked dealership
Clint Minix
Mar 13, 2021
5
Recently took my car in for a 3rd Recall. It was left there for 3 days. Quick customer service
Curly Jones
Mar 5, 2021
5
I was very pleased with the service I received when I brought my car to Auto Nation. The service representative was professional. The work was done within the time frame he stated. He listened to the client (me) to make sure the best plan to service my car was implemented. He was able to establish a bond of trust between client and representative which is necessary.
Geraldine Thomas
Feb 28, 2021
5
Mr Joe Dodd was a very good Service Manager and very respectful and courteous and if my vehicle needs service i would not hesitate to bring it to Auto Nation Ford.
Micheal Collins
Feb 25, 2021
5
I?m very happy with the service the staff provided to us
Alex Bahr
Feb 22, 2021
5
My service guy Joe is always welcoming! Ginuwinly attentive to what my truck needs.He believes it's supposed to be right when it leaves,and it is.Thanks Joe.
Henry Thomas Jr
Feb 19, 2021
5
I was very pleased with the customer service and patience with my questions provide by Mr. James Briggs on my most recent visit to AutoNation Ford, Union City, GA.
AThornton
Feb 18, 2021
5
Had a recall on my car and was expecting it to be a long process, plus had my check engine light on so I was going to have that looked at as well. James in service was my guy and he did a good job. Wanted to give him credit on this one because he kept in constant contact with me via phone and text. Though the price was a bit high for the check engine light job that I needed, he we real professional about it and didn’t bagger me about getting the work done like I’ve experienced at some other dealerships.
AJ seven
Feb 18, 2021
5
Great Customer Service, friendly sales staff, timely service. The waiting area was clean, and it was easy to relax with HGTV on while you wait!
Alice-Marie Cambridge
Feb 18, 2021
1
Agent was rude and was dishonest regarding compensation for rental car.
Lynda Wenzel
Feb 16, 2021
5
Fast, efficient, top quality. Integrity is #1. Ask for Joe in service, I always work with him. One of the best I?ve worked with over the years. Will be completely satisfied every time.
David Smith
Feb 13, 2021
5
I had gone there specifically to look at two used trucks I had seen online. The salesman was really friendly and helpful and I ended up picking one of the trucks. I?d definitely shop there again.
Michael O
Feb 12, 2021
5
MR.JOE NEEDS A RAISE! 1 WEEK VACATION WITH PAY! AND A AWARD! Mr. Joe went over and beyond with customer service. I had a issue when I first bought my Ford Fusion 2019. We had to order a part for it. He kept me updated throughout the whole entire process. His communication skills are on point! I usually hate going to get service done. Having a issue with a car is already bad enough. But he made it all better. Need your car fixed? Go to Mr. Joe. He got you covered! FORD DO YOU HEAR ME?! GIVE HIM A RAISE! Thanks Mr. Joe! -The Mitchell Family
Carleton Mitchell
Feb 12, 2021
5
Everyone went above and Beyond the team did a great job..
Jason Fields
Feb 8, 2021
5
James Briggs is my go to person! He provides excellent customer service while listening to your needs. I appreciate his approach to handling each person he comes in contact with to help. He's the reason why I continue to have my car serviced at that particular location. I would also like to see someone at the dealership handle rewards advantage points. When Sherry sat at the desk, she was on top of it. It is a big inconvenience to go online after spending a lot of money to attain points for your next visit! Make it easy and simple.
Aquila W
Feb 8, 2021
3
Waited way too long for my sale to be completed, due too lack of communication between employees.
Latonya Teasley
Feb 5, 2021
1
Auto nation My experience was beyond awful . Awful wouldn’t even been to describe my experience. My experience was just unbelievable dreadful, it was just horrendous. The being of the experience started off great I had a great Sale man (Andrew) who help me find the perfect truck . Before I came Into the dealership I took the time out to pre-qualify through capital one and print all my needed documents for the finance process. I had a appointment for the dealership At 3pm . Within the first 30’mins we find the perfect truck . When it came to the finance process it took the 6 HOURS to just look at my application. I sat in that office patiently for 6 hours . I had my husband and my 2 year son with me who started to though a temper tantrum because we had been there all day and he was sleepy . The whole time I was waiting nobody talked to me or checked on me or nothing . I watched them take care of every other person In the middle which happen to be white people . Finally at 9:30 after the closed they told me I would have to wait and they would send in my paper work . After I sat there and waited 6 and a half hour and I had already been approved. So I calmly left as the store was closing . The next morning I arrived At the store bright and early 9 am SHARP. As the door was opening for the day . I sat there untill 10:30 before someone even said something . Again I was told that my paper worked need to be sent in it would take about 2 hours . Which my paper work should have been sent in yesterday when I was there for 6.5 hours . So i said okay . I was asked to leave and someone would call me with in An hour and update me . I left and nobody called me for the whole two hours I waited . I return to the store At 12:30 once I seen on my credit I was approved. Upon arriving to the dealership the explained the lost All my paperwork And had me feeling out paper work for 2 hours of pointless questions I had already previously answer . At about 4:30 I started cutting up cause at this point I had been almost 8 hours not counting the 6 hours the day before . The lady from finical seen I was sitting upset and came out and took care of us .Once I finally got into the financial office which the lady did a great job . The lady explained to me that my deal (approval) was ready before 1pm and I had been just sitting due to the bad customer service. After signing my deal and completing my paper work it still took an hour to find the keys and put a temp tag on the truck . If your a person of color I wouldn’t recommend the dealership. They treat people of color with no respect and they act like our time Is less valuable then theirs . I was there the first day 3:00 pm - 9:30pm and there the second day 9:00 am - 6:15 pm . I was there an total of 15 hours for something that should have token 2 hours . This experience was horrendous. No one care to even try to fix the problem or apologize for having me wait so long. This dealership is horrific and terrible when it comes to dealing with people of color .
Tianna Wilson
Feb 1, 2021
1
Buyer beware. Please read the review I posted on Google and learn from my experience. You may want to consider other options before making a decision
Scott Talmadge
Feb 1, 2021
5
I was suppose to have went to one closer to my address I left work early just to make it to my appointment only for them to tell me to reschedule about 10 minutes before but I called AutoNation Ford in Union City and they seen me the same day I was so glad I really appreciate them and I will be going to them again
Caprice Roberson
Jan 30, 2021
5
Joe was great as usual. I have had my car for 3 years and he had always been my service contact. He has always taken care of. Me and my car.
Lucy Bowen
Jan 28, 2021
5
James was very attentive even though it was obvious that he was very busy, he still took the time to explain everything and to make sure I was taken care of even during the social distancing due to the pandemic.
Travella Webb
Jan 24, 2021
5
AutoNation made our experience comfortable, personable and overall respected the time we took with our purchase. Charlie was an incredible employee who knew his facts on the suv we were looking at. He had an answer to every question we asked and his positive, authentic personally remained the same from the time we asked to look at the vehicle until the time we left. Overall you can tell that the staff at AutoNation respect and work well with each other as well as value their costumers. We interacted with multiple employees throughout our process and all of them were friendly and personal. If you are in the market for a new car be sure to ask for Charlie!
Miranda Hammock
Jan 24, 2021
5
Most of the employees especially mr. Joe Dodd was approachable, polite and updates u what’s going on w/ your car. I’m giving him excellent performance.
Jesusan Legados
Jan 22, 2021
5
Mr. Joe Dobbs always provides me with exceptional customer service every time I have had my truck serviced there. I give him 5 stars!
Jimmie L. Leonard
Jan 16, 2021
5
Great Service, and knowledgeable. Keeps me up to date of my service Appointments
Andre Micheaux
Jan 15, 2021
5
I loved how easy it was to make an appointment with the service department, and then when I got there for my appointment I was met by Joe. He was so nice and covered everything I needed for my service. Very timely, very clean. And when I picked up the car after they called me, everything was excellent. I would highly recommend Auto Nation for your car needs. Best car experience I’ve ever had. This was my first time in service after buying my 2019 flex from them last July. Thank you Auto Nation.
Connie Rowan Dodgen
Jan 14, 2021
5
Joe did a great job of getting my car service completed right before the New Year, getting it back to me on the same day even though they were very busy and limited on technical support.
Diego Ibarra Chavez
Jan 12, 2021
1
Poor customer service!!! I have been leaving messages for a finance manager for 1 month. No one will return my call!
Arin Harrell
Jan 11, 2021
5
James my agent at Ford in Union City is wonderful. He is always helpful, caring, respectful, honest and on time. I always come there for service on my suv and see him. If he is not there then I will come when he is there. Charlie is the best hands down! They both take care of me and have been for years. I appreciate you both. I come to this place and only this place for service on my car. I brought my car here and get service here. Thank you all! Happy New Year. Be Safe. #2021 God Bless You All
Neally McFadden
Jan 7, 2021
5
Very amazing people. Mr James Briggs got me back on the road in two days for something I thought would take a week or more to fix.
David Tunaba
Jan 1, 2021
5
I came in for a routine oil change and they found some items wrong with my rear braking system and took care of it while keeping me informed throughout the process. I was able pick up my vehicle the next day after the work was completed. I am happy with the service I received even though I didn't know I had all those problems wrong with my vehicle.
Bamidele Orogun-Thomas
Jan 1, 2021
3
I was interested in a vehicle I had seen in passing and was in need of one right away. As I looked over the vehicle I pointed out a few safety issues that needed attention (cracked windshield, tire wear, adjustable seat control. I was told that it had just been traded in and that they hadn?t really looked it over in detail. I totally understood and the manager said they would take care of these issues immediately. I felt confident that he would keep his word, and after deciding to buy it the salesman said it would be ready in about two days. After receiving a message that it would be ready by 4pm two days later, I made arrangements to retrieve the vehicle. Not only was it not ready, but after waiting 3 more hours it was brought out without any of the things done to it and the trash that was in it the day I first was it was placed in the middle compartment! I was pressed for time at this point so I said I would bring it back the next day. I filled up the tank (it was nearly on empty) and upon arriving home I could smell fuel. There was an obvious leak somewhere since I had a fuel stain on my driveway, so I took it back to them. One of the managers told me that they spent roughly $1,600 in fixing issues (battery replacement, oil fill, etc.), however it was obvious that none of it was true. The old oil sticker was still in the window and past due, the old battery was still in there, crack still in the window, and so on. My biggest and most immediate concern was the fuel leak issue. After speaking with the one of the service attendants he originally said that it would be a week before they could look at it, but I pressed for someone to look at it since every around could smell it. They pulled it into the garage and about 30 minutes later they said there was no leak and the smell was gone (they basically just cleaned it up instead). It was clear to me at that point that they were not interested in my safety or satisfaction, nor the condition in which they sold a vehicle to someone. Although the salesperson and manager were initially pleasant, I?m still fearful that this is not the first time someone has experienced this type of treatment. As much as I was excited to think I had found a great dealership, that excitement has faded into anger and concern that I allowed them to take advantage of my excitement.
Keith Seagraves
Dec 28, 2020
5
Good sales experience buying my new 2020 F150 and have been pleased with the service department
Mark Elmore
Dec 27, 2020
5
Made appointment to have new truck with 3800 miles checked under warranty. Upon arriving was told I would need to leave it for weeks to be checked. I left and made a call to service manager and he asked for us to bring it back and give him a couple of days. They checked the truck and called back two days later. They even did a complimentary sanitation on my truck. Great service manager. Great 2nd service advisor.
Joe Cortez
Dec 25, 2020
5
The service dpept employees are courteous and business oriented
Shirley Parks
Dec 22, 2020
5
que dan buen servicio al cliente'
Justo Roman Zepeda Fieros
Dec 22, 2020
5
Always very good and friendley and knows a lot I will be back
Jennifer Cook
Dec 22, 2020
5
My server manager is great takes care of my car, I?m inn and out reasonable time
Jeff Collier
Dec 21, 2020
4
I have been going to Auto Nation Ford since they switched to the AutoNation team. It can be hit or miss. Sometimes things go smoothly and other times we have to go back and forth to get good customer service and truth. They have a fairly new manager who is trying to keep his ratings up, so he seems to make an effort. I am more concerned with getting my car repaired in a timely manner and professionalism. I took my car in twice in a span of a week and was told two totally different things about my car. I am so glad they put it in writing so I could show the inconsistency. Inconsistent would be the perfect word. Sometimes it can be good and sometimes be prepared for poor service. I have sat and listened to others complain and one commonality I find is poor time of repairs and communication. That hasn’t changed since I started going there. Unfortunately, due to my car overheating I needed to take it to the closest location and this was it.
aundrea33
Dec 19, 2020
1
I’m not satisfied with service repairs, can’t get anyone on the phone, leave a message, No one return my call for more than a week. I had to go to the service center just to make a appointment. ABS light was on replaced right sensor had to brake system reprogrammed but light still comes on light before. $90 to check vehicle $100 for sensor another $95 for reprogramming sense I installed the sensor myself I saved roughly $70 but I’m sure when I go back next week there will be a problem not covered. $300 and back and forth trip I still have the same problem
Damion Weaver
Dec 18, 2020
5
Thank you General Manager Jon Crouch. You have displayed true leadership and exceptional customer service. I love my Ford Expedition!
Antoine Sillah
Dec 17, 2020
4
My car was repaired in a shorter time than quoted and it was during Thanksgiving week.
Tamela Cosby
Dec 12, 2020
5
My Experience for my service was wonderful. Mr. James Biggs took care of what i wanted and needed to have done. No pressure he listened to me. Very professional service.
Lucy Poole
Dec 10, 2020
1
Extremely Poor Customer Service Received From Auto Nation Ford On Or About 30Nov 2020, (Monday at 4:30pm) I had a scheduled appointment for a recall for my 2018 F-150 Ford Truck. I decided to drop the Truck off that evening. Gary Roberts (Service Advisor) was waiting on a female customer and was doing more socializing than business. I waited about a half hour. He asked what needs to be done. I stated “Are you through socializing “? He gets an attitude and states, “If, you feel that way get someone else to wait on you”. He refused service which he was hired for. Three times he refuse services. I ask to see the Service Manager which was out at the time. The Service Parts Manager directed me to the General Manager. WE talked and Jon (GM) was supposed to find out what happen. How can a Service Advisor, refuse service to a customer and refuse to perform their job duties? Gary Roberts was rude and unprofessional Service Advisor. Yes, the under trained worker look like me. They got another person to wait on me. I returned Wednesday to pick up the truck and Gary Roberts is still working there after refusing service to a customer. No one is answering their phone or returning any calls. I called Ford Customer Service in Deering, Michigan and they do not get involved into Dealership customer service complaints but will write it up and refer it back to them. In addition, prior to this service visit, I had to wait three hours for an oil change with a schedule appointment. I have the extended warrant but will not recommend them for Sales, Parts, or Service. I was going to upgrade my truck for a 2021 Truck but not there at Auto Nation Ford, Union City, 4355 Jonesboro Road (770-473-3100). Can someone described the type of customer service was received from this place? They have lost a sale, parts, and future service opportunities. Gary Roberts acted like there would be no repercussions for refusing service to a customer which to this day did not occur. The leadership does not exist at this place. No one has attempted to contact me. I will rate them a negative five star for service. If, this is their good service then what does their bad service feels like? I am wondering how their bottom line (profit margins) in the service department is.
Clifford Poythress
Dec 8, 2020
1
Do not purchase a car from them. Especially since your deal will have to go through the manager Terrance Sims. He uses unethical practices to secure the sale. Will tell you anything to get the sale but doesn't actually expect to have to follow through. He kept my car in service for over two months because he did not want to honor the we owe. I expressed that I did not want after market parts to the service manager yet Sims went behind my back and told them to install anyway. These people only care about getting your money and will take advantage of your trust.
S. G.
Dec 4, 2020
5
Timely Service and knowledgeable Service Agents!
Cornelius Jenkins
Nov 26, 2020
5
Mr Joe Dodd was pleasant,approachable and always update his clients.He was an asset to your company as a service advisor.
Jesusan Lacson
Nov 25, 2020
5
Had vehicle serviced for tune-up and heater hose repair. Good customer service.
Glenn M.
Nov 25, 2020
1
Three time I to have 2014 Ford work on I told hem my car was skipping I drove out it Appeared to work OK and it did for a while partially my fault because I did not read the work order bought a car from you in my car service with you no more lost a client
Howard Watson
Nov 23, 2020
1
Every time I bring my car in no one ever acknowledged I was standing there. It’s like a game of tag you’re it. I thought it was my imagination but my husband brought my car in Saturday. Same thing happened to him. He stood there and someone eventually said I’ll be with you in a minute. I understand everyone is very busy but it only takes one second when a person walks up to say hi sir or ma’am someone will be with you momentarily. I have given this place enough opportunities and I am not going to spend my money where I’m not treated in the correct manner
Freda Denton
Nov 23, 2020
4
my service was very good, but i must give credit to my tech james briggs who walked me thru the whole process dealing with other issues that we found his customer service skills are above anything that i have dealt with in the past you have a gem representing your company
phil
Nov 22, 2020
5
Service team is always nice and friendly!! Service techs always do a great job.
Cyril Young
Nov 18, 2020
5
have appointment and you get out on time that the service management is given James was very helpful
Norene Patience
Nov 17, 2020
5
Iit was overall great. I got exactly the car I wanted at a great price. My car note is very low for a BMW. The manager and finance guy were awesome and worked hard to get me in my car
Peggy Holloway
Nov 16, 2020
5
I had one of the best car buying experiences. Jerry was beyond amazing and made it so easy and painless. He found the car I wanted in like 3 min. Thank you Jerry!
Stacy Stanley
Nov 13, 2020
5
The Customer Service is exceptional from sales to services.
Marie Brown
Nov 13, 2020
5
My truck was the second vehicle we purchased from Autonation Union City. The entire process was very easy and relaxing from start to finish! If they do not have what you are looking for on their sales lot, they will be more than happy to search the entire country at other AutoNation locations to bring your desire vehicle to you. I will be purchasing all of our future vehicles from them!
Carey Durbin
Nov 9, 2020
5
The service was great I got the service I needed my need was taken care of
Clarence Barnett
Nov 8, 2020
5
My visit was friendly. Mr. Davis has a nice personality!
Caroline Davis
Nov 4, 2020
5
Very Good Service. Advisor was very helpful and receptive to my wants.
Anthony Hughes
Nov 4, 2020
5
Excellent as always. Good service with very polite and helpful employees. Wouldn't take my car anywhere else!
Jean Shelton
Nov 3, 2020
1
When a customer is standing in line and 4 customer service agents don’t acknowledge for 5mins that would help to start. I was waiting behind one lady and after she was taken care of I thought the agent was going to ask me to come forward. He continued on looking at some paperwork then consulted another agent and passed that paperwork on to him. I thought I was next but he then jumped on his phone and spoke with someone then went right back to his paperwork. He then looked up and ask me if i needed help after 5 mins. The other agents were also looking at paperwork and looking up stuff on the internet. I stood there just to see how long it would take for someone to acknowledge me and it took a total of 5 mins when I was originally next in line.
De'Marrio Dp Phillips
Nov 2, 2020
5
Waiting area was pleasant and comfortable. Chairs were separated. Service rep was attentive and helpful.
Judy Crumley
Nov 2, 2020
5
I can always depend on my service rep to communicate what I need to know,
Charlene Mason
Nov 2, 2020
5
It was an Absolutely Awesome experience. Cynthia was a great sales agent. Jay the manager was Awesome. They were a great team and did everything they could to make my deal easy and quick. I would HIGHLY recommend them!!!
Cheryl Lynn Gamez
Oct 26, 2020
5
Did not have to wait long. Staff was friendly and attentive and helpful. Waiting room where clean.
Rosalyn High
Oct 24, 2020
5
Great experience from start to finish! Cynthia Lutalo was great, very knowledgeable, she has a lot of integrity and I appreciated that. A lot of salespeople will tell you anything to get you on the lot. Cynthia knew what I wanted and she delivered. This is my third time buying a vehicle from you guys and I have never been disappointed! Thanks and God bless!
Carolyn Vannesa
Oct 20, 2020
5
We just had brake work, recall work and regular maintenance performed. it was on time and the communication was great from Joe Dodd.
Rob Chapple
Oct 19, 2020
5
The service rep helped me expeditiously. I was able to get my vehicle in to service my battery and AutoNation replaced my battery (free) and got me back on my way. I appreciate the service and I’ll be back again. 👍🏽
Duckie Wall
Oct 19, 2020
5
The service was outstanding from the service writer Charlie Filkins all the way to picking up my truck after the service was complete. The whole staff was very courteous and respectful of both me and my vehicle.
Andy Baron
Oct 17, 2020
5
I had amazing experience recently at AutoNation Ford Union City having my truck serviced. The service representative was very professional and called me immediately when my F250 was ready to go. Because of such pleasant experience, I recommend them highly ! Roy
Roy Terry
Oct 16, 2020
1
At the end of a three year lease I bought the vehicle on August 18th. As of today, October 16, I still don’t have the title. I tendered the money to Autonation and they kept my money and didn’t pay Ford until I questioned the the delay. They were going to use my money until I said something. John Couch, the general manager never returned the three calls I made to him. This is a dishonest organization and cannot be trusted.
Bill Bonner
Oct 16, 2020
5
Well they did my alignment and put me on a set of tires in less then 2 hours and got me on the road for my trip before 10:00 Am 10/14/2020. And it was a decent price because I had shopped around. So yes. I’m happy with that.
Edward P. Stevens
Oct 15, 2020
5
The service Representative’s ability to recommend the most important services needed to reduce cost during this epidemic. This I greatly appreciated
Carol Keith
Oct 15, 2020
1
Terrible Service! Poor Communication! Had my car for over one month. Two weeks before any diagnostics. 3 more weeks before a repair. This is the second time this has happen. NO MORE!!!
Marcus Polk
Oct 13, 2020
5
The service was great. The professionalism of all the employees that i came in contact with was great.
Jeanette Johnson
Oct 13, 2020
5
We drove 3 hours to AutoNation to buy our 2020 Lead Foot Raptor because they had the best deal around! David Miller was our sales associate and couldn’t have been nicer! All of the salesman we spoke to there where so nice and made it so easy and even stayed late for us as we arrived not far from closing time. We bought in May and still are loving every minute of riding in our Raptor!
Tonya Mathis Jones
Oct 10, 2020
5
I bought my car here, and I bring it here to get it serviced every time. They are all great, but a few days ago, Joe Dodd helped me with the service of my Ford Fiesta. He was very professional, patient, and helped me with everything. I will definitely be requesting him from now on!
William Hobbs REALTOR
Oct 8, 2020
5
Serviceis very good and fast...
Maria Burns
Sep 30, 2020
5
James was very professional and courteous. I had a good experience.
Mary Anderson
Sep 21, 2020
5
I ALWAYS HAVE A GREAT EXPERIENCE AT AutoNation IN UNION CITY. Mr. James Briggs is the best.
Lewis Traylor
Sep 16, 2020
5
Stolen purse with keys brought me in for an unexpected visit. My service representative was highly professional and he helped to calm my nerves. Technical personnel reprogrammed the spare key to match the new one. And service representatives took the time to set up my new phone with the car. As a senior I really appreciated his concern and help!
Margaret Heath
Sep 13, 2020
5
on time service in and out in time expected and would refer a friend or family to this dealership.
Joseph Garrett
Sep 1, 2020
5
James Briggs is GREAT!.....I brought my car in because my air wasn't working. James stayed in touch with me every steo of the way. I have a 2006 Mercury Grand Marquis. It rides GREAT and my ac blows like a champ!!!!! Thanks James!
Derrick Boddie
Aug 29, 2020
5
Cynthia and David did a great job at placing my large family into a 2020 Ford Expedition Max. we absolutely love the vehicle and the friendly members of the AutoNation. thank you we are absolutely happy with all that you did for my family and I.
Alexander Corey McClure
Aug 20, 2020
5
Alan Davis was my service professional. He took good care of me. He was very sympathetic and helpful.
Karen Hairston
Aug 17, 2020
5
Great service. The nicest, friendly people are employed there.
Shirley Stanifer
Aug 11, 2020
5
Joe in the Service Department was very professional and helpful. He advised me about the services my car needed. The waiting room was very clean and comfortable.
Helen Brown
Aug 10, 2020
5
James Briggs is extremely helpful. He keeps me informed and is very kind and welcoming.
Judy Crumley
Aug 9, 2020
5
Brought my car in for a recall and i was given a rental until the work was completed. I was very please with my service.
Davonda Zack
Aug 7, 2020
5
Brought my car for a recall and i was given a rental until the work was completed. I was very please with my service.
Davonda Zack
Aug 7, 2020
5
On time service, comparable prices, good customer service, explanation of work performed and detail information about future service needs.
Ed Frazier
Jul 29, 2020
5
The application process was very lengthy. As far as the personnel, everyone was very friendly. I think the salesperson should have been better informed about the car I was looking at.
Lisa Kelly
Jul 29, 2020
1
Customer Service was awful. I hope to never take my vehicle there again
Johnnie Mitchell
Jul 15, 2020
5
Had a great visit Very professional , clean In and out
Cynthia Allen
Jul 10, 2020
5
AutoNation Ford Lincoln Union City is a great place for car servicing. Christopher was professional, courteous, and was very helpful to resolve my service contract issues. Drove off my car after servicing and was satisfied with the work done. Will definitely recommend this service center for me they rock.
Chris
Jul 8, 2020
5
Very good service. The technician was very thorough when recommending the services my vehicle needed.
Leroy Sampson
Jul 7, 2020
1
Service is terrible 👎🏻 Watch out on the extended warranty. They don’t tell you it’s an auto nation warranty & not a ford warranty. That way you have to go there! Never again will I purchase a car here!!
Gail Campagna Kollar
Jul 3, 2020
5
Very good service. Mr. Dodd was so helpful about what my car needed and I was in and out in no time at all.
Shirley Stanifer
Jul 1, 2020
5
James is the man! Ask for him -will make sure your car gets done right. I was very impressed with his integrity.
Lisa Cleveland
Jun 30, 2020
5
I was able to easily book an appointment for estimate and repair online. They maintained good communication with me and fixed my vehicle. Highly recommend.
Tanya Fletcher-Scott
Jun 26, 2020
5
I received an oil change for my 2018 Raptor. Service was prompt and only had a wait time of 1 hour. He service technician at the second desk was very courteous and professional.
Tony Cornish
Jun 25, 2020
5
I take my F250 Super Duty to Auto Nation Ford Union City for regular maintenance and earlier this year (during the onset of COVID-19) had major extended warranty work done to repair the instrument cluster in particular. More recently, I bought tires from a regional tire retailer who to my surprise told me they could not mount the tires as my truck was too heavy for their lift. I then called AN UC and made an appointment to have the alignment and tire mounting / balancing work done there. Per usual, my service advisor and the service team there took care of business. They have a small business center which provides a quiet and connected means for me to do my work while I wait for the service team to complete theirs. AN UC will service my F250 for as long as I own it and live in the area.
Robert Gallagher
Jun 17, 2020
1
Because of my last experience with the service department I went to Toyota of Newnan traded my car in for a Toyota. Now I do not have to worry about AutoNation no more. Problem solved
Joey Ent
Jun 13, 2020
5
Great customer service. Got me in and out as promised.
Chris Moore
Jun 11, 2020
5
I’ve been going to AutoNation Ford for over 5 years. Great customer service. They give you accurate details on your repair and let you know how long it takes. I highly recommend them. I have 2012 F-150 w/162k milestones. They keep my truck running like new.
Alan C. Kelly
Jun 11, 2020
5
This is by far the best service I have ever had. I completed the online request and minutes later i had a qualified sales person on the phone. She communicated effectively and listened to gain my need. My different circumstances were resolved to meet my need. Out of the ordinary, she agreed to come to my home and do the documents. She was on time with a driver and all about business. Very respectful and attentive to assisting me. Very easy process. I received constant feedback all the way to payment. Job well done all.
Henry Howard
Jun 10, 2020
5
My service advisor at AutoNation Union City was James Briggs and he was very professional and efficient in getting me in and out in record time. He offered me car maintenance tips and made sure I was aware of what my car needed at that time and offered suggestions. AutoNation staff and customers practiced social distancing and public health guidelines.
Zelda Gilzeane
Jun 10, 2020
5
This is by far the best service I have ever had. I completed the online request and minutes later i had a qualified sales person on the phone. She communicated effectively and listened to gain my need. My different circumstances were resolved to meet my need. Out of the ordinary, she agreed to come to my home and do the documents. She was on time with a driver and all about business. Very respectful and attentive to assisting me. Very easy process. I received constant feedback all the way to payment. Job well done all.
Henry Lee Howard
Jun 10, 2020
5
Great place! James was very helpful Professional Knowledgeable
Lisa Russell Outlaw
Jun 8, 2020
5
The Service Advisor Joseph Dodd was very friendly and helpful. He had a very possitive attitude and showed concerns for my need. Excellent Customer service. Please let him know that I said so. Thanks Dorothy Davis
Dorothy Davis
Jun 5, 2020
5
Great service and also great customer service. Thank you guys for all that you?re doing during these rough and uncertain times !
Leon Chisolm
Jun 4, 2020
5
Joe my service advisor was so professional and knowledgeable. great customer service as usual.
Ayam Wells
Jun 1, 2020
5
This location does a great job in communicating any issues you may have with your vehicle, and provides great quality service. They also provide coupons and in some cases discounts.
Roni LilBit McDowell-Hillsman
May 29, 2020
5
My auto runs good. AN helps me stay on schedule with my maintenance.
H Williams
May 29, 2020
5
Charlie Filkins the service manager is great to work with at AutoNation. I always get great service that?s why I continue to go back.
Aubrey Smith
May 29, 2020
4
Overall good experience. Blake was very nice and accommodating. I can in from out of town to view and buy the car and Blake was patient and helpful. There was an alignment needed that they reimbursed me for and Blake also sent the car back to detailing for me to get some of the dirt cleaned off. I've had the car for nearly 2 weeks and am pleased.
Leon T
May 20, 2020
5
Excellent service was having issues with my f-150 and took it in and mike Eaton helped write me up and get everything going and made sure my vehicle was taken care of got my truck back and absolutely happy with the turn out and customer service definitely a 5 star rating
Robert Chambers
May 14, 2020
5
Service department is one of the best in the automotive business.
Dana Graham
May 8, 2020
5
Joe Dodd was a great help. I appreciate the clear communication of my vehicle's status. I definitely will be using this location for any servicing issues that I couldn't do myself.
Bradley Baker
May 6, 2020
5
The service was prompt, professional and the duration of the service was under the stated time. I was extremely satisfied and I would highly recommend AutoNation Ford of Union City.
Curtis Rawlings
May 2, 2020
5
I’m extremely happy with service provided last Friday, I was in and out in less than an hour. The service staff Charlie and James were exceptional in their customer service!!! Thumbs up!!!!
Mishelle Ward Olugbodi
Apr 28, 2020
1
Give the correct information on prices
Star EJ Spencer
Apr 27, 2020
1
AutoNation is one of the largest dealerships in the country, with multiple locations. Yet they scammed the government out of millions of dollars during the COVID-19 Pandemic. I hope no one ever buys a vehicle from this company!
Barry Stephens
Apr 27, 2020
5
Customer-oriented service
David McDaniel
Apr 13, 2020
5
They fixed my air conditioner in a timely manner and did not make me wait a long time getting me a rental having just working a 24 hour shift and no sleep they worked to get me on my way home in a timely manner
Paula Ryder
Apr 6, 2020
5
Jeff the service manager worked over and above to get my car repaired along with a great personality .
RITA JONES
Apr 2, 2020
5
My experience with Auto Nation Union City could not have been better. My sales associate was Pam and she made me feel right at home. Her professionalism and knowledge provide a smooth transition from my old vehicle to the new vehicle.
Butch Russell
Apr 1, 2020
5
I just came in for an oil change. I was told it would be a two and a half hour wait but they got it done in two.
Jason Jackson
Apr 1, 2020
5
My experience with Auto Nation Union City could not have been better. My sales associate was Pam and she made me feel right at home. Her professionalism and knowledge provide a smooth transition from my old vehicle to the new vehicle.
Edward Russell
Apr 1, 2020
4
Joe the service person who was assisting me did a great job helping me truly great if you go there try to get him great service.
Mary Thornton
Mar 26, 2020
5
I had a fast and excellent buying process! The staff was very nice!
Gelsley Atha
Mar 25, 2020
4
From the person I met in the service area to take care of my car to the end were pleasant to talk with and answered all my questions.
William
Mar 23, 2020
5
Always get great service. James takes care of me every trip.
Bob Simpson
Mar 18, 2020
5
Joe Dodd was fantastic! Clear information and got my repair done quickly.
Michael Braxton
Mar 16, 2020
5
Great customer service e by James Briggs. He is very knowledgeable.
Daryl Mosby
Mar 11, 2020
1
I bought my SUV in September 2019. In October I took the SUV back to the AutoNation and reported that my roof rack was loose and I was missing a cover from the hinge of the seat in the back. I was back there in December and they finally looked at my truck and said they would order the pieces. Ok fast forward I have spoke to a manager because I never got a follow up call or anything this was in January 2020. I have been calling and leaving several messages and NO ONE has called me back. Today March 10 I called and spoke with the other manager and he said he needed to check and he would call me back In 15 to 20 minutes this was at 4:42pm it is now 10:47pm and I’m still waiting. There Service Department SUCKS! Managers and all!!! I am calling my lawyer.
Yvette Youngblood
Mar 10, 2020
5
Came for recall repair. They got me a rental car and completed repair very quickly. Great experience overall.
Gary Coleman
Mar 10, 2020
4
Easy process. Took about 4hrs start to finish. Salesman Blake was AWESOME. Professional and pleasant. Was able to test drive vehicle I was interested in. Aware that it's a used car. I had to get a repair a few days after purchasing. Extended warranty was offered(added in the price) and that repair was not covered. Not happy about that. The car drives great.
Torya H
Mar 9, 2020
4
Great customer service by James Briggs, Auto Nation at union City,GA. Made an appt online at first and went in and they were too busy to see me the first time. My second visit went a lot smoother. The on line process needs to be fixed where you are guarunteed to be seen. Just some constructive criticism.
William Ohara
Mar 5, 2020
5
Jeff is Amazing and has a great magic show for the kids!! Thanks again!
Valoria
Feb 11, 2020
5
Would never take my car anyplace else. Great customer service and very helpful employees.
Jean Shelton
Feb 5, 2020
5
The service department did a very good i will be back
Jennifer Cook
Feb 4, 2020
5
Service guys always polite and courteous Time performance great
Yvette Perkins
Jan 30, 2020
5
Probably the best diesel tech in the south. Was able to diagnose a problem in minutes that others could not at all!
Scott Planes
Jan 30, 2020
1
What would you say? I arrived for an oil change and tire rotation at 9:00am and left at 2:00pm. Change windshield WIper blades and change the battery in the key pad. THAT'S ALL
Gloria Hurt
Jan 29, 2020
5
Purchased my pickup truck from dealer in 2013. This dealership is only one used to service our vehicles. We have dealt with Mr. Hicks and Mr. Eaton for a good number of years. Always going out of their way to help us
Chester Gosdin
Jan 29, 2020
5
Excellent service I was in and out and was offered a curtesy ride home
Tyrone Terrell
Jan 28, 2020
5
Mr. Eddie was spectacular and made sure I was taken care of!
Kristi L
Jan 28, 2020
5
I just want to thank and commend Service Advisor Joe Dodd for his professionalism and excellent customer service. Joe took great care of my Focus RS on a recent service visit and strove to ensure my car was serviced properly and I was happy with the work done. I want to commend Joe and AutoNation Ford in Union City for the consistently good service they provide. Thanks!
Robert Scholtens
Jan 27, 2020
5
Service was performed on time and everyone was professional .
Bob T
Jan 27, 2020
5
Got a quote online to buy my Jeep! Great price fast deal in and out! Couldn't be happier!
Chris Mower Guarnieri
Jan 18, 2020
5
Everyone that worked with me was awesome. Thank you so much. I love my F150.
Jennifer Alita
Jan 6, 2020
5
I used Cynthia Lutalo, With AutoNation. I have purchased Vehicles from her for my employer. I turn to her to help with my purchase, she had to work to fine a truck that I wanted and to do it before the end of the year( for tax ). She did a great job like all ways. I would recommend her to anyone
Frank Neely
Jan 1, 2020
5
My experience was excellent from Mr Arnold my seller knew his job and was very helpful
Donna Henry
Jan 1, 2020
5
Excellent: Courteous, Timely, Clean, Reasonable Charges
Ida Mukenge
Dec 31, 2019
1
Biggest crooks ever! This location preys on young, inexperienced eager buyers by manipulating them into signing paperwork by telling them it’s the only way they can bring down a car that they do not have on the lot. Then once it arrives and it’s not what they thought, too bad they are stuck with it because of their shady business practices. Worst dealership on the Southside of Atlanta.....best thing it could do in 2020 is go out of business.
Torey Wucher
Dec 30, 2019
5
Great customer service and repairs. Joe is great advisor and I would recommend him to everyone.
Daryl Mosby
Dec 25, 2019
5
They offer to give me a ride home instead of waiting there because I was having a lot done to my car
Anthony Renrick
Dec 23, 2019
5
Excellent customer service confirmation of both arrival and return was provided by our service agent. He was very pleasant
Rose Talbot
Dec 23, 2019
5
Mr James at the service department and David Toor got me covered when my car was heating up. James fixed my car at a lower price than the first estimated price. Very reliable sources and cool people
David Tunaba
Dec 23, 2019
5
Friendly on time repair and delivery. Very professional and quality driven. Very pleased with experience .
Thomas Blasingame
Dec 22, 2019
5
Service was quick and thorough. I would recommend this dealership to other folks looking for service or purchase.
Sheri Wigelsworth
Dec 22, 2019
5
My service was 5 stars and Donte always takes great care of me. Since I've been going there, it's always been a breeze, no hassles & no long waiting periods. I love the constant updates Donte provides whenever I'm waiting in the waiting area. Great service, great job, great customer satisfaction! I recommend you take your vehicle here anytime it needs servicing!
Siesha Si Andrews
Dec 20, 2019
1
i am not happy at the present time because some of the things i was told was done was not. i have tried to reach the sales person today with no responce yet. i am regreting trading, i am hoping things will change soon.
Dennis Laslay
Dec 17, 2019
5
Very pleased with the service and the associate. They were very thorough and efficient. Every thing was explained to me so I knew exactly what to expect.
Cecil Ray Myers
Dec 11, 2019
1
My service guy Joe was excellent and helped me as well the next day when I had to come back there after I had a oil change and all of a sudden my truck is not working right! Of course, they will always find something else to blame it on besides the mechanic who did the work. And then they think I would let them even touch my truck again‼️😳. Wrong Answer. I have been going to this Ford location for over 30 years and I can tell you if Gene Evans still owned it I would never have this problem‼️ My daddy has worked for Ford for over 30 years and my mother worked at this location for years when Gene Evans owned it. So, I am having my truck towed to my personal mechanic who does all maintenance and work on my truck for him to check it out and see what’s really going on! I am still a Ford girl but I will never bring my truck back to this dealership. If you can’t even do an oil change without messing up my truck you sure won’t ever touch it again!!! Again, thank you Joe for all your help and for your great service and keeping me in the loop!!! Carley Boynton
Carley Boynton
Dec 10, 2019
5
Mr. Briggs is a great customer service rep. Always courteous and will ensure his customers are completely satisfied. James Briggs gets 6 stars in my book. !!!!!!
Derek Thomas
Dec 10, 2019
1
Customer service sucks! Reps are liars and unattentive will tell you anything to make you feel like the job is getting done. Try to upsell you and find other problem with your vehicle. They do not have the works package and so what was once $30 is now $75. No good just stay away!
Yolanda Howard
Dec 9, 2019
5
Great experience with service appointment scheduler and Gary, our service representative.
Robert Richards
Dec 6, 2019
5
We had the best experience we have ever had in a car transaction. No pressure at all!
Jeffrey Westbrook
Dec 6, 2019
5
James was my Service Advisor and he was great. He took the time to go over my car issues and showed me my cars history on his screen because I was in question about my tires. In addition, because I didn’t have an appointment and they were busy, he said it would probably take approximately 2 1/2 hours. He got me out of there in under 2 hours and I was glad.
Tonia Avery-Marshall
Dec 4, 2019
5
Service Advisor James Briggs was very understanding and helpfull from the beginning to the end. Thank you
Angel Rivera
Dec 4, 2019
5
Great experience!!! Jeff was very friendly and a nice person to talk to, he was able to answer any questions I had and provided me with the information I needed for my van.
Victory Wright
Dec 3, 2019
5
Great experience! Went in to have the 12 volt battery in my Ford C Max replaced and the service dept. especially James, went out of the way for my satisfaction. Requested the lifetime warranty battery as a upgrade, when the requested battery wasn?t available, they provided an OEM battery with a lifetime warranty instead and installed at $170 (a $80 savings).
Thedore Jamison
Dec 3, 2019
4
The initial impression and experience with purchasing the car was great a 5out 5. However, I decided to have my seats recovered though the dealership. The cost was an estimated 1700.00 plus 101 miles was driven on my car to have the work done. Didn't quite understand why they had to drive the customer BRAND new vehicle. Following I spoke with a manger with not much satisfaction on my behalf. Unfortunately,the seat belt strap broke on the driver side reluctantly I had to drop my vehicle off again, however my impression and how the staff informed me I believe the repair will be done at the dealership. Well no, another 102 miles was driven on my brand new car. Spoke with a manger immediately before leaving the car lot and really didn't get a satisfactory response. Highly disappointed that the dealership believes it's okay to drive these many miles on a customer vehicle.
Rasheeda
Dec 3, 2019
5
drove 7 hours to pickup a 2014 srt8 challenger, could not have been more impressed and satisfied with the service and professionalism from the first call to the last handshake these guys presented, Andrew Eddie is definitely a great salesman and I would strongly recommend him and furthermore the staff and team of autonation to anyone seeking a vehicle!
Michael James Valentine
Dec 2, 2019
5
My experience was pleasant and the customer service was great!
Adonis Khupe-Ayema
Dec 2, 2019
5
Very good experience purchase process went very smoothly and orientation on car as well
Ronald Erwin
Dec 2, 2019
5
Walked in, was assisted immediately, provided information on regards on what needed to be done. They gave me a waiting time, it was earlier than expected. Went about my business. Very friendly establishment as well!!!
Eric Rodriguez
Dec 2, 2019
1
Makes commitment but does not follow through unless the customer complains.
Olen Henley
Nov 28, 2019
5
My visit with auto nation was excellent. The auto team checked my car out in a timely manner and the service was excellent.
Patricia Harris
Nov 25, 2019
5
I would like to thank Joe for being very helpful. He assisted with checking to see if my repairs would be covered under warranty and getting a rental car. The experience was very smooth.
SC
Nov 23, 2019
5
Perry was outstanding! He helped me every step of the way through the process, start to finish and was very patient and committed to helping me with my big decision. The management was also very helpful, courteous and supportive. Best car buying experience I?ve had, and I highly recommend.
Philip Harris
Nov 20, 2019
5
James was awesome and very accommodating. Thank you so much!
Betty Christian
Nov 20, 2019
5
The service was great and I highly recommend it to others Ford and Lincoln owners
Jabreel Pride
Nov 19, 2019
5
very professional. Give good and helpful information on the many questions you have. Able to fix your problem
Inell Robinson
Nov 18, 2019
3
Technician did not put oil fill cap back on manifold. Had smell of oil all the way home, then cleanup and purchase of new cap. Must be an Autonation thing, lack of quality control that is.
Tom Young
Nov 18, 2019
5
Lavail was awesome no preasure and found exactly, exactly, what we were looking for
Courtney Pooler-schneider
Nov 18, 2019
5
Great experience! My Mustang experienced engine trouble on I-85 as I was leaving Atlanta, 100 miles from home. It was 6:50pm on a Thursday evening. I called AutoNation Ford Union City and they said bring it in even though their shop was closing in 10 minutes. They diagnosed the problem, had the part, and stayed late to fix it. I was back on the road in less than an hour. Much appreciation to the service manager Mike Eaton and his team. Nice and friendly folks!
John Helms
Nov 15, 2019
5
Great experience! My Mustang experienced engine trouble on I-85 as I was leaving Atlanta, 100 miles from home. It was 6:50pm on a Thursday evening. I called AutoNation Ford Union City and they said bring it in even though their shop was closing in 10 minutes. They diagnosed the problem, had the part, and stayed late to fix it. I was back on the road in less than an hour. Much appreciation to the service manager Mike Eaton and his team. Nice and friendly folks!
John Helms
Nov 15, 2019
1
First of all clear out to check in bay, six employees hanging out. Pulled in with my truck that I bought there, waited ten minutes for someone to greet me which never happened finally went up to one off the advisors, which he told me Dante was my advisor WTF. Can’t anyone check me in for a oil change as approached Dante he picked up the phone so I waited another ten minutes for him to get off the phone while the other six guys did nothing. Finally checked my truck in for an oil change he told me it would be an hour and a half. I scheduled a twelve o’clock appointment two weeks ago, went to subway came. BAck an hour later and low and behold my truck was in the same spot it was when I left for lunch. At this time I got my keys and left not getting an oil change at this time. I will never ever go to this sorry service department again. I’ve been in the market for a new F350 Platinum, in which I’m heading to Pioneer Ford in Bremen to purchase. Thanks
Jimmy Long
Nov 14, 2019
1
There is no review to write, 1.5 hours waiting for an oil change. Never even put my truck in to start oil change. Got my keys and left never to return again. Going to Pioneer Ford to purchase a new F350.
Jimmy Long
Nov 14, 2019
5
Autonation in Union City took care of my brake issue, Mike Easton the manager over the service department kept me updated on the repairs. Mike explained what was wrong and what needed to be done. I feel safe and secure when I take my car in for any type of work, and now my daughter also takes her car to Autonation for repairs Team Easton.
Carolyn Hilliard
Nov 14, 2019
5
The service technician provided exceptional services and his personality was rewarding when having to negotiate the cost of my repairs.
Bernadette Ramey
Nov 14, 2019
5
I love the Auto Nation Service Center because they always do a great job on my Car. I?m never waiting for a long time in the waiting room. They have plenty of fresh coffee and snacks in the vending machine to purchase. The Service Advisor James Briggs is one of the best advisors I?ve ever met. He recommends what present work I should have done and future work as well. He?s kind and always communicates the timeframe when my Car will be done being serviced.
Shawn White
Nov 13, 2019
4
OVERALL VERY GOOD. WOULD SAY THAT I HAD TO EXPLAIN WHY I WAS THERE TO THREE DIFFERENT PEOPLE. I NOW THE DRIVE UP SERVICE SEEMS TO WORK . BUT I THINK HAVING A WALK UP SERVICE DESK WOULD WORK BETTER AS TO CUT DOWN ON NOISE AND THAT WAY THE ADVISOR CAN LISTEN MORE CAREFULLY TO THE CUSTOMERS CONCERNS.
Brian Finn
Nov 12, 2019
5
Great service in a timely way. Everyone is always friendly and helpful. I trust them with my vehicle.
Karla Joiner
Nov 9, 2019
4
My salesperson Cynthia was great would purchase a car from her again
Timothy Brown
Nov 9, 2019
5
I received 5 star service from your dealership. Donte C. was my sales representative, and was outstanding and extremely professional. I am very pleased with the service. Thank you for being interested in my experience with Ford.
Monica Brown
Nov 6, 2019
5
My service agent Joe was awesome. I was updated on everything that was going on with my truck.
Douglas Cox
Nov 4, 2019
1
My husband owns a 2013 Ford Focus Electric with an extended warranty, bought at the time he purchased this from Auto Nation Ford in Union City. It has been at Auto Nation Ford on Cobb Pkwy since Oct. 4 for repairs (28 DAYS AS OF TODAY!!) because the car had no power & was towed to their shop. Mr. Kiker, service advisor assigned to this repair, has given us MISINFORMATION and POOR SERVICE since the car’s arrival. We were given a rental car and told it would be covered once the car was diagnosed and during the repair. However, we have since been told that FORD WOULD NOT COVER THE RENTAL CAR, EVEN FOR THE 10 DAYS AS WAS GRANTED WITHIN THE EXTENDED WARRANTY!! WE NOW OWE $$$$ FOR 28 DAYS OF CAR RENTAL and still have NO IDEA of when we can expect the car to be repaired, as our phone calls and requests for information go unanswered!!!! The mechanics have tried multiple repairs to no avail and on Wed., Oct. 23rd determined that the battery must be replaced, however they said that FORD MOTOR must approve the replacement. As of today, we still have no idea WHEN or IF this will be done!! Ford Motors also has been ineffective in moving this repair to completion. WE HAVE NO CAR AND MUST PAY FOR A CAR RENTAL WITHOUT ANY IDEA OF WHEN THE CAR WILL BE RETURNED IN WORKING CONDITION!!!! Additionally, we were given incorrect information multiple times throughout October concerning what was/was not covered on our extended warranty (this dealership could not even FIND our warranty through the Auto Nation company records!! – My husband researched their website, found the warranty, and proved we had this coverage!!) This is tedious, expensive, and frustrating!! BUYER BEWARE OF FORD & AUTO NATION AND THEIR EXTENDED WARRANTIES, AS IT IS NOT HONORED!!!
Julie Wilson
Nov 1, 2019
5
Got an oil change and tires rotated on my 2013 truck. In and out in hour half. Only reason i didnt give 5 star on repair was when i got home the next day I had an oil stain on the driveway which leads me to believe they didnt clean the oil runoff from the filter change. This happened before at another dealership also.
Gregory Winston
Oct 30, 2019
5
I bought a car from AutoNation this weekend and had the best experience! Jade was very helpful and made sure he understood our needs, wants, and budget before he even showed us cars. We walked out with my dream car AND it was under my budget! I did not feel pressured at all and they were okay with letting us walk away to think about. We had several other dealerships we wanted to visit before purchasing but opted to not visit any of them and returned that night to buy the car! We never felt pressured or any of those negative things that sometimes come with buying a car. I highly recommend this place and will use it for all of my car needs!
Sarah Elizabeth Page
Oct 29, 2019
5
Staff Devinte was very helpful! He took his time to explain everything! The wait wasn?t long at all!!
Lisa Outlaw
Oct 28, 2019
1
This has been the absolute worst experience I’ve ever had with any dealership or repair shop anywhere. I have personally bought 7 NEW vehicle from this dealership because of ONE sales guy I trust. But the service department is an absolute joke. They have had my service van for 3 months total and still have not fixed it. Every time I call they leave me on hold until it times out and then won’t answer after. This is all WARRANTY work so they are in no hurry while we are footing the bill for a rental vehicle. What will it take to get a response? My service writer gives me the run around when I show to get answers and then never calls me back. I’ve left several messages with the supervisor without a single call back. 3 months Ford? For a transmission issue and an issue caused by your tech not putting my vehicle back correctly. What will it take?
Blake Rainwater
Oct 25, 2019
5
My 1st time and my visit was very pleasant. I didnt feel pressured to get additional services. He took his time when I didnt understand something. The waiting area was clean and spacious.
Varonda K McFadden
Oct 22, 2019
5
Excellent care and customer service! I brought my vehicle in for the first time to this location and was thoroughly impressed with professionalism of the technician that I met with and how efficiently service was. I was looking for a new home for vehicle maintenance and I’m sure that I found it here.
Jack Napier
Oct 2, 2019
5
Jade Battiest was wonderful. Finance had to call back for corrected paperwork but owned their mistakes. Anyone may stumble, but the whole team was focused on my satisfaction.
madstubbs
Sep 29, 2019
5
The BEST EXPERIENCE I’ve had at at dealership GARY kept me informed and made sure everything was fixed
Antwang
Sep 27, 2019
5
Jeff did an outstanding job, quick and professional
Thomas Elsey
Sep 27, 2019
5
Donte wad VERY friendly and professional
Jimi Gantt
Sep 26, 2019
5
Very helpful staff. My car was seen to immediately, and repairs were completed in a timely manner.
Charles Plunkett
Sep 20, 2019
5
Troy did a great job getting my truck services check all parts that needed replacing didn’t take long to get every thing done thanks for a great day knowing my truck was service fast and correct
Patricia Jordan
Sep 18, 2019
5
If you have service needs please see Donte! He is absolutely AMAZING! He genuinely cares about his clients!
LaToya Lester
Sep 18, 2019
5
Excellent service from James Jhhdjndnndnkdodkenxbeb
Guy Madison
Sep 12, 2019
5
Great Experience. David Miller our salesman was great
Carl Hall
Sep 7, 2019
5
I found thre truck i was looking for at your dealership. I worked with cynthia and lenny. It was a good experience and i recommend them for working with.
Fay Baldwin
Sep 6, 2019
5
Quick and easy waiting room needs a little updating
Tim King
Sep 4, 2019
5
I had a great salesman (perry he went above and beyond to make sure I got what I wanted and I test drove my eco sport and perry explained everything to me about the vehicle I was very impressed the way he showed me how everything worked on the vehicle I have bought several different vehicles over the years and perry was the best salesman out of all the car lots I have ever been to he is #1 in customer service
Sharon Cruz
Sep 4, 2019
5
I want to thank and compliment Service Advisor Donte Collins for providing a great service experience. Donte has a great attitude and knows how to treat customers really well. Despite it being a busy Saturday, Donte managed to get my car serviced (oil change) in about an hour .Thank you, Donte and AutoNation Ford for taking good care of me and my Focus RS.
Rob Scholtens
Sep 2, 2019
5
Troy was great to deal with. Towed in with two blown tires (pothole) and 500 miles to go to get home. Troy was able to get the tires and install that day and get me back on the road. Thanks again to the autonation team.
L. C. Chase
Sep 2, 2019
5
I have been using this dealership for years, don't plan to change!
Susan Butler
Aug 26, 2019
5
I came in with a car that was giving me problems. My salesman, Levial, helped me get a great deal on my trade in and find my dream car! I couldnt believe it. I could afford my dream car. I am so excited. Thank you Autonation! <3
JazzyD
Aug 23, 2019
5
I loved the personal customer service. They are very welcoming and work within your budget.
Zahrah AlwaysThankful Hester
Aug 22, 2019
5
Had a wonderful experience purchasing a new Ford Escape from my amazing sales man, Levial Arnold! He was extremely knowledgeable and efficient in the buying process. He was able to value my trade, get me approved and have the exact car I wanted delivered to the store before I ever arrived. Best car buying experience ever! Highly recommended.
Ginger Brown
Aug 22, 2019
5
This was the only dealership willing to take my car and try to get repaired in the same week. Very friendly and very personable. I will definitely go there again. Joe was wonderful
Tammy Walker
Aug 21, 2019
5
Great customer service. They will make sure to put you into a car with a very great price. I would recommend AutoNation Union City to anyone that needs a new or used car. If you have your child(ren) with you they will also have something to keep them busy while you handle business. Izzy has great service and Bill was awesome. Thanks for putting me I to a new 2019 Ford Edge.
Nishabeenhadit Williams
Aug 20, 2019
3
Went in to have tire replaced and annoying rattling in pax side door fixed. They replaced the tire...didn't do anything to fix the rattling in door.
P D
Aug 20, 2019
5
I recently had my auto serviced here, and would like to commend Mr. James Briggs for his excellence in service. There were several items that needed to be completed and from beginning to end, he stayed in contact with me- explaining what was being done and why. My car is running well. I appreciate Mr. Briggs' expertise and professionalism. P. Ledbetter
P Gartrell Ledbetter
Aug 19, 2019
5
Went for maintenance on my car and they were able to get me in and out faster than I thought. The advisor understood what my concern was and person handing out jobs new the best tech to give it to. Tech found the problem and worked up two different options for the repair. I am very pleased on the options because this car is older and not driven daily.
LG
Aug 18, 2019
1
August 7th at approximately 10:00 a.m.my family and I were loaded up and headed for a short but much needed vacation. After breakfast at McDonald's our car, 2014 Taurus, would not crank. I popped the hood and found the positive battery terminal covered in corrosion. The terminal is covered by a plastic cover so it went unnoticed, besides the battery is less than a year old. After cleaning off the corrosion I saw the battery terminal was broke. If you google this problem you will find this apparently is a known problem. The terminal is part of a plastic assembly with other plugs and wires so it isn't a simple fix. I called several parts stores and they all said you gotta go to Ford. AutoNation Ford of Union City was on our way so we called them. The parts guy verified they have the part. $350! OK Ford you got us. We are in dire need and I guess we have to pay it. We jump the car off and head to AutoNation where they will save the day. Not so fast. We turned the car over to the service department and explained our situation, luggage, kids, beach... More than an hour later my wife asked about the status. She was told that they cant get to it until late that afternoon, 3-4p.m. and was presented with a quote. $1000. That is correct one thousand dollars! We were told the battery needed replacing, the part, labor and then the reprogramming of the computer because the battery was dead. A $1000 for a battery terminal. I kindly refused and asked for the car back. They said it wont start and we needed to call a tow truck. I told them I was able to jump it off and one of the employees said "well may be you know something our mechanics dont!" I did not appreciate the comment. So I walked to the car with a "mechanic" who placed the jumper cables on the battery terminal. I quickly moved it from the battery terminal to the starter wire. The terminal WAS BROKE! of course the car wouldn't start. I cranked it up and drove back home. I went to Amazon and purchased the part for $28. Too bad it wasn't prime 2 day shipping so I had to wait for the part. I received it yesterday. It took less than 30 minutes to replace and that includes having to search for my 10mm socket. It cranked right up. No new battery, no "reprogramming" of the computer. $1000 - $28= $972 in savings. The real value is in knowing where to take your car in an emergency or better where not to take it. I wished I could give a negative star. An opportunity to help someone in a tough situation, I feel, turned into an chance to take advantage.
Greg Smith
Aug 16, 2019
5
Had a great service visit. Check in was very good, my advisor explained what I needed. The service was performed in a timely manner. My advisor gave me info on what I should have done on my next visit to take care of my new Escape.
RBG
Aug 13, 2019
1
horrible service department, took my truck in yesterday for an oil change. today when I get into my truck my check engine light came on as well as my oil pressure sensor has went bad, check the oil level its 2 quarts short how is that when i just got a oil change yesterday, truck was working just fine before I took it there, they are so busy trying to sale you something need to focus more on doing a proper oil change, been calling all morning nobody seems to be able to answer the phone in the service department. save your time and money and go elsewhere
Trevaughn Rayford Sr.
Aug 10, 2019
4
The service Rep. Troy Carden did a great job checking by vehicle in a very polite , answered all my questions. The only thing was it took three days to get my truck fixed. I was with out a vehicle.
Jack Dean
Jul 17, 2019
5
Bill and David Miller were very professional in their work. We felt no pressure therefore we were at ease with our decision to buy. We have purchased many vehicles commercial and private and drive an hour to have the privilege to work with Autonation. Many thanks to Bill for his many years of service and David for handling his part. I will shop no where else because of these two tireless workers.
Alexa Brown Andrews
Jul 16, 2019
5
My wife was first in line. Got there early so she would be and one of the works open the other door. And let cars in before her plus the cars that pull in off the Street went before her. She was not a happy camper. But our service representative joe took care of her when she explain the situation. Thanks to Joe for see it and taking care of her. Because she had made her mind up not to ever to go back there again. But Joe fix the issue and she good.
Joseph Ent
Jul 14, 2019
1
Service managers were kind and nice as they should be. HOWEVER, they are service managers and part of their job is to sugar coat logic and lie when needed. plus up charge to make a quota on parts and service. It's sickening when you think you can take your vehicle to the makers of your car, you feel they would definitely find out the issues instead of keeping your car for 12 days with no communication and then say they think they know what the issue is. I could go on but it's a waste of time.
Meisha Crutcher
Jul 3, 2019
5
My long procrastinated trip to get the recall situation taken care for my car was a great experience! What I thought was going to take a minimum of 2-4 hours of waiting or being shuttled back home turned into the job being done in about one hour. I was taken care of by Donte, and he was awesome! Everyone was friendly, courteous, professional and very efficient!
Helen Jordan
Jun 28, 2019
5
Have used this service dept. for years and have always had excellent service!
Greg Cho
Jun 28, 2019
5
Donte took real good care of me while getting my car serviced.
Louis C Allen
Jun 25, 2019
5
Mike Smith was my salesperson ,I have had nothing but Great Service and Honesty from him and the Dealership as a whole. Based on that I took my best friend to buy from them (that takes a lot because long after Bad Experience is gone, your friend is still there to remind you that "You took Me There") Not the case here ! My friend still raves about what a Great Deal He Received and how he never had experienced such Individual Attention or Service. Best Place to Shop or have Vehicle Serviced .
Darwin Greenley
Jun 25, 2019
5
Service was great and customer service was impeccable! Great job!
Tasha L. Cluke
Jun 24, 2019
5
Lavail Arnold is the best car salesperson in my opinion, he was knowledgeable and kind. I will refer everyone that I know to him.
Mishelle Olugbodi
Jun 24, 2019
5
This is a great place to buy or have service work done. They are very busy but they work very hard to take of their customers. I have purchased and have had cars serviced in Union City for years. Autonation Ford is the best. Give them a try and you will be happy you did.
RBG
Jun 22, 2019
5
professional and reliable. prices are competitive
Steven Feinstein
Jun 20, 2019
5
They go above & beyond to help the customer out!
Jessica Brown
Jun 20, 2019
5
service dept is a great place to get your car or truck serviced
Herman Shuemake
Jun 13, 2019
5
I am very pleased with all aspects of the service department.
MoneEone
Jun 13, 2019
5
James was very helpful in getting my situation fixed. Even though my car was not damaged by ford he acted tentatively and with sympathy. He has the ideal customer service.
Javia Grice
Jun 13, 2019
4
Everyone was professional and polite.It was a very great experience.
Ronald Monroe
May 29, 2019
5
I brought my car in for service and the technicians worked until closing to resolve my issues and because it wasn’t completed at closing the service manager Mike put me into one of their vehicles a 2019 Lincoln Nautilus SUV because Enterprise was closed so I wouldn’t be inconvenienced over the weekend. I appreciate them working hard to get my car running!
Cher Wardlow
May 27, 2019
5
Wonderful service Joseph Dodd was wonderful took care of my truck problem. Did not take long
Lucy Poole
May 22, 2019
5
James Briggs kept me informed the entire time. I never had to call him and ask him anything about my car . He was professional and informative concerning the issues with my car. I would recommend him and the whole service department to anyone because of this experience!!
Devin Roberts
May 7, 2019
1
I was a first time customer to this service department; I will not be back. I dropped my car off on a Wednesday late afternoon; I never heard from anyone with the service department so I called and left a message on Thursday late afternoon asking for an update. I called again on Friday at noon leaving a message with both the service manager and again with the service tech. I finally got a call Friday at 4 pm but when asked if the locks on my doors were working I was told that they would check and call me back- that call did not happen. I showed up Saturday to get my car. No one reviewed the $800.00 worth of service completed, sans the receipt. I received a survey call on Tuesday- I gave my feedback which resulted in a call from the service manager. I was advised that this was not the customer service that they wanted to provide and that he wanted to fix my locks( yep, locks not fixed) He said he would call me either Tuesday night or by noon on Wednesday to arrange for a car rental so that they could once again look at my car. THAT call never came. If good communication with the folks you are paying big bucks to fix your car is important to you... find another service department.
s mitchell
Apr 18, 2019
5
Mr. Donte Collins was a true professional. He was very courteous and answered all of my questions. Thank you.
A. Neblett
Apr 18, 2019
5
Had an awesome sales experience with these folks and the service is always excellent.
Gwendolyn Hart
Apr 17, 2019
5
Wonderful dealership with wonderful people! Mr. LeVial Arnold was so kind and helpful! All around excellent experience here! We will definitely buy cars from him in the future too!
Courtney Daisey
Apr 12, 2019
5
My process was very easy and enjoyable. Jay and Mike made this process very comfortable for me.
Briaun Clay
Apr 10, 2019
1
Worst customer service ever! This location is horrible and it shows in their employees, esp Lenny Guinerra...the finance manager. The rudest individual ever. Beware of the warranty they’ll try to push on you if you’re buying a used vehicle, they won’t ever try fixing your vehicle anyway. Def not an accommodating dealership like where I came from, BMW! I’ll stay there next time.
RJ RJ
Mar 25, 2019
4
They were prompt with repairs. Also up front with what needed to be repaired as well as options.
Tim Bickerstaff
Mar 20, 2019
5
My wife and I were very happy with AutoNation Ford in Union City on our recent car purchase. Our salesman was Jerry Singer and he was very patient and very professional in helping us with our purchase of a new 2019 Ford Explorer XLT. I would definitely recommend this dealership with a new car purchase and also ask for Jerry Singer.....he is the best!!!!
Charles Henderson
Mar 12, 2019
5
Joe Dodd is the best. Profrssional, courteous and knows how to make you feel at ease. Had a great first time experience. Will continue to go there.
Sharon McCoughtry
Mar 12, 2019
5
Best for customer service! Always there to answer questions and be of assistance. Jerry Singer best salesperson !!!!
Dee Berrios
Mar 11, 2019
4
Isadore was friendly and engaging salesman. I told them I was paying cash and did not want any purchased warranty on the vehicle. Vehicle was not ready at the time I told them I would pick it up and finance guy tried to put hard sell on me for warranty even though I?d been very clear that I wasn?t interest. He got quite snappy when I declined the warranty. Love the vehicle and liked the salesman. Did not like slowness of closing out paperwork and rudeness of finance guy.
Bruce Deel
Mar 11, 2019
5
My insurance company tried to steer me to another collision center but I picked Autonation Ford Lincoln Union City. They took my car in on Mon. and 5 days later it was ready to go. Great job on the repair and great contact from Vickie in the collision center. I will be back if I ever need another repair. This has been the best place to buy and have my car serviced that I have found in Atlanta metro. I say give them a chance to earn your business they have mine.
L G
Mar 10, 2019
5
James Briggs did a great job! I highly recommend him and will request James for my next service appointment.
Russell Coombs
Mar 8, 2019
1
I was very happy with the service and the customer service. My consultant, Jeff, was very informative and kept me informed throughout the entire process. My car was so clean when I got it back and even smelled new. I left the dealership I bought my car from because of poor customer service. I'll be coming back here, even though it's much farther for me to go. I'm not happy that I'm forced to post this on social media, but my service was good and they deserve the shout out.
Jennifer Santiago
Feb 28, 2019
5
They want to earn your business so doing business with them is not transactional but relational. you are not treated as a commodity but as a valued customer.
Claude Marshall
Feb 28, 2019
5
I have three Ford cars and a Ford F-150 and I use Auto Nation of Union City Ga. When your having service done ask for Sheri Wigelsworth service Advisor. She is super Awesome. Joe
Joe Mike
Feb 26, 2019
5
James made sure my first experience getting service at Auto Nation was perfect. This will now be my designated service center for my 2019 Ford.
Tim Smith
Feb 22, 2019
5
Sale was completed with no problems; all questions were answered
Sue Kilgo
Feb 22, 2019
5
Had a great experience. Cynthia was great
Vicki Pierce
Feb 20, 2019
5
Service Mgr James Briggs went above & beyond the standard low quality service I had been accustomed to in the past; I give him a grade of A+. Thxs Mr Briggs, because of your outstanding customer service; I am considering purchasing/leasing a luxury vehicle from Ford once my current lease expires in 2020❤️❤️❤️👍🏾👍🏾👍🏾
Donaldson Shumpert
Feb 20, 2019
4
Your folks in service are always helpful and courteous in person and on the phone. My only recommendation is to work on dropped calls or calls left on hold. I was dropped after being on hold for 5 minutes. When I called back, was picked up and hung up on again. 3rd try was a charm!
Joanne Poole
Feb 15, 2019
5
I use service advisor Sheri Wigelsworth who does an awesome job. Always ask for her.
David Stapp
Feb 13, 2019
5
Mr. Joe Dunn took good care of my vehicle. I would highly recommend that Autonation Ford
Joy Vonjoe
Feb 1, 2019
5
Mr. Dunn took good care of my vehicle. Very honest about service expectation time. Very knowledgable on service prices.
Joy Vonjoe
Feb 1, 2019
2
My 2014 Ford Focus was recalled by Ford Corporation and I made an appointment, carried my car for the recall and the mechanical corrections to be made. I made an appointment in and the repairs, I assume were made. I waited for the repairs or adjustments to be made, but driving the car and there seems to be a difference in the way the car is running especially when it running or the engine on on. It runs differently now.
A. Y. Jones
Jan 31, 2019
5
The total time for the repair took longer than I would have liked and than I anticipated, however, some of the delay had to do with factors outside the dealership's control, e.g., closure of manufacturer over holidays. I dealt with Jeff Hicks as a service advisor and he was great. Kept me informed along the process, apologized for the delay and explained the cause. I highly recommend Jeff as an advisor.
NYDB
Jan 29, 2019
2
My 2014 Ford Focus was brought in because it was recalled. I made an appointment and brought the car in at 8:00 a.m. The problem I had was after the checkup or repairs. I discovered that my clock, lights, radio and other related devises had been changed or and were not put back to their original positions. These were settings that always remained on since I had the car (2014). When I discovered that these necessities had been turned off or changed, I called the service department and they instructed me to come back to Union City. I am a Senior Citizen and I live in East Point, GA. This meant that I had to drive back there to get these devises back on or adjustments made. If the mechanics turned these devises off and changed the settings. They should have be turned back on and adjusted when they completed the service on the vehicle. I went to Good Year and personnel there readjusted my clock and got it back on. Then I discovered I had no lights for night driving,the lights would not stay on. The shop personnel had turned the adjustments OFF for my lights that stayed on day and night. My neighbor came over and turned those back to where they were originally. When the mechanics work on cars and complete the work assignment, they should readjust and put all changes made to their original place (back to where they were when the vehicle was brought in for service). Management there was of little concern or help. All they could say is "bring the car in". NO, I was not driving back to Union City after a five or six hour wait for something that the mechanics did not put back to the original place, which is negligent. I am a senior citizen and this was a very bad experience for me. Those changes made by the mechanic or whom ever did the repairs or whatever, they should have readjusted devices in my vehicle to the original position for which they were after they serviced the car. I had no lights for night driving and my clock and radio were out and did not function. Is this how you treat all of your customers? I have owned three or four new Fords in my life time and have always received great service, but this one trip was a very bad experience for me. You service a clients vehicle, change the devises or turn them off when servicing it and upon completion and not put the devises back to the original positions for which they were when the customer brought in car in for service. The service received was the result of a recall on the 2014 Focus purchased in 2014. Artvetta Y. Jones
A. Y. Jones
Jan 24, 2019
5
As always I received first class service
Nolan Foster
Jan 23, 2019
5
Isadore “Izzy” Dixon was awesome from start to finish. Responded to emails and returned calls immediately. I felt very comfortable about making my purchase. He was very professional at all times, polite and courteous. That meant a lot to me. Leonard Guarneri was also very professional answered my questions and was very helpful in getting the car/color. Ted was very professional in making sure I understood my contract, he explained everything in great detail. Thank you to everyone it was an awesome experience, know waiting everything was simple and fast. Not what I remember from back in the day car buying ☺️☺️!!
Sjohnson
Jan 23, 2019
5
Bill Miller and his team are the best!
Lou Seals
Jan 21, 2019
5
Sheri was very helpful and keep me informed about my truck. I would recommend her to any of my friends or family. And will tell people about her help
Jeff Sullivan
Jan 17, 2019
5
Today we went and met with Issi Dixon He is totally awesome!! We just stopped by this dealership just looking and found the vehicle we had been looking for but didn’t even know. We didn’t know the vehicle even came with so many accessories or that we would get to meet the previous owner. We will definitely return to bring more business to Issi he is the kind of salesperson everyone wants to deal with This dealership is the place to go for a fair and honest sale which is hard to find now a days and to know that a dealership promotes from inside Issi came up from service to being a sales person and he is doing a terrific job
Terrell Doster
Jan 12, 2019
5
AN Ford Union City Ga is the best FORD dealership in Ga. They always try to the right thing for the customers. Love this store.
L G Canton
Jan 8, 2019
5
I've bought a car here and now service my mustang here. Chris the service manager is the only one I look for and he has always been great. He left for a second and came back and I was thrilled. Thank you for your great service and taking care of my car now for 6 years.
Latanya Mcmorris
Jan 5, 2019
5
super super customer service... gave me what I wanted and handled with care! I will refer everyone here! Thank you!
Suki Carmack
Jan 4, 2019
5
Jerry Singer was excellent. He listened to my needs and had the car I wanted on the lot to test drive. He was knowledgeable about the vehicles and was very patient. Bought the car the same day, and got a great deal! He gave me excellent customer service.
Deborah Hamrick
Jan 4, 2019
5
I recommend autonation highly. Very experienced staff. Friendly customer service. Worked hard to get me a great deal. Love my new escape
Pam Pursley
Jan 1, 2019
5
Brought in my car for a new key and immediately received extra care from Clayton when he covered my open sun roof with shrink wrap as I was still getting my title and liscense information logged. Jeff Hicks made everything so easy and fast as well.
Weldon
Dec 31, 2018
5
My husband and I had an extremely pleasant experience purchasing a new F250. Chris Barnes was knowledgeable and friendly and answered all our questions.
Pamela Mason
Dec 31, 2018
5
Great service from entire service department. Will recommend to anyone.
Lester Price Jr
Dec 28, 2018
5
Sherri Wigelsworth was the service manager who helped me when I dropped in without an appointment. I needed to get immediate service because my battery was near death. Sheri wrote up my car within 2 minutes of my arrival, and 2 1/2 hours later I was driving out with a new battery…all under the 36-month warranty. Both my buying experience from David Miller and my service experience from Sheri Wigelsworth were excellent. I highly recommend AutoNation Ford in Union City.
Wayne Turner
Dec 27, 2018
5
Excellent service in a timely manner. Everyone is friendly and Sheri, my service writer, kept me posted on my car's progress. Above and beyond!
Gayle Miller Barker
Dec 20, 2018
5
Jeff Hicks went out of his way to make my visit easier and the repairs were done in good time.
Ray Sorrell
Dec 20, 2018
5
Donte Collins was the best person i could’ve picked to help me.
Kyla Jackson
Dec 18, 2018
5
From purchase to service has been nothing short of great. Everyone has been professional and friendly.
Alfreda Cobb
Dec 18, 2018
3
Purchased a used car from AutoNation, Union City, Ga. They tout that they do a "rigorous inspection" on their vehicles before offering them for sale. If that's the case, then why was one tire found to be installed wrong (directional tire and the "inside" marking was facing out). Two tires were way overinflated to 54 psi, one tire was underinflated at 24 psi and only one was pretty close, at 34 psi. When I checked the oil at home, I found the car over a quart low on oil. Had to make a Wal-Mart run to pick up a couple quarts of Mobil 1. I'm not sure what they deem "rigorous", but if they don't even check tire pressures and fluid levels, well...…….
Stephen Nelson
Dec 5, 2018
4
I know this dealership is busy but no reason for employees to stand at each other’s desk, talking and ignoring the 5 customers you have in line. That was until James came back from lunch and took care of everyone. I do rate Mr. Briggs 5 stars.
James Wilson
Dec 5, 2018
4
James was very professional and had excellent customer service
Andre
Nov 23, 2018
5
HAD A PROBLEM WITH FORD TRANS VAN. RECEIVED THE BEST SERVICE EVER RECEIVED FROM A FORD DEALERSHIP. VERY QUIET HAD LITTLE DOWN TIME. THANKS SERRY FOR YOUR GREAT SERVICE.
Harold Overfield
Nov 9, 2018
5
Fast, quality service. Friendly staff, excellent work.
George Blanks
Nov 8, 2018
5
I had my 2016 Focus RS head gasket done and would like to thank James Briggs and the tech who did the repair.
Thomas Beahan
Nov 5, 2018
1
I dropped my Ford F150 off at the service department on Monday OAB 1100 hrs for repair of 2 recalls and to examine the right front brakes to determine if the rotors from 2 earlier repairs had failed again. I was given the impression that I could wait on the repairs or be provided shuttle service to my home. I elected to return to pick up my vehicle and did not require shuttle service. OAB 1700 hrs I tried calling the tech service rep on the line I was given as it was her direct line. After 2 tries, I called the main service # and the operator connected me to my service tech whom I could not contact on her direct line. Her reason, "I was with the boss, you know how that goes." I was advised that my vehicle required parts which had to be ordered and it would be ready the next day. No follow up calls from the tech to advise of the repair process. OAB 1845 hrs, I again tried the direct numbers but again had to go through the service operator and was connected to my service tech. Svc tech: "The parts are in and it should be finished in the morning. I'll give you a call. The front rotors need to be adjusted and I recommend that the back brakes be redone." I opted not to have the back brakes serviced since I had had no indication that they were out of adjustment. OAB 1130 hrs on Wednesday, I again called the tech who commented, "You must have read my mind, I was just about to call you. Your vehicle is in wash. Give me about an hour and you can pick it up." OAB 1300 hrs I arrived @ the service department and was told to proceed to the cashier. The cashier did not have my paperwork and advised the tech of the same. The tech came to the cashier's office and to her surprise and she could not understand why, the paperwork was not there. I finally completed the paperwork and paid for the service OAB 1330 hrs. I was able to see the dealership's service manager and outlined to him my experience with his service tech and that I felt that this was by far the worst service experience I had ever experienced.After the service manager indicated that he would address my concerns with his staff, I assured him that I would afford the dealership another chance to service my vehicle but only with another tech that he assigned.
Mark Hill
Nov 1, 2018
5
My truck had 2 recalls which were done and I got the oul changed and tires rotated in a timely manner .
Ms. Hurt
Oct 31, 2018
5
I was completely satisfied with my service yesterday. 2 recalls were completed, oil changed and tires rotated in a timely manner . hi
Gloria Hurt
Oct 30, 2018
5
This was the easiest trade i have ever done. I did not want to haggle price and deal with the back and forth. They asked for my offer and accepted it within 24 hrs. Thank you for being up front honest men.
Mark Thomas Stone
Oct 26, 2018
3
My car was not detailed. I arrived at 8:30am. I left at 11:45am.
Joan Polite
Oct 23, 2018
5
Excellent experience with Cynthia Lutalo, our sales rep. She went above and beyond to make this a great buying experience for us.
Sue Hart Ekkebus
Oct 19, 2018
5
Excellent experience with Cynthia Lutalo, our sales rep. She went above and beyond to make this a great buying experience for us.
Susan Ekkebus
Oct 19, 2018
5
Fast service. Nice cars.
Lorretta Mitchell
Oct 18, 2018
5
I purchased my car on line and the salesperson Cynthia was the best. I asked about several model type and she responded very quickly with "out the door" price. She made the buying experience easy without hassles. I would buy from them again in the future.
Victor Murdock
Oct 8, 2018
5
My car was annunciating that it could not detect the TPMS sensors. I tried to "train" the system using the procedure in my owners manual but was unsuccessful in doing so. I made an appointment to have the system repaired at the Autonation Ford dealership in Union City, GA. The service department was friendly and courteous with a pleasant waiting area. The mechanic determined that one of the TPMS sensors had failed and after replacing it he was able to "train" the system. It now works fine. Overall the process took approx 2.5 hours. My car has approx 27,000 miles and the repair cost was completely covered by the warantee.
Ray Brown
Oct 3, 2018
5
I was very pleased with my experience. My technician, Donte Collins was very knowledgeable and serviced my car quickly and efficiently. My car feels great. Thank you!
Ivonna Gonzalez
Oct 1, 2018
5
Great people great service best place to do business I have purchase and family 108 vehicles in 25 years
Dan Griffin
Sep 26, 2018
5
It was so easy dealing with Paul Mccaughey. He makes buying experience it should be. I have bought three vehicles from AutoNation and it's been the same every time NO HASSLE. If you want a new Ford give them a try!
Brian Patterson
Sep 21, 2018
5
Delightful. Treated with respect. Person was knowledgeable about the situation.
Rodriguez
Sep 20, 2018
5
the service was prompt. the service rep was courteous and knowledgeable.
Barbara Nunnally
Sep 15, 2018
1
Left my vehicle at the dealership for service while I was on vacation. They had my vehicle for a week and a half. Did not get the work done. So, now I’ve lost additional time from work to drop off the vehicle and to pick it up only to find out they will not give me my car until insurance pays. Why wasn’t I informed of this before I left my vehicle? They’ve had it another full day. The work was done before lunch. Here it is 5:40 pm and still no vehicle for the weekend when I have things to do. I asked about getting a loaner. They offered me a 50 % discount at a car rental agency. I do not feel I should have to pay this because of their issues as I have been inconvenienced more than enough. Not to mention the first time the installed new wipers for me and left the covers on them. Thankfully it did not rain too hard because I could not see out of my windshield.
Tyronetrp
Sep 14, 2018
4
Brought my new, well new to me, 2017 Fusion to Gene Evans for 10,000 mile service and was pretty pleased. Even though they were busy on a Friday afternoon, I managed to get out with a fairly decent wait. The technician was very helpful. I look forward to using this dealership again for my service needs.
Brainywizard
Sep 3, 2018
5
Honest, friendly, fast service. Bought the car here, will buy another here when the time comes. Everyone I've dealt with in the service dept has been great.
Mark Pearson
Sep 2, 2018
1
Poor service and poor management. They kept my car and closed on Saturday and I was having oil change. To top if off they’re closed on Sunday
Freedricka Freda Denton
Aug 25, 2018
5
Came in for oil change they got me in and out in just over an hour. They took me over the phone as I was getting off the exit. Great job.
Gregory Winston
Aug 19, 2018
5
It was a pleasure dealing with James. I definitely will recommend him to others.
Linda Colburn
Aug 17, 2018
5
sales person (Jerry Singer) has been my go to person for fifteen years
Robert Odom
Aug 6, 2018
5
AN Union City is my go to. It's rare to find a trusting shop that does not screw you over it try to upsell and also is knowledge so I value this location!
PhabCarter
Jul 30, 2018
1
53000.00 F350 starter went out after 5000 Miles we use as our working truck. Took 3 days and still have not looked at our truck. We have lost 6000.00 in revenue and they do not care!! Truck is under extended warranty and they told us 2 days! NEVER EVER go there again. The worst place in the world. Will never buy anything else from there!!!!!!
Nancy Adams
Jul 25, 2018
5
Autonation Ford has been a wonderful dealership to work with. They sold both me and my fiancé two cars within a month! The process was a little difficult with my car since it came from Florida, but that's okay. They did a wonderful job at getting it home safely! Thank you so much to Jerren and Tom, and the rest of the Autonation family, for selling us our new cars! We actually wanted to buy locally, but just goes to show that buying local isn't always the greatest. *coughes* I'm talking about you Coweta County dealerships. I'll be back to buy that Porsche when I'm ready, Autonation!
Katlin Buck
Jul 17, 2018
1
I had my thunderbird repaired this month, July and I thank Mr. Joe for his time and service, however I am disappointed in the repair work. I am still experiencing some of the same issues I sent my vehicle in for. I was told once the throttle body was repaired then they could further diagnose my other issues. The car still have a hard crank and I still hear a piercing sound. I must give credit that the throttle issues was settled and the car runs much better except with the issues listed above. I didn't get an update or call on my repairs, we had to call to get updates. Not sure if I would recommend service from this company.
Corliss Price
Jul 12, 2018
4
Very good. Chris is so customer driven. I am so happy to see him come back. It's so nice to get good customer service. My last visit before Chris came back was not good at all. My experience with the technician leaves a lot to be desired. I'll leave it at that..
Robbie McCoy
Jul 12, 2018
5
Great customer service ,kind and recommend them too.
Debbie Elder
Jul 8, 2018
5
Jerren made my buying experience as painless as possible! He stayed late and had most of paperwork completed when I got there! Patiently explaining everything to me when I asked a million questions! Thank you!! I LOVE MY MUSTANG!!!
Beverly Pullian
Jul 6, 2018
5
Joe was awesome and apologized for the wait time; which was a little longer than expected. The Service Tech forgot to reset oil life so I did that when I got home.
James Casper
Jul 3, 2018
5
Great service and the repair was completed within the time that they told me. Great service writer.
Chris Denson
Jun 28, 2018
5
great dealer , bought my F250 from them and always have it serviced by them
Joe Coker
Jun 22, 2018
5
Levial was amazing! He sold a truck to my dad, husband and now my 2018 Escape to me. Would highly recommend him and AutoNation again!
Allison Trumpour
Jun 20, 2018
3
Purchase of auto was a breeze, nice people! The car on the other hand had several issues we are in the process of correcting. The seat heaters did not work, the rear defroster did not work and the Catalitic converter smells like breakfast (eggs). All of these issues in my opinion should have been found and corrected in the 125 point check before it was sold. So now its off to the service department, not what i bought it for! I did however return it within the 5 days so if its not right it will stay there!
Edward Hampson
Jun 17, 2018
5
Sherry was GREAT to work with in the service department. Thank you for everything!!!
Tonya Watson Pettus
Jun 16, 2018
5
Service was very good. Service rep was very knowledgeable
Gloria Marshall
Jun 6, 2018
5
Mr. Arnold was the best. Made us welcome, was attentive to our needs, made us feel completely at home! Don't know of anything else he could have done to make the transaction better.
Krista Iddins
Jun 1, 2018
5
great place to buy a car they treat you like family
Luis Ponce
May 28, 2018
5
Broke down on the interstate in my F250 Deisel pull a big 5th Wheel RV. Limped in the Autonation late in the day. I was being repaired to for an over night stay with my RV parked in a truck stop when Ken (mechanic) took one look and said I can fix in a Few minutes. Sure enough I was back on the road in no time. Can’t thank their service enough.
Jim Buckman
May 23, 2018
5
Great Experience, Customer Service was great and they fixed my car in a timely fashion
Yolanda Coleman
May 16, 2018
5
I recently purchased a 2018 F150 from David Miller at Auto Nation in Union City. I think this was my 5th purchase from David. I was somewhat undecided about exactly what I wanted, consequently, I sent David on a couple of very involved searches for trucks, neither of which I ended up buying. He was remarkably patient and accommodating and ultimately found the perfect truck for me. David has a way of making the buying process very enjoyable. Never did I feel any pressure or sense any stress from David during the process. If you want a truly enjoyable car buying experience, I highly recommend that you go see David Miller.
Perry Ragsdale
May 13, 2018
5
I had a great experience at AutoNation. Mr. Arnold was very patient with me and helped me find a car that was perfect for me.
Robert Burgess
May 5, 2018
5
I just picked up my MKX two days ago and I love it! I had a wonderful experience working with Jerry Singer. He knows this car inside and out and explained everything so easily. He actually made buying a car painless! It was a pleasure doing business with him. If you are in the market for a car, don't hesitate to go to this dealership! #happycustomer
Janet Sloan
May 4, 2018
5
Perry and Tom were some of the best to work with!
Chase Cole
Apr 30, 2018
1
All I needed was a new oil drain plug. They told me I needed a new oil pan and could install one for the low price of $1,000! I usually don?t come to this dealership and now I remember why. I will not return....
E W
Apr 30, 2018
5
AutoNation really made the buying process easy for my new Lincoln MKC. I was immediately approached by a young man that was very personable. He did an excellent job helping me get everything that I wanted in the car. I have received several follow-up calls from the sales manager asking if everything is okay with the vehicle. Overall, I am really pleased with my purchase.
Deborah Hastings
Apr 4, 2018
5
Great service! Excellent people! Told them what I was looking for; in and out with superb service.
Tasha Cluke
Apr 3, 2018
5
The customer care was wonderful. I was well taken care of and very happy with everything.
Tommy Webb
Apr 2, 2018
5
Excellent service all around and the people were very friendly
Jimmy Woolfork
Apr 2, 2018
4
I recently purchased a used 2017 Toyota Tacoma from these folks. Everyone was polite and helpful, I would definitely purchase from them again. Our salesman was Levial Arnold and he comes highly recommended as well.
Jason Johns
Mar 27, 2018
5
I recently got my F150 serviced at AutoNation and I am extremely happy with the care I received. Jim Abatsas took the time to explain my options and the manager there directed me to look at an extended warranty for my truck. Both of my truck problems were fixed and I was thrilled to get it back in a timely manner. Outstanding service!
Patricia Dent Wallace
Mar 26, 2018
5
The service department is very efficient and friendly too! They kept me updated and had the vehicle ready when promised. James Briggs is an outstanding member of the team. Manager Lenny Guinerra( not sure if I spelled the name correctly) makes sure that his customers are well taken care of. He is top notch!
CarlandDonna Owen
Mar 22, 2018
5
The Sales Associate we dealt with was very Professional, courteous and knowledgeable.
Frank Musick
Mar 22, 2018
5
Paul McCaughey was the only salesman I encountered from any dealer that actually wanted to sale a car. I showed interest in a used car just thinking that was all I could afford and he got me in a brand new Fusion. Expectations exceeded. Thank you sir.
Andy Snow
Mar 19, 2018
5
As a first time car owner I was worried that getting my car repaired would be a hassle, but everyone was so amazing and fun. The process was quick and painless. I was super surprised that it went so smoothly. I worked with Mike Seaborn and he was awesome! My car drives so much better now! Would recommend this location without a doubt.
Anika Rossman
Mar 15, 2018
5
My experience was great. Dave in the service department made sure to explain the process and services excellently.
Shedricka Holder
Mar 12, 2018
5
Had a 2;30pm appointment to have my 2015 Escape serviced, The Service Manager took my information and the car went right into the service area. 15000 service and alignment was accomplished quickly and I was on my way home within 2 hours, Much better than a morning appointment. The car is running great. Thank you UC Ford, nt.
Jean DeMarrais
Mar 8, 2018
5
I bought a used 2013 Hyundai Elantra and had a wonderful buying experience. Cynthia Lutalo was a great sales person and made the process very easy. I would definitely recommend AutoNation Union City and would buy from them again.
Annette Thomas
Mar 6, 2018
5
Have received several vehicles over the years from Gene Evans/AutoNation ford and never had a problem with their service or new vehicle staff.
Carl Cook
Mar 5, 2018
5
Great experience fast service for busy establishment great customer service
Darryl Woodberry
Feb 28, 2018
5
I travelled to AutoNation (Jonesboro Rd) because I was not pleased with the Ford Dealership that was closer to my house, that dealership service people were not friendly). I have been to the AutoNation before years ago and just went back; Mark Griffin really was awesome, explained what was going on and I felt that he was genuine, which as a single female is very important, will definitely be going back for service.
Sheryl Shaw
Feb 22, 2018
4
I have been doing business with this location through 4 Dealer Name changes and my experience has been about the same with all of them. I would rate Auto Nation as above average in all respects.
Horace E Perry
Feb 9, 2018
5
Customer Service provided Stella service. My car was detaied with professional service.
Martinez Modesto
Feb 1, 2018
5
I have my company truck serviced every other month. My first time at this dealer, and was the most friendly and professional that I have used in years.
James Sims
Feb 1, 2018
4
Stopped in only to look at the new 18 f150. I liked it some much I ended up buying it. The overall experience went well, but it took a long time to negotiate the deal.
Robert Meredith Jr
Jan 31, 2018
5
Excellent, Professional, and business-like. I have been dealing with this company for (Ford Lincoln) for over 40 years all over the USA.
Dr. Austin Vernon, Sr.
Jan 30, 2018
5
Very easy process to get a wonderful car. I love the feel of the car while driving and the comfort of the seats.
Joan Neeld
Jan 22, 2018
5
My first experience buying a car was made easy by gene Evans ford. More specifically David Miller, he helped me out so much!
Caleb Cofield
Dec 7, 2017
4
Experience was great. There was some confusion with the warranty but everything worked out. WES was great.
Rashell Collier
Dec 6, 2017
5
I love my 2015 Ford Fusion and I had the Best Salesman, Levial Arnold! I will tell you, if you are looking for a qualified, knowledgeable, honest salesman, go see Mr. Levial Arnold at Auto Nation Ford Lincoln in Union City, GA! He is the best! Mr. Arnold walked me through this whole process and helped me get through the finance process without a hiccup, I mean he even got me a 0% Interest Rate! Does it get any better than that??? My Fusion is stylish, great on gas and very dependable! I haven't had a single issue...I Love my car! Best purchase I ever made! Go see Levial Arnold at Auto Nation Ford Lincoln in Union City! You will thank me later :-)
Vivica J.
Dec 1, 2017
5
From the time Mr. Levial greeted me, he was very professional. He listen to me carefully to know what I desired. He told me, he had just what I wanted in stock! The buying process was really smooth! Mr. Levial is the greatest, I will tell others about him and share his business cards also.
Vivian Arnold
Nov 27, 2017
5
Had a wonderful experience here! I came in looking at a 2016 Ford Escape SE for purchase. I had an absolutely excellent and skilled salesmen in Levial A. He was very direct and honest and at no point did he make me feel rushed or like he was taking advantage of me. He showed me a promotion going on Lincoln MKCs where I could lease one for less than what it would cost be to buy a new Escape. Now i'm paying less for a car that cost a lot more and I have the option to trade it in with no debt or purchase it outright within a few years. I would definitely recommend anyone to go visit Levial. He's a real pro.
Marvin Jenkins
Nov 27, 2017
4
This was my first visit at this dealer. Overall, a good experience. I talked to another long-time returning customer I met in the waiting room. The customer said he highly recommended the service department and that he had been coming to the dealership for many years.
Sendy Mccants-rallings
Nov 13, 2017
5
I was helped by Wes in service ! He provided me with Top notch customer service from beginning to the end! He should be an example employee for others to follow. Thank you Wes!
Andre Wu
Nov 10, 2017
5
Cynthia Lutalo sold me my 2018 Ford Escape. She took the time to find just the right color that she knew I would like and I do! She is an excellent salesperson and treated me with respect. I highly recommend her! She even called me later to see if I was thoroughly pleased as well as thanked me for my business in an email also! Great service!
Charlene Reid
Nov 7, 2017
5
I went in on a Saturday morning with my two children. Test drove one vehicle and Rick had me in the car of my dreams in one hour.
e042696
Nov 7, 2017
1
Customer service is horrible here. Do not have your car serviced here. Do not have any major work done to your vehicle here.
Samantha Morgan
Nov 7, 2017
5
team is professional and courteous, timely and considerate of the customers personal requirements!
Larry Cooley
Nov 3, 2017
5
Levell Arnold at Union City Ford AutoNation first class purchase three vehicles their over the past 15 years from him and never had a bad experience.�
David A Koehler
Nov 2, 2017
1
I had scheduled an 8am appointment today to check my breaks and get an alignment, but when I arrived, James whose customer service was outstanding, stated that he couldn't get to me untill Monday because they already had 3 people in front of me. However, when I initially scheduled the appointment, James didn't mention that he would need the ? till Monday. He went on to say the three other ? were scheduled after my appointment...."Yes, after my appointment" What's the reason for an appointment if you don't hold true to your word? #donttrustfordunioncity
Gordon
Oct 27, 2017
5
Had a minor warranty problem with my 2017, F150. Went in on a Saturday, service was great. in and out quickly.
David Worley
Oct 23, 2017
5
I had an amazing experience at Ford/ Lincoln AutoNation in Union City, GA. dealer was Rob Nelson. He really took time to explain everything thoroughly, was very patient even though I was still there signing papers after they closed. Also spent time with Mike during the signing process. Very friendly, very knowledgeable! Awesome customer service. I have already recommended this dealership to my friends and will continue to do so! Thanks AutoNation!!
Brianna Mikel
Oct 22, 2017
5
Everyone there is very professional and friendly. David Howard always lets me know what is going on with my car and when I might need another service such as my brakes will need to be done on my next visit.
Barbara Yates
Oct 16, 2017
5
Great service! They truly care about the customer.
Alyssa Outlaw
Oct 10, 2017
5
I was in for service due to a recall .I was arrived at 8:00 and was out by 11:00. Over all service was good. The staff was friendly and very courtesy.
Melody Williams
Oct 9, 2017
3
I had an 11 a.m. appointment to get a scheduled oil change...2 hrs later it was complete...why set up an appointment if it's going to take the same amount of time without an appointment...thats my only complaint...everything was fantastic...
Nathan Boyd
Sep 18, 2017
1
Unless you like to purchase a vehicle and be forgotten about, don’t buy from AutoNation in Union City. I purchased a F150 from the Union City location 8/20/17. I opted out of the carwash and was told by the salesman that he would get me a center cap to replace the missing one since there were no detailers working on Sunday. I have tried contacting the salesman and the used car manager via phone and email with no response for the last three weeks. I also talked to the salesman about having to replace the battery the first week I had the truck. He said he would get with the used car manager and let me know if anything could be done to help me, I have heard nothing back. On 9/3/17 I had to replace the spark plugs and have not even tried to contact the dealership with that issue as I feel it will be swept under the rug like the other issues. Per the paper work I signed, there was a 90 day 4000 mile warranty with the truck, the least the dealership could do is call me back and let me know if these parts were covered under said warranty or not. Now, I know the response I will receive from AutoNation because it is the same for all complaints “Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Ford Lincoln Union City. If you would be willing to give us another chance in the future, please reach out to our General Manager at (770) 674-6075. We would appreciate the chance to turn your experience around.” But why would I even think about calling when I have been ignored this long? I have bought two vehicles in the past 2 years at Allan Vigil Ford and have had nothing but great customer service from them and will be doing all future business with them.
David Smith
Sep 13, 2017
5
Satisfied repeat customer since 1990 purchased over 5 new automobiles
Rosa Crowley
Sep 11, 2017
5
They were very professional and kept me in the know when my Lincoln was there and on way back to my home
Barbara Hust
Sep 8, 2017
5
I contacted Autonation through Cars.com with my interest in a Continental. The next day I was contacted by Jerry who promptly sent me an out the door price several thousands below the other Lincoln Dealerships. I told him I would take the deal. He was off that day and sent me to speak to Rick who did an outstanding job showing me the car. It was parked in front and already cleaned up when I arrived. Mike the Finance man helped me get a service contract on the car. They held my check for the full amount and I have been driving it every day since.
Kenneth Jones
Sep 7, 2017
5
My experience was exceptionally I initially spoke with Wes who asked various questions about my car and checked my VIN # to see if any of my repairs were on recall they were so he put me on schedule. In less than 2 days my car was fixed and running like new again. So I am very pleased from the Customer Service I received and also the quick and efficient way my car was repaired.
Catherine Bradfield
Aug 30, 2017
5
Had my 15 Mustang in fore recall and to check unusual A/C problem. It would turn off after about 45 minutes and not restart until next time I used it. Only 450 miles left on warranty so I thought it should be checked. They found the problem which requires taking the dash apart. It now works like a charm. Car returned freshly washed. Mike Seaborn especially helpful.
Chuck Thibaudeau
Aug 18, 2017
1
I prefer to write an old fashioned letter to the HEAD of Autonation if you'll give me the address. Putting my review here isn't going to get me anywhere. Please and thank you, an address please. Thanks!
Marie Large
Aug 14, 2017
5
Stop by monday afternoon around 3pm, saw service advisor Wesley M. about some recall items on my 2014 Ford Focus, also a transmission skip. Wes checkon recall parts and transmission part needed to be ordered, put in loaner car Enterprise Rental, and, trans was covered under warranty, was told three day, on Wednesday afternoon, got call from Wes that Focus was ready for pickup. Was very please with straight up info from Wes and turn around was as stated. Customer service as it should be. Thanks to service group AutoNation Ford Lincoln Union City. I will be back.
J Adam Reames
Aug 10, 2017
5
I had my diesel truck serviced for the first time last week at AutoNation. I was very happy with the service I received, thanks to Mike Seaborn. Since this is my first diesel he took time to answer all my questions and concerns. When I was checking out (the end of the day) we realized that the Technician had forgotten to do one minor item that Mike had put on the work order. (It was something I requested). The Tech had already left, and I started to leave because it was no big deal, but Mike went into the shop and took care of the matter. I'll be back when it's time for service again.
Kent Stewart
Aug 2, 2017
5
I recently bought a Ford Fiesta from Autonation and my experience has been seamless. Brandon, our Sales Agent, has been extremely friendly and knowledgeable and made the buying process easy and fast.
Erik Berti
Jul 29, 2017
5
I drove in from Pittsburgh,PA to visit family in Riverdale, and i started having issues with power loss and shutting off..Ive experienced these issues in the past. The shops i use in Pittsburgh did a "diagnosis" of the problems, chalked it up to the coils, but the issues persisted. AutoNation did a THOROUGH diagnosis, and discovered that i needed a fuel pump and both cat converters..the truck is a 2007, so i can see those parts failing. I paid for the diagnosis (worth the cost), a coil and plug for the #6 cylinder..it got me back to Pittsburgh..i didnt have the 4k for the other stuff..ill get all that done another time. I thought the service was good, and the "No Appointment Necessary" policy was just what i needed at that time because i had to drive back to Pittsburgh later that afternoon.
Em L. Brown
Jul 25, 2017
5
I purchased a Ford escape last weekend and so far I am enjoying it,my sales man Dre Carter was very helpful in getting me in the auto that I desired.
Juanita Redmon
Jul 21, 2017
1
A total wast of time. I took my Ford Flex to Auto Nation Ford which is close to my home to have a windshield wiper issue looked at. I made an appointment with the service Manager Roy in advance so that my car would be serviced with no problem. When I got there Joshua took my keys and said he would call me. Less then 15 minutes later he called and left me a message that he needed more information. I immediately called him back, and left a message twice during the day. Joshua didn't return may call until today's later, after I spoke to a man named Steven who was very concerned about my discontentment. After 2 days of my car sitting at the dealership Joshua finally tells me that they were to backed up and could not get to my car until some other time in the future. UNEXCEPTIONABLE. I went to get my car and will drive 40 miles to Stone Mountain where I bought my care to get it serviced.
Stevie Flowers
Jul 17, 2017
1
Went in for a rotor cut. Was told 2 hours tops as I had to wait. An hour and a half later I was told I needed new brake fluid. Fine, do it.. An hour and a half later, I was told I needed a new caliper as the tech broke off the bleed valve from one of the rear brakes and could not get it out. I said no way, went to talk with tech and another tech welded a quick fix to get me on my way. Still not fixed correctly. They did not have any bleed valves on property. 5 1/2 hours total and $500 total to cut rotors and a brake fluid flush?? Sorry.. But I will never use them again. Now I have to find someone to get my caliper up to correct specs with correct parts.
Richard Razin
Jun 30, 2017
1
Customer service sucks in the service department!!! I gave this dealership yet another try because I truly love the owner, Bill Miller, and it's close to my home. However, I was not informed about some additional work needed on my vehicle until I picked my car up and read my paperwork. The service guy, Chris, called me about my brakes and rotor needs, but the paperwork listed 4 additional things that needed immediate attention!! Therefore, I have to make yet another appointment for these four items. On top of that, no one in the service department looked up, said hello, nothing when I returned to pick up my car. Lucky for me my car was already upfront, so I grabbed my keys and paperwork from the cashier and simply jumped in my car and left for the last time!
Carla Turner Neloms
Jun 13, 2017
5
Best experience when purchasing our new car. Dorsey and Ted where outstanding in answering all our questions. Truly a great experience. #raptorowner
Christine Roldan-Smith
Jun 11, 2017
5
I was treated very well. The service I received was just as promised.
Jerry Duke
Jun 2, 2017
5
Always a pleasure visiting Auto Nation Ford in Union City. Excellent service with a smile. They know you by name and treat you like an old friend. My new Ford Escape in in great hands.
Carolyn Anne Meleo
Jun 2, 2017
5
I enjoyed the experience!! We were on the same sheet of music and my vehicle is taken care of..
Clifton Goodwin
May 26, 2017
5
Best ever Paul Mccaughey had every thing ready for me on arrival pleasant experience. Great people from the top down. I will buy all my vehicles there.
Dano1227
May 21, 2017
5
I went in without an appointment for an oil change and tire rotation. Bobby, the service advisor, greeted me without delay. I am very happy to say that I only spent an hour and 15 minutes that morning. I was pleased.
Ruth Smith Falligan
May 7, 2017
1
Worst experience ever. This place is a rip off, my 2003 Ford Expedition was in a minor accident and my insurance company sent me there. Worst mistake ever. First off I know the vehicle is old and we expressed that to them and told them we would be happy with a salvaged hood and USAA cut them a check for 2 grand but of coarse they found other extensive damaged and it cost and additional 2 grand. Really and of coarse my insurance was not going to pay that amount for a 2003 with over 200,000 miles on it. The collision manager Mike was telling me my vehicle is worth it because they go by Nada instead of blue book value. After going back and forth with insurance and the collision manager he informed me that they are going to take the loss and the only thing he wanted was a good review. Now 3 months later they are going after my insurance company. I will continue to fight these guys are not legit at all.
Lisa Jordan-Sylvester
May 3, 2017
5
The first dealership I have experienced since moving to Atlanta that I can say I trust with my vehicle. After being insulted and told I didn't know what I was talking about by a competing dealership, I left and came to AutoNation to see about getting an un-scheduled Works service on my Escape. Chris, my advisor, was super friendly, and was happy to get me fit in right then - no appointment needed. He apologized for the slightest delay in getting me back on the road, and kept me informed throughout the process. I will drive the extra miles to deal with them and not the other guys, because of this GREAT customer service experience!
Will Warren
Apr 21, 2017
5
Bought a 2017 Ford F-150 4x4 last week. Transaction was smooth and easy. Love the truck. Had leather added to the truck after delivery and they took care of everything.
Rob Parker
Apr 19, 2017
5
I bought my Escape at AutoNation in Union City 3 years ago. They always service my car when it's due. Great service and great customer service! Would never consider going anywhere else.
Jeanie Ivey Shelton
Mar 23, 2017
5
I have always received great service at this dealership. The service writer was about the business of getting my vehicle serviced. Good Job!!
Doug Andrews
Mar 14, 2017
5
The waiting time was pretty long but I am pleased with the service and my clean car. Chris was very courteous and kept apologizing for the delay but it was done right and no harm done.
Carol Creel
Mar 10, 2017
5
1000% Approved by me. Dorsey, Cynthia and Ted were superb. I appreciate all of your courtesy you shown toward the me during the process of my new ownership of my Ford Vehicle. Thanks you are the best.
Marcia Mahone
Feb 17, 2017
5
Loved dealing with this dealership. No pressure to buy and wonderful people to work with.
Mike W. Stephenson
Feb 16, 2017
5
When you are looking for excellent servicing of your vehicle, this is the place to go, Office staff: Professional, Writers: Professional Mechanics: Professional Better than Auto Nation is Heaven. I give them Super Excellent. Please add one more star.
Austin E Vernon
Jan 27, 2017
5
Mike was very helpful and the technician did an excellent job on my 2015 fusion I will be back
Kevin Allen Pearcy
Jan 22, 2017
5
They fixed the problem I had with a loud noise when driving. I had taken my car to another dealership and they said that there was nothing wrong with it. They replaced a Hub Assembly and the problem was corrected. My car was still under warranty so there wasn't any cost. My check out person Devin was very good and personable.
Elder Eric D Wilson
Jan 13, 2017
5
Over the past 12 years I have purchased or leased 3 new cars from AutoNation in Union City, and had all servicing handled there - last year we purchased a used Focus from CarMax which is also now maintained at Union City . Over this extended period I have consistently received excellent service from the Service Department - the team are knowledgeable and communicate well. Service is fast and reliable. They are not pushy and pricing is very reasonable for a main dealership. This is the only place I will take my Fords for service.
phanson3286
Dec 21, 2016
5
Excellent place to do business! Purchased an Explorer on 12/18/16 and received Top Notch customer service and professionalism! Javid, Lenny, Mike and Bill were awesome! We were given the runaround by another Atlanta dealership but these guys made our trip to Atlanta (from Florida) worthwhile. Just wish we would have stopped here first!
Ashley Scott
Dec 19, 2016
5
I took our CMax in for service and to have the radio repaired. They had to order a part for the radio, so the repair was delayed. They did provide us with a loaner car while the work was being done and treated us very fairly. An over all good experience.
Seabees91
Dec 19, 2016
5
Thank you, David Miller and Mike Clamam for the exceptional customer service today on both of our cars. #excellentcustomerservice #accuratelyandtimely
Karen Wyler
Nov 30, 2016
1
The service was very bad, I own a 2011 MKX and never had a problem with the service until this time. very bad communication. car were there 3 days and I had to call everyday for an update, even when I was told they would call me back didn't. Talk to the service manager, was informed the I would get a call on the second day but had to call again for and updates. the updates was We don't know. Every time I call the wait time was 20 minutes before some in service pickup.
slim750
Nov 23, 2016
1
Complete incompetence! My vehicle is there as the result of Autonation Ford's professional negligence. When told that I would have to leave it with them for multiple days, a loaner was not offered since "the 3/36 warranty does not cover rentals". REALLY?! I wouldn't be here if your people knew what they were doing in the first place! Not sure if I can trust the repair once complete. Do yourself a favor and take your business where it will be appreciated.
Patrick J Stanford
Nov 17, 2016
1
Worse service department that I have ever dealt with. I would think for the time they make a customer wait for their vehicle, that at least everything would be secured when the service was not completed. They have failed to correct a problem which they caused, and after the 3rd visit they told me it would be 400 to replace. That's right 400 dollars to replace a cover they did not secure as it fell off on my way home from the service. The Service Manger is also not a man of his word, so if he says that he will fix something, please get it in writing.
Randy T Nash
Nov 16, 2016
5
Lincoln has been one of the luxury lines on my list of owning, and what can I say LINCOLN won!!. I purchased a 2013 Lincoln MKZ October 3,2016 and I'm in love with my Lincoln. I'm still working on figuring out all the technology but so far I'm over the moon with my purchase. I would like to send a SPECIAL shout out and BIG HUG and THANK YOU to AUTONATION Ford Lincoln Union City,GA. My sales woman Cynthia Lutalo was amazing, she answered all my questions and for me purchasing a certified pre-own was a great choice for me. Teddison Warburton was my financial manager, what can I say he worked miracles with the numbers. Bill Miller the General Manager was very nice, he called me at home and spoke with me before the purchase to ensure I was being taking care of throughout the entire process. I met him when I arrived at the dealership and he told me if I need anything beyond this point I can reach him on his cell, now that's the kind of customer service I like. The entire team and process with AutoNation Ford Lincoln Union City, GA was great!!!! I recommend everyone to give AutoNation Ford Lincoln Union City, GA a visit, you will not be disappointed!!!
Lincolnlover15
Oct 20, 2016
4
I requested a oil change and tire rotation, the service was completed in timely matter, and to my satisfaction.
Escapes70
Oct 3, 2016
5
I am pleased to say I received very good service here.i will definitely be returning. Shane was great.
Dorothy Walker
Sep 26, 2016
5
I truly love getting into my car each day. Thanks to the wonderful, patient, diligent people at Autonation Ford! They helped me get the exact Explorer I was looking for.
Kara Klinger
Aug 24, 2016
5
Very helpful and polite. The checkout person was especially nice!
Kay Orr
Aug 23, 2016
5
I hate buying cars and they made it as painless as possible. Thank you!
Katie Shea
Aug 17, 2016
5
Mark Cain was our salesman and he went out if his way to find us an unbeatable deal and the exact vehicle we wanted. The dealership is friendly and very easy to work with. I can't say enough good about them.
ShilahC
Jul 8, 2016
5
The service professionals were knowledgeable, and took great care of my car. In and out in a flash.
StevenS21
Jul 7, 2016
1
Im very disappointed " you had my jeep for 2 weeks ...telling thru email my jeep would be ready the next week ... Then call telling me out the blue it's totaled ...now I'm stuck with no vehicle...again ...and i only had my jeep for 2 months ....I'm highly ticked...off
HOLLYP1
Jul 1, 2016
5
Best car-buying experience ever! Made an email inquiry through website and received a very quick response. Jerry Singer contacted me and most of my dealings were through email or via phone calls with him. Once I was satisfied with everything, I was ready to see/drive the vehicle. Since I live almost 2 hours south of the dealership, Jerry met me half way. After driving and getting questions answered, the deal was done. I love my 2015 Lincoln Navigator! Meeting Jerry was a pleasure -- I think he thought my sister and I were crazy, but we made him laugh. I definitely would recommend AutoNation and Jerry Singer for your next car-buying experience. I know I will be telling my friends about my experience. Thanks again!
Katbell
May 13, 2016
5
It was a great experience with Charlie Eddie and all staff involved in the deal that night. They stay over one hour after business hours to make sure I have deal all done that night.
elpanita03
Apr 28, 2016
4
I'm very happy with my purchase and the salesman was helpful throughout the buying process.
Happy1118
Mar 31, 2016
5
I wasn't sure whether I wanted a used car or a new car. Jerry Singer has to be the most patient salesman ever! I was also very picky about the color and the options. I've always driven fords, so I've been buying them from Jerry since I moved to Georgia in 1993. No pressure, patient, and always finds exactly what I'm looking for....no matter how long it takes for me to decide! He is the best ever and I wouldn't buy from anyone else! I ended up getting a 2016 Ford Fusion. I absolutely love it!!!
fusionfan2
Feb 1, 2016
5
The car-buying experience can be stressful, but Jerry Singer makes it easy! I am a repeat customer at AutoNation Ford because of him. All I had to do was call him, and he took care of everything. He found us the car we wanted and had the financing approved before we got there. Thank you Jerry!!
KimberlyT3
Nov 30, 2015
5
The sales representatives are awesome. It was so easy to attain and get a vehicle with all their help. They are friendly and so nice.
mlcrowe40
Nov 29, 2015
5
Although I arrived a little later than my appointment, and seemingly on a rather hectic day, they still worked on my car in a reasonable amount of time, while still fulfilling my requests. Very courteous staff persons.
bevatlanta
Nov 24, 2015
5
I went to my favorite Ford dealer for an Trip Prep check. My Tech Advisor was Mike Eaton. Mike is always pleasant to work with and takes time to inform me on the things I need. He is always honest and professional. I am so glad he is available to advise me.
Ruth1937
Nov 20, 2015
5
Picking my first car and buying it was great because of the helpful service attendants of the dealership. Mr. Levial Arnold helped both my brotherand I get our cars these past couple months. I recommend him and the dealership to anyone looking for a helpful and easy car buying experience.
Midnight23
Nov 5, 2015
4
I bought an Ford Fiesta on saturday and I am in love with this car. The sales rep Laviel was so very pleasant and helpful. What I love the most about Laviel is that he was patient and honest. He was really there for the customer. He even contacted me after I bought the car just to make sure that the car was great a pick for me. Laviel thank you u so much. Auto Nation Ford is the way to go . Ask for Laviel [non-permissible content removed].
shantell1
Oct 14, 2015
5
Levial Arnold and the fleet manager Paul set the standard higher than the highest high with thier professionalism. Levial sold cars to my husband and I and he has earned our trust,loyalty and admiration. Levial is nothing short of amazing.
peaches28
Jun 20, 2015
5
We have been doing business with Autonation Ford Union City (formerly Gene Evans Ford) for over 18 years, during which time, I along with my immediate family have either owned or leased 14 vehicles from this dealership. Since day one, we have been totally satisfied with the entire purchase/ lease process each and every time we got a new vehicle (special note on our most recent leasing experience was how quickly we were able to handle the paperwork with their finance people; 15 minutes from start to finish). We have always been treated with respect by a professional sales team and genuinely believe that everyone at the dealership consistently tries to satisfy our needs rather than pressuring us into buying or leasing a vehicle in order to "make the sale". Their inventory of vehicles is very good and, if the car we wanted was not on their lot, they searched their other partners' inventory in order to get us the vehicle that matched our color choice (both exterior and interior) along with the features we wanted. I think the longest we ever waited was 24 hours before they had the desired vehicle on their lot for us to test drive. From a pricing perspective, I believe every dealership is willing to undercut the competition by $50-$100 but will only do so when you tell them what the "other" dealership has offered. To me, such tactics are frustrating. Autonation Ford Union City offers fair and competitive pricing without the pressure to "buy now because the offer is no good after you leave" approach. Yes, they are in the business to make money but they strive to insure the "buyer and seller" are satisfied with a deal that is a win-win for both parties. I have and will continue to be a long-time customer of this dealership and have never hesitated to share my experiences with friends who are in the market for a vehicle.
mbcon
May 27, 2015
5
Michael got me the truck I wanted at a great price.with all of the options I wanted.The staff was knowledgeable and not pushy. They showed me great financing options. The whole process was very smooth.Faster than any other vehicle purchase I've ever had, and I've had plenty. I actually felt very comfortable with Michael and the AutoNation dealership. And ,oh yeah,I LOVE MY NEW F 150. THANK YOU Michael for making my purchase so easy.
richshuck
Dec 20, 2014
5
I called Jerry on Monday morning and within a few hours he had located a vehicle with all the features I requested. He emailed me the sticker and a "good faith" estimate. Jerry called to go over any questions I might have and scheduled an appointment. He had the truck waiting for me when I arrived. I drove it home that day. Jerry made it an easy, no hassle purchase.
sbj16
Dec 18, 2014
5
I was looking to get a new car. My last car was starting to get a lot of miles and I was looking for a deal and a car that was great on gas. I was busy with my job and didn't have a lot of time to do my own searching. My dad contacted AutoNation Ford Lincoln in Union City, Ga. Mark Cain responded with a great looking Ford Focus. Great gas mileage. He even got me a price that could not be beat. I will definitely return and send my friends. If you are looking for a car and a great deal, go see Mark.
Kbrock91
Dec 15, 2014
4
I was in the market for a used Edge but the price for a new one was to good to pass. Cynthia was very helpful but the offer was $1000.00 higher than they had told me on the phone before I went in and when I got home and realized that, the deal was done and I had a Edge that I had paid 1000.00 more that had been told. Just keep your eye on the price if your offered one price one day and go back another or you will get taken of the tune of 1000.00 dollars like I did.
teke57
Nov 8, 2014
5
was recently in the market for a new vehicle. A friend from work told me she knew a guy named Mark Cain at AutoNation Ford. We had dealt with them in the past when they were Gene Evans Ford. Had a great experience then. I got in touch with Mark Cain and from the beginning he was professional and attentive to our needs. He gave is the best price. If you are looking for a new car, call Mark Cain. You'll be glad you did.
lindam54
Nov 4, 2014
5
Levial made our experience so great! He was patient, thorough, easy to talk to, and never too pushy. It was a very relaxing experience from start to finish, and that can be contributed directly to Levial.
Houck_Family
Nov 4, 2014
5
I have to say out of all the car dealers I have ever been to probably since I was old enough to even think of buying a car have never treated me as great as AutoNation Ford Lincoln of Union City. Yes.. not having the best credit most people would laugh us all the way out of the door not even wanting to hear our needs or situation. We DID NOT experience that here as we where treated with the utmost kindness and respect and most of all understanding a gentlemen by the name Mike Thurmond was very patient along with all of the other staff with us and for that I am very grateful. We have a little girl with medical issues and not having a way to get her to her appointments or hospital was quite scary, this company knew this and did what ever they could to make a way for our family! I'm not one for writing many reviews but when a company goes though this much to show they care about our family( families in general) I believe we need to speak up and let others know! My family is super Thankful!!
cheerfull006
Oct 30, 2014
5
Marsha and I would like to thank Michael Claman and AutoNation for making our car buying experience enjoyable. We have purchased many cars and trucks over the years and this was buy far one of the easiest experiences we have had. Your advertised price was attractive enough to initiate an interest from us. You promptly followed with a letter and a call and sent us all information we requested. We made an offer, you promptly countered, we accepted.......simple. No pressure, no games, just business and very professional. We will definitely recommend Michael Clamon and AutoNation to all of our friends.
asprince
Oct 29, 2014
5
I recently purchased a 2014 Ford F150 from Mike Thurmond at AutoNation in Union City. Mike Thurmond did a great job of working with us to help make sure we got the best deal we could get. Mike Thurmond was very helpful and knowledgeable about his vehicles. Great experience!!
maddox210
Oct 4, 2014
5
I recently leased a 2014 Ford Escape from AutoNation Ford Lincoln Union City. I LOVE the car! The customer service that I received from the employees at AutoNation Ford Lincoln Union City was absolutely astounding. Every single person that I interacted with went above and beyond to help make sure that my needs and request were met. The leasing process was extremely quick and efficient as well. I could not have asked for a better experience. I will continue to work with AutoNation Ford Lincoln Union City.
jrw24
Sep 28, 2014
1
purchased a vehicle (2011 Grand Jeep Cherokee) on June 14, 2014 with only 15, 594 miles. Two weeks later my vehicle stopped on me while driving. It was driven to the closest Jeep Dealer and from July 09, 2014 until September 08, 2014, my truck was in "repair mode". The following was done: 1. New Torque Converter 2. New Transmission 3. Reprograming and Updates 4. Oil Change. 5. Electrical System Now I know the dealership that sold me this car "clearly knew" that there were issues with this vehicle. They stated they inspected it, so why would they sell it with all of these issues? They gave me a loner for 2 weeks and for 8 weeks I was without a car, an on my own for transportation. This dealer doesn't play fair and I would never buy a car or recommend anyone to this place. It doesn't help that they have poor customer service and lacks professionalism. They have to know that there was something wrong with this vehicle. STAY AWAY FROM THIS PLACE.
yolandal
Sep 10, 2014
5
Usually, buying an automobile is a very stressful experience. I was in and in approximately 3 hours. The Salesman, Mike T., was knowledgeable and helpful & permitted me to take all the time I wanted. I will use this dealership again.
oldman33
Sep 3, 2014
5
Great customer service! I just bought a 2014 Ford Focus SE from AutoNation Ford of Union City and buying the car was such an easy process! My sales person, Michael C., couldn't have been more helpful. He fully explained every nuance of the Focus, which is truly a computer on wheels! He took great care of me making sure I was comfortable with the whole buying process and he was relaxed and easy to talk to. The whole staff of Auto Nation of Union City was great. I will definitely come back and work with Michael again and refer all my friends and family to him. He was a great salesperson and there was no hassling or haggling too much on the price.... I had done my research and had all of my credit file data and other necessary documents in hand to negotiate my deal when I arrived, so I was in and out cruising in my new car in record time! The experience was painless and I was treated kindly and with respect and I think it was win-win on both ends! I'll review the service portion of the dealership once I start bringing it in for service - but 5 stars for the buying process!
MsNascar88
Sep 3, 2014
5
I am enjoying my new Focus. The sales person was very knowledgeable and helpful. I feel I received a good deal in purchasing a new car and an affordable car. The experience was not stressful.
ayj11
Jul 29, 2014
5
My son worked with Levial A. on purchasing his first truck. You will not go wrong in asking for him to assist you with your car buying needs. Very personable, honest and low pressure.
4TKW
Jul 25, 2014
5
Recently stopped in for an oil change for my Focus. The service was quick and friendly. Chris H. was very helpful. Everyone should come here regardless of what they drive.
Focus_Guy
Jul 18, 2014
5
We recently purchased a certified pre-owned car from Autonation Ford Lincoln and it was a great experience. Levial A. was laid back and let us take the amount of time that we needed to make our decision. Communication was consistent and effective...never annoying. Levial took care of all agreed upon details prior to our arriving to close the deal. We don't shop for cars often, but working with Levial and the team at Autonation was a pleasure.
mattb10
Jul 9, 2014
5
Best experience I have had with a dealership service department. Service Advisor, Christopher H. explained everything that would be done and then made follow-up calls to me to keep me informed of the progress on my car. Picked up a repaired car that had been washed and vaccumed! Great service!
Woodsmith97
Jun 13, 2014
5
I would definitely recommend this dealership. The staff was very helpful and friendly. I did not feel pressured at all.
Cargirl02
May 29, 2014
5
I recently purchased a 2014 Ford Focus from AutoNation Union City. This was my first time buying a car all on my own and I was impressed with both our salesman, Mike T., and the whole buying experience. I was able choose the car I wanted online then show up to drive it and decide if it was the one. Once my mind was made up it was smooth sailing! I was kept up to date at all times on where we were in the sales process as I waited for paperwork and financing. This may have been my first sales experience but I know this is where I will go back in the future.
poisonivy9685
May 27, 2014
5
I recently bought a new Edge and I'm in love with it already! Mark C. my salesman and Kenneth my finance guy were great. They were courteous, informative and very flexible with my crazy schedule and commute from Cumming, Ga. It was totally worth the commute. I had specific requests about what I wanted in a car and the loan and they exceeded my expectations!! As a bonus, the GM came out to congratulate me to. Thanks Mr. M.!!
Reeknife
Mar 13, 2014
5
I recently bought a 2014 Mustang from AutoNation Ford in Union City GA. I received nothing but awesome service from the time I arrived until the time I left. I was able to talk with my saleman days before I could come in, and everything was ready. All I had to do was drive the car and decide if it was the one I wanted. And it was. I will defintely be telling everyone to visit Mark and to buy a Ford. It will be a while before I am ready for a new car, but when I am. They have me as a customer for life.
MW101580
Feb 1, 2014
5
My salesperson was a great help to me when I ordered my F150. When it came in they was no surprise. Well there was but all good. I was not aware of all the bells and whistles that were included. My sales found an additional $750 discount.
dh123696
Dec 23, 2013
5
Traded in my Explorer for the new C-Max Hybrid Energi. Levial A. is the only salesman for me. He listened to my needs and delivered every single one of them with class! Levial is in a class all by himself. There are no tactics, no motives, just pure concern for helping you get the vehicle of your dreams. I think about Levial and the great Auto Nation team every time I pass by the Gas station!!!! Thanks Levial
PhyllisJ12
Dec 19, 2013
5
Our new Ford Edge is our 4th vehicle we have purchased from AutoNation Ford Lincoln Union City. As always, our experience has been superb. Our salesman, Paul M., was outstanding in helping us and patient with us as we were trying to decide what car to buy. This will not be our last visit to this dealership because of the outstanding service we have experienced over the years! The Dealership Manager is outstanding as well!!
FordEdgeBuyer
Dec 18, 2013
5
I recently purchased a new Ford Flex from Mike T. This was hands down the best car buying experience I have ever had. He was straight forward and patient with us as we were trying to decide what car to buy. I feel I got a fair deal, but more importantly, I appreciated the great service that Mike and the dealer gave us.
John_Hayes
Dec 5, 2013
5
My husband and I had a great experience with Autonation in the purchase of a beautiful Silver 2011 Toyota Camry. We needed a car pretty quickly because of a move and they were able to help us. We were able to take the car to be inspected by our own mechanic which was also very nice. Once it was checked out and cleared, the sales process was very quick and easy. Brad L. was who helped us and he did a wonderful job in helping us and asking our questions. I would definitely recommend them to someone.
LRSCOTT
Nov 12, 2013
5
It was a good exerience.
RMoore44
Oct 28, 2013
5
My experience in the purchase of a used car from automation was a very simple and enjoyable one. I delt with Brad L. he was very detail oriented and had everything complete when I arrived to pick up the car. I would recommend this dealership and be sure to ask for Brad he will take care of you. He is a "NO" nonsense sales man.
Marty1966
Oct 28, 2013
5
Our new Lincoln MKX is our 5th vehicle we have purchased from AutoNation Ford Lincoln Union City. As always, our experience has been superb. Our salesman, Mark H. was outstanding in helping us pick the perfect vehicle based on our requests. On arriving, he had 3 different vehicles staged for us us test drive/inspect to choose the right platform before starting the process to narrow down the exact vehicle we wanted. This will not be our last visit to this dealership because of the outstanding sales and service we have experienced over the years. If anything, the experiences have been getting better over the years!
Bunkerhill
Oct 26, 2013
5
My leasing of a new 2014 Escape was extremely easy and a pleasant experience. This most recent lease represents the 10th plus vehicle our family has either purchased or leased through the dealership. As always, working with Paul M. and Bill M. assured me that I got a great vehicle at a fair price. I would like to recognize Paul's outstanding customer service by the fact he delivered the vehicle to my home and spent a considerable amount of time helping me get familiarized with a the functions and features of my new Escape.
Mbcon
Oct 10, 2013
5
I recently purchased a new 2014 Focus. This was one of the best car buying experiences I have ever had. Jerry S. was most helpful in answering all of my questions, going over everything, and with no pressure salemenship. Greatly appreciated. Would recommend this dealership to anyone.
mark929
Sep 9, 2013
5
In January, I wrecked my 2001 Buick LeSabre. The insurance company totalled it out. I loved that car and wanted to replace it with the same thing. My granddaughter found the car on the Gene Evans website. I called up to ask about it and talked to Mark C. He told me the car was still available. I've been told that before and got to the dealership only to find out the car was sold. That wasn't what happened at Gene Evans. Mark had the car washed and shiny and pulled up waiting for me. I'm an older gentleman and didn't want to do a lot of walking around a car lot. Mark gave me a good price on the car. He's stayed in contact with me. He keeps in touch to make sure I still like the car. I love the car and the dealership has always dealt fairly with me. I will definitely recommend Gene Evans (AutoNation Ford Lincoln in Union City to my friends).
melvina1
Sep 4, 2013
5
I recently went on to the web site of Gene Evans at Ford of Union City and saw a 2013 Mustang GT for sale. Could not believe the price so I inquired about it on line. Mike T. contacted me shortly afterwards. It was his expertise and tireless effort that saw the deal thru for me. He went the extra mile and then some for me. Thankyou Mike T. for the hard work you put into the sale of my Mustang GT. I will mention your name to anyone I come across looking for a vehicle. I hope it is a FORD. To Mike T. and Gene Evans Ford, thanks for all of the effort that went into my sale. And to Mike T., Job Well Done.
MUSTANGMAN2013
Aug 30, 2013
5
I absolutely love my new Lincoln MKZ! Thanks so much to Jerry S. and Bill M. for helping me pick such a fantastic vehicle! The genuine patience, knowledge, and helpfulness of the entire team at AutoNation Ford Lincoln of Union City makes for a wonderful car buying experience. I would not buy a car from anyone else!
Marci123
Aug 27, 2013
5
Mike T. was our salesperson. He was very nice and easy to work with. When I arrived he had everything ready just as we had discussed on the phone. The whole process was very easy, we will definately recommend Mike T. to anyone we know looking to buy a car.
KenJ47
Jul 31, 2013
5
Mike T. was my sales person. He know I was in the market for a pre owned car. He guided me through the Auto Nation web site of cars and when I found exactly what I was looking for he sprang into action. Mike got the car down to his dealership and had it ready for my test drive within 2 hrs of talking to him. The car was what I wanted and the deal was made with out all the haggling back and forth or visits to the "guy in Back. The whole process from the time I arrived to when I drove off in my "new" car was 1 hour. Now that what I call customer service.
ricksterf
Jul 29, 2013
5
I purchased a vehicle from Levial A. and it couldn't have been easier. He was very professional and knowledgeable and the vehicle; he was not a high pressure salesman. I would definitely buy from him again and I would gladly recommend him to my friends and family.
dumasfan9000
Jul 29, 2013
5
I had been to several dealers in the previous week and did not look forward to going to anymore of them. It was a totally different experience at AutoNation Ford in Union City. First thing I noticed was how the salesman treated me, he was not pushy or too eager. Tom K. did an outstanding job getting me exactly what I wanted for the price I wanted. After the deal was closed and I was about to drive off Tom apologized because they overlooked a military discount in the final paperwork and told me I would receive a check from Ford. He didn't have to do that, the deal was closed and I was already happy with the outcome. I highly recommend this dealership!
heyeng1
Jul 24, 2013
5
Just plain outstanding. My salesman and the entire staff treated me with respect and honesty-and they loved my wife's little poochie--even took pictures. A dealer worth visiting.
bobbybobby71
Jul 23, 2013
5
It was a great buying experience. I got a great price on the 2013 F-150 and they gave a very fair trade in value on my vehicle. Thanks so much to Bill M. the GM and Tom K. in sales for all of there help.
2006springer
Jul 23, 2013
5
Dreading the new car buying experience,( the back/forth negotiations), however, working with Jerry S. ,sales associate, was so straight forward and seamless process. Observing other sales personnel, it appears as if the staff at AutoNation are focused on customer service/satisfaction.
lincolnowner1
Jul 21, 2013
5
My first contact with Mike T. was via the telephone because I was inquiring about a specific car I had seen on-line. Not only did he answer all my questions, but he immediately 'followed thru' via e-mail with detailed car info, pictures, and all particulars. My more than 30 year work career has centered in sales and training. That's to say that I've encountered numerous sales people and customer service reps, but I will gladly admit that my experience with Mike has been ideal. I reside in another state and I thought I would feel apprehensive , but my apprehension quickly disappeared after communicating with Mike, I gained a comfort level to make a decision and a purchase. Thanks Mike! Dianne
tmackcar
Jul 18, 2013
5
My boyfriend and I bought a 2012 Ford Focus from Brad L. at AutoNation Union City, GA. Brad made the experience so easy and enjoyable. He took care of us, finding something that fit us perfectly in price, gas mileage, everything. Diane in Finance really took time to go over all the warranty options and helped us pick the most affordable for our budget. The whole staff were super friendly, helpful and knowledgeable. We really had a great experience, in a situation that can be tiresome and just scary. Thank you Brad L. and AutoNation Union City, GA