Recent Reviews from AutoNation Ford Lincoln Union City

Took my vehicle in in Jan. for brake work. They said I needed a master cylinder, and a new ABS sensor-$1200. worth of repairs. After waiting nearly two months for them to install the recalled air bag, My neighbor and I took it in and informed them that I had to get a jump to get it to start..maybe from sitting too long. My neighbor commented on the ugly look he got from a service tech. I told him it was probably because he was with me. I’m Black, and he’s White. Anyway, I asked for an oil change, and they called to tell me that after their ‘inspection’, I also needed front brakes and rotors to the tune of $547. Two days later, I called to tell them that my battery wouldn’t keep a charge and was told to drop it off on Saturday and that it would be Tuesday(today) before the tech could test it. I’ve called several times today, and James, the tech who asked me to drop it off, didn’t recall having a conversation with me. I just spoke to Sherry, my service tech, who just informed me that it would be tomorrow before they could look at it, and that she’d call and give me an estimate. I said, “Were you going to call me to let me know that?” She replied, “We’ve just been swamped, and I didn’t even realize it was 5:00.” Really lady? You’ve had my car for three days and I had to call you to find out that you won’t be able to look at it for another day?! I guarantee that tomorrow, they will have conjured up some astronomical amount to replace my battery, which is still under warranty. Stay tuned... The service advisors are rude, obviously incompetent since they didn’t detect the low wattage on the battery with their little ‘tests’, and disrespectful. The service director, Jim, isn’t any better. After harassing me to return the rental I’d been driving for over a month, he called and asked when I was returning the rental. He didn’t even bother to check to see that not only had I returned it, but I paid them the $547 for brake work. I wouldn’t recommend them as the price gouge, and I assume that it’s because they don’t sell enough cars to compensate for the huge overhead of service techs.

Elle Bee Sep 4, 2018

I was recently in the market for a new 2017 Ford Fusion Energi and had been calling around to several area dealerships and doing preliminary negotiations and exploration. I'm time crunched during the day and end up needing to do a good bit on email, with any calls to be in the evening. Cynthia Lutalo at Auto Nation in Union City kept in very close contact with me, was quick to respond, and answered my questions. The fact that the Dealership is open on Sunday was good as well, because that's about the only time I have available in the week to go look at and deal on a vehicle. Cynthia was able to find a car that met my list of requirements without adding extra features I didn't want and have it quickly delivered from another Auto Nation to the one in Union City. She was also great and a joy to work with in working out a good deal. They were very reasonable on my trade in, which had some challenges, and I ended up purchasing the vehicle, which I've been very happy with. I'm normally not a fan of using in-house finance at dealerships, but went ahead and ended up going with their financing this time as well, and was impressed with his honesty and the time he was willing to take to answer questions. I have some professional experience in negotiation and dealing with the back-end of finances for some of my clients, and I never felt like I was being given anything other than honest and accurate information by anyone there. The vehicle was also ready and out front when I arrived and ready for a test drive, which was nice as well. All in all, I had a great experience with them and would recommend them. I was a little hesitant after moving to change from the Ford dealer I've used for my last 4 vehicle purchases (which has also always treated me well, but is distant and simply didn't have access to the immediate inventory I wanted at this time to take advantage of incentives before they expire), but I'm glad I did in this instance. I should also add - the car itself is great, and I'd suggest anyone considering it to try it. I think it gets the performance/comfort/range for plug-in hybrid balance very right for this area. So far, I've cut my gasoline usage by 80% (I can plug in at work), and the car rides great, is very comfortable, and has adequate power for the commute in the Atlanta area, including getting on and off interstates and dealing with our infamous Rush hour. The Fusion line has come a really long way since it was introduced, both compared to itself and the rest of the market.

Jacob Davis Dec 14, 2016

Took my Explorer in at 7:15 AM on a Saturday, and was told they would get to it that day. I never heard from them, so at 11:30 I decided to give them a call. No one answered the main line, and Sheri didn't answer her personal line. I left a message, and waited for a call. Waited and waited and by 3:00 I was fed up. I decided to call again. Once again Sheri did not answer her direct line (which I was told that morning I would be able to reach her at). I called the main line again, and someone was able to direct me to the service center. I had to leave a message for Sheri with another associate, because he said she was on the phone with another customer... Sheri did not call me about my car until 4:30 (30 mins before closing) and proceeded to tell me what they THOUGHT was wrong with the car and that it would be $500 to replace the part. She never asked me if that was what I would like to have done, and never gave me a 100% sure answer that that part was the problem. She then proceeds to say that they close at 5:00 and I should call back Monday. This was all on a voicemail she left me, as I was on the phone and call waiting didn't ring through for some reason. I drove up there immediately to get my car. She then proceeded to act as if she had done nothing wrong on her part. I waited on my car for at least fifteen mins and had to pay $130 for a diagnostic, where they literally told me nothing. As I am waiting on the car to be pulled around, she proceeds to tell me it's taking so long because he had to put my car back together, and because I didn't call to let her know I was coming to get it, they didn't have it ready for me.... At this point I was livid. I called her twice and left her two messages and she decided to call me back thirty mins before closing. I would not recommend this place, and I would especially never make an appointment with Sheri Wiglesworth. Not once did I get an apology, or explanation for why I didn't receive a call all day long. They are the typical dealership service center waiting to rip people off.

Ashley Draughn Aug 30, 2016

I had an excellent experience buying a 2016 F250 from Mark Cain at Autonation Ford of Union City, GA. I visited three other Ford dealerships and contacted two others online prior to contacting Autonation. I submitted an online inquiry late at night to Autonation Ford regarding a specific truck they had at another dealer in Alabama. Mark Cain contacted me the next day. Mark did some research prior to calling me and found an additional $1000 rebate i wasn't aware I qualified for. No other dealer found this rebate, so from the get go Mark was my advocate. Now I'm not a first time buyer. I consider my self a pretty good negotiator. I did a lot of research prior to contacting Autonation on the Super Duty line. I thought I knew about all the rebates, but I was wrong. Mark didn't have to look, no body else did. He dug down and tried to find every last bit to get a "great" deal. To top it off, after the deal was done prior to going to finance I was informed a Farm Bureau rebate of $500 didn't apply because I was financing it under a business. They could have said "so sad, too bad", but no, they put another $500 into the trade value which actually started off right on par with KBB values. See a lot of dealers high buck you on the price and low buck you on the trade. Not here. The deal as it was initially presented was pretty good. I however asked for a some more off. We meet in the middle and the rest was history. The finance man Mike was super to deal with as well. I've bought 24 vehicles over my life so far and have been involved in the negotiations on 8 more. This is one of the easiest dealers to work with that I can remember. Everyone has been friendly and helpful. I would without a doubt purchase there again and would recommend Mark Cain to anyone. Also, because this is Autonation, you can literally purchase almost any make through this one dealership. They have access to all their other new car stores in addition to thousands of pre owned vehicles that can be pulled in from across the country. Sorry for the long story, just my two cents. Hope it was helpful.

Hoyt Ballard Apr 23, 2016

This company is now called AutoNation Ford. I called about an ad that advertised one of those vehicles showing only one ID#s figuring that it was a sucker ad. The vehicle was no longer available. But the salesman said he had one for about $100 less and one for $600 more than the ad indicated. Having a military ID card I asked him if the military discount was still available and he stated that it ended at midnight that very night. (Which I already knew.) I also figured that the F150 advertised was a stripped down model as well. I told him to hold the red F150 I was on my way to test drive and probably purchase a truck. On the way I had called and told the salesman, Brent Popdan, that I would be a little late and he said he had to leave but I could deal with Andy Lewis. Well I figured that I was being setup for a sucker punch now for sure. When I got to the dealership which was about 1 hour drive from my home the F150 was parked in front of the dealership. Andy met us at the door and asked me if I wanted to drive the F150, of course I did, then he opened the door for my wife and said ok it is all yours. He let us take the truck alone which is unheard of these days. When we arrived back at the dealership we went to Andy's desk where he already had the paperwork completed and he asked me if I liked the F150. I did very much. He showed me the figures and with all tags, titles, taxes, doc fees, rebates and discounts and my 1997 F150 trade-in I paid less for the truck than the advertised vehicle was listed for in the paper. What a deal. To top it all off the new F150 is an 2013 F15 XLT Super Crew Cab with the standard packages plus the Equipment group 302A package that includes XLT Convenience package plus trailer brake controller, XLT plus package, reverse sensing system with camera, power sliding rear window, XLT chrome package, power adjustable pedals, running boards, trailer tow package, MYKEY, Perimeter alarm, Securicode Keyless Door Pad, with all the other bells and whistles I will ever need not a stripped down model all for under $30K. The sales team of Andy and Brent were outstanding and lived up to their promises. I was in and out within two hours. Best experience buying a vehicle I have ever had. Great deal on a Ford. I bought the 1997 Ford F150 XL new from this company when it was Gene Evans Ford sixteen years ago. Two days later I discover the right taillight lens had a major scratch and returned to have it repair but the dealership under the guidance of Andy simply replaced the entire lens. Thanks AutoNation Ford of Union City, Georgia

Larry Gore Jul 13, 2013

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