Terrible, Terrible, TERRIBLE experience from both Ford and Auto Nation!!! I am having a TON of issues with my 2016 Ford Fusion and no resolution in sight. -It started with a blown speaker and issues talking on the phone via Bluetooth. Shortly after, I started having issues with it not accelerating, and making strange noises (I work on cars and had NEVER heard the sound before). I also noticed periodic trouble getting it to crank. -I take it up to Auto Nation Union city (for both issues) and was told my extended warranty doesn’t cover the radio; it would be $175 to diagnose (that’s not included with the actual repair). So I skip the radio repair and ask to focus on the acceleration issue. This was on August 9th. -Get my car back 8 days later - they say it was a Vacuum leak not covered in my warranty (looks like something was chewing on it). I pay the $170 and drive for a bit. Not even a week later, the issues return. -Schedule an appointment on 8/25 and a day prior to this, I get a text saying they’re backed up and diagnosing will take a bit longer (5-7 business days). Called Auto Nation Marietta and told it’ll take a few days longer than that. Naturally, I cancel my appointment and wait it out (while the issues still remain). Book another appointment for Auto Nation Union City for 9/17. I get a call a day prior telling me it sounds like transmission and it’ll take about 6 months to fix. Call AN Marietta and told it’ll take 6-8 weeks. -Call AN Marietta (which is roughly 15 miles further than UC) and was told the same thing; diagnosing takes 3-4 business days, but if it’s transmission, it’s 6-8 weeks. -I call AN UC back - spoke with Danielle for about 30 minutes. She did her absolute best to look into this for me (and I appreciate her for her willingness to even look into this for me), but because there’s so many possibilities, she recommended I bring it in. This was on 9/16. -I’m 20 minutes from the dealership, so we took it in the same day. I spoke with both Mike and Jerry where I not only showed them a video of what was happening, but they also tried to do a quick diagnosis. I go for a ride with Mike, but sadly, we were not able to duplicate the issue. He tells me if it happens again, bring it in immediately. -Today (9/21) was my 1st time driving the car since our last visit. I started driving at 12:52 pm. The accelerating issue (to where the car totally stops but still has power) happened TWICE. I call AN UC back and spoke with Danielle again. She tells me no one is here to take it for a test drive, so I’ll still have to book an appointment. Diagnosing is going to take 3-5 business days, but if it’s transmission, it’s still a 6 month wait. -Called AN Marietta back and was told the same thing as before (3-4 business days to diagnose, 4-6 weeks repair time if it’s transmission). -Ford has sent a letter informing us that there is a recall, HOWEVER, us consumers should not have to suffer for this long of a duration without any alternatives given. We NEED transportation, so being told to just wait is (at the MINIMUM) disheartening. Essentially, I’m now paying on a car that won’t really leave the driveway…and long distance is totally out of the question. -I’m so disappointed in both Ford and AN that I’m considering selling this back to them and losing out on roughly 10k invested into repairs and appeal. Even with the loss, it’s starting to feel like it’ll be worth it….just to be done with both companies. -Think twice and review consumer reports before locking yourself into a contract that you’ll regret later (like me). My hubby is currently looking to replace his 2008 Mazda 3, and I can tell you now…we will be skipping over both Ford and AN!
T Berri
Sep 21, 2022