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Recent Reviews from AutoNation Ford Union City

I brought my vehicle to sell at this AutoNation location on 6/15/22. During this time I was assisted by Rick Little and Edward (J) Wiggins the Vehicle Acquisition Manager. I was offered $30,000 for my vehicle. I waited roughly about 3 hours with my wife in the car since she was other transportation. Unfortunately after all the waiting, I was told from "corporate" that they were unable to purchased my car because the title on the state motor division website had not been update to reflect the new lien holder and we could not proceed forward until this was updated. J was kind enough to allow me to leave my vehicle at the dealership because it would have been a huge hassle if I had to bring the vehicle back and have another driver on a different car with me for transportation. Prior to leaving, I specifically asked if the offer value of my vehicle would change since I had to wait until the new bank had updated as the title holder, I was assured the value shouldn't change that much. Weeks past until this past Monday - 7/18/22. My title was finally updated and when I arrived on my second visit I had to wait roughly 2.5 hours to redo everything since it had been over a month from my last visit. After the long wait, to my extreme surprise and disappointment I was offered $28,000 for my car even though the vehicle had not been driven and was left at the dealership during the entire saga. I specifically told my Salesman (Rick) that had I knew I would have lost this much value on my vehicle I would have sold it to Jim Ellis Automotive during the wait because they had offered to purchase my vehicle for $29,500 in June because all they needed was proof from the bank which they accepted as the payoff letter. The title situation was irrelevant to them because all they needed was a payoff letter and they could verify with the bank by calling them as proof that the new bank was the lien holder. In this situation I was burned because I decided to stuck it out for Rick and J's sake since we were so deep in the transaction and I wanted to stay loyal to my word. What disappointed me the most is due to the fact that I was assured I would not lose that much value on the offer during this time period. $2,000 is quite a lot of money given the circumstances of what's going on in the country right now. I ended up asking Rick to see if he could talk to the GM and explain our unique situation to him and we ended up only getting $300.00 more for it with the total of the vehicle being $28,300 and I had to pay rough $870 of the negative equity. At this point in time my wife and I had already purchased a new SUV due to a growing family and I could not afford another car payment. The vehicle had to be sold so I swallowed the entire bitter experience just to hurry and get it done. Although J and Rick were very professional and assisted all my needs and questions. Especially J, he had been quite helpful. This entire experience selling my vehicle to AutoNation has been an awful nightmare and to be frank, I'll probably never bring another vehicle back to sell again. I was really hoping given the unique situation and circumstances, a wrong could be made right, I was probably hoping for too much for a giant corporation like AN to care. *UPDATE* - Responding to the comment below. The GM was well aware of the situation since he was there during the moment when we got the updated vehicle price. I asked Rick if he could help us out and explained the unique timeline of events to see if they can make things right, but was told "That's the best they could do." I'm sure if the GM wanted right the ship, he could have done it then and there.

A Say Jul 25, 2022

This dealership service department destroyed the interior of my Lincoln Navigator. The rear gate would not open, after troubleshooting with Lincoln over the phone I was told I would need to take it to the dealership. The service technician ripped the interior panel it off of the rear gate, cracking it in several places, and cutting the access to the gate latch bigger. After installing the new (?) gate latch assembly they did not put back all of the parts including the gasket that seals the gate to the vehicle. The protective panel is dangling by a couple of plastic clips, it’s sitting higher than the gate, there is a 4 in gap between the panel and the gate with all electrical wires exposed. The GM Jon Couch has refused to acknowledge the damage and Christopher the Assistant Service Manager has blocked and refused to acknowledge the damage. Neither would take the call of the Lincoln Concierge case manager, I had to give her Christopher’s personal cell phone. He promised the GM would contact me after his meeting, never happened. When I’ve followed up I get the same answer on repeat. They also over charged by several hours, and the warranty company using the same national chart as the dealership couldn’t get him to explain the overages. When I personally asked him he became hysterical, yelling, and clearly did not like being held accountable by anyone. It was then that he told me this is why we don’t work with third party warranty companies, we are only doing it now because we had your car ripped apart and needed to recover something for our time. It’s quite clear the destruction done to my Navigator was “payback” for upsetting him. This is not my first incident with this dealership. AutoNation Ford in Union City, GA ruined the good reputation of Glenn Evans Ford when they purchased it. Back then you could trust the service and employees were treated well and stayed for years. Now it’s all about how much money can you get out of each customer. Find another dealership this one is not customer oriented. It’s all about the bottom line they are as petty as they come. If you do have to take your car here take photos inside and out. I’ve got a dent on the drivers door and the panel covering the electronics of the drivers seat was also destroyed. Shocking doesn’t begin to describe it

Leighann Yandle Jul 1, 2022

On November 15, 2021 we purchased a 2006 red Ford Ranger for our grandson. We had five days to decide if we wanted to keep it or not. We had it inspected by a reputable car repair person. They found out that the battery was dead so we had to replace the battery first thing. There were a few other minor things wrong thematic Auto Nation should have taken care of that ended up costing us around $400. We did not go back to the dealer to deal with this. I’m hindsight we should have done this. We just thought we would just let it alone. We realized that the vehicle had over 206,000 miles on it, but we thought that it was in good condition since we had our auto mechanic look it over and Auto Nation was supposed to have given it a good inspection. I have to say that our mechanic did not find anything wrong. Just 2 1/2 months later, my grandson was driving the truck to school on Rt. 54 which is a very busy highway in Peachtree City. The truck slowed down, made a loud noise & stopped in the left lane during rush hour traffic. Our Grandson had only been driving since the end of September, but he handled it really well. He stayed in the car and put his flashers on. Someone called the police and by the time I got there, the tow truck was there to tow the truck to our auto mechanic. It turns out that the engine went and we have to put in a whole new engine for $6500. We had originally paid around $7000 for this truck, so between the $7,000 that we paid, the $800 we had to pay in repairs to get it in driving condition and the $6500 for the new engine(which the dealer is getting from Auto Nation Ford) we will have paid $14,300 for this truck. After leaving a couple phone calls to the service manager and leaving a Google negative review, I finally got a phone call early this morning. After going around with the service manager who wanted to debate over everything I said and him calling our repair service person to see exactly what happened, they have decided not to do anything to help with his problem. He said that we bought a truck with over 206,000 miles on it & that we should have known that things could go wrong with it. Of course we knew that, but we did not plan on the engine going! I asked the service manager four times what how he how he would feel if he had purchased a truck and the engine went in 2 1/2 months. Of course, he did not give me an answer. If you are buying a used vehicle from this place, please beware. Of course we did that and we still ended up having to spend twice as much on the truck. But we have no choice. We do not want to start all over again to purchase another used vehicle . I feel that they could have offered to at least charge us cost for the engine. But they chose not to help at all. I would not recommend Auto Nation Ford for buy used cars.

Shelly Bevillard Jan 28, 2022

Auto nation My experience was beyond awful . Awful wouldn’t even been to describe my experience. My experience was just unbelievable dreadful, it was just horrendous. The being of the experience started off great I had a great Sale man (Andrew) who help me find the perfect truck . Before I came Into the dealership I took the time out to pre-qualify through capital one and print all my needed documents for the finance process. I had a appointment for the dealership At 3pm . Within the first 30’mins we find the perfect truck . When it came to the finance process it took the 6 HOURS to just look at my application. I sat in that office patiently for 6 hours . I had my husband and my 2 year son with me who started to though a temper tantrum because we had been there all day and he was sleepy . The whole time I was waiting nobody talked to me or checked on me or nothing . I watched them take care of every other person In the middle which happen to be white people . Finally at 9:30 after the closed they told me I would have to wait and they would send in my paper work . After I sat there and waited 6 and a half hour and I had already been approved. So I calmly left as the store was closing . The next morning I arrived At the store bright and early 9 am SHARP. As the door was opening for the day . I sat there untill 10:30 before someone even said something . Again I was told that my paper worked need to be sent in it would take about 2 hours . Which my paper work should have been sent in yesterday when I was there for 6.5 hours . So i said okay . I was asked to leave and someone would call me with in An hour and update me . I left and nobody called me for the whole two hours I waited . I return to the store At 12:30 once I seen on my credit I was approved. Upon arriving to the dealership the explained the lost All my paperwork And had me feeling out paper work for 2 hours of pointless questions I had already previously answer . At about 4:30 I started cutting up cause at this point I had been almost 8 hours not counting the 6 hours the day before . The lady from finical seen I was sitting upset and came out and took care of us .Once I finally got into the financial office which the lady did a great job . The lady explained to me that my deal (approval) was ready before 1pm and I had been just sitting due to the bad customer service. After signing my deal and completing my paper work it still took an hour to find the keys and put a temp tag on the truck . If your a person of color I wouldn’t recommend the dealership. They treat people of color with no respect and they act like our time Is less valuable then theirs . I was there the first day 3:00 pm - 9:30pm and there the second day 9:00 am - 6:15 pm . I was there an total of 15 hours for something that should have token 2 hours . This experience was horrendous. No one care to even try to fix the problem or apologize for having me wait so long. This dealership is horrific and terrible when it comes to dealing with people of color .

Tianna Wilson Feb 1, 2021

I was interested in a vehicle I had seen in passing and was in need of one right away. As I looked over the vehicle I pointed out a few safety issues that needed attention (cracked windshield, tire wear, adjustable seat control. I was told that it had just been traded in and that they hadn?t really looked it over in detail. I totally understood and the manager said they would take care of these issues immediately. I felt confident that he would keep his word, and after deciding to buy it the salesman said it would be ready in about two days. After receiving a message that it would be ready by 4pm two days later, I made arrangements to retrieve the vehicle. Not only was it not ready, but after waiting 3 more hours it was brought out without any of the things done to it and the trash that was in it the day I first was it was placed in the middle compartment! I was pressed for time at this point so I said I would bring it back the next day. I filled up the tank (it was nearly on empty) and upon arriving home I could smell fuel. There was an obvious leak somewhere since I had a fuel stain on my driveway, so I took it back to them. One of the managers told me that they spent roughly $1,600 in fixing issues (battery replacement, oil fill, etc.), however it was obvious that none of it was true. The old oil sticker was still in the window and past due, the old battery was still in there, crack still in the window, and so on. My biggest and most immediate concern was the fuel leak issue. After speaking with the one of the service attendants he originally said that it would be a week before they could look at it, but I pressed for someone to look at it since every around could smell it. They pulled it into the garage and about 30 minutes later they said there was no leak and the smell was gone (they basically just cleaned it up instead). It was clear to me at that point that they were not interested in my safety or satisfaction, nor the condition in which they sold a vehicle to someone. Although the salesperson and manager were initially pleasant, I?m still fearful that this is not the first time someone has experienced this type of treatment. As much as I was excited to think I had found a great dealership, that excitement has faded into anger and concern that I allowed them to take advantage of my excitement.

Keith Seagraves Dec 28, 2020

Extremely Poor Customer Service Received From Auto Nation Ford On Or About 30Nov 2020, (Monday at 4:30pm) I had a scheduled appointment for a recall for my 2018 F-150 Ford Truck. I decided to drop the Truck off that evening. Gary Roberts (Service Advisor) was waiting on a female customer and was doing more socializing than business. I waited about a half hour. He asked what needs to be done. I stated “Are you through socializing “? He gets an attitude and states, “If, you feel that way get someone else to wait on you”. He refused service which he was hired for. Three times he refuse services. I ask to see the Service Manager which was out at the time. The Service Parts Manager directed me to the General Manager. WE talked and Jon (GM) was supposed to find out what happen. How can a Service Advisor, refuse service to a customer and refuse to perform their job duties? Gary Roberts was rude and unprofessional Service Advisor. Yes, the under trained worker look like me. They got another person to wait on me. I returned Wednesday to pick up the truck and Gary Roberts is still working there after refusing service to a customer. No one is answering their phone or returning any calls. I called Ford Customer Service in Deering, Michigan and they do not get involved into Dealership customer service complaints but will write it up and refer it back to them. In addition, prior to this service visit, I had to wait three hours for an oil change with a schedule appointment. I have the extended warrant but will not recommend them for Sales, Parts, or Service. I was going to upgrade my truck for a 2021 Truck but not there at Auto Nation Ford, Union City, 4355 Jonesboro Road (770-473-3100). Can someone described the type of customer service was received from this place? They have lost a sale, parts, and future service opportunities. Gary Roberts acted like there would be no repercussions for refusing service to a customer which to this day did not occur. The leadership does not exist at this place. No one has attempted to contact me. I will rate them a negative five star for service. If, this is their good service then what does their bad service feels like? I am wondering how their bottom line (profit margins) in the service department is.

Clifford Poythress Dec 8, 2020

August 7th at approximately 10:00 a.m.my family and I were loaded up and headed for a short but much needed vacation. After breakfast at McDonald's our car, 2014 Taurus, would not crank. I popped the hood and found the positive battery terminal covered in corrosion. The terminal is covered by a plastic cover so it went unnoticed, besides the battery is less than a year old. After cleaning off the corrosion I saw the battery terminal was broke. If you google this problem you will find this apparently is a known problem. The terminal is part of a plastic assembly with other plugs and wires so it isn't a simple fix. I called several parts stores and they all said you gotta go to Ford. AutoNation Ford of Union City was on our way so we called them. The parts guy verified they have the part. $350! OK Ford you got us. We are in dire need and I guess we have to pay it. We jump the car off and head to AutoNation where they will save the day. Not so fast. We turned the car over to the service department and explained our situation, luggage, kids, beach... More than an hour later my wife asked about the status. She was told that they cant get to it until late that afternoon, 3-4p.m. and was presented with a quote. $1000. That is correct one thousand dollars! We were told the battery needed replacing, the part, labor and then the reprogramming of the computer because the battery was dead. A $1000 for a battery terminal. I kindly refused and asked for the car back. They said it wont start and we needed to call a tow truck. I told them I was able to jump it off and one of the employees said "well may be you know something our mechanics dont!" I did not appreciate the comment. So I walked to the car with a "mechanic" who placed the jumper cables on the battery terminal. I quickly moved it from the battery terminal to the starter wire. The terminal WAS BROKE! of course the car wouldn't start. I cranked it up and drove back home. I went to Amazon and purchased the part for $28. Too bad it wasn't prime 2 day shipping so I had to wait for the part. I received it yesterday. It took less than 30 minutes to replace and that includes having to search for my 10mm socket. It cranked right up. No new battery, no "reprogramming" of the computer. $1000 - $28= $972 in savings. The real value is in knowing where to take your car in an emergency or better where not to take it. I wished I could give a negative star. An opportunity to help someone in a tough situation, I feel, turned into an chance to take advantage.

Greg Smith Aug 16, 2019

My 2014 Ford Focus was brought in because it was recalled. I made an appointment and brought the car in at 8:00 a.m. The problem I had was after the checkup or repairs. I discovered that my clock, lights, radio and other related devises had been changed or and were not put back to their original positions. These were settings that always remained on since I had the car (2014). When I discovered that these necessities had been turned off or changed, I called the service department and they instructed me to come back to Union City. I am a Senior Citizen and I live in East Point, GA. This meant that I had to drive back there to get these devises back on or adjustments made. If the mechanics turned these devises off and changed the settings. They should have be turned back on and adjusted when they completed the service on the vehicle. I went to Good Year and personnel there readjusted my clock and got it back on. Then I discovered I had no lights for night driving,the lights would not stay on. The shop personnel had turned the adjustments OFF for my lights that stayed on day and night. My neighbor came over and turned those back to where they were originally. When the mechanics work on cars and complete the work assignment, they should readjust and put all changes made to their original place (back to where they were when the vehicle was brought in for service). Management there was of little concern or help. All they could say is "bring the car in". NO, I was not driving back to Union City after a five or six hour wait for something that the mechanics did not put back to the original place, which is negligent. I am a senior citizen and this was a very bad experience for me. Those changes made by the mechanic or whom ever did the repairs or whatever, they should have readjusted devices in my vehicle to the original position for which they were after they serviced the car. I had no lights for night driving and my clock and radio were out and did not function. Is this how you treat all of your customers? I have owned three or four new Fords in my life time and have always received great service, but this one trip was a very bad experience for me. You service a clients vehicle, change the devises or turn them off when servicing it and upon completion and not put the devises back to the original positions for which they were when the customer brought in car in for service. The service received was the result of a recall on the 2014 Focus purchased in 2014. Artvetta Y. Jones

A. Y. Jones Jan 24, 2019

I dropped my Ford F150 off at the service department on Monday OAB 1100 hrs for repair of 2 recalls and to examine the right front brakes to determine if the rotors from 2 earlier repairs had failed again. I was given the impression that I could wait on the repairs or be provided shuttle service to my home. I elected to return to pick up my vehicle and did not require shuttle service. OAB 1700 hrs I tried calling the tech service rep on the line I was given as it was her direct line. After 2 tries, I called the main service # and the operator connected me to my service tech whom I could not contact on her direct line. Her reason, "I was with the boss, you know how that goes." I was advised that my vehicle required parts which had to be ordered and it would be ready the next day. No follow up calls from the tech to advise of the repair process. OAB 1845 hrs, I again tried the direct numbers but again had to go through the service operator and was connected to my service tech. Svc tech: "The parts are in and it should be finished in the morning. I'll give you a call. The front rotors need to be adjusted and I recommend that the back brakes be redone." I opted not to have the back brakes serviced since I had had no indication that they were out of adjustment. OAB 1130 hrs on Wednesday, I again called the tech who commented, "You must have read my mind, I was just about to call you. Your vehicle is in wash. Give me about an hour and you can pick it up." OAB 1300 hrs I arrived @ the service department and was told to proceed to the cashier. The cashier did not have my paperwork and advised the tech of the same. The tech came to the cashier's office and to her surprise and she could not understand why, the paperwork was not there. I finally completed the paperwork and paid for the service OAB 1330 hrs. I was able to see the dealership's service manager and outlined to him my experience with his service tech and that I felt that this was by far the worst service experience I had ever experienced.After the service manager indicated that he would address my concerns with his staff, I assured him that I would afford the dealership another chance to service my vehicle but only with another tech that he assigned.

Mark Hill Nov 1, 2018

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