Recent Reviews from AutoNation Ford Union City

Great place i brought my ford fusion too to get a oil change. Took about a hour as to they had a long wait but it worked for me. I will always bring my car back to them

Immune service Rep name was Joe he was amazing!!!! The best service I have ever had at Ford. He went above and beyond what I excepted. He took immediate action to help me with my vehicle. I can’t thank him for enough for his 10 star service!!! Mr Robert was also amazing he took me home and brought me back to the dealership to get my vehicle once it was ready and stayed to make sure I could get my vehicle back as planned. I always have great experiences at Ford but these gentlemen went beyond just service they made me feel like family and not just a customer!!!! If I could give 10 stars I would!!!

Excellent Customer Service Care and Satisfaction. I will definitely be back and I highly recommend this place for anyone that needs expertise on Ford Models.

Great selection, cars ,parts , service

Had my 2021 f150 for over a week for a windshield recall , got it back and first rain it leaked on the driver side under the dashboard. Took it back 3 service men couldn?t find the leak the first day. Next day I was told they ordered another windshield, so another 3 days to get it, and that is where I am. This truck has been extremely disappointing look up my VIN# and see all the trouble I have had

great, professional, I will take my vehicle again for service

I have not yet had my tires rotated. A service that I was supposed to receive when I purchased the car. This time I was told they could not find the wheel lock key. It was right where it was supposed to be. 2 visits no tire rotation.

Great Customer Service from Service Advisor( (Joe D.) Friendly and Professional

Rick was awesome! He was one of the only salesmen on the floor but handled everything well and made us as comfortable as possible! He got us exactly what we wanted close to the price we wanted!

I went on Labor Day initially to purchase a used truck that was advertised online. Upon arrival, they mentioned someone had took the keys home with them so I couldn’t even see the inside. I came back the next day, test drove it, and wanted to move ahead with purchase. Salesman (David Toor) told me the truck hadn’t been certified yet so it needed to go through that first. The truck was still dirty and full of the old owners belongings so I asked if the could clean it as well. I went ahead and told him that the sunroof, AC motor, and rear window didn’t work so if they could get that fixed. David talked to his sales manager Charles and they agreed to fix it. I mentioned I really needed the truck so if they could let me know when it’s done it would be great. David took copies of debit card (cash purchase) and my drivers license and I also signed a form. I told them I would leave a deposit on it, and he said they would run it. Today June 9th, he still hadn’t reached out to me so I called in. They mentioned he was on vacation and wouldn’t be back for a while. I decided to walk in the dealer and ask what was the status of the truck. Sales manager told me they had actually sold the truck already. I was completely bummed out about this. How can a dealer sale a truck I had put down a deposit for already?! They mentioned they actually never ran my card, and someone decided to buy the truck as is. (David said they were so proud of their certification process and bragged about it, but how can a dealer sale a truck with all those issues getting addressed?) This experience with Autonation Union City has been completely unprofessional, and I would not recommend doing business with them. I put my trust into them thinking they were “certifying” the truck and doing repairs, that I was waiting on their call and missed out on other potential trucks I could’ve bought in the market. They will never get my business in the future.

Saved me time to get a good deal and out the door

Where have all the vehicles gone? Other than that, they were nice dealing with the parts.

I called in and explained my service needs for a previously owned Ford Escape that I had just bought for my teenager. The Service Representative James Briggs scheduled my appointment for the next day and gave me an estimate of the time it would take. The next morning I was greeted promptly and professionally and my service work was completed likewise. I will definitely use AutoNation Ford for my next service need.

Kept me informed the whole time a had to work hard with my aftermarket warranty to get repairs done for no cost. They tell you everything is covered and when it's needed it's suddenly not covered. Nothin to do with a Ford warranty which I will get next.

The communication between the warranty company and the Dealership seemed to be misleading as far as the car rental company and the owner. Maybe a loaner car be an alternative if you have to be without transportation that long.

I came in to have a tire replaced and also purchased an extended warranty. I received outstanding service from the service department, from Edward Wiggins and Star. The customer service was superlative. Star provided me with a sense of auto security while I prepare to travel.

I took my truck in for repair. The customer service was great. Gary was very helpful and courteous. They finished servicing my truck in excellent time. I will definitely be going back.

Salespersons were determined to help me get a satisfactory outcome. The staff answered my questions so I could understand the car buying process. Very friendly personnel. The process took time. But no one should rush into purchasing a large and expensive item.

Dropped my vehicle off on 4-6-21 because of a stuttering issue when driving. They told me it was the torque converter. I payed two car notes and almost a third before I got it back on 6-1-21. I drove it before I picked it up and everything seemed fine.today is 6-2-21 and same issue is back it surges and stutters. This is rediculous I would never recommend this dealer.

The staff was very helpful and polite went above and beyond to assure the customer was satisfied I would recommend their services to anyone who is looking for a great car thank you from one satisfied customer

James Briggs Friendly and knowledgeable staff.

Do not service your vehicle here. You will be very frustrated since you cannot ever get in touch with anyone. Their phone rings forever they never answer and they never call you back

Very good and quick, loved it

Went on for a service recall..used the website to make the appointment. They got me in and out in under 2 hours...waiting area had free wi fi , TV, and drinks. Friendly staff and clean area.

I was very impressed with the time that was given me and the way they handle my car.

The experience was okay but getting a hold of you people after you purchase a car is ridiculous. You got to do better. Your establishment fails horribly at that.

They had 2 of the 3 the parts I needed. Checked availability of the 3rd at other dealers. It's on national back order. They ordered it for me. Very friendly, accommodating staff.

I needed to get my Air container serviced and had not made an appointment. My car was serviced when promised. My service advisor was very courteous and professional. I've always used this dealer for my auto repairs. I'm very satisfied with Auto Nation.

I did an online application on Sunday May 23,2021,I changed my mind on Monday May 24,2021. My son called them and told them not run my credit and I also text the lady I had been spoke to and told her not to run it. On Wednesday 5/26/21 my credit was ran through 5 banks!! My score dropped 8 points!!

This was the worst experience I have had at any dealership (or any other mechanic, for that matter) for as long as I have owned vehicles. My vehicle was there twice for the same issue for a total of 2 1/2 months and the issue was not resolved. In fact, I got my vehicle back with issues that were not there when I took it...transmission fluid leaking and apparently an oil leak, based on their feedback (neither of which was happening prior to reaching their service department). The communication was horrible and it doesn't seem that the competency of the mechanics is there either. They do not offer a loaner when having your vehicle for these long periods of time (well past the time that was initially stated). And to top it off, they didn't offer the courtesy of washing the vehicle after it had been in their possession for more than a month....twice! I would never recommend anyone using this service department for anything...not even as simple as an oil change.

Quick easy and very helpful I was in and I was out came in with a old car left with a new car

Thank you James for taking me on and Chris for making this happen to ensure that I was able to get the required service done on my Ford Fiesta 2013 in a timely manner. The dedication and customer service extended by James, in your absence, was admirable and appreciated. The way in which James handled the question on the settlement of the bill, has not gone unnoticed. I am deeply appreciative of the result that was extended to me and grateful to those who made the decision. I want to thank the Service Department of AutoNation Ford Lincoln Union City for all they do to keep us safe on the roads! Keep doing the good work and God bless you all!

ive had a great experience with mrs. cynthia very helpful great customer and if I ever come back I will be talking to her !! everyone helped us out soooo well that I wouldn’t mind coming back .

Excellent customer service. David Miller always calls right back. This is the best Ford dealer around. The service department always does excellent work

No hassle, great environment. This is my second purchase at this location and both experiences were amazing.

The service was great and my service made sure he kept me update on the work being performed with a fair price of the services I received.

Great Service Department and Staff.

It took 6 months for my transmission to be repaired

AVOID AT ALL COSTS!!! GO ANYWHERE ELSE. DAMAGED MY CAR. Recently we took our 2009 Ford Edge to be serviced and looked at due to a recall. We made an appointment online for 8:30am on a Thursday. Took the car in to have the recall done and brakes looked at. After not hearing from anyone, and reaching out multiple times, we got in contact with someone Thursday night who told us it would be weeks before the recall part was in and that they would not be able to look at the brakes until Friday. Friday came and went. The car was ready to be picked up SATURDAY at 2PM. So a brake/rotors appointment took almost three days. Saturday we picked up the car and it has visible damage to the left rear fender/tire well. I am almost positive when someone was putting the tire back on they nailed the body just above the wheel well. I know the damage on my car and this was not there - plus, it's obviously rubber and new. When I pointed this out to the service agent we were working with he told us there were no managers on duty and to call back Monday. He took a picture of the damage and said he would let the manager know. I called Monday, left a voicemail, and nothing. It's now Wednesday and still no word from either of them. Disappointed in the lack of service and even response at this point. Will not be returning and caution others to go anywhere else.

I drive a Fleet Vehicle and have been utilizing the services at Autonation Ford Union City for the last two years. They’re very eager to make certain their customers are taken care of. My most recent appointment was two weeks ago. I was having obvious brake issues and needed my scheduled oil change. They handled those items just fine, save leaving the oil change sticker from 2020 on my windshield. What disappointed me was their lack of attention to detail. Examples; my TPMS sensor was clearly on and is still on after I picked up the vehicle, I’m not certain the oil life calibration was reset, and the air filter likely was not changed. I appreciate that the service center doesn’t want to charge me for things I didn’t ask for, but as I mentioned this is a FLEET vehicle and I incur no costs. I want to drive safely and soundly knowing that my servicer not only takes care of my requests but anticipates the needs of the vehicle to keep me safe. I wasn’t in the lobby waiting for the car, and I still feel like the work was rushed. I truly hope this is a blip, but 5000 miles covers enough time to find a new home if necessary.

My service advisor Joe was great. Went over and above to ensure my Ford Edge and I were taken care of. Having been a customer at this dealership since the late 1970's I've always experienced good service. Thanks Joe and the service team!

Overall my experience at autonation was good,James Briggs Was my service advisor

Communication with any of the techs in the Service Department is horrible. No one ever answers the phone and if you leave a message you never get a call back. I recently had the worst experience there when I had to take my car in for a recall. I was told my car would be there for 2-3 days, but a part had to be ordered and no one even called to let me know this and my car ended up being there for an entire week. It was extremely difficult to get thru to anyone to give me an update on my car. I finally talked to the Service Manager and he’s the only helpful person working in the service department. Will probably not return.

The service manager Joe was excellent

Good service.

A bunch of lier's. Called and asked about a vehicle. They said someone would get back to me. Never heard back. So I drove 2 hours to talk to them. They could not find the vehicle any where on the lot. 45 minutes later they told me that it was in the garage being inspected. So we went out to the garage to see it. They tried to convince me that the vehicle in the garage was the one on the web site. Then he tells me that it is a different vehicle and that it was $20,000 more than the one I wanted. I told them that I didn't want that one. I wanted the one on the web site. They said they would call me if they could find it somewhere. Bunch of crooks!

I like the fact that I was in and out, with no appointment!

The staff listened, review your problems or requests, give you their professional opinion, and allow the customer to make the choice.

The service rep was very courteous and professional.

Cynthia was amazing during the entire process. I will definitely come back to Autonation Ford in Union City again!

2 hours for an oil change, even with a maintenance warranty!!!

They do a pretty good job, I was helped by Mr. Briggs and he’s very understanding and he got me on my way in no time

The timeliness on initial service visit exceeded my expectations; however, the “repair” did nothing to correct the problem. Furthermore, a critical part required to finally fix the problem (after a second “diagnostic”) is indefinitely unavailable from the company’s vendor. So, my truck sits in their service parking lot. The service manager suggested that I drive the truck until the part is available. As a longtime auto restoration hobbyist, that advice, if taken, opens the likelihood of further damage. Not sure why it was suggested.

After an entirely negative experience and lack of caring at another local Ford dealer AutoNation Ford stepped up to the plate and stood behind prior service work and exhibited the kind customer service you expect as a longtime Ford buyer. Chris, our service representative was the best!

Chris Harder was excellent. He explained exactly what was needed in my car. My car was service in a timely manner.

I made an appointment and upon arrival, the agent was waiting for me. Agent keep me abreast of the progress of the repair. Service was excellent.

Routine service appointment. Prompt, professional, courteous.

I would never purchase a car from this store.The service was very poor.I purchase a car and after 3 days the car wasn’t driving, I called CW the manager to explain what was happening after explaining,he told me he would call me back, they never did, so I called CW,he dealt with the situation very poorly and act as if my car wasn’t important, they finally towed the car to the Nissan service department in Cobb ,I was out of a car for 3days,they didn’t offer a rental or anything..Told CW I wanted a refund because I no longer wanted the car, that’s when he started acting nice because I wanted my money back.However I really like the car and the Service department told me the car was fix so I kept it.. A month after I started having issues again I called the store for CW to put me through to his line the phone rang without and answer, the redirected to a sales associate, they told me he’s in a meeting I left my name and number for him to return my call no one did. I called again the day after,the I ask to be put through to him,they kept redirecting my call.After about 30mins that’s when he finally pick the line up. I would never recommend anyone to this location to buy nee or used cars.

I had excellent experience at Auto Nations Ford dealership.

Customer Service was fair but the wait time was very long and the problem I waited four hours to be fixed on Saturday was not corrected and the sensor indicator light came right back on the next day and I basically wasted my time and was ripped of 500 dollars for a problem ford is going to find a way to charge me when I bring my vehicle in to correct the problem I paid them to fix already.

Great experience, friendly staff!

My service advisor Joe was fantastic. Joe handled all my truck needs and my concerns.His recommendations was on point.Thanks dude you the man.

Return for the same issue And was charged again

I purchased a CERTIFIED! vehicle from fordautonation in union city "found out it needs a transmission took it back to honor the we owe warranty on the 14th of April getting the run around about fixing it not to mention my 90 day warranty from ford went there several times runaround!!on one visit they told me they couldn't emal the ok to fix my vehicle ridiculous! This is so stressful!!! Today it'll be 12 days since i dropped of my truck have not heard any progress in repairing it.

My experience with Autonation is always great. The facility is always clean and the staff are always polite and professional.

Joe Dodd is the BEST service advisor for your Ford vehicle. Ask for Joe.

Joseph Dodd was the person in service who work with me throughout the transaction of my 2018 ford focus repair. He is very professional and quite kind. He help me all the way. from start to finish and the extend that eventhough in the receipt work order did not showed the warranties that I will have for two years/unlimited milage for the repair that took place, he wrote it by hand and signed keeping his words that i had a 2 year warranty for parts and labor unlimited milage on the work done. i am quite happy i dont have to worry if the same issues arrives again up to two year from now. thank you Joseph for all your kindness

No nonsense! Test drove my new Bronco, did my paperwork, and was on my way! No worries!

This was the closest dealer to Columbus that I could even locate a Bronco Sport. They were nice, and no nonsense!

Took moms car here to be checked out.. The service is good and never had any problems with these folks.. I recommend them.. If you live in this area near Uniom City,Ga Good dealership here..

I didn't really care for huge price increase on a basic oil change. The price has almost doubled in price. Overall, great experience. James is true professional, kept me informed & completed the service in a timely manner.Not sure if this survey is from my prior sensor repair or the service but overall, great job. James did a great job.

The service is good as far as quality of work but the wait time is still horrendous. What’s the use of scheduling an appointment if you still have to wait 2.5-3 hrs. I do that without an appointment.

The service is good as far as quality of work but the wait time is still horrendous. What?s the use of scheduling an appointment if you still have to wait 2.5-3 hrs. I do that without an appointment.

Great

What kind of dealer offers only selective maintenance? You sell a car and then you tell the customer that you are not able to provide complete maintenance? This is pathetic!

Service overpriced.

David Wyatts is very helpful

I waited for 10 minutes to get welcome in with my vehicle Once my oil was changed didn't it they did not put a sticker on the windshield and put the incorrect mileage

Gary was great - had a little hiccup with getting the car fixed but it still only took 3 days. Picked it up on the 4th day. Way better than the Ford in Newnan.

They shows excellent customer service understanding and care

My sales Associate Cynthia treated me with dignity and respect!! She took her time in making sure that she throughly gave me the best competitive deals and vehicles but most importantly what stuck out for me is that she was very knowledgeable and with years of experience on selling cars as well!! She made me feel like I was a boss with the mindset of get what you want you DESERVE IT, and that gave me that extra confidence to go for what I really DESERVED!! The staff greeted me everyone was warm and kind and inviting... A great experience from the BEGINNING TO THE END!!👍🏽

It was a good experience they took care of me and did it in a timely fashion they also did a great job on my Ford 450 to I give them a thumbs up and my service guy was awesome thanks again !!!!!!

MR.JOE NEEDS A RAISE! 1 WEEK VACATION WITH PAY! AND A AWARD! Mr. Joe went over and beyond with customer service. I had a issue when I first bought my Ford Fusion 2019. We had to order a part for it. He kept me updated throughout the whole entire process. His communication skills are on point! I usually hate going to get service done. Having a issue with a car is already bad enough. But he made it all better. Need your car fixed? Go to Mr. Joe. He got you covered! FORD DO YOU HEAR ME?! GIVE HIM A RAISE! Thanks Mr. Joe! -The Mitchell Family

Mr.Drake... Don’t get me started on Mr. Drake. Mr.Drake is absolutely.... FANTASTIC! It don’t make no sense, how well he took care of me and my car. He kept me updated on everything! I mean EVERYTHING! Customer service skills? NAILED IT! Communication skills? PERFECTION! Ford! Give Him a raise! I will most definitely be back! Thanks Ford !

I had a great experience with Auto Nation Ford in Union City. Fredrick was my sales man and he made sure I didn't leave the dealership without a car. He listened to my wants and my budget and I truly left from there satisfied. 👍🏾

AutoNation Ford Union City provided great customer service beginning with scheduling the appointment, to excellent interaction with #1 customer service rep Gary Roberts, to reasonable wait time, to quality repair work, and customer focused close out of the ticket. Keep up the great work!

AutoNation Ford Union City provided great customer service beginning with scheduling the appointment, to excellent interaction with customer service rep Gary Roberts, to reasonable wait time, to quality repair work, and customer focused close out of the ticket. Keep up the great work!

joseph at ford was very helpful in letting me know what service my car needing and was very helpful in saving me money the next time my ford fusion 2012 need service I will ask for his help ,he was very friendly and made me feel at ease on what service my car needs

While driving to work, I had an unexpected tire failure on my Ford Explorer. I managed to get to AutoNation Ford in Union City, where I was greeted & told that the tire needed to be replaced. I decided to have a set put on, instead of the 1. They had replacement tires in stock [same Goodyear tires that were on it]. After about an hour's wait, I was back on my way. Even though I didn't have an appointment, the team worked me into line. I am ever so appreciative for their safety standards regarding sanitation, in addition to their prompt & professional services. I will definitely be a returning customer!

Great place for parts

My vehicle was serviced relatively quickly, good prices.

Jay Wiggins was very thorough from the beginning as I was in the market for a QX56 - great communication, professionalism & very informative are a few things that comes to mind dealing with Jay! I will update my experience once I close on the deal and test drive the car once it past emissions.

The Service to my car was Swift and Proper, ... I went in on a Saturday after work, very satisfied...!

James was prompt and thorough as usual. He always takes care of me, presents options, and tolerates my questions and my need to understand the details of what's going with my vehicle.

My experience was great here Julian was super friendly and answered all of mine and my boyfriends questions, the staff is very professional and is will to help you get in a car I would highly recommend their services to everyone I know

I had a nice experience staff was friendly and worked quickly.

What I appreciate the most is the time estimated for completion was correct all service was completed in a timely manor the service agent was professional and knowledgeable thank you.

Great service and very informative when it comes to suggestions and repairs

I have had my car service at Auto Nation several times and each time the service was great and they treat you with great respect and inform you of everything they plan to do before they do anything to your car recommend this dealership to all my friends.

i would leave 0 stars... everybody at this location act as if u owe them something... they dont care about meeting your needs they only care about selling their brand cars... they sold me a car 4 months ago and the car is already no good and they told me i had to drive the car for it to stop working... bs never coming back here again my first car buying experience and the absolute worst... my sales person was fredrick he had a nonchalant attitude towards everything as well as james in the service department this place is a complete NO. wasted 2 days of my time...literally

This has been the worst buying experience ever! From the sale of the vehicle to trading it in. Voicemail is USELESS, no one gets back in touch with you about ANYTHING. Absolutely awful!

My salesmen Julian was awesome and he made sure I got the care I wanted.

all of their service and staff be were just great

Drake Lawrence took excellent care of me from the time I walked in to the service garage. He is courteous, caring and very professional. He came and got me as soon as my car was ready. It was just a very enjoyable experience with this young man. I highly recommend him to anyone needing a service advisor!

I purchased a 2017 Ford Edge Titanium that was listed on their website and traded my car in. The transaction went very smoothly which was very good in my opinion.

Worst car buying experience I have ever had. It seemed okay at first. We found a car online, made our appointment, and arrived on time. The car looked good and my daughter loved it. We drove it around on the lot which should have been my first clue something was not on the up and up. After some discussion the price was adjusted, and we paid our deposit. I was told that I could pick the car up Monday after it was cleaned and inspected. Why was it even advertised if it was not road worthy and ready to go? Two weeks later my daughter still doesn't have a car, and no one is upfront and honest. I have been talked down too and told over and over that everyone wants this car, that service is backed up, that service is not well staffed, that tomorrow it will be ready. The finale happened with an email of a different car that said what do I think about this one. I think that this is a mess. The one I purchased needs work, and they can't find the part (a front end assembly I was told) for a 2005 Altima. Really? It took 2 weeks and a lot of lies and wasting of my time to get to this. Now, it is would I like to drive again to the dealer for a refund. I am very disgusted that my daughters first dealer experience highlights all the bad. I expected better from a Ford dealer or any dealer for that matter.

No worries at all. Very professional

Good service. Was able to make appointment on Saturday. Joe Dodd was very helpful.

The service l received was the best ever l felt l received star treatment

Traded v6 for the 5.0 big up grade had all my fluids (antifreeze, oil,brake,rear differential,2 side markers) to make sure car is right as I couldn't get any service records ford took care of all my concerns about car checked brakes clutch alignment the whole shebang 👍😁

Cynthia is great and the manager John took the extra mile to make sure my Bronco was secured and on it's way to production!! Highly recommended!!

Overall pleased with the repair. However, parts had to be ordered and it took much longer than anticipated to get the job completed

The service advisor Drake Lawrence was excellent!!! ***** stars he made sure that I understood how the diagnostic worked and when it was complete. he took the time to explain what need to be addressed to correct the problems they found. Explained to me that my vehicle was not safe to drive. Drake is a defiantly an ascent to your dealership. when I return for future services for my vehicle I will ask ONLY for Drake to assist me; even if I have to wait I will wait for him. I will tell family and friends to ask for Drake Lawrence Service Advisor

My experience was good. I talk to the salesman name julian. I saw the vehicle online put my email in and Julian contacted me. When in for a test drive. Next day I brought the car with no problem. And they fill up the gas tank for use after you buy the car. I recommend any one to go to autonation ford union city. Thank you guys at autonation ford

I wouldn’t buy anything from these crooks!!! Made a deal for a car to come back the next day and was told that the car failed inspection and they would not sell it to me. Next day I see the same car on the site for a 1000.00 more. Called them and was told the transmission was bad. But yet the still have it for sale with a higher price now. Very crooked dealership

Upon arrival at the service department, I was greeted promptly. My service advisor (Joe) explained everything in detail and suggested services that my car might need without being pushy. I waited in the business center and was kept informed during my stay. Overall good experience.

Could'nt reach service department to schedule an appointment, but went unscheduled, and service tech was very courteous and helpful.

Great service

Recently took my car in for a 3rd Recall. It was left there for 3 days. Quick customer service

Good experience. James did a good job of updating me on the status of my vehicle. I plan to return.

James was awesome in terms of making sure I was well taken care of and communicated with me throughout the process. Great service.

I was very pleased with the service I received when I brought my car to Auto Nation. The service representative was professional. The work was done within the time frame he stated. He listened to the client (me) to make sure the best plan to service my car was implemented. He was able to establish a bond of trust between client and representative which is necessary.

Great customer service!

I just purchased my second vehicle from Auto Nation Ford My second purchase went as well as the first one although I had a different salesman. My Salesman this time was Jason T. he and the sales manager work with me from when I saw a few cars on the internet to walking out with keys to my new ride. Jason was very patient and personable with me before, during and after the sale. If you are looking to purchase a new or used car from AutoNation Ford Union City, ask for Jason T.

Mr Joe Dodd was a very good Service Manager and very respectful and courteous and if my vehicle needs service i would not hesitate to bring it to Auto Nation Ford.

Andrew Graham helped us with our purchase. This gentleman has the most awesome attitude. He went over and beyond to make sure we got just what we were looking for. If you decide to make a purchase, ask for Andrew Graham.

Always pleased with the service at AutoNation Ford Lincoln Union City.

Great customer service

The service was great!

I?m very happy with the service the staff provided to us

Fast and accurate services

My service guy Joe is always welcoming! Ginuwinly attentive to what my truck needs.He believes it's supposed to be right when it leaves,and it is.Thanks Joe.

Easy to make appointments for car service. Service staff was very helpful, even when I had to come back to have a sensor reset. Recommend coming to Auto Nation in Union City, Ga.

I was very pleased with the customer service and patience with my questions provide by Mr. James Briggs on my most recent visit to AutoNation Ford, Union City, GA.

Had a recall on my car and was expecting it to be a long process, plus had my check engine light on so I was going to have that looked at as well. James in service was my guy and he did a good job. Wanted to give him credit on this one because he kept in constant contact with me via phone and text. Though the price was a bit high for the check engine light job that I needed, he we real professional about it and didn’t bagger me about getting the work done like I’ve experienced at some other dealerships.

Great Customer Service, friendly sales staff, timely service. The waiting area was clean, and it was easy to relax with HGTV on while you wait!

Gary was professional and helpful with my service appointment.

I really appreciate the repairs James Briggs made happen for my F-350. I had an Autonation extended warranty for my truck. it saved me a lot of money this round. James made it happen.. thank you James for the professional service!

Agent was rude and was dishonest regarding compensation for rental car.

Fast, efficient, top quality. Integrity is #1. Ask for Joe in service, I always work with him. One of the best I?ve worked with over the years. Will be completely satisfied every time.

Service was fast !!! And I had a great assistant name Gary who helped me out and keep me updated on my car .

Great service

I had gone there specifically to look at two used trucks I had seen online. The salesman was really friendly and helpful and I ended up picking one of the trucks. I?d definitely shop there again.

MR.JOE NEEDS A RAISE! 1 WEEK VACATION WITH PAY! AND A AWARD! Mr. Joe went over and beyond with customer service. I had a issue when I first bought my Ford Fusion 2019. We had to order a part for it. He kept me updated throughout the whole entire process. His communication skills are on point! I usually hate going to get service done. Having a issue with a car is already bad enough. But he made it all better. Need your car fixed? Go to Mr. Joe. He got you covered! FORD DO YOU HEAR ME?! GIVE HIM A RAISE! Thanks Mr. Joe! -The Mitchell Family

I went for my car service. The personnel was so nice, very respectful. I think they should offer at least water while waiting. It took an hour and 30 minutes.

I am so grateful to finally get the Recall done on my vehicle after going to two different Ford Dealer ships who told me the computer to wouldn't work on vehicle to do reprogramming of modular. The new manager Charlie Filkins and his assistance James Briggs did a magnificent job in resolving the Recall Call problem and was able to fixed my car in a coupler of hours. They were very, very professional in their job, very courteous and provided a way back home and a ways back to dealer ship once they finished the Recall. I wish there is so way they can know about the magnificent job they did for my vehicle.

Very impressed with the service department at Auto nation. I had a check engine light come on in my F350. I went to several dealerships that told me it would be at least a week before they could get a diesel tech to look at it. When I went to auto nation, they got me right in and corrected the issue within 3 hours. The technician also kept me informed of what he found and what he was going to do. From now on, I will always take my vehicle to Auto Nation.

Service was outstanding, Drake Lawrence was very helpful in getting my Transit Connect serviced. Thank you all

Always what I expect when I need service for my vehicle's great service, that's why I keep going back to ya'll for over 30 years. Thanks to all.

Great work. Great service everytime.

Everyone went above and Beyond the team did a great job..

James Briggs is my go to person! He provides excellent customer service while listening to your needs. I appreciate his approach to handling each person he comes in contact with to help. He's the reason why I continue to have my car serviced at that particular location. I would also like to see someone at the dealership handle rewards advantage points. When Sherry sat at the desk, she was on top of it. It is a big inconvenience to go online after spending a lot of money to attain points for your next visit! Make it easy and simple.

Satisfied once completed, but it. Took all but a whole day, not. Good

It was a great time there. The people are very friendly and professional, they do there job for you!

My experience at this dealership has been mostly unpleasant. I purchased a used vehicle on November 20th, 2020 and as of today, January 8th, 2021 I still haven't received my tag. The temporary tag that issued by the dealership expired on January 4th, 2021. Even today, as I checked the Georgia's e-Services website, my vehicle is listed as having 1) no valid title with 2) No emissions test received. However, I shouldn't be surprised as this appears to be the result of the culmination of service I received upon first entering the dealership. Lie #1: I was quoted rate terms that couldn’t be fulfilled, after waiting almost an hour after being told they could be fulfilled. Lie #2: I was told that my truck was ready for pickup but still had to wait for almost two hours before I could drive off with my truck. Lie #3: Proactively knowing that my tag may expire when I realized that I hadn’t received my tag by December 18, 2020, thirty days after my purchase, I called to the dealership to express my concern. Someone took down my information and told me that the finance manager would return my call. This didn’t happen. So, on December 21st, 2020, I drove to the dealership to see if I could talk to someone about it. I was told that the title clerk was on Christmas vacation and that my information will be left for her to call me next week when she returned. Predictably, my call was not returned, and I drove to the dealership again on December 29th, 2020. Long story short, the title clerk informed me she received the title and will FedEx it to the Georgia title office, but it should be at home by the end of this week. Yet, when I checked online today, the vehicle not only reports that it’s not yet registered, but it’s also missing emission information. I’ve called to leave a message with the title clerk today and still haven’t received a call back. So, why would I take the time to write all of this? Clearly, I’m not happy with the level of service I received from this dealership. And I suppose it’s ok for them to treat their customers this way since vehicle purchases from the same dealership are seldom recurring events. But, I wanted my voice to be heard so if YOU go to AutoNation Ford Union City to purchase a vehicle, you’d at least be prepared to know how you’ll be treated. In other words, while I hope it doesn’t happen to you, be prepared to have your $40,000 truck sit in your garage with the exact same utility as a paperweight. EDIT: The response from the "Owner" in the below response is more or less the same poor experience. Why would I have to call the general manager instead of the general manager reaching out to me? TOTALLY poor experience, as I've said already. EDIT 2: Finally received my title and plate on Jan 26th, 2021, which was 24 days after temp title expired. 24 days I could not legally drive my vehicle. Purchased trunk on Nov 20th.

Service Representative, James Briggs was extremely professional and detailed in handling my service needs. He provided specific answers to my questions, and had my vehicle ready on the time he stated it would be ready.... highly professional service.... I got a ride home when I dropped my vehicle off as well... Mr Manns

Waited way too long for my sale to be completed, due too lack of communication between employees.

Gary was very professional.

Bought my 14 fusion here in 19. Overall okay experience, unsure if I'd return only because I was not told about the extent of a prior accident on my vehicle. Recently had water pump replacement under their extended warranty and that was good. Only downside is warranty work takes a long time.

The process of purchasing my car was fairly easy. The salesman was not pushy and answered all my questions. I had a great salesman. He even took the time and looked at other cars at other dealerships I had planned to visit. By doing this, he saved me from purchasing vehicles which had been in Michigan for a couple of years. Even though I was paying cash, the paperwork portion of the purchase took a longer time than expected. I suggested they provide a coupon for lunch/dinner as a kind of compensation for purchasing from them. (This didn't fly...lol)

Excellent location. Great cars for sale and great service. However, not the quickest so plan to leave your car there for just about any maintenance.

My Visit At AuroNation Ford I had my car work on . At Auto nations.on Jan 15. 2021. When I brought the car in to have it service. The cover to the motor was on their. I came back on Jan. 27 2021. Because. The car Wasleaking fluid. The cover is not on there so I am wounding what happen?😂

Auto nation Ford union city Ga My experience was beyond awful . Awful wouldn’t even been to describe my experience. My experience was just unbelievable dreadful, it was just horrendous. The being of the experience started off great I had a great Sale man (Andrew) who help me find the perfect truck . Before I came Into the dealership I took the time out to pre-qualify through capital one and print all my needed documents for the finance process. I had a appointment for the dealership At 3pm . Within the first 30’mins we find the perfect truck . When it came to the finance process it took the 6 HOURS to just look at my application. I sat in that office patiently for 6 hours . I had my husband and my 2 year son with me who started to though a temper tantrum because we had been there all day and he was sleepy . The whole time I was waiting nobody talked to me or checked on me or nothing . I watched them take care of every other person In the middle which happen to be white people . Finally at 9:30 after the closed they told me I would have to wait and they would send in my paper work . After I sat there and waited 6 and a half hour and I had already been approved. So I calmly left as the store was closing . The next morning I arrived At the store bright and early 9 am SHARP. As the door was opening for the day . I sat there untill 10:30 before someone even said something . Again I was told that my paper worked need to be sent in it would take about 2 hours . Which my paper work should have been sent in yesterday when I was there for 6.5 hours . So i said okay . I was asked to leave and someone would call me with in An hour and update me . I left and nobody called me for the whole two hours I waited . I return to the store At 12:30 once I seen on my credit I was approved. Upon arriving to the dealership the explained the lost All my paperwork And had me feeling out paper work for 2 hours of pointless questions I had already previously answer . At about 4:30 I started cutting up cause at this point I had been almost 8 hours not counting the 6 hours the day before . The lady from finical seen I was sitting upset and came out and took care of us .Once I finally got into the financial office which the lady did a great job . The lady explained to me that my deal (approval) was ready before 1pm and I had been just sitting due to the bad customer service. After signing my deal and completing my paper work it still took an hour to find the keys and put a temp tag on the truck . If your a person of color I wouldn’t recommend the dealership. They treat people of color with no respect and they act like our time Is less valuable then theirs . I was there the first day 3:00 pm - 9:30pm and there the second day 9:00 am - 6:15 pm . I was there an total of 15 hours for something that should have token 2 hours . This experience was horrendous. No one care to even try to fix the problem or apologize for having me wait so long. This dealership is horrific and terrible when it comes to dealing with people of color .

Auto nation My experience was beyond awful . Awful wouldn’t even been to describe my experience. My experience was just unbelievable dreadful, it was just horrendous. The being of the experience started off great I had a great Sale man (Andrew) who help me find the perfect truck . Before I came Into the dealership I took the time out to pre-qualify through capital one and print all my needed documents for the finance process. I had a appointment for the dealership At 3pm . Within the first 30’mins we find the perfect truck . When it came to the finance process it took the 6 HOURS to just look at my application. I sat in that office patiently for 6 hours . I had my husband and my 2 year son with me who started to though a temper tantrum because we had been there all day and he was sleepy . The whole time I was waiting nobody talked to me or checked on me or nothing . I watched them take care of every other person In the middle which happen to be white people . Finally at 9:30 after the closed they told me I would have to wait and they would send in my paper work . After I sat there and waited 6 and a half hour and I had already been approved. So I calmly left as the store was closing . The next morning I arrived At the store bright and early 9 am SHARP. As the door was opening for the day . I sat there untill 10:30 before someone even said something . Again I was told that my paper worked need to be sent in it would take about 2 hours . Which my paper work should have been sent in yesterday when I was there for 6.5 hours . So i said okay . I was asked to leave and someone would call me with in An hour and update me . I left and nobody called me for the whole two hours I waited . I return to the store At 12:30 once I seen on my credit I was approved. Upon arriving to the dealership the explained the lost All my paperwork And had me feeling out paper work for 2 hours of pointless questions I had already previously answer . At about 4:30 I started cutting up cause at this point I had been almost 8 hours not counting the 6 hours the day before . The lady from finical seen I was sitting upset and came out and took care of us .Once I finally got into the financial office which the lady did a great job . The lady explained to me that my deal (approval) was ready before 1pm and I had been just sitting due to the bad customer service. After signing my deal and completing my paper work it still took an hour to find the keys and put a temp tag on the truck . If your a person of color I wouldn’t recommend the dealership. They treat people of color with no respect and they act like our time Is less valuable then theirs . I was there the first day 3:00 pm - 9:30pm and there the second day 9:00 am - 6:15 pm . I was there an total of 15 hours for something that should have token 2 hours . This experience was horrendous. No one care to even try to fix the problem or apologize for having me wait so long. This dealership is horrific and terrible when it comes to dealing with people of color .

Buyer beware. Please read the review I posted on Google and learn from my experience. You may want to consider other options before making a decision

I was suppose to have went to one closer to my address I left work early just to make it to my appointment only for them to tell me to reschedule about 10 minutes before but I called AutoNation Ford in Union City and they seen me the same day I was so glad I really appreciate them and I will be going to them again

Joe was great as usual. I have had my car for 3 years and he had always been my service contact. He has always taken care of. Me and my car.

James is good service writer and showed me vehicle recommendations. Repairs were done and came back to dealer for warranty could not get appointment or acknowledged when walking in for service to make appointment

Charlie was extremely helpful and let us test drive the vehicle and truly take our time to make sure we were making the best purchase for our family. Overall extremely happy with our purchase and the entire staff was excellent. You can tell everyone that works at this location respects each other and respects their costumers. Thank you Charlie and the rest of Auto Nation Union City for an excellent experience!

James was very attentive even though it was obvious that he was very busy, he still took the time to explain everything and to make sure I was taken care of even during the social distancing due to the pandemic.

AutoNation made our experience comfortable, personable and overall respected the time we took with our purchase. Charlie was an incredible employee who knew his facts on the suv we were looking at. He had an answer to every question we asked and his positive, authentic personally remained the same from the time we asked to look at the vehicle until the time we left. Overall you can tell that the staff at AutoNation respect and work well with each other as well as value their costumers. We interacted with multiple employees throughout our process and all of them were friendly and personal. If you are in the market for a new car be sure to ask for Charlie!

Sales staff was courteous and helpful. They answered all our questions. They gave us fair offers on our trade-ins. We wanted running boards installed on our truck as part of the deal and they did that gratis. The 3500 Ram we bought is perfect. Exactly what we wanted. We highly recommend them. Cynthia Lutalo was our sales rep. Ahe is a joy to work with.

Most of the employees especially mr. Joe Dodd was approachable, polite and updates u what’s going on w/ your car. I’m giving him excellent performance.

Excellent service!!!

I get nothing but the best service for for my car at this dealership. I trust the Service Advisors and Technicians. Thanks Joe for taking care of my vehicle.

I have purchased 2 cars from this dealer and this is where I bring my vehicle for regular maintenance. I am thoroughly pleased with their service. Everyone has always been pleasant to work with with in addition to excellent work and prices.

Mr. Joe Dobbs always provides me with exceptional customer service every time I have had my truck serviced there. I give him 5 stars!

Great Service, and knowledgeable. Keeps me up to date of my service Appointments

I loved how easy it was to make an appointment with the service department, and then when I got there for my appointment I was met by Joe. He was so nice and covered everything I needed for my service. Very timely, very clean. And when I picked up the car after they called me, everything was excellent. I would highly recommend Auto Nation for your car needs. Best car experience I’ve ever had. This was my first time in service after buying my 2019 flex from them last July. Thank you Auto Nation.

If I can give -10 I would. Poorest customer service I have ever experienced. They don’t acknowledge you when you walk in. They avoid eye contact. 5 employees standing at their stations shuffling the same piece of paper over and over trying to appear busy with only 2 customers in the entire place. Diving to another dealership will be worth the time and gas!

Nice friendly staff. Buying from out of state. Paperwork sent to this location and the GM John and Finance Manager were very helpful. In and out in 15 minutes

Joe did a great job of getting my car service completed right before the New Year, getting it back to me on the same day even though they were very busy and limited on technical support.

Poor customer service!!! I have been leaving messages for a finance manager for 1 month. No one will return my call!

So here is my one and only experience with this dealership. I booked an appointment for a transmission leak to be covered under warranty. I showed up for the appointment 10 minutes early. I was then told that it would be 3 weeks before my vehicle could even be looked at. I then asked if I could make an appointment 3 weeks out to have it looked at then. The service advisor explained that it doesn’t work like that. You have to leave your vehicle with them for the entire wait. This policy is a waste of their real estate and my vehicle. I expected better from Autonation.

James my agent at Ford in Union City is wonderful. He is always helpful, caring, respectful, honest and on time. I always come there for service on my suv and see him. If he is not there then I will come when he is there. Charlie is the best hands down! They both take care of me and have been for years. I appreciate you both. I come to this place and only this place for service on my car. I brought my car here and get service here. Thank you all! Happy New Year. Be Safe. #2021 God Bless You All

Go to a different ford. Mechanic seem to not know what to repair. You will waste your money. Never have I been to a dealership that repair something and doesn’t fix the issue and still charge you. What kind of service is this?

Very amazing people. Mr James Briggs got me back on the road in two days for something I thought would take a week or more to fix.

I came in for a routine oil change and they found some items wrong with my rear braking system and took care of it while keeping me informed throughout the process. I was able pick up my vehicle the next day after the work was completed. I am happy with the service I received even though I didn't know I had all those problems wrong with my vehicle.

I was interested in a vehicle I had seen in passing and was in need of one right away. As I looked over the vehicle I pointed out a few safety issues that needed attention (cracked windshield, tire wear, adjustable seat control. I was told that it had just been traded in and that they hadn?t really looked it over in detail. I totally understood and the manager said they would take care of these issues immediately. I felt confident that he would keep his word, and after deciding to buy it the salesman said it would be ready in about two days. After receiving a message that it would be ready by 4pm two days later, I made arrangements to retrieve the vehicle. Not only was it not ready, but after waiting 3 more hours it was brought out without any of the things done to it and the trash that was in it the day I first was it was placed in the middle compartment! I was pressed for time at this point so I said I would bring it back the next day. I filled up the tank (it was nearly on empty) and upon arriving home I could smell fuel. There was an obvious leak somewhere since I had a fuel stain on my driveway, so I took it back to them. One of the managers told me that they spent roughly $1,600 in fixing issues (battery replacement, oil fill, etc.), however it was obvious that none of it was true. The old oil sticker was still in the window and past due, the old battery was still in there, crack still in the window, and so on. My biggest and most immediate concern was the fuel leak issue. After speaking with the one of the service attendants he originally said that it would be a week before they could look at it, but I pressed for someone to look at it since every around could smell it. They pulled it into the garage and about 30 minutes later they said there was no leak and the smell was gone (they basically just cleaned it up instead). It was clear to me at that point that they were not interested in my safety or satisfaction, nor the condition in which they sold a vehicle to someone. Although the salesperson and manager were initially pleasant, I?m still fearful that this is not the first time someone has experienced this type of treatment. As much as I was excited to think I had found a great dealership, that excitement has faded into anger and concern that I allowed them to take advantage of my excitement.

Great service department, especially Joe. Each time we as a company take vehicles there or me personally, he does a great job.

Good sales experience buying my new 2020 F150 and have been pleased with the service department

Awesome Service!!! Joe in the service department always take great care of us. He is very professional and always is consistent with his service .

Made appointment to have new truck with 3800 miles checked under warranty. Upon arriving was told I would need to leave it for weeks to be checked. I left and made a call to service manager and he asked for us to bring it back and give him a couple of days. They checked the truck and called back two days later. They even did a complimentary sanitation on my truck. Great service manager. Great 2nd service advisor.

Misdiagnosed my vehicle 3 times.

The service dpept employees are courteous and business oriented

que dan buen servicio al cliente'

Always very good and friendley and knows a lot I will be back

My server manager is great takes care of my car, I?m inn and out reasonable time

Chris is a true professional. My expectation was that my concerns would not be addressed because they weren’t flat-rate friendly, but they resolved the issues and had the truck ready the same day.

Wonderful experience at the Union City location.

I have been going to Auto Nation Ford since they switched to the AutoNation team. It can be hit or miss. Sometimes things go smoothly and other times we have to go back and forth to get good customer service and truth. They have a fairly new manager who is trying to keep his ratings up, so he seems to make an effort. I am more concerned with getting my car repaired in a timely manner and professionalism. I took my car in twice in a span of a week and was told two totally different things about my car. I am so glad they put it in writing so I could show the inconsistency. Inconsistent would be the perfect word. Sometimes it can be good and sometimes be prepared for poor service. I have sat and listened to others complain and one commonality I find is poor time of repairs and communication. That hasn’t changed since I started going there. Unfortunately, due to my car overheating I needed to take it to the closest location and this was it.

I’m not satisfied with service repairs, can’t get anyone on the phone, leave a message, No one return my call for more than a week. I had to go to the service center just to make a appointment. ABS light was on replaced right sensor had to brake system reprogrammed but light still comes on light before. $90 to check vehicle $100 for sensor another $95 for reprogramming sense I installed the sensor myself I saved roughly $70 but I’m sure when I go back next week there will be a problem not covered. $300 and back and forth trip I still have the same problem

Chris Harder did great..

Thank you General Manager Jon Crouch. You have displayed true leadership and exceptional customer service. I love my Ford Expedition!

Thank you General Manager Jon Crouch. You have displayed true leadership and exceptional customer service. I love my Ford Expedition!

James got my car in for service immediately, and I didn't have to wait long at all. He gave great customer service.

A1 Service as always!

My transmission was repaired in a shorter time than quoted and during Thanksgiving week.

My car was repaired in a shorter time than quoted and it was during Thanksgiving week.

I've had issues with my Chrysler 200 since I purchased it back in February 2020. The car has been in thrir service department more than in my driveway. Check engine light came on twice, a/c nor heat was working when i purchased it, transmission feels like it's slipping. I hate this car and there's never anything anyone can do it about it there. I've had seversl vehicles new and used and this one is the worst.

My Experience for my service was wonderful. Mr. James Biggs took care of what i wanted and needed to have done. No pressure he listened to me. Very professional service.

James in the service department was very professional. I brought my F350 in for oil change, tire rotation and alignment. Dropped it off around 10am, with an appointment already made online. Was having phone problems so I stopped by 3 hours later, an hour after ETA finish time. James recognized me and went to get my truck. When he came back the look on his face said it all. They hadn't touched my truck yet and the alignment tech had gone home already. He assured me the oil/tire rotation would be done within the hour but couldn't do the alignment that day. Luckily I didnt need the truck till the next day. Next morning at 8:07 i get a text saying my truck is ready 👍 They compensated me for my uber cost and apologized again. Things happen and James did a great job rolling with the punches.

Great service and a professional atmosphere, my sales person was new but he did a great job at getting me in the auto I desired.

Extremely Poor Customer Service Received From Auto Nation Ford On Or About 30Nov 2020, (Monday at 4:30pm) I had a scheduled appointment for a recall for my 2018 F-150 Ford Truck. I decided to drop the Truck off that evening. Gary Roberts (Service Advisor) was waiting on a female customer and was doing more socializing than business. I waited about a half hour. He asked what needs to be done. I stated “Are you through socializing “? He gets an attitude and states, “If, you feel that way get someone else to wait on you”. He refused service which he was hired for. Three times he refuse services. I ask to see the Service Manager which was out at the time. The Service Parts Manager directed me to the General Manager. WE talked and Jon (GM) was supposed to find out what happen. How can a Service Advisor, refuse service to a customer and refuse to perform their job duties? Gary Roberts was rude and unprofessional Service Advisor. Yes, the under trained worker look like me. They got another person to wait on me. I returned Wednesday to pick up the truck and Gary Roberts is still working there after refusing service to a customer. No one is answering their phone or returning any calls. I called Ford Customer Service in Deering, Michigan and they do not get involved into Dealership customer service complaints but will write it up and refer it back to them. In addition, prior to this service visit, I had to wait three hours for an oil change with a schedule appointment. I have the extended warrant but will not recommend them for Sales, Parts, or Service. I was going to upgrade my truck for a 2021 Truck but not there at Auto Nation Ford, Union City, 4355 Jonesboro Road (770-473-3100). Can someone described the type of customer service was received from this place? They have lost a sale, parts, and future service opportunities. Gary Roberts acted like there would be no repercussions for refusing service to a customer which to this day did not occur. The leadership does not exist at this place. No one has attempted to contact me. I will rate them a negative five star for service. If, this is their good service then what does their bad service feels like? I am wondering how their bottom line (profit margins) in the service department is.

James was very knowledgeable, helpful and concern about keeping my SUV in good service condition. And the Union City shop is very good.

The quote to repair my truck kept changing. Notwithsranding, George was great. Did a good job explaining the reasons for this. Repair turnaround time was excellent and truck is running fine so far.

I am so frustrated with this dealership. Went to have my oil changed and they forgot to put my oil cap back on. I did not figure it out until the interior started to smell of a oil/gas smell. I went back to the dealership for them to offer to take me home with no vehicle, while they cleaned it up. They cleaned under the hood, but the interior piece that connected to the hood was destroyed. So I have wait for them to order it and it to come in. This all could have been avoided has the service department completed their job correctly the first time.

Terrible service, won’t be back, they keep my truck 2 weeks, no communication, just poor service, keep my truck to change oil pan, 2 weeks

Scheduled a Synthetic oil change online thru chat. Asked what is would cost me. The rep told me it would be in sn email, it was not. I sent a message on chat requesting the cost of the oil change, I was told to call the service department. I did call, no answer, so I left a message and follow up with more chat messages online asking for the same information. Spoke with four different people who didn't have the information. This type of no customer service has prompted me to cancel my appointment. They gave me the impression that my question was to much for them to handle and there was no one around who had the correct information to give me. The amount of time I spent making the appointment and chatting I could have been finished with and oil change already. Thanks for making this an easy decision, I will take my business elsewhere.

Do not purchase a car from them. Especially since your deal will have to go through the manager Terrance Sims. He uses unethical practices to secure the sale. Will tell you anything to get the sale but doesn't actually expect to have to follow through. He kept my car in service for over two months because he did not want to honor the we owe. I expressed that I did not want after market parts to the service manager yet Sims went behind my back and told them to install anyway. These people only care about getting your money and will take advantage of your trust.

My service was amazing! Thank you so much. The guy that served me was phenomenal. ❤️

Service was great! Joe Dodd explained everything in detail. I had to dig into my savings though.🤣 It was worth it. Pick up was fast and friendly. R. Mann

Great Service at AutoNation!! They have really helped out with a leaky F150. Joe Dodd is a great service advisor.

Great Customer Service!!!! George is very friendly and knowledgeable about cars. I like that he explains the process and problems to you. But don't let him sing......not his strong suit.......lol.Thank you Ford for the excellent experience with vehicle services and repairs.

They fixed my truck but it was high price for 2 ignition coil and 2 spark plugs for $705.00

They had my car for 8 hours for an oil change and front brakes. Called with no answer for 3 hours straight. Got there to pick up my vehicle and they couldn't find the rep. 30 mine later he walks up and they couldn't find my vehicle. They were supposed to wash and vacuum it. They didn't. They also didn't change the oil change sticker. Left a lot to be desired.

Horrible customer service from the service side. Sent my car there for recall repairs. It’s been 7 days since it’s been there. No updates from Ford without me calling. I finally drove back there to check on my vehicle and was met with a nonchalant attitude from Gary. Charged me for 3 hours of labor without telling me how he knew it would take 3 hours to diagnose the issues(electrical he says)...very sad experience. I was going to trade the car in and get the explorer srt from them like my neighbor Mike, I no longer will go to this location. I will go to Ford dealership In Newnan. Really unhappy with the service at this location. I’ve heard stories about the service but thought things had changed since there is a new GM.

Timely Service and knowledgeable Service Agents!

Mr Joe Dodd was pleasant,approachable and always update his clients.He was an asset to your company as a service advisor.

Had vehicle serviced for tune-up and heater hose repair. Good customer service.

Three time I to have 2014 Ford work on I told hem my car was skipping I drove out it Appeared to work OK and it did for a while partially my fault because I did not read the work order bought a car from you in my car service with you no more lost a client

Every time I bring my car in no one ever acknowledged I was standing there. It’s like a game of tag you’re it. I thought it was my imagination but my husband brought my car in Saturday. Same thing happened to him. He stood there and someone eventually said I’ll be with you in a minute. I understand everyone is very busy but it only takes one second when a person walks up to say hi sir or ma’am someone will be with you momentarily. I have given this place enough opportunities and I am not going to spend my money where I’m not treated in the correct manner

my service was very good, but i must give credit to my tech james briggs who walked me thru the whole process dealing with other issues that we found his customer service skills are above anything that i have dealt with in the past you have a gem representing your company

Service team is always nice and friendly!! Service techs always do a great job.

have appointment and you get out on time that the service management is given James was very helpful

Iit was overall great. I got exactly the car I wanted at a great price. My car note is very low for a BMW. The manager and finance guy were awesome and worked hard to get me in my car

I had one of the best car buying experiences. Jerry was beyond amazing and made it so easy and painless. He found the car I wanted in like 3 min. Thank you Jerry!

The Customer Service is exceptional from sales to services.

My truck was the second vehicle we purchased from Autonation Union City. The entire process was very easy and relaxing from start to finish! If they do not have what you are looking for on their sales lot, they will be more than happy to search the entire country at other AutoNation locations to bring your desire vehicle to you. I will be purchasing all of our future vehicles from them!

The service was great I got the service I needed my need was taken care of

My visit was friendly. Mr. Davis has a nice personality!

Very Good Service. Advisor was very helpful and receptive to my wants.

Excellent as always. Good service with very polite and helpful employees. Wouldn't take my car anywhere else!

When a customer is standing in line and 4 customer service agents don’t acknowledge for 5mins that would help to start. I was waiting behind one lady and after she was taken care of I thought the agent was going to ask me to come forward. He continued on looking at some paperwork then consulted another agent and passed that paperwork on to him. I thought I was next but he then jumped on his phone and spoke with someone then went right back to his paperwork. He then looked up and ask me if i needed help after 5 mins. The other agents were also looking at paperwork and looking up stuff on the internet. I stood there just to see how long it would take for someone to acknowledge me and it took a total of 5 mins when I was originally next in line.

Waiting area was pleasant and comfortable. Chairs were separated. Service rep was attentive and helpful.

I can always depend on my service rep to communicate what I need to know,

It was an Absolutely Awesome experience. Cynthia was a great sales agent. Jay the manager was Awesome. They were a great team and did everything they could to make my deal easy and quick. I would HIGHLY recommend them!!!

Did not have to wait long. Staff was friendly and attentive and helpful. Waiting room where clean.

Great experience from start to finish! Cynthia Lutalo was great, very knowledgeable, she has a lot of integrity and I appreciated that. A lot of salespeople will tell you anything to get you on the lot. Cynthia knew what I wanted and she delivered. This is my third time buying a vehicle from you guys and I have never been disappointed! Thanks and God bless!

We just had brake work, recall work and regular maintenance performed. it was on time and the communication was great from Joe Dodd.

The service rep helped me expeditiously. I was able to get my vehicle in to service my battery and AutoNation replaced my battery (free) and got me back on my way. I appreciate the service and I’ll be back again. 👍🏽

The service was outstanding from the service writer Charlie Filkins all the way to picking up my truck after the service was complete. The whole staff was very courteous and respectful of both me and my vehicle.

I had amazing experience recently at AutoNation Ford Union City having my truck serviced. The service representative was very professional and called me immediately when my F250 was ready to go. Because of such pleasant experience, I recommend them highly ! Roy

At the end of a three year lease I bought the vehicle on August 18th. As of today, October 16, I still don’t have the title. I tendered the money to Autonation and they kept my money and didn’t pay Ford until I questioned the the delay. They were going to use my money until I said something. John Couch, the general manager never returned the three calls I made to him. This is a dishonest organization and cannot be trusted.

Well they did my alignment and put me on a set of tires in less then 2 hours and got me on the road for my trip before 10:00 Am 10/14/2020. And it was a decent price because I had shopped around. So yes. I’m happy with that.

The service Representative’s ability to recommend the most important services needed to reduce cost during this epidemic. This I greatly appreciated

Terrible Service! Poor Communication! Had my car for over one month. Two weeks before any diagnostics. 3 more weeks before a repair. This is the second time this has happen. NO MORE!!!

The service was great. The professionalism of all the employees that i came in contact with was great.

We drove 3 hours to AutoNation to buy our 2020 Lead Foot Raptor because they had the best deal around! David Miller was our sales associate and couldn’t have been nicer! All of the salesman we spoke to there where so nice and made it so easy and even stayed late for us as we arrived not far from closing time. We bought in May and still are loving every minute of riding in our Raptor!

I bought my car here, and I bring it here to get it serviced every time. They are all great, but a few days ago, Joe Dodd helped me with the service of my Ford Fiesta. He was very professional, patient, and helped me with everything. I will definitely be requesting him from now on!

3 weeks since purchasing my vehicle and they still have not honored their "we owe". they still haven't taken care of their end for my local dealer to fix something they agreed to fix. they won't return calls to myself or my local dealer. absolutely the worst WORST car purchase experience in my life

Serviceis very good and fast...

James was very professional and courteous. I had a good experience.

I ALWAYS HAVE A GREAT EXPERIENCE AT AutoNation IN UNION CITY. Mr. James Briggs is the best.

Stolen purse with keys brought me in for an unexpected visit. My service representative was highly professional and he helped to calm my nerves. Technical personnel reprogrammed the spare key to match the new one. And service representatives took the time to set up my new phone with the car. As a senior I really appreciated his concern and help!

on time service in and out in time expected and would refer a friend or family to this dealership.

James Briggs is GREAT!.....I brought my car in because my air wasn't working. James stayed in touch with me every steo of the way. I have a 2006 Mercury Grand Marquis. It rides GREAT and my ac blows like a champ!!!!! Thanks James!

Cynthia and David did a great job at placing my large family into a 2020 Ford Expedition Max. we absolutely love the vehicle and the friendly members of the AutoNation. thank you we are absolutely happy with all that you did for my family and I.

Alan Davis was my service professional. He took good care of me. He was very sympathetic and helpful.

Great service. The nicest, friendly people are employed there.

Joe in the Service Department was very professional and helpful. He advised me about the services my car needed. The waiting room was very clean and comfortable.

James Briggs is extremely helpful. He keeps me informed and is very kind and welcoming.

Brought my car in for a recall and i was given a rental until the work was completed. I was very please with my service.

Brought my car for a recall and i was given a rental until the work was completed. I was very please with my service.

On time service, comparable prices, good customer service, explanation of work performed and detail information about future service needs.

The application process was very lengthy. As far as the personnel, everyone was very friendly. I think the salesperson should have been better informed about the car I was looking at.

Customer Service was awful. I hope to never take my vehicle there again

Had a great visit Very professional , clean In and out

AutoNation Ford Lincoln Union City is a great place for car servicing. Christopher was professional, courteous, and was very helpful to resolve my service contract issues. Drove off my car after servicing and was satisfied with the work done. Will definitely recommend this service center for me they rock.

Very good service. The technician was very thorough when recommending the services my vehicle needed.

Service is terrible 👎🏻 Watch out on the extended warranty. They don’t tell you it’s an auto nation warranty & not a ford warranty. That way you have to go there! Never again will I purchase a car here!!

Very good service. Mr. Dodd was so helpful about what my car needed and I was in and out in no time at all.

James is the man! Ask for him -will make sure your car gets done right. I was very impressed with his integrity.

I was able to easily book an appointment for estimate and repair online. They maintained good communication with me and fixed my vehicle. Highly recommend.

I received an oil change for my 2018 Raptor. Service was prompt and only had a wait time of 1 hour. He service technician at the second desk was very courteous and professional.

I take my F250 Super Duty to Auto Nation Ford Union City for regular maintenance and earlier this year (during the onset of COVID-19) had major extended warranty work done to repair the instrument cluster in particular. More recently, I bought tires from a regional tire retailer who to my surprise told me they could not mount the tires as my truck was too heavy for their lift. I then called AN UC and made an appointment to have the alignment and tire mounting / balancing work done there. Per usual, my service advisor and the service team there took care of business. They have a small business center which provides a quiet and connected means for me to do my work while I wait for the service team to complete theirs. AN UC will service my F250 for as long as I own it and live in the area.

Because of my last experience with the service department I went to Toyota of Newnan traded my car in for a Toyota. Now I do not have to worry about AutoNation no more. Problem solved

Great customer service. Got me in and out as promised.

I’ve been going to AutoNation Ford for over 5 years. Great customer service. They give you accurate details on your repair and let you know how long it takes. I highly recommend them. I have 2012 F-150 w/162k milestones. They keep my truck running like new.

This is by far the best service I have ever had. I completed the online request and minutes later i had a qualified sales person on the phone. She communicated effectively and listened to gain my need. My different circumstances were resolved to meet my need. Out of the ordinary, she agreed to come to my home and do the documents. She was on time with a driver and all about business. Very respectful and attentive to assisting me. Very easy process. I received constant feedback all the way to payment. Job well done all.

My service advisor at AutoNation Union City was James Briggs and he was very professional and efficient in getting me in and out in record time. He offered me car maintenance tips and made sure I was aware of what my car needed at that time and offered suggestions. AutoNation staff and customers practiced social distancing and public health guidelines.

This is by far the best service I have ever had. I completed the online request and minutes later i had a qualified sales person on the phone. She communicated effectively and listened to gain my need. My different circumstances were resolved to meet my need. Out of the ordinary, she agreed to come to my home and do the documents. She was on time with a driver and all about business. Very respectful and attentive to assisting me. Very easy process. I received constant feedback all the way to payment. Job well done all.

Great place! James was very helpful Professional Knowledgeable

The Service Advisor Joseph Dodd was very friendly and helpful. He had a very possitive attitude and showed concerns for my need. Excellent Customer service. Please let him know that I said so. Thanks Dorothy Davis

Great service and also great customer service. Thank you guys for all that you?re doing during these rough and uncertain times !

Joe my service advisor was so professional and knowledgeable. great customer service as usual.

This location does a great job in communicating any issues you may have with your vehicle, and provides great quality service. They also provide coupons and in some cases discounts.

My auto runs good. AN helps me stay on schedule with my maintenance.

Charlie Filkins the service manager is great to work with at AutoNation. I always get great service that?s why I continue to go back.

Overall good experience. Blake was very nice and accommodating. I can in from out of town to view and buy the car and Blake was patient and helpful. There was an alignment needed that they reimbursed me for and Blake also sent the car back to detailing for me to get some of the dirt cleaned off. I've had the car for nearly 2 weeks and am pleased.

Excellent service was having issues with my f-150 and took it in and mike Eaton helped write me up and get everything going and made sure my vehicle was taken care of got my truck back and absolutely happy with the turn out and customer service definitely a 5 star rating

Service department is one of the best in the automotive business.

Joe Dodd was a great help. I appreciate the clear communication of my vehicle's status. I definitely will be using this location for any servicing issues that I couldn't do myself.

The service was prompt, professional and the duration of the service was under the stated time. I was extremely satisfied and I would highly recommend AutoNation Ford of Union City.

I’m extremely happy with service provided last Friday, I was in and out in less than an hour. The service staff Charlie and James were exceptional in their customer service!!! Thumbs up!!!!

Give the correct information on prices

AutoNation is one of the largest dealerships in the country, with multiple locations. Yet they scammed the government out of millions of dollars during the COVID-19 Pandemic. I hope no one ever buys a vehicle from this company!

Customer-oriented service

They fixed my air conditioner in a timely manner and did not make me wait a long time getting me a rental having just working a 24 hour shift and no sleep they worked to get me on my way home in a timely manner

Jeff the service manager worked over and above to get my car repaired along with a great personality .

My experience with Auto Nation Union City could not have been better. My sales associate was Pam and she made me feel right at home. Her professionalism and knowledge provide a smooth transition from my old vehicle to the new vehicle.

I just came in for an oil change. I was told it would be a two and a half hour wait but they got it done in two.

My experience with Auto Nation Union City could not have been better. My sales associate was Pam and she made me feel right at home. Her professionalism and knowledge provide a smooth transition from my old vehicle to the new vehicle.

Joe the service person who was assisting me did a great job helping me truly great if you go there try to get him great service.

I had a fast and excellent buying process! The staff was very nice!

From the person I met in the service area to take care of my car to the end were pleasant to talk with and answered all my questions.

Always get great service. James takes care of me every trip.

Joe Dodd was fantastic! Clear information and got my repair done quickly.

Great customer service e by James Briggs. He is very knowledgeable.

I bought my SUV in September 2019. In October I took the SUV back to the AutoNation and reported that my roof rack was loose and I was missing a cover from the hinge of the seat in the back. I was back there in December and they finally looked at my truck and said they would order the pieces. Ok fast forward I have spoke to a manager because I never got a follow up call or anything this was in January 2020. I have been calling and leaving several messages and NO ONE has called me back. Today March 10 I called and spoke with the other manager and he said he needed to check and he would call me back In 15 to 20 minutes this was at 4:42pm it is now 10:47pm and I’m still waiting. There Service Department SUCKS! Managers and all!!! I am calling my lawyer.

Came for recall repair. They got me a rental car and completed repair very quickly. Great experience overall.

Easy process. Took about 4hrs start to finish. Salesman Blake was AWESOME. Professional and pleasant. Was able to test drive vehicle I was interested in. Aware that it's a used car. I had to get a repair a few days after purchasing. Extended warranty was offered(added in the price) and that repair was not covered. Not happy about that. The car drives great.

Great customer service by James Briggs, Auto Nation at union City,GA. Made an appt online at first and went in and they were too busy to see me the first time. My second visit went a lot smoother. The on line process needs to be fixed where you are guarunteed to be seen. Just some constructive criticism.

Jeff is Amazing and has a great magic show for the kids!! Thanks again!

Would never take my car anyplace else. Great customer service and very helpful employees.

The service department did a very good i will be back

Service guys always polite and courteous Time performance great

Probably the best diesel tech in the south. Was able to diagnose a problem in minutes that others could not at all!

What would you say? I arrived for an oil change and tire rotation at 9:00am and left at 2:00pm. Change windshield WIper blades and change the battery in the key pad. THAT'S ALL

Purchased my pickup truck from dealer in 2013. This dealership is only one used to service our vehicles. We have dealt with Mr. Hicks and Mr. Eaton for a good number of years. Always going out of their way to help us

Excellent service I was in and out and was offered a curtesy ride home

Mr. Eddie was spectacular and made sure I was taken care of!

I just want to thank and commend Service Advisor Joe Dodd for his professionalism and excellent customer service. Joe took great care of my Focus RS on a recent service visit and strove to ensure my car was serviced properly and I was happy with the work done. I want to commend Joe and AutoNation Ford in Union City for the consistently good service they provide. Thanks!

Service was performed on time and everyone was professional .

Got a quote online to buy my Jeep! Great price fast deal in and out! Couldn't be happier!

Everyone that worked with me was awesome. Thank you so much. I love my F150.

I used Cynthia Lutalo, With AutoNation. I have purchased Vehicles from her for my employer. I turn to her to help with my purchase, she had to work to fine a truck that I wanted and to do it before the end of the year( for tax ). She did a great job like all ways. I would recommend her to anyone

My experience was excellent from Mr Arnold my seller knew his job and was very helpful

Excellent: Courteous, Timely, Clean, Reasonable Charges

Biggest crooks ever! This location preys on young, inexperienced eager buyers by manipulating them into signing paperwork by telling them it’s the only way they can bring down a car that they do not have on the lot. Then once it arrives and it’s not what they thought, too bad they are stuck with it because of their shady business practices. Worst dealership on the Southside of Atlanta.....best thing it could do in 2020 is go out of business.

Great customer service and repairs. Joe is great advisor and I would recommend him to everyone.

They offer to give me a ride home instead of waiting there because I was having a lot done to my car

Excellent customer service confirmation of both arrival and return was provided by our service agent. He was very pleasant

Mr James at the service department and David Toor got me covered when my car was heating up. James fixed my car at a lower price than the first estimated price. Very reliable sources and cool people

Friendly on time repair and delivery. Very professional and quality driven. Very pleased with experience .

Service was quick and thorough. I would recommend this dealership to other folks looking for service or purchase.

My service was 5 stars and Donte always takes great care of me. Since I've been going there, it's always been a breeze, no hassles & no long waiting periods. I love the constant updates Donte provides whenever I'm waiting in the waiting area. Great service, great job, great customer satisfaction! I recommend you take your vehicle here anytime it needs servicing!

i am not happy at the present time because some of the things i was told was done was not. i have tried to reach the sales person today with no responce yet. i am regreting trading, i am hoping things will change soon.

Very pleased with the service and the associate. They were very thorough and efficient. Every thing was explained to me so I knew exactly what to expect.

My service guy Joe was excellent and helped me as well the next day when I had to come back there after I had a oil change and all of a sudden my truck is not working right! Of course, they will always find something else to blame it on besides the mechanic who did the work. And then they think I would let them even touch my truck again‼️😳. Wrong Answer. I have been going to this Ford location for over 30 years and I can tell you if Gene Evans still owned it I would never have this problem‼️ My daddy has worked for Ford for over 30 years and my mother worked at this location for years when Gene Evans owned it. So, I am having my truck towed to my personal mechanic who does all maintenance and work on my truck for him to check it out and see what’s really going on! I am still a Ford girl but I will never bring my truck back to this dealership. If you can’t even do an oil change without messing up my truck you sure won’t ever touch it again!!! Again, thank you Joe for all your help and for your great service and keeping me in the loop!!! Carley Boynton

Mr. Briggs is a great customer service rep. Always courteous and will ensure his customers are completely satisfied. James Briggs gets 6 stars in my book. !!!!!!

Customer service sucks! Reps are liars and unattentive will tell you anything to make you feel like the job is getting done. Try to upsell you and find other problem with your vehicle. They do not have the works package and so what was once $30 is now $75. No good just stay away!

Great experience with service appointment scheduler and Gary, our service representative.

We had the best experience we have ever had in a car transaction. No pressure at all!

James was my Service Advisor and he was great. He took the time to go over my car issues and showed me my cars history on his screen because I was in question about my tires. In addition, because I didn’t have an appointment and they were busy, he said it would probably take approximately 2 1/2 hours. He got me out of there in under 2 hours and I was glad.

Service Advisor James Briggs was very understanding and helpfull from the beginning to the end. Thank you

Great experience!!! Jeff was very friendly and a nice person to talk to, he was able to answer any questions I had and provided me with the information I needed for my van.

Great experience! Went in to have the 12 volt battery in my Ford C Max replaced and the service dept. especially James, went out of the way for my satisfaction. Requested the lifetime warranty battery as a upgrade, when the requested battery wasn?t available, they provided an OEM battery with a lifetime warranty instead and installed at $170 (a $80 savings).

The initial impression and experience with purchasing the car was great a 5out 5. However, I decided to have my seats recovered though the dealership. The cost was an estimated 1700.00 plus 101 miles was driven on my car to have the work done. Didn't quite understand why they had to drive the customer BRAND new vehicle. Following I spoke with a manger with not much satisfaction on my behalf. Unfortunately,the seat belt strap broke on the driver side reluctantly I had to drop my vehicle off again, however my impression and how the staff informed me I believe the repair will be done at the dealership. Well no, another 102 miles was driven on my brand new car. Spoke with a manger immediately before leaving the car lot and really didn't get a satisfactory response. Highly disappointed that the dealership believes it's okay to drive these many miles on a customer vehicle.

drove 7 hours to pickup a 2014 srt8 challenger, could not have been more impressed and satisfied with the service and professionalism from the first call to the last handshake these guys presented, Andrew Eddie is definitely a great salesman and I would strongly recommend him and furthermore the staff and team of autonation to anyone seeking a vehicle!

My experience was pleasant and the customer service was great!

Very good experience purchase process went very smoothly and orientation on car as well

Walked in, was assisted immediately, provided information on regards on what needed to be done. They gave me a waiting time, it was earlier than expected. Went about my business. Very friendly establishment as well!!!

Makes commitment but does not follow through unless the customer complains.

My visit with auto nation was excellent. The auto team checked my car out in a timely manner and the service was excellent.

I would like to thank Joe for being very helpful. He assisted with checking to see if my repairs would be covered under warranty and getting a rental car. The experience was very smooth.

Perry was outstanding! He helped me every step of the way through the process, start to finish and was very patient and committed to helping me with my big decision. The management was also very helpful, courteous and supportive. Best car buying experience I?ve had, and I highly recommend.

James was awesome and very accommodating. Thank you so much!

The service was great and I highly recommend it to others Ford and Lincoln owners

very professional. Give good and helpful information on the many questions you have. Able to fix your problem

Technician did not put oil fill cap back on manifold. Had smell of oil all the way home, then cleanup and purchase of new cap. Must be an Autonation thing, lack of quality control that is.

Lavail was awesome no preasure and found exactly, exactly, what we were looking for

Great experience! My Mustang experienced engine trouble on I-85 as I was leaving Atlanta, 100 miles from home. It was 6:50pm on a Thursday evening. I called AutoNation Ford Union City and they said bring it in even though their shop was closing in 10 minutes. They diagnosed the problem, had the part, and stayed late to fix it. I was back on the road in less than an hour. Much appreciation to the service manager Mike Eaton and his team. Nice and friendly folks!

Great experience! My Mustang experienced engine trouble on I-85 as I was leaving Atlanta, 100 miles from home. It was 6:50pm on a Thursday evening. I called AutoNation Ford Union City and they said bring it in even though their shop was closing in 10 minutes. They diagnosed the problem, had the part, and stayed late to fix it. I was back on the road in less than an hour. Much appreciation to the service manager Mike Eaton and his team. Nice and friendly folks!

First of all clear out to check in bay, six employees hanging out. Pulled in with my truck that I bought there, waited ten minutes for someone to greet me which never happened finally went up to one off the advisors, which he told me Dante was my advisor WTF. Can’t anyone check me in for a oil change as approached Dante he picked up the phone so I waited another ten minutes for him to get off the phone while the other six guys did nothing. Finally checked my truck in for an oil change he told me it would be an hour and a half. I scheduled a twelve o’clock appointment two weeks ago, went to subway came. BAck an hour later and low and behold my truck was in the same spot it was when I left for lunch. At this time I got my keys and left not getting an oil change at this time. I will never ever go to this sorry service department again. I’ve been in the market for a new F350 Platinum, in which I’m heading to Pioneer Ford in Bremen to purchase. Thanks

There is no review to write, 1.5 hours waiting for an oil change. Never even put my truck in to start oil change. Got my keys and left never to return again. Going to Pioneer Ford to purchase a new F350.

Autonation in Union City took care of my brake issue, Mike Easton the manager over the service department kept me updated on the repairs. Mike explained what was wrong and what needed to be done. I feel safe and secure when I take my car in for any type of work, and now my daughter also takes her car to Autonation for repairs Team Easton.

The service technician provided exceptional services and his personality was rewarding when having to negotiate the cost of my repairs.

I love the Auto Nation Service Center because they always do a great job on my Car. I?m never waiting for a long time in the waiting room. They have plenty of fresh coffee and snacks in the vending machine to purchase. The Service Advisor James Briggs is one of the best advisors I?ve ever met. He recommends what present work I should have done and future work as well. He?s kind and always communicates the timeframe when my Car will be done being serviced.

OVERALL VERY GOOD. WOULD SAY THAT I HAD TO EXPLAIN WHY I WAS THERE TO THREE DIFFERENT PEOPLE. I NOW THE DRIVE UP SERVICE SEEMS TO WORK . BUT I THINK HAVING A WALK UP SERVICE DESK WOULD WORK BETTER AS TO CUT DOWN ON NOISE AND THAT WAY THE ADVISOR CAN LISTEN MORE CAREFULLY TO THE CUSTOMERS CONCERNS.

Great service in a timely way. Everyone is always friendly and helpful. I trust them with my vehicle.

My salesperson Cynthia was great would purchase a car from her again

I received 5 star service from your dealership. Donte C. was my sales representative, and was outstanding and extremely professional. I am very pleased with the service. Thank you for being interested in my experience with Ford.

My service agent Joe was awesome. I was updated on everything that was going on with my truck.

My husband owns a 2013 Ford Focus Electric with an extended warranty, bought at the time he purchased this from Auto Nation Ford in Union City. It has been at Auto Nation Ford on Cobb Pkwy since Oct. 4 for repairs (28 DAYS AS OF TODAY!!) because the car had no power & was towed to their shop. Mr. Kiker, service advisor assigned to this repair, has given us MISINFORMATION and POOR SERVICE since the car’s arrival. We were given a rental car and told it would be covered once the car was diagnosed and during the repair. However, we have since been told that FORD WOULD NOT COVER THE RENTAL CAR, EVEN FOR THE 10 DAYS AS WAS GRANTED WITHIN THE EXTENDED WARRANTY!! WE NOW OWE $$$$ FOR 28 DAYS OF CAR RENTAL and still have NO IDEA of when we can expect the car to be repaired, as our phone calls and requests for information go unanswered!!!! The mechanics have tried multiple repairs to no avail and on Wed., Oct. 23rd determined that the battery must be replaced, however they said that FORD MOTOR must approve the replacement. As of today, we still have no idea WHEN or IF this will be done!! Ford Motors also has been ineffective in moving this repair to completion. WE HAVE NO CAR AND MUST PAY FOR A CAR RENTAL WITHOUT ANY IDEA OF WHEN THE CAR WILL BE RETURNED IN WORKING CONDITION!!!! Additionally, we were given incorrect information multiple times throughout October concerning what was/was not covered on our extended warranty (this dealership could not even FIND our warranty through the Auto Nation company records!! – My husband researched their website, found the warranty, and proved we had this coverage!!) This is tedious, expensive, and frustrating!! BUYER BEWARE OF FORD & AUTO NATION AND THEIR EXTENDED WARRANTIES, AS IT IS NOT HONORED!!!

Got an oil change and tires rotated on my 2013 truck. In and out in hour half. Only reason i didnt give 5 star on repair was when i got home the next day I had an oil stain on the driveway which leads me to believe they didnt clean the oil runoff from the filter change. This happened before at another dealership also.

I bought a car from AutoNation this weekend and had the best experience! Jade was very helpful and made sure he understood our needs, wants, and budget before he even showed us cars. We walked out with my dream car AND it was under my budget! I did not feel pressured at all and they were okay with letting us walk away to think about. We had several other dealerships we wanted to visit before purchasing but opted to not visit any of them and returned that night to buy the car! We never felt pressured or any of those negative things that sometimes come with buying a car. I highly recommend this place and will use it for all of my car needs!

Staff Devinte was very helpful! He took his time to explain everything! The wait wasn?t long at all!!

This has been the absolute worst experience I’ve ever had with any dealership or repair shop anywhere. I have personally bought 7 NEW vehicle from this dealership because of ONE sales guy I trust. But the service department is an absolute joke. They have had my service van for 3 months total and still have not fixed it. Every time I call they leave me on hold until it times out and then won’t answer after. This is all WARRANTY work so they are in no hurry while we are footing the bill for a rental vehicle. What will it take to get a response? My service writer gives me the run around when I show to get answers and then never calls me back. I’ve left several messages with the supervisor without a single call back. 3 months Ford? For a transmission issue and an issue caused by your tech not putting my vehicle back correctly. What will it take?

My 1st time and my visit was very pleasant. I didnt feel pressured to get additional services. He took his time when I didnt understand something. The waiting area was clean and spacious.

Stress free purchase,I drove over an hour to do business here. See Lenny.

Excellent care and customer service! I brought my vehicle in for the first time to this location and was thoroughly impressed with professionalism of the technician that I met with and how efficiently service was. I was looking for a new home for vehicle maintenance and I’m sure that I found it here.

Jade Battiest was wonderful. Finance had to call back for corrected paperwork but owned their mistakes. Anyone may stumble, but the whole team was focused on my satisfaction.

The BEST EXPERIENCE I’ve had at at dealership GARY kept me informed and made sure everything was fixed

Jeff did an outstanding job, quick and professional

Donte wad VERY friendly and professional

Very helpful staff. My car was seen to immediately, and repairs were completed in a timely manner.

Troy did a great job getting my truck services check all parts that needed replacing didn’t take long to get every thing done thanks for a great day knowing my truck was service fast and correct

If you have service needs please see Donte! He is absolutely AMAZING! He genuinely cares about his clients!

Excellent service from James Jhhdjndnndnkdodkenxbeb

Great Experience. David Miller our salesman was great

I found thre truck i was looking for at your dealership. I worked with cynthia and lenny. It was a good experience and i recommend them for working with.

Quick and easy waiting room needs a little updating

I had a great salesman (perry he went above and beyond to make sure I got what I wanted and I test drove my eco sport and perry explained everything to me about the vehicle I was very impressed the way he showed me how everything worked on the vehicle I have bought several different vehicles over the years and perry was the best salesman out of all the car lots I have ever been to he is #1 in customer service

I want to thank and compliment Service Advisor Donte Collins for providing a great service experience. Donte has a great attitude and knows how to treat customers really well. Despite it being a busy Saturday, Donte managed to get my car serviced (oil change) in about an hour .Thank you, Donte and AutoNation Ford for taking good care of me and my Focus RS.

Troy was great to deal with. Towed in with two blown tires (pothole) and 500 miles to go to get home. Troy was able to get the tires and install that day and get me back on the road. Thanks again to the autonation team.

I have been using this dealership for years, don't plan to change!

I came in with a car that was giving me problems. My salesman, Levial, helped me get a great deal on my trade in and find my dream car! I couldnt believe it. I could afford my dream car. I am so excited. Thank you Autonation! <3

I loved the personal customer service. They are very welcoming and work within your budget.

Had a wonderful experience purchasing a new Ford Escape from my amazing sales man, Levial Arnold! He was extremely knowledgeable and efficient in the buying process. He was able to value my trade, get me approved and have the exact car I wanted delivered to the store before I ever arrived. Best car buying experience ever! Highly recommended.

This was the only dealership willing to take my car and try to get repaired in the same week. Very friendly and very personable. I will definitely go there again. Joe was wonderful

Great customer service. They will make sure to put you into a car with a very great price. I would recommend AutoNation Union City to anyone that needs a new or used car. If you have your child(ren) with you they will also have something to keep them busy while you handle business. Izzy has great service and Bill was awesome. Thanks for putting me I to a new 2019 Ford Edge.

Went in to have tire replaced and annoying rattling in pax side door fixed. They replaced the tire...didn't do anything to fix the rattling in door.

I recently had my auto serviced here, and would like to commend Mr. James Briggs for his excellence in service. There were several items that needed to be completed and from beginning to end, he stayed in contact with me- explaining what was being done and why. My car is running well. I appreciate Mr. Briggs' expertise and professionalism. P. Ledbetter

Went for maintenance on my car and they were able to get me in and out faster than I thought. The advisor understood what my concern was and person handing out jobs new the best tech to give it to. Tech found the problem and worked up two different options for the repair. I am very pleased on the options because this car is older and not driven daily.

August 7th at approximately 10:00 a.m.my family and I were loaded up and headed for a short but much needed vacation. After breakfast at McDonald's our car, 2014 Taurus, would not crank. I popped the hood and found the positive battery terminal covered in corrosion. The terminal is covered by a plastic cover so it went unnoticed, besides the battery is less than a year old. After cleaning off the corrosion I saw the battery terminal was broke. If you google this problem you will find this apparently is a known problem. The terminal is part of a plastic assembly with other plugs and wires so it isn't a simple fix. I called several parts stores and they all said you gotta go to Ford. AutoNation Ford of Union City was on our way so we called them. The parts guy verified they have the part. $350! OK Ford you got us. We are in dire need and I guess we have to pay it. We jump the car off and head to AutoNation where they will save the day. Not so fast. We turned the car over to the service department and explained our situation, luggage, kids, beach... More than an hour later my wife asked about the status. She was told that they cant get to it until late that afternoon, 3-4p.m. and was presented with a quote. $1000. That is correct one thousand dollars! We were told the battery needed replacing, the part, labor and then the reprogramming of the computer because the battery was dead. A $1000 for a battery terminal. I kindly refused and asked for the car back. They said it wont start and we needed to call a tow truck. I told them I was able to jump it off and one of the employees said "well may be you know something our mechanics dont!" I did not appreciate the comment. So I walked to the car with a "mechanic" who placed the jumper cables on the battery terminal. I quickly moved it from the battery terminal to the starter wire. The terminal WAS BROKE! of course the car wouldn't start. I cranked it up and drove back home. I went to Amazon and purchased the part for $28. Too bad it wasn't prime 2 day shipping so I had to wait for the part. I received it yesterday. It took less than 30 minutes to replace and that includes having to search for my 10mm socket. It cranked right up. No new battery, no "reprogramming" of the computer. $1000 - $28= $972 in savings. The real value is in knowing where to take your car in an emergency or better where not to take it. I wished I could give a negative star. An opportunity to help someone in a tough situation, I feel, turned into an chance to take advantage.

Had a great service visit. Check in was very good, my advisor explained what I needed. The service was performed in a timely manner. My advisor gave me info on what I should have done on my next visit to take care of my new Escape.

horrible service department, took my truck in yesterday for an oil change. today when I get into my truck my check engine light came on as well as my oil pressure sensor has went bad, check the oil level its 2 quarts short how is that when i just got a oil change yesterday, truck was working just fine before I took it there, they are so busy trying to sale you something need to focus more on doing a proper oil change, been calling all morning nobody seems to be able to answer the phone in the service department. save your time and money and go elsewhere

The service Rep. Troy Carden did a great job checking by vehicle in a very polite , answered all my questions. The only thing was it took three days to get my truck fixed. I was with out a vehicle.

Bill and David Miller were very professional in their work. We felt no pressure therefore we were at ease with our decision to buy. We have purchased many vehicles commercial and private and drive an hour to have the privilege to work with Autonation. Many thanks to Bill for his many years of service and David for handling his part. I will shop no where else because of these two tireless workers.

My wife was first in line. Got there early so she would be and one of the works open the other door. And let cars in before her plus the cars that pull in off the Street went before her. She was not a happy camper. But our service representative joe took care of her when she explain the situation. Thanks to Joe for see it and taking care of her. Because she had made her mind up not to ever to go back there again. But Joe fix the issue and she good.

Service managers were kind and nice as they should be. HOWEVER, they are service managers and part of their job is to sugar coat logic and lie when needed. plus up charge to make a quota on parts and service. It's sickening when you think you can take your vehicle to the makers of your car, you feel they would definitely find out the issues instead of keeping your car for 12 days with no communication and then say they think they know what the issue is. I could go on but it's a waste of time.

My long procrastinated trip to get the recall situation taken care for my car was a great experience! What I thought was going to take a minimum of 2-4 hours of waiting or being shuttled back home turned into the job being done in about one hour. I was taken care of by Donte, and he was awesome! Everyone was friendly, courteous, professional and very efficient!

Have used this service dept. for years and have always had excellent service!

Donte took real good care of me while getting my car serviced.